Great customer service, room pretty clean. Complementary breakfast was actually pretty good…read more Everything was great and everyone take care of us.

Stayed at this hotel as part of a wedding group. Months in advance I called to make reservations…read morefor 2 adjoining rooms, one of which needed to be ADA. I explained to the rep on the phone that my husband and I would be caring for his elderly mother and she needed the ADA room and we needed to be adjoining. She assured me it would be in the reservation. Upon check in the front desk told us we would not even be next to each other. I said this was unacceptable. After much turmoil, they at least placed us next to her, but no adjoining door. I expressed my displeasure at how my request was ignored, they did nothing but shrug. Her ADA room did have an adjoining room, but someone else already had it. In addition, the bed in the ADA room was way too high for someone with mobility issues. This might not have been a huge issue if I had the adjoining room and could more closely monitor things, but alas, that didn't happen. Housekeeping didn't change out dirty towels, even after a few days. Overall, it was an adequate hotel, but if you need a special request honored, they won't do it. Find another brand or an Airbnb.

While this facility was nice and would have been an enjoyable stay, the one day I left the privacy…read moresign off the door housekeeping stole a bag from me that held my children's pajamas and multiple gift cards I had received for my birthday. I called to ask the front desk about it and of course no one had seen anything and I haven't heard from them since. It was a lot of money in gift cards so I'm pretty bummed.

came for the boy's soccer tourney. price was higher than normal due to all the games. room was…read moresmaller than i anticipated, even with 2 doubles. pool area was a ok. not grand, but, clean. jacuzzi was also good. breakfast options was a plus. they had egg white scramble which was interesting. also had bacon and the ubiquitous continental offerings. overall, it was ok and closer to the fields. if we come back for another tourney, we'll probably choose another place with better price points even if it's a little further.

This hotel is conveniently located minutes from the Ontario International Airport, Ample parking…read morespaces , close proximity to many eateries. Attended a friend's 25th anniversary recognition ceremony for the Rialto School District. I've been to Double Tree numerous times while letting loose on the dance floor at Misty's Lounge. This review is for one of their event room , Huge venue beautiful table set up , good size dance floor , stage with projector screens. 2 Open bar section set up . Friendly and attentive staff they were prompt with coffee , water refills and clearing used dishes. We had to preselect our dinner prior to purchasing our tickets to the event. The choice were steak, fish and chicken and included with salads , dessert. I chose steak , Caesar salad , chocolate cheese cake. Buffet style hors D'Oeuvres set up with many different types of cheese, vegetables, crackers, breads .

I'll preface this by saying that the last time that I stayed in a hotel here was during the times…read morewhen Anime Los Angeles was held at the Ontario Convention Center, so take that with a grain of salt to indicate how long ago it was. I wasn't the one who booked the room or handled all of that since I was one of the people who roomed for the convention. Rooms were spacious enough, especially with several cosplayers who have a lot of clothes, wigs, props, make up and the like. Staff was helpful when we could flag them down and get extra towels and amenities from them. This was also when the hotel was used as overflow for some of the convention's events such as, I think gaming, tabletop, and swap meet. Lighting was a bit dim when we went when it was mid day, but this may be to add to the mood. Lobby and pool area are used for cosplayer photoshoots and we luckily got parking since we checked in earlier on day 0 since it got super packed as the convention went forward. Overall not bad and definitely better than the Rachetson (when it was that) and when that arson happened at the Azure (stayed there that year...).

