I stayed at Hampton Inn & Suites Ontario Rancho Cucamonga for a quick overnight stop on my drive…read morefrom Las Vegas to Los Angeles, and it turned out to be a surprisingly great experience. I arrived around 1:30 a.m. to find the front doors locked, but it was easy to use the phone outside to reach the front desk, and I was buzzed in within seconds. Quick, smooth, and reassuringly secure. The late night check-in process was hassle-free, which is exactly what you want after a long drive. The room itself felt freshly renovated, too. Everything looked, felt, and smelled clean, modern, and well maintained. It was also impressively spacious, with plenty of room to spread out, a comfortable bed, and a convenient in-room mini fridge (which, the older I get, is one of the best perks of staying at a Hampton Inn). The free Wi-Fi worked perfectly, which is always a plus when you just want to unwind and watch YouTube videos before bed. In the morning, the complimentary breakfast was pretty standard. I never really eat breakfast, but they had a small selection of hot (and ultra processed) breakfast foods like premade English muffin and egg sandwiches and sausage patties. I opted for a small container of strawberry yogurt. If you travel with a fur baby in tow, the hotel was very pet-friendly. I noticed that they even have a little doggie water bowl in the lobby, which is a thoughtful detail for anyone traveling with their four legged friends. I wish my cats liked to travel. Parking was free, plentiful, and well-lit, and the surrounding area felt very safe. The hotel is located in a suburban-style area near office parks and a mall, with tons of restaurants and shops within easy walking distance. I could see that being super convenient if you're staying longer than a night. The only downside is the price. I paid around $200 for one night, which feels a bit steep for the area. At least the quality of the room, the cleanliness, and the overall service made it feel (almost) worth it. I also loved that it's a completely non-smoking property, which really adds to the fresh, clean atmosphere. Overall, this is a reliable, comfortable, and well-maintained stopover hotel. It's perfect for road trippers, business travelers, or anyone needing a clean, safe place to recharge.

Spent 2 nights here. Checked in after 9pm and was still able to find parking near the entrance…read more Check in was fast and the 2 employees were friendly. They told me that complimentary breakfast was included and there is coffee and tea available in the lobby at all times. My room was accommodating with 2 queen beds, a desk and chair. The bathroom had the normal amenities. It's a good hotel located close to the foothills, Ontario Airport, Ontario Convention Center, and shopping at Ontario Mills.

Stayed at this hotel as part of a wedding group. Months in advance I called to make reservations…read morefor 2 adjoining rooms, one of which needed to be ADA. I explained to the rep on the phone that my husband and I would be caring for his elderly mother and she needed the ADA room and we needed to be adjoining. She assured me it would be in the reservation. Upon check in the front desk told us we would not even be next to each other. I said this was unacceptable. After much turmoil, they at least placed us next to her, but no adjoining door. I expressed my displeasure at how my request was ignored, they did nothing but shrug. Her ADA room did have an adjoining room, but someone else already had it. In addition, the bed in the ADA room was way too high for someone with mobility issues. This might not have been a huge issue if I had the adjoining room and could more closely monitor things, but alas, that didn't happen. Housekeeping didn't change out dirty towels, even after a few days. Overall, it was an adequate hotel, but if you need a special request honored, they won't do it. Find another brand or an Airbnb.

Very comfortable and friendly staff. Great breakfast with custom made omelets or burritos. Enjoyed…read moreour stay, easy freeway access.

This was a nice stay, I'd definitely stay here again. The room was clean and spacious, its in a…read moregreat location without plenty of food options that you can walk to or a short drive. The Staff was amazing. The only thing I didn't like is that they did not offer a meat option at breakfast, No sausages, No Ham, No Bacon nothing.

came for the boy's soccer tourney. price was higher than normal due to all the games. room was…read moresmaller than i anticipated, even with 2 doubles. pool area was a ok. not grand, but, clean. jacuzzi was also good. breakfast options was a plus. they had egg white scramble which was interesting. also had bacon and the ubiquitous continental offerings. overall, it was ok and closer to the fields. if we come back for another tourney, we'll probably choose another place with better price points even if it's a little further.

