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County Farm Service

3.0 (2 reviews)

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15 years ago

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Shenandoah Garden Spot

Shenandoah Garden Spot

3.2
(16 reviews)
$$

After my experience today, I will sadly never buy from this business again. As a loyal customer for…read moreseveral years, I am extremely disheartened and hurt to have been treated so rudely today. My husband ordered a flower arrangement online that looked like our wedding flowers for our big anniversary (10 years together). A florist called to let him know that they did not have some of the exact flowers shown in the bouquet that he ordered. When he called them back after work the florist told him they would still give us a similar arrangement that would look nice. The flowers that were delivered to us were not similar whatsoever, missing white and lavender flowers, as well as eucalyptus and seeded eucalyptus. I can't attach a photo, but they were pink, orange, and bright purple. Instead of being told that our order wasn't possible, we were told that they already "made something nice" for us. My husband said that was okay as long as the bouquet would look similar to the one online. When the bouquet arrived, we truly thought the wrong one was delivered to our home. We called to sort out the issue and were told that we did receive the right bouquet, that this was similar to what we ordered, but actually more expensive. We asked to return the flowers for a refund since the flowers we received were nothing like what was wanted. I mean, when you spend $100 on flowers/delivery, you want to be happy with them! We don't spend that kind of money on flowers for something I don't like! Greg, the Culpeper manager, was extremely rude. He refused to give us a refund, insisted it was our fault, told me that I "should be grateful to get a more expensive arrangement", and finally agreed to give a refund for the incorrect bouquet, but said "you will be flagged to never buy from our stores again" and that I will have a "1 star rating in the national flower system, being marked as someone who will complain" so it will be difficult for me to order from other stores. I am baffled. Myself and my family have bought from the Elkton store for years, dating back to when they first opened. WOW! That's all I can say. On a positive note, the Elkton manager was understanding, apologetic, and in agreeable with my frustrations, for which I am thankful. She thanked us for complaining so that the wrongs could be made right and gave us a discount card for future orders. After being yelled over on the phone and my wonderful day dampened, at least I got my money back from the Culpeper store. Word to the wise, DO NOT order online and/or from the Culpeper location (online orders go to Culpeper). We have ordered via phone/in person from Elkton many times, including for our anniversary every year, without these issues.

I was drawn in by all the beautiful glazed pots sitting outside. I spent almost an hour pondering…read moreover which one to choose bc there were so many beautiful colors and designs, prices were good too. When I went inside I was greeted by a lovely lady who recommended the glass solar hot air balloons for the garden. I was skeptical, but she showed me a video on her phone, and I had to get one of those too. Wow! It's absolutely stunning! The pot is gorgeous too! Thank you so much!

County Farm Service - snowremoval - Updated July 2026

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