I am writing to express my heartfelt gratitude to Johnson Family RV for their exceptional service…read more Unfortunately, I have been preoccupied with other tasks and am long overdue in composing this note. Recently, while traveling from Florida to New Hampshire, we experienced an unexpected issue and totaled our travel trailer. Apparently, an object kicked up and knocked the spring pin off the through pin that holds the hitch to the receiver. This resulted in the stem of the lift jack plowing a 2 1/2 inch groove, approximately 100 feet long, down the side of Virginia's Route 100 and Dry Pond Road. The A-frame was bent approximately 20 degrees, the electric jack was severely damaged, the hitch itself was bent, and the cabin of the camper shifted forward about 1 1/2 inches. It was no longer safe to continue our journey. The truck driver, Darren, from Russells Garage (whom I also highly recommend), suggested that we take our camper to Johnson's Family RV, which proved to be excellent advice. Experiencing a camper crash and total loss halfway to your destination is an overwhelming situation, involving insurance, towing, estimates, hotel rooms, and decisions about whether to purchase a new camper or return home. However, Missy, Doug, Frank, and the entire crew at Johnson's went above and beyond to make the process as seamless as possible. They efficiently prepared the estimate, communicated with the insurance company multiple times, explaining our situation, and within a couple of days, we were able to depart with our new RV, and we couldn't be happier. The pricing was very fair (I verified), and the understanding and service they provided far exceeded our expectations. I can recommend, without reservation, that Johnsons Family RV was one of the best decisions we ever made.

We had an issue on the road and called and they had us in and out in no time. They were nice and…read moreefficient! Great service and kind people! Thank you!!!

Highly recommend, very professional and the parts and services team know their stuff! It's so…read morerefreshing finding a place and people like this, they are truly committed to providing the best.

My husband and I had an extremely positive experience buying our 2024 Renegade 40vrb!! Mark and…read moreJerry were so helpful and easy to work with! They showed us how to use everything before we left their lot!! Also, Chase provided technical expertise on the TV and activating our Dish receivers! Jordan was very knowledgeable for financing! And thank you Sam for adding to our great customer service experience.

i went onto buy a sale rv for $3000 then when i said i would call back in an hour...2 minutes later…read morethe price went to $19,000 ! WHILE MY SCREEN WAS UP!!

Had them put replacement docking elect. cable on replacing my split 36'. Freezing temp at home and…read morecouldn't reach recept. Found out they did a 30' cable install. Cust. rep said $1000 to change out to 36' like original. Serv. Mgr. then said $1500. Really, to fix their screw up. Watch out RV'ers.

Dishonest. Incompetent. They charged me $1255.47 for at most 4 hours work. I'm not exactly sure how…read morethey reached that total, but of the total, $46 was for five minutes of work done right in front of me. No parts were involved. Worse, they neglected to purge the Alde heating system of air, causing a fail within 2 days of service. When I contacted Alde, they explained to me that the system has to be purged after servicing and all of the dealers know this. When I later talked to BlueCompassRV they said that they never purge Alde systems after servicing. Total amateurs. Expensive amateurs. Spent two nights in 40 degrees farenheit without heat due to Blue CompassRV's sloppiness and incompetence.

