Bought my 2026 Rogue very happy with service for oil changes sales people very helpful. Absolutely love my Rogue

First experience with this Nissan dealer, I went in the parts room to purchase a rear plate backup light housing (picture attached). Can you believe they quoted me $60 for a 1 3/4 plastic piece. Wow! Talk about a greedy dealer! I went online and bought the same part for $13. County line has a terrible reputation for high prices but now I can personally attest to it. I was going to have them replace my brakes and front struts...no way! can you imagine what they would have charged! Shame on you County line. read more

County Line Nissan - Plastic housing - Auto Repair Near Me - Middlebury, Connecticut

County Line is now carbtree Nissian. I have been to County Line in the past car shopping and never once did I buy from them. I went to Wilton and Shelton instead. Mind you I live In Watertown. Since the change of new ownership. I can't be happier. I actually bought a car from them. They are wonderful. I worked with Stan. He was able to get me into a car way above my expectations for only $30 dollars more a month. County Line in my opinion was pushy and so much more that I can not put down. Crabtree was wonderful. Give them a try if you feel the way I do, about the previous dealership. read more

Charged $999 to close a lease (which is illegal) Charged $350 to register the car, 3 months ago, still waiting for registration, no response. No license plate. Scam dealership. Will not respond to calls anymore too. They kept the registration papers so can't even register ourselves. Bruno was our rep. Go anywhere else! read more

The customer service in the finance department is horrible. They will scam you over quickly and they say that it's out of their hands because it's in the hands of Nissan Financial. Nissan Financial will also not return your calls or emails to assist with matters. DO NOT BUY OR FINANCE A CAR THOUGH THIS DEALERSHIP! You will be sorry in the long run. Scam artists. read more

After a previously bad experience at this dealership, I'm happy to report that their managers and sales department stepped up and helped to get me out of a lease with a vehicle I was dissatisfied with and into a beautiful new one. Eric went above and beyond to ensure that this happened, despite a pandemic and a hurricane!! I'm happy to say that I am and will be a returning customer!! read more

So unbelievably bad. Waited for 3 hours, they were so disorganized. I showed up and they didn't know I had an appt. After my services were done, they did not review anything with me and expected me to take my receipt and go. They were suppose to give me my paper showing that they did my free inspection. They did not have one but said they did it...they said they would email it and never did. Overall will not trust this place with my car. read more

OK, so I read the reviews for County Line, both positive and negative, and in general they sound like the reviews of most car dealers. Some people are happy, others aren't. I've been dealing with clients for 50 years, and have been buying cars for an equivalent period. There is no way to keep everyone happy. Car dealers, in general, are out to make money, and the process can be both complicated and frustrating. I found County Line to be both fair and more willing to work with me than most of the car dealerships I've dealt with in my life. After the usual song and dance between the salesman and the management, I was allowed to take a used car I was interested in overnight so my mechanic could evaluate it before I made a final decision. When I brought the car back with a short list of issues, the management agreed to take care of all of them, including some additional minor body work. Quite honestly, I was pleasantly surprised by their willingness to work with me. So they get a lot of points for that. Now, regarding my salesman, Eli, one of the best I have encountered in 50 years of buying cars. Very helpful! Bent over backwards to help me, even after the deal was done. Honest! Never felt pressured! Very professional and personable. Just a really nice person. Remember, car dealers are there to make money, and they're pros at it. They'll try to tack on various fees, some of which are totally bogus like the VIN etching on windows. As a buyer, you have a responsibility to know what's legit, and what your rights are. And how to evaluate the car you're interested in buying. I found County Line to be both professional and honest. Yes, there were some attempts at the usual game playing, but that is to be expected. You're negotiating. Deal with it and I'm sure you'll be pleased with their response. If you don't like playing that game, go to one of the dealerships that don't negotiate And ask for Eli, he's da man! read more