I had a wonderful stay this past weekend at the Springhill Suites by the Ontario Airport. It was…read moretwo nights - checking in on Saturday 7/25/26, checking out on Monday, 7/27/26. While there were some hiccups along the way - the front desk team showed care and empathy, and follow through - which is why I'm rating my experience as "five stars". To clarify - my experience and imo - the property - is five stars in its class. It doesn't mean its a five star hotel class (Intercontinental/Fairmont) - but it is five stars in its hotel category (mid-range). That said - onto the review! I was pleasantly greeted by Matt and Alyssa at check-in. My request I made via the Marriott Bonvoy app for a high floor/away from elevator was honored, and I had a nice placement closer to the Embassy Suites side (I didn't want to be close to the Haven St. side due to noise concerns). My room on the 4th floor was spacious! I'm happy they left the air conditioning on since Ontario/Socal was going through a nightmare heatwave this past weekend. As you can see from my photos - my King Suite had a lot of extra space - a couch, work desk, microwave/fridge/coffeemaker station. The TV wasn't working (no signal?), but it's nice to have a high tech monitor if you need to use it. Spacious bathroom, walk-in shower, but huge vanity with a closeup mirror. Tons of closet and storage space. Wifi was free since I booked directly through Marriott - and the connection was fast and solid my entire stay. There's a little market by the front desk with chips, snacks, drinks if you need - but there's also a Costco Business Center, Costco Gas, Starbucks and a yummy poke bowl spot across the street. Stater Bros is 10 minutes down the street, and the Panda Inn (predecessor to Panda Express) is also 10 minutes away from the hotel. The first issue that came up though as I was settling down for a quick nap after my stressful drive - there was a noticeable sound of water dripping. At first, I tried to ignore it. Yea that didn't work too well, as the noise didn't go away. So I went hunting for the source of this mysterious noise. Turned out, the AC was leaking! Specifically, the condensation was leaking. I get it - it's a heatwave, its a machine, it's going to break down at some point. So I went downstairs to the front desk to voice my concern... Alyssa listened with empathy, and after I showed her a short video I took of the leak - said she would get maintenance to take a look. I returned back to my hotel room - but on my way back - literally ran into Matt (the FDA that checked me in earlier) and Raul, the hotel's maintenance guru. They told me they were also on their way to take a look at my AC leak. Raul worked his magic, while Matt kept me company. The leak seem resolved after about 30 minutes after Raul applied a fix. I was pleasantly surprised. Rather than having to wait an unknown amount of time to get my AC leak looked at - I literally ran into the very people that were notified about my issue on my way back to my room! The thing about customer service issues - if you have a problem, bring it up to staff - and then (here's the important part) - give them a chance to fix it. Too many times, people are quick to complain because the fix isn't instant. Something like an AC leak is not going to resolve itself by someone pressing a button. Give the people who can help you a chance to remedy your concern. And be calm - don't take it out on them either. It's not their fault their machine broke in the middle of a heatwave. The rest of my stay was uneventful. The leak returned Sunday night - but Iuckily I had packed ear plugs, so just plugged my ears and went back to sleep. I didn't receive any service related issues - my room was still very comfortable with the strong AC during this heatwave. Complimentary breakfast was great. Water pressure and hot water was great. They have a pool and decent gym as well. Parking is $12/night - but this makes sense for a hotel that's across the street from Ontario Airport. Unlike some of the other hotels I've stayed at that are in the middle of nowhere, a parking fee does make sense here to ensure there's sufficient spots for hotel guests - not just air travelers trying to avoid paying for parking at the airport. Overall, I had a wonderful stay. Thanks to Alyssa, Matt, Elizabeth, Raul (maintenance), Carlota (housekeeping). If I ever find myself out in the Ontario airport area - I'll most likely book my stay here.

While we understand this was an unusual, one-time situation, our experience was disappointing and…read moreworth sharing. We had originally planned to stay at SpringHill Suites by Marriott, but due to the Garden Grove chemical spill and reports at the time of a possible explosion, we contacted the hotel to see whether our reservation could be rescheduled. We were fully aware of the hotel's policy and understood that rescheduling might not normally be permitted. After speaking with a supervisor named Alondra, we were told that given the circumstances, rescheduling our stay for a later date would not be a problem. Based on that assurance, we believed the matter had been resolved. However, after a week passed without receiving any confirmation, we called back and were informed that the hotel would not honor the arrangement that had previously been approved. Despite the commitment that was made to us, the hotel ultimately refused to follow through. The issue is not the policy itself--we understood the policy from the beginning. The issue is that we were given a clear commitment by hotel management and then later told something completely different. For that reason, prospective guests should be aware that our experience raised serious concerns about the hotel's reliability and integrity when it comes to honoring commitments made to customers.