Sadly, there's no option for 0 stars or negative stars because that's what they deserve from us…read more Where do I even start...? After finding the 17 winnebago view 24g that we wanted, we went through the entire finance process through bill plemmons RV and found out they weren't even close to what boatloans.com (ask for Hal) could do for us. Bill wanted $16k down and 4.75% interest (10 yr loan) on the $78k RV with a 770 fico score. Hal at Boatloan.com got us 4.49% with only $7500 down. SHOP AROUND FOR FINANCING! PLEMMONS WILL NOT BE THE LOWEST. So, all but the down payment is wired to plemmons and they ask us when we'd like to come pick up our RV. We say either saturday or sunday and quickly find out they don't do weekend RV pickups because certain people don't work weekends. I ask "what about people who work for a living? How can they pick up their RV?" Our terrible salesman Ken Kaplan tells me that "people just take a day off from work to come. We sell 500 RVs a year and this is how we do it." And these guys supposedly pride themselves on great customer service?! We both take a day off from work and drive 5.5 hours north to pick up our RV at the scheduled time of 11:15am. The RV is supposed to be thoroughly checked out, filled with LP and diesel fuel, detailed etc etc etc and just ready to hop in and drive!? We get there and they try to make us take a 30 minute "tour of the parts store" I assume so they can sell us a bunch of over priced things that we can get on Amazon for probably 30-50% less. We said no thank you and told them we're trying to make this process go as quickly as possible because we were meeting family members who were driving up from NYC. Our horrible salesman Ken never bothered to come meet us. Instead we were passed off to a guy named John. John came out and said... "I have some bad news. The dinette slide won't go in but we're fixing it ASAP". He takes us out to the shop to see "our" rv for the first time. He gives us the "walk around" while the worker hammers and drills and bangs away at the slide. He's trying to show us how the toilet flushes but it won't flush because it says the black tank is full. We look at the tank levels gauge in the closet but it says the black tank is empty. So, either the black tank gauge isn't working or the toilet isn't working right. The Grey water says 1/2 full and the LP says 1/2 full. The floor isn't even swept. There's a brown stain on the carpet beside the bed, the porch light is only partially working (salesman said they didn't have one in stock and we could buy a new one ourselves LOL), they couldn't get the stovetop or water heater to light (gas was off) etc etc etc. John empties the grey & black tanks and the toilet flushes and of course the black tank gauge still reads empty because now we know it doesn't work It's pretty obvious they did almost nothing to prepare the RV for us although they say they check all systems. I say "ALMOST NOTHING" because I did notice that they sprayed a bunch of tire shine on the tires. I guess that's what they consider their "detail job"? Sad day for customer service. We make a list of everything not working or broken and go wait outside. We waited from 11:15am to 4pm and they still couldn't get the slide to go in! The salesman told me they put a new motor and a new board in it but it still didn't work. The last thing they said it could be was the wiring harness which would take 2 days to arrive. So, they then robbed a harness from another RV and put it in. That didn't work either. Later the service manager let it slip that they robbed ALL of the parts from another used RV on the lot. Nothing was actually new. Our ordeal had taken so long that by this time, our family who was driving from NYC to meet us in S.C. had arrived at the RV dealership. So, there's 3 young kids and 4 adults waiting for these guys to get our RV ready... and it should have been ready BEFORE WE EVEN ARRIVED at 11:15 am! To say we were upset would be an understatement. The thought of driving 5.5 hours back home without our "new" RV was really disheartening. Especially, since the manager absolutely refused to have the RV delivered to us once they finally repaired it. He didn't even offer us any compensation for our troubles that day. He did say if we came back to pick up the RV after they'd repaired it, he'd give us "some store credit". LOL! Store credit?! We just wasted 2 days off from work (had to put in for sick/personal time), drove 11 hours round trip, sat in your parking lot for 5 hours and you think "some store credit" is a realistic way to repay us for the nightmare you put us through? We finally just left. Now, they have almost all the money ($76,241) for the RV AND our RV! We have nothing but a huge headache, tired arses from the long drive and the need to decide what to do next. This is a small time dealer that you really should avoid if you want to be treated well, good service, a quality RV and fair prices.

They say third time is the charm but... I have a 2020 winnebago Vita I bought from Camping World…read more...Ha!! Review on them later....grrr b u t ! I've had issues with a leak around my commode. I've taken it to a few other places to have this issue just placed a damn (trying to keep it G rated) Band-Aid on it. But Country Roads RV Center, their service team kicked that toilets butt. ( G rating ) I had to take in once and it stopped leaking for a little bit but their service tech finally found the problem the second time around! And you want to talk about quick! They got to the problem and THEN I made them fix a few "other issues" I needed help with. And!!! Installed a new kitchen faucet all in one day! Camping world would have taken a days to get this all done! Sorry Camping World. I think I've found another place to get this and that repair or fixed. Hey I just did a review for Camping World too! Their staff took me in and were so sweet and kind to me, an old veteran lady! I know I'll be back. And guys! The kitchen faucet looks amazing It really ties the room together! If you know where the quote came from you're cool and we just became best friends! Thank you again Service and Parts! It was a great experience! I wish you could work on the chassis of a mobile home, but HEY we can't all be perfect!! Jenny G. Prices were fair. Wanted to add that too. Later Dudes!

I delivered my travel trailer to Country Road RV Repair Center in the spring for what should have…read morebeen straightforward service: new tires, bearing maintenance, and a general mechanical review. I was told the work would be 2 weeks out, and I would get a call with any needed work at that point, months before our trip, was perfectly fine - or so I thought . After 3 weeks, I called them, and the tire estimate was double what Discount Tire quoted, and they said I needed a new slide motor. They then ordered it, with an ETA of 2-3 days. After nearly two full months of status updates of "next week", the trailer was still not ready. Estimated completion times came & went, and many weeks later, two days before our vacation, they explained the parts ordered were "wrong" and they would get right on it. I only received updates whenever I initiated contact, which never came to pass. This caused us to cancel a long-planned vacation -- and lose our non-refundable deposit in the process. This experience was not only frustrating but also costly. I have no problem paying premium repair rates and higher tire prices when the work is done correctly, but six weeks late is a bit much. On top of all that, they simply glared at me wordlessly when I finally picked it up and had no further explanations or even an apology when I picked the camper up several weeks late. Just told me the total. To add insult to injury, the owner replied with a fictitious story & timeline, leaving out the fact that I brought in on 6/10/25 primary the tires, bearings, and a mechanical inspection, and specifically mentioned the slide blowing breakers. After I checked in on the 7/11/25 (over a month later) did anyone mention the motor, and said the ETA was 2-3 days, and that work would be done in a day. From that point on, I called for any further updates. Every call was 2-3 days, until we missed our checkin date - otherwise, we WOULD have picked it up.

I just began my search for a used RV. I wanted a small business where I hoped not to get a pushy…read moresalesperson but someone knowledgable and honest. I was thrilled to find this was just the place. If you want to avoid those large pushy places and get honest help and great customer service, check them out! We love our motorhome so much we have decided to spend the summer traveling in it instead of renting a vacation spot and sticking in one place.

All in all a good experience. My RV was sold. I helped with the sales process. I appreciate them…read moreletting me be involved with a very complex unit.