I never thought I was an idiot but I must be. First time I went there with my sister to buy a new Maxima was a nightmare. Same old garbage, salespeople are idiots, back and forth to the sales manager, general manager... We were in there three hours and ended up walking out buying instead in Middletown. Last year I did all my homework and my elderly parents wanted to buy a new versa. They did not want to travel far and I figured how difficult can it be as I had every single price down to a science. They WOULD NOT PULL ANY CRAP WITH ME THIS TIME. Now mind you I researched this vehicle for two months. I had an attitude when I walked in because I hate this dealership. The sleazy, poor SOB's were like hound dogs salivating just waiting to get some business. I picked my salesperson, asked which one of the five people salivating on the front steps were the newest member of their pack? Got a newbie, figuring he would not be as slimy as the rest. Told him immediately what I wanted to pay and he had exactly 10 minutes to get an answer from the manager. It is now 12 minutes so my parents and I got up and started to walk out. Same old BS, back and forth, back and forth. We did end up closing the deal but after two hours. What makes me an idiot you ask? My daughter wants a new Rogue and I was contemplating going up there for the convenience. Thank you fellow yelpers for reminding how underhanded this business runs. If you want extra fees tacked on to your invoice, by all means shop here. I was way too smart for that. RUN AS FAST AS YOU CAN. I GET PALPATATIONS JUST DRIVING BY THIS PLACE JUST WATCHING THOSE HOUND DOGS SALIVATING ON THE STEPS. read more

The stereotype of the sleazy used car salesman is realized here. This street is full of car dealers and bad experiences but this is just one personal account. Scam artists, shady people, whatever you want to call them, a hassle is what you'll get. There's a reason why it's all 1-star reviews here, at least they're consistent with that. Had a car go in for routine service, when it came out, there was a large scratch on the side door. At first County Line denied it was their fault, even though it happened on THEIR lot. It's hard to miss a scratch so large and after some back and forth, they finally agreed to fix the scratch.. except they wanted money for it. They wanted money for their negligence, what a joke. Some more back and forth ensued and they finally agreed to fix it for free and they did do it. However it was such a hassle and an unpleasant experience and after the car was fixed it even came with a note that was just dripping in condescension complete with a smiley face as if we would smile after such an ordeal. Sadly these guys are not unique in the sleaziness, Straights Tpke. on rt.63 is hardly the best place to go, just look at all the negative reviews for this area. All they seem to want to do is redesign their exterior buildings instead of their personalities. So while the buildings change, unfortunately the experiences don't seem to. Places like this are also the reason Tesla can't be sold in the state. These scummy dealerships won't give up their cut. read more

After filling out papers and personel information...salesmen and I shooks hands at CAR JOCK for a price on my used FORD truck for a price of $14,500... All of a sudden we were told the sales MTG over at Nission across the steet wants a look at the vehicle. In a NY minute the price went to $12,000...Walked out...real bunch of bullshit..scamers... read more

My husband and I walked into County Line Nissan today with absolutely no expectations of walking out with a new car. We were immediately greeted by Eric who called someone to help us. My husband and I felt very comfortable and got all of our questions answered which was really all we wanted (my husband did have a 2021 Nissan Frontier in mind though ) Now let me brag about Eric for a minute!! That man is a magician. I am not sure what in the world he did but we left with that 2021 Nissan. I would like to thank everyone at County Line Nissan for making our dreams come true. We went in with a 2014 Nissan Frontier with 100,00 and walked out with a 2021 Nissan Frontier with 9 miles!!! Yes 9 miles!!!!! Our dreams of having a brand new car have officially come true and is all because of Eric and the great team at County Line. Really if you are ever in the market and in the areas please check them out! read more

I bought a Rouge here 2014. The car is ok but not really my favorite. The drivers seat apparently has a weld broken in it, now it's pretty difficult to break a weld so this seems crazy to me. The jacked up extended warranty doesn't cover it. So Nissan USA say we will pay for the parts but you have to pay labor...for a weld in the seat that is broken! This seems like an assembly issue. So a few months ago I go and look at a used car cause I don't want the Rouge anymore. The finance guy in the Wholesale lot is an ass. Here we go again, I'll give you one last shot. Found a used car that I think is okay. The online price is $26,983. Oh, but wait...there is a $1,500 charge on top of that for detailing. WTF are you serious? Why in earth would I want a dirty car. You should have cleaned it before you put it on the lot for sale. Sal the manager is joke and the are pushy as fuck. DO NOT BUY FROM THEM WHATEVER YOU DO!!! Run and run fast. read more