This hotel is conveniently located minutes from the Ontario International Airport, Ample parking…read morespaces , close proximity to many eateries. Attended a friend's 25th anniversary recognition ceremony for the Rialto School District. I've been to Double Tree numerous times while letting loose on the dance floor at Misty's Lounge. This review is for one of their event room , Huge venue beautiful table set up , good size dance floor , stage with projector screens. 2 Open bar section set up . Friendly and attentive staff they were prompt with coffee , water refills and clearing used dishes. We had to preselect our dinner prior to purchasing our tickets to the event. The choice were steak, fish and chicken and included with salads , dessert. I chose steak , Caesar salad , chocolate cheese cake. Buffet style hors D'Oeuvres set up with many different types of cheese, vegetables, crackers, breads .

I'll preface this by saying that the last time that I stayed in a hotel here was during the times…read morewhen Anime Los Angeles was held at the Ontario Convention Center, so take that with a grain of salt to indicate how long ago it was. I wasn't the one who booked the room or handled all of that since I was one of the people who roomed for the convention. Rooms were spacious enough, especially with several cosplayers who have a lot of clothes, wigs, props, make up and the like. Staff was helpful when we could flag them down and get extra towels and amenities from them. This was also when the hotel was used as overflow for some of the convention's events such as, I think gaming, tabletop, and swap meet. Lighting was a bit dim when we went when it was mid day, but this may be to add to the mood. Lobby and pool area are used for cosplayer photoshoots and we luckily got parking since we checked in earlier on day 0 since it got super packed as the convention went forward. Overall not bad and definitely better than the Rachetson (when it was that) and when that arson happened at the Azure (stayed there that year...).

I had a wonderful stay this past weekend at the Springhill Suites by the Ontario Airport. It was…read moretwo nights - checking in on Saturday 7/25/26, checking out on Monday, 7/27/26. While there were some hiccups along the way - the front desk team showed care and empathy, and follow through - which is why I'm rating my experience as "five stars". To clarify - my experience and imo - the property - is five stars in its class. It doesn't mean its a five star hotel class (Intercontinental/Fairmont) - but it is five stars in its hotel category (mid-range). That said - onto the review! I was pleasantly greeted by Matt and Alyssa at check-in. My request I made via the Marriott Bonvoy app for a high floor/away from elevator was honored, and I had a nice placement closer to the Embassy Suites side (I didn't want to be close to the Haven St. side due to noise concerns). My room on the 4th floor was spacious! I'm happy they left the air conditioning on since Ontario/Socal was going through a nightmare heatwave this past weekend. As you can see from my photos - my King Suite had a lot of extra space - a couch, work desk, microwave/fridge/coffeemaker station. The TV wasn't working (no signal?), but it's nice to have a high tech monitor if you need to use it. Spacious bathroom, walk-in shower, but huge vanity with a closeup mirror. Tons of closet and storage space. Wifi was free since I booked directly through Marriott - and the connection was fast and solid my entire stay. There's a little market by the front desk with chips, snacks, drinks if you need - but there's also a Costco Business Center, Costco Gas, Starbucks and a yummy poke bowl spot across the street. Stater Bros is 10 minutes down the street, and the Panda Inn (predecessor to Panda Express) is also 10 minutes away from the hotel. The first issue that came up though as I was settling down for a quick nap after my stressful drive - there was a noticeable sound of water dripping. At first, I tried to ignore it. Yea that didn't work too well, as the noise didn't go away. So I went hunting for the source of this mysterious noise. Turned out, the AC was leaking! Specifically, the condensation was leaking. I get it - it's a heatwave, its a machine, it's going to break down at some point. So I went downstairs to the front desk to voice my concern... Alyssa listened with empathy, and after I showed her a short video I took of the leak - said she would get maintenance to take a look. I returned back to my hotel room - but on my way back - literally ran into Matt (the FDA that checked me in earlier) and Raul, the hotel's maintenance guru. They told me they were also on their way to take a look at my AC leak. Raul worked his magic, while Matt kept me company. The leak seem resolved after about 30 minutes after Raul applied a fix. I was pleasantly surprised. Rather than having to wait an unknown amount of time to get my AC leak looked at - I literally ran into the very people that were notified about my issue on my way back to my room! The thing about customer service issues - if you have a problem, bring it up to staff - and then (here's the important part) - give them a chance to fix it. Too many times, people are quick to complain because the fix isn't instant. Something like an AC leak is not going to resolve itself by someone pressing a button. Give the people who can help you a chance to remedy your concern. And be calm - don't take it out on them either. It's not their fault their machine broke in the middle of a heatwave. The rest of my stay was uneventful. The leak returned Sunday night - but Iuckily I had packed ear plugs, so just plugged my ears and went back to sleep. I didn't receive any service related issues - my room was still very comfortable with the strong AC during this heatwave. Complimentary breakfast was great. Water pressure and hot water was great. They have a pool and decent gym as well. Parking is $12/night - but this makes sense for a hotel that's across the street from Ontario Airport. Unlike some of the other hotels I've stayed at that are in the middle of nowhere, a parking fee does make sense here to ensure there's sufficient spots for hotel guests - not just air travelers trying to avoid paying for parking at the airport. Overall, I had a wonderful stay. Thanks to Alyssa, Matt, Elizabeth, Raul (maintenance), Carlota (housekeeping). If I ever find myself out in the Ontario airport area - I'll most likely book my stay here.