I am a disabled veteran who suffered from PTSD. I have a SERVICE ANIMAL. I have stayed at the pine…read moretree several times over the span of 20 years. Once i got my SERVICE DOG, on three occasions, i was asked to made to provide documentation for my SERVICE ANIMAL. Los Angeles County (and Tulare County) gave me a badge for her collar that identifies her as a SERVICE ANIMAL. My condition is not something i like to talk about to anyone especially people i don't know. But it is state and i believe federal policy that a business establishment may ask what the SERVICE ANIMAL is trained to do for you (which is a borderline HIPPA violation). Nevertheless, i advise strangers of what my SERVICE ANIMAL does for me. But this hotel made it quite clear over the last three occasions that they were not interested in facilitating me. I am a disabled veteran of the Persian Gulf War. I served in the United States government for over 25 years; this is a complete insult to me. I was embarrassed and disappointed. I called corporate and hope things change but i just don't have it in my heart to return to this establishment or any other best western, again. It will not allow me to post a NO STAR RATING, but i give this establishment, NO STARS.

We had a very disappointing experience at this hotel. My husband is a veteran and relies on a…read moreservice animal. Despite explaining that the animal is a service animal registered through the state of California. The hotel staff refused to accommodate us. Service animals are not pets, and we expected staff to be familiar with the applicable requirements through the Disability Act and to treat guests with respect. Instead, we were left feeling frustrated and discriminated against. We hope management provides better training so future guests who depend on service animals are treated appropriately. Unfortunately, based on this experience, we would not recommend this hotel. We will be calling corporate and further actions related to violation of the Disability Act. This is completely unacceptable.

From the second I walked in the lobby I was greeted with a welcoming smile by the kind receptionist…read more10/10 first impression! Check in was super quick and easy! Then we walked into the room and I literally thought, okayyy Holiday Inn Express, I see you! The room is spacious, bright and gives all the cozy vibes! Everything was clean, the beds were perfectly made, and the whole space felt fresh and welcoming. I'm currently writing this review on the bed and honestly? I feel like I'm about to go to sleep is that comfortable! Oh and the pillows are so nice and fluffy! Just the way I like 'em! No sad flat hotel pillows here! No sir! Overall this stay has been a total win! Clean, comfy and welcoming! Holiday Inn Express & Suites Ontario understood the assignment! Thank you!

To Whom It May Concern,…read more I am writing to formally demand a full refund for my stay due to the unacceptable condition of my hotel room and the complete failure of your staff to address the situation. When I arrived, my room was filthy. At **8 months pregnant and already in pain**, I should have never been put in the position of having to clean my own hotel room. This was not only unacceptable but completely inconsiderate of my health and well-being. What makes this even worse is that **no one offered to move me to another room**, **no one came to inspect the room**, and **housekeeping was never sent** despite my repeated complaints. I was left to deal with a problem that your staff should have resolved immediately. I spoke with **Marlene Santana**, who simply told me, "The manager will be in Monday." That was not a solution. I needed help at that moment, not days later. I also repeatedly called the front desk afterward, but my calls were ignored, and I was unable to get any meaningful assistance. When I finally received a response from **General Manager Adriana McGill**, it became obvious she had not even reviewed my complaint. She responded to the wrong issue entirely, which demonstrated a complete lack of concern for what I experienced. I also made several attempts to contact her directly, but she never returned my calls or made any effort to speak with me. I also spoke with **Vanessa in Guest Services**, who likewise failed to resolve the issue or provide any meaningful assistance. Instead of taking responsibility and correcting the situation, everyone seemed more interested in avoiding accountability than helping a paying guest. The customer service I received was rude, dismissive, and completely unprofessional. At no point did anyone seem to care that I was a pregnant guest in pain who had been given a dirty room and left without assistance. Your staff failed in every aspect of customer service by ignoring my concerns, refusing to escalate the issue appropriately, and avoiding communication. Because of the condition of the room and the complete lack of response from your staff and management, I am requesting a **full refund** for my stay. I paid for a clean, safe, and comfortable room and received the exact opposite. I should not have been forced to clean a hotel room while eight months pregnant because your employees refused to do their jobs. If this matter is not resolved promptly, I will continue pursuing every available avenue to seek resolution, including filing formal complaints with corporate offices, consumer protection agencies, and posting honest reviews detailing my experience. I expect a prompt response and a full refund.

Nice place. Centrally located. Movies, restaurants and the mall is very close. Room was nice, bed…read morewas comfortable, breakfast was a nice bonus.