My wife bought a new Rouge here last year. From the very start there has been issues not with the vehicle only but also the staff. The finance and sales department are full of head games and tricks. Gary in the service dept. seems to be ok as he's friendly. The only reason we continue to come here is for the free oil change. They do not stand behind their vehicles nor do they value their customers on any level. I'd also like to add that the extended warranty that they are pushing you to buy is totally trash and not worth it. read more

Looked up some cars online when I went in they tried to make me fill out a bunch of paperwork before even telling me if they had the car. I told them I wouldn't fill anything out until they told me. They came back and said car is in Torrington but they could have it sent down and show me some other stuff in the mean time. I told them no thanks since Torrington is only 25 minutes away and that was the car I was interested in. When I got to Torrington they told me the car was sold the day before and one from Middlebury had contacted them. Complete dishonesty, no thank you. read more

Staff very polite But -- no mention on web site, or on first visit and test drives of used cars, of additional undisclosed fees: $699 "Conveyance fee" and $997 "Reconditioning fee." Buyer beware. read more

I had a prior experience with this dealership that was impressive, so wanting to buy another car I returned. Big mistake. I guess I was lucky once and that would be it. My time was totally wasted, I didn't feel respected or that the sales staff were at all interested, despite All of the mailings I receive from them. The salesman I had the great experience with is long gone. Bad attitudes start at the top, so the sales staff must be poorly handled by their managers. As my son and I sat there for 40 minutes for NO real reason other than their disorganization we could here staff loudly arguing wth each other. The place needs an enema. read more

Car rental Only!! Laura is fast efficient and so sweet why wouldn't everyone come here. The rates are the best in Connecticut...24.99 a day. Every car rental is taking advantage of this snow and daily rates on an economy car are a little over 40.00 a day!! Geez!! Here you only need 100.00 on ur Credit Card or even ur bank card as a soft hold ! Drivers License of course. & full coverage insurance card! From the time you walk in you leave there with a car in 7 minutes. I'm telling you she's fast! I have been in Enterprise and they have taken over 1 hour and a half for the very same type rental!! They also have a coffee bar a fridge with water & soda for customers!! read more

County Line Nissan - Coffe soda water for customers how nice - Auto Repair Near Me - Middlebury, Connecticut

This auto dealership and sales people and managers lack integrity and customer service skills. I ordered a car and left them a $500 deposit. When the car arrived it had a bad transmission. They offered to fix it for me for an additional $3500. I refuse the offer and requested a refund. They promised my refund on Monday. I Wednesday when I still hadn't seen the refund in my bank account I called and spoke to a manager the manager promised a refund would be processed by Thursday. On Friday I noticed the money still wasn't in my bank account and called again The managers for the refund has been processed on Thursday it would just take them a little while to see the money in my account. By Saturday the money still wasn't there. I called again and demanded my refund of the money they have been holding for 21 days. The manager swore it had been processed and couldn't figure out why I wasn't seeing it so I requested a copy of the receipt. He sent me a copy of the receipt but hit the date. The refund wasn't processed until the end of the day on Saturday after multiple lies from multiple people. Do not shop at this auto dealership read more

County Line Nissan - Auto Repair Near Me - Middlebury, Connecticut

Great customer service in sales and great customer service in service dept. I have never had any issues when I go there. I even bring my husband's car that was not bought there and they treat it just as well as my Altima. When my lease is up in a year County Line is the only place I'll go to! read more

I try to be honest when I do a business review as I'm a local business owner myself and realize the value of a great review versus a bad review. I have been to County Line Nissan two times to try and purchase a new car and on both occasions the experience was less than enjoyable. I will not mention names but the same sales person approached me again and I felt like I was being attacked and pressured. Long story short, I WILL NOT be going back to County Line any time soon and WILL NOT be referring them to any of my business associates in the area, some of which have already asked me what type of experience I had. NOT GOOD! It's unfortunate because I feel they have a great location on Strait's Turnpike and great inventory. But what good is all that if you don't feel like you matter when walking through their showroom doors?? Stay away and go to another Nissan dealer in the area like Harte Nissan in Hartford. It's probably worth the drive to not be harassed and pressured by some know-it-all sales person. I called Harte Nissan the other day and the experience has already been much more favorable. We'll see. Also Harte's Yelp reviews were fantastic with only a couple negative one's as you can never please everyone in business. read more