While we understand this was an unusual, one-time situation, our experience was disappointing and…read moreworth sharing. We had originally planned to stay at SpringHill Suites by Marriott, but due to the Garden Grove chemical spill and reports at the time of a possible explosion, we contacted the hotel to see whether our reservation could be rescheduled. We were fully aware of the hotel's policy and understood that rescheduling might not normally be permitted. After speaking with a supervisor named Alondra, we were told that given the circumstances, rescheduling our stay for a later date would not be a problem. Based on that assurance, we believed the matter had been resolved. However, after a week passed without receiving any confirmation, we called back and were informed that the hotel would not honor the arrangement that had previously been approved. Despite the commitment that was made to us, the hotel ultimately refused to follow through. The issue is not the policy itself--we understood the policy from the beginning. The issue is that we were given a clear commitment by hotel management and then later told something completely different. For that reason, prospective guests should be aware that our experience raised serious concerns about the hotel's reliability and integrity when it comes to honoring commitments made to customers.

If your plans are for a short stay. The front office staff is great. I especially enjoyed talking…read morewith Andres who works the weekends. He provided excellent guest service. Their free breakfast is better than at other places too. So don't miss out on that. Their location is very safe with plenty of places to run out for a meal. Unfortunately, you can only reserve your room for two weeks maximum before you need to Checkout for two days before you can return for only another two weeks. And because of that, they fell short of what I needed and expected. They need to revisit that policy. I've always said, don't make it difficult for me to spend my money.

I am a disabled veteran who suffered from PTSD. I have a SERVICE ANIMAL. I have stayed at the pine…read moretree several times over the span of 20 years. Once i got my SERVICE DOG, on three occasions, i was asked to made to provide documentation for my SERVICE ANIMAL. Los Angeles County (and Tulare County) gave me a badge for her collar that identifies her as a SERVICE ANIMAL. My condition is not something i like to talk about to anyone especially people i don't know. But it is state and i believe federal policy that a business establishment may ask what the SERVICE ANIMAL is trained to do for you (which is a borderline HIPPA violation). Nevertheless, i advise strangers of what my SERVICE ANIMAL does for me. But this hotel made it quite clear over the last three occasions that they were not interested in facilitating me. I am a disabled veteran of the Persian Gulf War. I served in the United States government for over 25 years; this is a complete insult to me. I was embarrassed and disappointed. I called corporate and hope things change but i just don't have it in my heart to return to this establishment or any other best western, again. It will not allow me to post a NO STAR RATING, but i give this establishment, NO STARS.