Service was good. Pretty cool place to chill and hang out over here pretty cool I. Ontarioread more

This is our 1st booking in this location, and overall, the experience was good for a weekend trip…read moreto visit our beloved peeps for Chinese New Year. Our room was impressively large compares to other ES locations. Everything worked as they should - comfortable pillows, firm mattress, semi-plush towels, the room even had a nightlight, which I must say not many hotels, even the higher-tier ones, have. The staff were really friendly, from the front desk, the lounge and the dining room, all smiles and hello's. The complimentary evening reception menu could benefit from a slight makeover. We stayed 3 nights and I did not see veggies & dip or chips & salsa; I saw crackers/Pretzels, Cheetos, salted nuts, oh, there was fresh fruits. Perhaps, healthier options here would be nice since most rooms are $200+ a night. The free drinks are limited to 2 drinks per card. The complimentary breakfast was good - I generally have oatmeal, scrambled eggs and fruits with black coffee and this location had that put out daily.

After promising that I would not return to this hotel, I decided to give it another chance after I…read morewas informed that they are probably under new management from the last time I was here. I came in on a Wednesday. I believe it was after 1:30pm to see if I was able to check in early and I was. There were no lines and the lobby was clean and quiet. After I checked in, I double back to get my water that wasn't offered to me and I went up to my room on the third floor. Upon opening the door, the room smelled like it was freshly cleaned are the first thing I could see was a stain in the carpet, but it did look like they've been trying to get that spot up and it's been there for some time. As I step further in, I see two beds! My reservation was for a king. I went on the Hilton app into the chat to inform them of my reservation. I didn't want to touch anything because I wanted to room to be sanitized and cleaned for the next person. I stood in the entryway, waiting for the chat to respond and it took forever with no reply, so I pushed my enormous bags back down the hallway and could see the girl at the front desk. Just standing there while my chat was still unanswered. I told her my reservation was for a king and she told me it wasn't for a king; it's for two beds. I pulled up my email and showed it to her, then she told me they were sold out. I'm not happy at all. I asked if I was able to check any other Hilton brand locations to see if they had a king size bed available and she told me I was not able to do that because they do have other rooms, they are just not a king. Why didn't she even mention it to me while I was checking in? I pushed my enormous luggage back up to the third floor, pass all the crumbs in the hallway so I can get to work. While walking from the bathroom bathroom to the bedroom, I tripped over the raised carpet thank goodness the bed was there to break my fall. I set up my work at the desk area and see something white sprayed it all on the desk. Eeewwww this is where I would also be eating. Someone finally responds to my earlier chat from four or five hours prior that was never answered. I will post the conversation. The bed was pretty uncomfortable as I was being violated by a spring when I laid on my back. Fast forward to breakfast. I usually get down there at 6:30 AM so I can bring my food back up and get back to work because it's three hours ahead on East Coast. I ask the employee in the kitchen if I could have a tray to carry my food up (as I've always done at this hotel ). He went into the kitchen and took a while to come out and then he told me that all of the trays were dirty!!!! I stood there waiting for him to say something like I'll have one washed by the time you order your breakfast. (Crickets) I ordered an omelette with spinach, mushroom and sausage. There was no line, but he had two skillets going and he told me that he would let me know when my omelette was ready. I left a tip. I came back and it was under a heat lamp and he told me that was my omelette and pushed it towards me. I had to come back around and asked for a couple of sausage links. I had to make two trips down to the restaurant because they did not have a tray for me to carry up my food and my coffee and juice. When I did get my now cold breakfast and pop it in the microwave, I realized that this omelette had ham in it. This was not my omelette. At 10:20 AM housekeeping is knocking on my door that has "do not disturb" on the door knob. I stopped what I was doing in the bathroom to go to the door and she just says oh I'm sorry and walks into another unit!!!!! All I can think is please don't let my plane be late. I want to go home!!! I went downstairs and sat in the lobby where I could check out using the app and my stay was not even in the app anymore; so I had to go to the front desk and I showed it to her and she asked me if I called the number in the app. I said no ma'am I would like you to check me out and print a copy please. I took the old dated hotel shuttle to the airport. The driver was very sweet. This place is not for me. I probably have high blood pressure now. I won't be back and I mean it this time.