Last Thursday (1/11/18) I was travelling from Dallas, TX to New Orleans, LA. I was in a great hurry, as I was joining my siblings for a weekend reunion and was committed to picking them up at the NOLA airport. I really did not want to be late. As I was driving south on 49 in my new 2018 Chevrolet Tahoe, I lost all sound in my radio. I tried figuring it out myself, but knew there was a larger problem. I called OnStar for assistance, and when they responded, I could not hear them because there was no sound. My wife used her phone and found Acadiana Chevrolet in Breaux Bridge, LA. We arrived 20 minutes later and were immediately and warmly greeted by Service Advisor Damian LeBlanc. I explained the problem and he surmised it was a fuse issue. He quickly gathered information about my vehicle, did some diagnostic work on his computer, and returned to the vehicle. In less than 10 minutes, he had removed & reinserted the appropriate fuse and resolved the problem. I was back in business and on the road to New Orleans! Mr. LeBlanc epitomizes the focus of Customer Satisfaction, and put my needs first. He was friendly and focused on doing whatever was required to get me on the road quickly and safely. Acadiana Chevrolet has a tremendous employee in Mr. LeBlanc, who takes accountability for meeting customer's needs. Thank you.
William Moore read more