I am a "new customer" at this "dealership". I spoke yesterday with service advisor "Trina" to arrange no-rush F150 servicing, but when I arrived I found a long line of "waiting" vehicles. the dealer allows folks to PARK in the "service lane". Once inside, the service was typical Ford Dealer stuff. Please get detailed directions on how to get there,as it is not as easy as it looks. Perhaps the multi-line Dealer, "Courtesy Group" needs some customer re-orientation classes for their employees. Rick read more

Terrible experience. Do not recommend. Drove 7h from Austin to get here to buy a new Mustang Bullitt. Got there and the car had two scratches on the metal part of the front bumper and an indentation on the plastic from someone probably parking into something. Lance, my salesman, was nice and apologetic about the damage and proposed these options to me since I had driven from far away: 1. Credit me $150 to get a new plastic part to replace the damaged one. Mail me some paint to touch up the scratches myself. 2. Leave the car there for them to fix it and pick it up the following weekend. I chose option 2 since I'd rather not be fixing my brand new car myself for damages caused at the dealership. I then proposed we close the deal that day and I'd come back to get my car the following weekend. Going into the finance room with Kevin made Lance's efforts to improve my so far poor experience go down the drain. You know a car dealership finance guy is trying to lead you the wrong way when he starts the conversation by scribbling down monthly payment numbers on a sheet of paper instead of showing you your bill. I tried to spare Kevin's time trying to sell me extended warranties but that didn't stop him from sneaking a $694 "other" line item in my bill. Turns out I was going to be paying $395 for paint/interior sealants and $299 for VIN etching. Not only did I not ask for either of these two things, but I also tried to confirm my total the day before my drive, to which I was assured there would be "no surprises". Well what a surprise it was to drive 7h to see a scratched car and have a rude finance guy try to shove a $299 VIN etching in your bill! Thank you Google for showing me that I could buy a VIN etching kit for $18 on Amazon. And that's IF I wanted that, which I most certainly don't. I walked out of the deal because Kevin wouldn't budge on his 1600% markup on VIN etching. I'll spare you the details of all the ridiculous things he said while trying to convince me it was a good "investment". I came into the dealership ready to buy the car, financing or cash. Left empty handed and wasted 13h on the road. Props to Lance though for being a nice guy and apologizing for the deal falling through. Luckily for Kevin his job apparently doesn't require being polite to customers or else he'd be out on the street. read more

We had a great experience purchasing our vehicle at courtesy. They had exactly what we wanted and gave us the financial details straight and without gimmick. ALL staff was ridiculously friendly and appeared to truly love their jobs.The only complaint that I have is that it took an exceptionally long time to detail and release a vehicle that barely had 30 miles on it... but i understand they were short handed in that department. We are already planning the next vehicle purchase here in spring!! read more

Horrible experience at the Service Department. I brought my car in at 10:40 this morning because I have a nail in my tire and I have road hazard for my tires through Courtesy Ford where I bought them. I turned in my key and told the worker that I would be waiting. At 12:15 I hadn't been told anything so I went ask the associate I turned my key into about the status and she told me that had been backed up but that they were about to get my car and start. I went and sat back down. At 12:55 they still hadn't taken my car back so I went inquire again and relayed that I had to leave by 1:30 for school pick up. I was told by the associate that the guy was getting a car off the rack now and coming get my car. At 1:25 still no one had taken my car back and when I went to speak to her again she was at lunch. I told the cashier I needed my key, I needed to go, the only other associate there put his call on hold and went get my key for me. I left at 1:30, almost 3 hours after getting there. Communication is terrible. They need some common "Courtesy" in the Service Department and relay accurate times. I knew I would have a wait but this was ridiculous! read more

This is a great dealership. I didn't buy my car here, but I got it serviced. They gave me a Ford Ranger for a loaner when my car was being fixed which already hit it out of the park. Taylor was my service rep and he made a mistake when checking my warranty but put me first before the company and made it right. I really appreciated his help. I recommend using this Ford to get your car serviced or fixed, as they are very communicative and accommodating. read more