Wow the room was exceptional clean spacious stayed a day for an assembly very clean I recommend we…read moreare gonna always choose this place

From the second I walked in the lobby I was greeted with a welcoming smile by the kind receptionist…read more10/10 first impression! Check in was super quick and easy! Then we walked into the room and I literally thought, okayyy Holiday Inn Express, I see you! The room is spacious, bright and gives all the cozy vibes! Everything was clean, the beds were perfectly made, and the whole space felt fresh and welcoming. I'm currently writing this review on the bed and honestly? I feel like I'm about to go to sleep is that comfortable! Oh and the pillows are so nice and fluffy! Just the way I like 'em! No sad flat hotel pillows here! No sir! Overall this stay has been a total win! Clean, comfy and welcoming! Holiday Inn Express & Suites Ontario understood the assignment! Thank you!

Nice place. Centrally located. Movies, restaurants and the mall is very close. Room was nice, bed…read morewas comfortable, breakfast was a nice bonus.

If you don't have a problem sleeping with roaches then by all means go there. If you lose your key…read moreduring the night time good luck at getting another. No breakfast as advertised. New management s**ks!! ​​

Great one-night stay. Evening reception included two free drinks for myself and my son, each…read more Snacks for that night include chips and salsa verde, veggies, and potato chips. Breakfast was delicious. Fresh omelette's always hit. The downside of breakfast was that they didn't have bacon strips that morning. Only chopped for your omelette. My son loved the French toast! The eggs are super fluffy and I love the offering of assorted breads INCLUDING English muffins! Service was excellent. The only downside was you had to pay for parking.

Apryl (with a Y not an I) was the most competent and gave great service. We stayed here for 3…read morenights, 4 days and everyday we had an issue with our key cards not working and would have to go downstairs and get re-keyed. Other than that, we really enjoyed our stay here and I would consider staying at an Embassy Suites in the future. We were here because the AC went out on a Friday night and we wouldn't have anyone to fix it until Tuesday. We asked for early check-in and the earliest was 1 pm. We ate lunch at the restaurant and it was pretty good. The fish and chips were delicious and the hummus was good. Our room was on the 6th floor facing south towards the Costco Business and the Ontario Airport. For being so close to the airport and 10 freeway, we never heard any noise from the planes or the traffic. They are located across from Costco Business and there's a huge Costco gas station there as well. There's also a Starbucks across the street and it's walking distance. The entrance to the 10 freeway is also at the end of the street. The room itself was awesome. Comes with a small fridge, pull out couch and a queen sized bed. The bathroom has the Jack & Jill doors and the shower has excellent water pressure and drainage and it's a rain shower head. There's a TV both in the living room and in the room. I was able to work from here with no issues. At 5:30 pm they would have their happy hour downstairs and it was also a vibe! Everyone was downstairs partaking in a free alcoholic beverage and light snacks. I would consider coming back here for a staycation. Overall, great stay. There's an indoor pool and gym and complimentary breakfast here includes an omelette station. The one complaint about food and beverage was the soda dispenser was definitely flat. All of the sodas tasted like heavy syrup and no carbonation. It's a great place for business travelers and families and my family and I really enjoyed our stay.

Free breakfast when staying at this facility 1 Hot food:…read moreeggs, sausage, bacon, biscuit & gravy, potatoes, and waffle. These are all served by 1 or 2 ladies behind a table. 2 Coffe, juices, bread, muffin, yogurt, cereal milk and fruits are available to you to choose. Remember to take the free breakfast tickets, which is given to you at check-in. You gotta give the ticket to one of the ladies when getting your free breakfast. Umm...the only reason why I give a 4 star is i think the facility should be able to allow the guests to pick their own hot food instead of having someone serve them. Why? Because then the line would move faster. Of course, i understand there are people who waste food, but this is an honor system, right? I will update the review to include room photos at a later time.

We stayed at Best Western on August 14, there were people smoking, dope outside, and making a lot…read moreof noise. We didn't sleep one hour. No Security to make sure things like that weren't happening. Spent over $200 for a one night stay. Save your money it's not worth the price.