My friend found a couple of Frontier trucks for sale on Car gurus and contacted the dealership via e-mail and the salesman set up a 10:30am appointment for the next day. We arrived at the dealership 15 minutes early we drove from NY to CT. To check out the trucks. After we arrived the salesman informed us that both trucks were sold. But the salesman did apologized and really made a effort to make up for the mistake on their part. My buddy landed up agreeing to a 2017 that was only 280 bucks over his budget the price agreed to inculded taxes fees and plates The deal was agreed to and they shook hands. The salemans went to start the paperwork and my buddy was happy. The GM then came over to my buddy and told him we can't sell u the truck at that price we can sell u the truck at the agree price but you have to pay the taxes and fees and the plates. This increased the price by $3000.oo over my buddy budget. Once u shake hands on a deal that's the deal a man's handshake is his word. My buddy refused to pay the GM price and told him no deal and walked out. As we walked out the salesman came out and told my buddy let's make this deal happen. So we walked back in and the GM tried the old bait and switch and tried to sell my buddy a 2016 truck for the agreed price of the 2017 truck. My buddy walked away disgusted at this GM. Here in N.Y. when u shake a man's hand that's the deal you honor it good or bad. The salesman was professional and really worked with my friend to make up for the mistake of us driving to check put the 2 trucks that were all ready sold when they sent the e-mail setting up the test drive. The GM show himself to be unprofessional and has no honor or Morals for cancelling the agreed upon deal. Also should be noted my buddy wife is looking to get a trade in her 2015 nissan for a 2018 so they would have gotten a second sale out of my friend. The salesman did his best to help a customer after their mistake. The GM made him and the dealership look bad by cancelling the deal. This is not the way to treat customer. To the salesman thank you for your help your talents are being wasted in that dealership. Will never recommend this dealership!!!!!!!!! read more

How u just explained how things we down is not how it actually went... I understand u have to defend where you are employees but atleast say the truth. County Line Nissan is the worst place ever and I will never return and I will make sure when someone tells me they are looking for a car I will not send them your way. Thank you and have a wonderful day and I selected one star because the don't have negative ones. read more

Worst experience bought my car in December 2019, ok test drove the car heard a little noise on the rotors or the brake pads told the sales guy he replied he'll have someone check on it, ok said everything is ok it could be rust dust being it sat on the lot for a while so I gave it the benefit cause it could happen drove it for now 9 months only adding 5,000 call them up how is it possible that I have metal to metal grinding with only adding 5,000 miles. They said my warranty was up I have to pay for a diagnostic and pay to resurface the rotors and they'll look into why the brakes ran out with just 5,000 miles read more

MUST READ!!!! Went into countyline nissan expecting a steal on a great car. I have done financing for multiple nissans and love the vehicles, and was going in to hopefully find a well priced sentra as my lease had just expired. My son and I met with a great salesman who informed us he had just joined the dealership. He sat down with us and discussed a few options, also helped us to narrow down what we were looking for. We went on a test drive in a very nice used vehicle, but determined afterwards the price was a bit too high. We ran out of time and decided to come back the following day. We arrived in the evening the next day with a few offers we had gathered from a different nissan dealership. We were hoping to find a deal that could match the ones we found, or even beat it. Our assigned salesman went back and forth trying to find us something that could work, and was receptive to our goals and concerns. However, what he was able to offer us just didnt compare to the other place. It was a great experience up to this point, but then the manager came over. Sal, the manager, sat down and proceeded to mansplain to me why I should buy a vehicle that is thousands of dollars beyond my price range. He was incredibley rude and spoke down to both me and my son the entire time. He refused to even make eye contact with my son during the discussion, which was incredibley frustrating as my son was also putting money down on the car. Sal was unreceptive, rude, and ruined our entire experience. He continuously spoke over me and acted as though my reasonable requests (like giving us as good a deal as the other dealership one county over) were practically laughable. Sal ruined the sale (and our evening), and we ended up leaving the dealership not because we didn't find a car, but because we didn't want to give this man our money. Great people work at this dealership, but the manager, Sal, RUINED our experience. ABSOLUTE ONE STAR EXPERIENCE AS SOON AS HE SAT DOWN...! PURE! DEALERSHIP! SEXISM! (SIDENOTE: THEY CHANGED THE PRICE OF THE SAME CAR 3 TIMES IN A 3 DAY PERIOD ONLINE.) read more

After a few horrible experiences at other dealers we walked into county line Nissan. David greeted us and I explained that we are tired of being lied by car sales people. I told him I'd like to see what fees his dealership charges and that if we find any more fees after that, we would be leaving. He wrote down everything clearly and 1 time! He didn't change his mind, he didn't conceal anything, he simply did what I asked. From there, we picked out a great certified used car. He listened to what I needed and respected my budget. I needed to bring my wife back later in the day and he didn't pester me for a deposit or anything. When we came back, the same deal was available and we accepted. Honestly, this was the smoothest transaction we've ever had. Thanks to David, Sal (manager) and Dave (finance mgr). I will gladly refer friends and family your way. read more

Gary in Service was phenomenal!!! Made a phone call to him when our Altima wouldn't start, he handled having the car towed in and arranging a rental. Before any work was conducted he called to advise they were taking care of 2 recall problems and several warranty issues which included the Car not starting. Very impressed read more

First thing I want to say is, never buy a car from here. I purchased a used, guaranteed free from any issue 2005 Volkswagon Jetta from Auto Jocks in March. I also purchased an extended warranty. By May I had to purchase new tires and an alignment was needed. In Mid June while I was returning from my brothers Groton, CT, the car completely shut off on me in the middle of i95. I had no brakes and no power and had to coast to a stop nearly being missed by a huge truck. The vehicle then caught fire in the engine, needless to say I was very scared. My insurance company sent an adjuster who looked at the vehicle and deemed it fixable. The extended warranty I purchased extra when I bought the vehicle told me to bring it to a certified mechanic, only one near me was Pep Boys. After replacing the Cadillac converter, all the burnt pieces, new battery amongst other things, the warranty company did NOT cover any of it so it had to come out of my own pocket. The car still did not run after that. The car was towed to a VW dealership because Pep boys thought it was a simple computer issue, turns out the engine and cylinders do not fire correctly. Yet again the warranty company was called and after much deliberation they may not even cover any of the damages. I returned to Auto Jocks and spoke with their managers. NOTHING has been done to help me. I've spent a lot of my own money trying to fix this car, and because all they give us 60 day warranty they will not give me other options. Be prepared to purchase a lemon from this company and be treated in a very unprofessional way. They laughed at me over the phone and constantly joked when I met them in person. I am seeking legal advice because in less than 90 days this car has broken down and I've continued to make payments and have no help from either Nissan or Auto Jocks. read more

Would give zero stars but the option is not available. So both my brake lights went out on my 2015 Nissan Rogue and I needed it done ASAP. I called county line Nissan told them just my brake lights needed to be fixed and needed it done as soon as possible they were able to get me in which I was happy about and told me it was a very quick easy service and would only cost me $25 to $30 bucks. I made an appointment right away and went right down everything went fine then as I was sitting in the waiting area I could see an employee talking to another employee and looking directly at me. Then a few minutes later an employee came to get me and wanted to show me something he brought me to my car which the back had been disassembled to change the light he said that because I have an "older car" which my car is a 2015 it's not that old ..he said the "new cars" are different and that changing my lights is now difficult since it's "old" and basically just making up a bunch of B.S. and said it would take an extra 25 minutes to 30 minutes to change a simple bulb and it was going to be about 75 dollars now I called ahead and was told 25 to 30 and I couldn't say don't do it because they already had my car taken apart and I desperately needed it done I can't drive around with no brake lights so I had no choice but to get it done. They were dishonest with me and obviously when they saw I was a women they made it obvious they were talking about how they can pull one over on me and overcharge me and try to make up some bullshit to take money from me that I don't have and they don't think I know what they are talking about because I'm a women. I don't feel comfortable going back here and feel like the employees here are sexist towards women. Brake lights themselves for a 2015 Nissan Rogue are only a couple bucks each and is a very easy and quick service to do I got other opinions from other mechanics and they said 75 dollars for brake lights is insane and that they were making up some bullshit which I already knew and I was obviously discriminated against. Will not go here for any kind of service and definitely not to purchase any future cars. read more

Hello I purchase my car 3 years ago from the Nissan in Watertown Connecticut and and appears that there is a class action suit that just finished this March then Denying those of us the ability to get a new transmission although the lawsuit(NISSAN) knows about said DEFECTIVE TRANSMISSION !! Is from the years 2013 to 2016 my car is a 2014 they are not allowing me to get into transmission although I am paying payments on the car and the car is fully insured !! But, it does not have a warrantee!! only because I do not "OWN" the car !! It expired after 80,000 miles I believe!!AND THE TRANSMISSION JYST STARTED GOING LAST WEEK!! I need help!! PLEASE!!! can someone help me in getting my transmission fixed by Nissan it is THEIR vehicle!! I am still paying car payments on it I don't mind the car payments I actually like my car I just NEED MY CAR FIXED !!I carry my 2 beautiful grandchildren in that car and at any time the transmission can stop the car from running on the highway! Again this is not good business Nissan !!!!! I need you to do better!!! Better customer service PLEASE!!! I NEED HELP ! read more

I have leased a car through this dealership twice and each time I had a HORRIBLE experience! Each time the process took longer than usual to lease a car (over 2 days)! Since I ended my lease early the first time they were supposed to make my last 3 car payments and waive up to $500 in wear and tear. Turns out a month later I get a bill in the mail for exactly that! That alone took a month to resolve! Not only that, they have been billing me the wrong amount for my car payment, ($15 more than I agreed to pay) and I still haven't gotten that resolved! In addition, my new car got recalled. I called the service center to schedule an appointment. After 10 minutes of being transferred back and fourth between the service center and the receptionist they informed me they could not find my car in the system. After asking me multiple times if I leased my car from there, they decided to add me in the system. After giving my VIN number they informed me they STILL could not find my car in the system. Then the guy just sat there on the phone not knowing that to do next! After 20 minutes of getting NOWHERE I ended the phone call and immediately called Bruce Bennet Nissan, within 5 minutes they took my information and booked me an appointment! I have learned my lesson and will NEVER lease another car from them again! read more

Walked in with loan paperwork in hand and a car picked out. A day later find out that color they listed is as was not the color, they then tried to skate out of the discounts they advertised it to USAA with. Day of the sale there is a BS roadside service tacked on, something I don't need have 3 of them at this point via credit card, insurance company etc etc. There with wife and baby so sign anyway since they say they can not remove it. Now I find out they didn't put the paperwork in as the correct company that advertised it, seems they is some backend payments to actually reduce my APR and changing names gets them out of paying it. Scumbags. read more

Worst place to do business with. I had to buy a new set of tires at 20k for my wife's car due to them lying and not rotating theM when they were suppose to. I had marked the tires and brought the car there myself and the service manager reassured me multiple times that the technician did the rotation when in fact it wasn't. When confronted he just tried bullshi--- his way out. They also quoted us for a job including price and what was to be done, on a speaker phone so I heard the whole conversation, and then when she had brought the car in for service it was gonna be a far lesser service but the same price? How does that worK? There's been multiple other issues aswell but I don't have time to write a book. Trust me when I say this. Check ANY work this place does as I know the business. They wine and dine you in the waiting room all the while screwing you on your car. I never ever writE reviews on anything but let me tell you. Stay away from this place. They even tried giving my wife a gray car when she bought it new when she ordered a white one and kept pushing her to take it. Find a mom and pop place to do business with. These guys are crooks. Remember this , everybody has a smile when they're screwing you! Also, I would like to ad that not once did anyone try to rectify the situation otheR than doing tthe work they were originally suppose to do. read more

Just to be clear I am speaking on behalf of the BODY SHOP, NOT THE DEALERSHIP as I have no experience with the dealership side of the building. THE BODY SHOP does a great job at repairs. I've been there a couple times to repair my vehicles through my insurance and never had a problem and the body work was beyond amazing as well as the detail after the final product. They even detailed he entire interior of my car. Those guys really know what they're doing. I studied Autobody for 4 years at Kaynor tech so I knew what to look for and those guys did a great job. I'm very picking with body work and paint on my cars and I've been to a couple shops but this place earned my trust and business read more

My husband and I bought a car in Aug. picked it up Aug. 23rd and I have had nothing but issues. While it is covered under warranty I have not gotten receipts for work done and when I asked for them it was like I asked for someones first born. I have had it twice so far for the engine light and it is going in again tomorrow for guess what the engine light. I will update my review based on the outcome of tomorrow, but I would like to add I called the dealership and left a message at 8:30 this morning I have not yet heard from them and I have texted my salesman and I have not yet heard from him. I will not be doing business with them in the future, I will make sure my friends and family steer clear and I will notify the BBB and my attorney if this is not handled properly. Oct 10th update - so again my engine light came on and I had a mechanic friend scan it to tell me the code and low and behold same issue from September that they claimed was corrected. Called last night to speak with the General Manager Ron Souza who I was told would call me in about 10 to 15 minutes, 40 minutes later still no call, I call them again to find out he has traveled across the street to their sister company but assured by Hector that I would get a call back. Dropped my car off this morning at 8 for a 8:20 appointment its 3:00pm and nobody has reached out to me with a status. I call it seems they are all in a meeting, I ask for someone in management, told I'm sorry he is also in a meeting. I call Mr. Souza get him on the phone he claims he will go find out the status of my car and get back to me. and buyer beware I got a 60 day 3000 mile warranty and they put on my paperwork that I took possession of the car Aug. 15th a full 8 days before I actually picked it up. and still waiting on receipts for work done, they have stated they cant give them to me because they are property of Nissan. WHAT? its my car I am entitled to work records. read more

HORRIBLE, HORRIBLE SERVICE. Tried buying a car from there and multiple people kept blowing me off. To start off the people they have responding to internet inquiries do not listen to a word you say and pretty much wasted my time. Then when I got to the dealership I was greeted nicely and promised the world to try and help my challenging predicament but they failed from here on out. The sales rep promised to email me the following day by 1030, time came and went with no email. So I called got told twice she was busy and would call me back but never did. I then called Sunday and supposedly spoke with the GM who then promised I would 100% get a call either today or Monday. Now 5 days later still no call back from anyone. They claim they help people with challenges but they just never call you back. read more

My husband and I pull up, full intentions of looking at a used car to purchase. We don't even get out the door, and we have a salesperson at our feet. Very pushy, and wouldn't acknowledge me, would only talk to my husband. Little did he know I was the one with the money looking to negotiate over a deal. All he kept wanting was my license so he could run a credit check, but I was paying cash. Once I said that he literally said oh and dropped us and never came pack to me. Terrible service, I bought my first nissan there and was quite pleased. WOULD never go back, and WOULD never recommend me. I felt that just because I was a woman, the men didn't want to talk to me, and the fact that I wasn't financing. My credit score is over 700, but I had cash, no reason to finance. read more

* update * so I just got my jeep back from the met told me it's a lemon it's at the mechanic once a month I just can't believe how they take advantage of people Buyer beware worst dealership ever I bought a 2010 Jeep Wrangler from them was leery about it but after what happened to me I'll never buy anything from them again they promised to fix a debt in the door it went from the front passages door to the back they just fixed the front. There was a rust spot on the back that was told to me they would fix and also they were going to detail it being im buying this truck 27, thousand they had it a week painted over the rust spot and never detailed it after someone called and asked how my service was and I told them everything that was promised they made and appointment 2 weeks later to fix the rust spot finally ! I got it back spot looks great but my car still wasn't detailed ! If you buy a car for 27 thousand dollars it should be detailed seats are stained and dirt still in it I was told the manger personally detailed it if that the case she should be fired ! I will tell everyone how I was treated from the very beginning oh when they had my car last week they told me that all loaner were out which wasn't the case they didn't want to give me one as I found out later because of the work they were doing I live 1/2 away this dealership lied from the beginning worst one I ever dealt with ! Do not buy a car here I will tell all my clients and friend the same * update *** worst dealership Ever I had to go there today 8-27-2018 I went to a local garage last week was said it was my computer module but the warranty company wouldn't let him fix it because I was to far away from where it was purchased so when to the dealership as they tried to tell me nothing was wrong ... I other garage called them and talked to them and finally was going to do something but told me it wasn't covered ... How could someone be told a week before it was ??? When I bought the warranty I told them I wanted a the best one they had they told me this one would cover bumper to bumper it has covered nothing I paid 3500 for this I'm now at the point that I'm calling dept of motor vehicle and calling the bbb so done they have scanned me from the first day read more

Worker bees are great here. Very polite and professional. Truly seem to enjoy their work and are kind and knowledgeable . Manager are low life snakes ! Leased a new vehicle had car insured and papers signed. They then told me that I had to pay an additional 12$ a month as I did not hit tier 1 credit. ( at this point the car was insured & registered) I asked why they never contacted me and why they made me go through the entire process? "THEY DIDNT WANT TO DISTURB ME AT WORK" I told them to keep the car and magically I qualified for the program. Low life sleaze bags trying to milk you for every penny they can. Never will return not even for a tire rotation. read more

scams lies and dishonesty for sale It is difficult for me to leave a review without my personal feelings but I feel like I need to list only the facts on this one. They have two radio ads going. One says they match your down payment up to $4500 and the other says they will give you a minimum of $2500 for your trade. I know if something is too good to be true then it probably isn't true at all. I also wish I would have recorded my previsit phone conversation with the sales person. I called and asked the sales person on the phone about the promotion. I even specified the car I wanted and asked if the promotion would be valid on that vehicle. She assured me that it was fine. So okay I make an appointment to come down. It's about 45 minutes from where I live with traffic. I showed up and was greeted by the wolves. Once I asked for a specific sales person they all scattered. I met with the sales lady who was so sure about the $4500 match on the phone now all of the sudden had to check with the manager. She came back and told me that it was only $1000 on that car. They also wanted to appraise my trade at that point. My question is why would you need to appraise the trade when I'm obviously bringing in a car that is less than the minimum trade. This is a classic scam. They hold the car all the while selling the new one. I did not give up the car to them even though I was asked several times. She kept having to go back and forth with the sales manager to discuss the things I was asking. (if you are a sales person, you should be given the authority to get to your bottom price without having to keep checking with the sales manager what a waste of time) I was going to leave when she wanted to introduce me to the manager which was a big mistake. On the Nissan website, the msrp on the vehicle I wanted is 17,590. The manager first told me he would give me a special price 17,800. I explained the MSRP on the website. He then proceeded to show me a "store made" invoice of the costs one of which included a market assessment fee. Anyone who knows scams knows that this is one. He also continuously told me how much he'd be saving me per month . Another scam. Consumers should only be dealing with the price of the vehicle period. Telling people the monthly payments or how much they will save per month distracts the consumer from focusing on the real price of the vehicle (nice try didn't work on me). Besides I'm a cash paying customer! Why would I even be concerned about monthly payments. The worst part of my whole experience and the reason I will never go back to this dealership is the way sales manager Sal talked down to my salesperson Sonia. He told her right in front of me that she wasn't a good sales person because she couldn't sell me a car. I was completely disgusted by that. He also kept telling me they wanted to get the keys to my car so they could appraise it. HA! No way! Good Try! After my experience, I needed to see how their reviews here were. I turned to YELP, but due to my experience here I also looked at the BBB. I think I've also got a complaint now to the BBB. They've had 34 complaints to the BBB and still have an A+ rating. How is that even possible??? Even if they were all resolved, that is at least 34 people who had such a horrible experience (and spent money) at this dealership they felt the need to actually notify the BBB. If you plan on going here, please watch the video No Brainers: Purchasing a Vehicle by the Cerebellum Corporation or try and find it. Every single scam in that video they literally use here. read more