I purchased an explorer and the service was impeccable. Jody went above and beyond to make a deal. Two days later my parents bought a car from them. same service, same great price. read more

The worst dealer I have ever dealt with. Tried to pull a bait and and switch on us. We got a price on a vehicle they had advertised on their website. When we were going to buy they then inform us the price is $8000.00 more than quoted. They then tried to sell us another one for the quoted price. Paige Lee was the salesman we dealt with. read more

I traded in my SHO and contacted Courtesy Ford to cancel my extended warranty on 3/15/16. I e-mailed their financial manger several times without a response. The extended warranty was through Easy Care so I called them earlier today 4/5/16 and they gave me the process to cancel to the warranty since I hadn't heard back from Courtesy. After speaking with Easy Care I called Courtesy and left Mr. Green a message. He just called me back and stated something about cutoff dates with Easy Care. He didn't mention why he didn't respond to my prior e-mails. Either way this is unacceptable. read more

The Service Department was wonderful. While traveling from Houston to Orlando; the intercooler connector on our F250 Super duty blew out on I10 and we called Courtesy from the side of the road. Trina talked us through the problem and helped us find a wrecker that could get the truck and the 40' travel trailer we are pulling. The wrecker was there quickly and got the truck on the flat bed and pulled the trailer behind. My husband and I with our dog loaded up in the cab and headed to the dealership. They found a place to put the trailer while working on the truck. We and the dog hung out in their comfortable customer lounge where the dog made a few new friends. Trina called our service warranty company but unfortunately the part that went out was not covered :(. But they still helped us out had the part in stock and got the truck repaired in just over an hour. Someone lead us back to the trailer we loaded up are back on the road. THANK YOU FOR KEEPING OUR TRIP ON TRACK. Oh and thank the girls for reminding us we almost left the dog bowl. You can tell the people here really treat you like family. read more

The easiest deal I have been apart of!!!!!!!!!!!!! Shane B. and Mr. Fuller in finance were AWESOME!!!!!!!!! Last but not least BooLay was by far the best Salesman I have EVER dealt with!!!!!!!!!!!!! read more

Two ratings: One for Sales and One for Service. The Good: Sales I called Courtesy to inquire about a new vehicle and ended up speaking with Lee. I explained that, before I make the decision whether or not I want to upgrade vehicles, I would like to drive the new model to see how I felt about the new engine option. Lee was very understanding and we agreed that I would come in the next day to look at the vehicle. The next day, I went to Courtesy to check out the new vehicle. While I was there, I dropped my truck off at the service department for an oil change. Much more on that later. Lee and I took the vehicle for a test drive and discussed the changes between the previous generation and the current one. I am the type of person who researches things thoroughly before even considering a purchase. Lee was very understanding of this and was never pushy at all about making a sale. He was very patient with me, even when I explained that I did not want to take up too much of his time since I would not be making the purchase immediately. He insisted that I was not wasting his time and spent a considerable amount of time with me reviewing the vehicle. All in all, my experience with Lee was worthy of a five-star rating. "Why only one star, then?" I'm glad you asked.... The Bad: Service As mentioned before, I left my truck with the service department for an oil change. I was advised that it would be roughly an hour and a half. That wasn't an issue, since I was there to look at a new vehicle. While dropping the vehicle off, the service rep advised that they would rotate my tires for me as a courtesy ("as a courtesy" implying free, right?). I explained that my tires had been rotated only 100 miles ago, so I did not want my tires to be rotated. I advised that I only wanted my oil to be changed and the other fluids to be checked. After there was a clear understanding of what services I required and what I wished to decline, I left the vehicle and went off to speak with the sales rep. Or so I thought there was an understanding... After finishing my time with sales, I went to pay the service department and pick up my vehicle. Upon inspecting the receipt, I saw that there was a $16.95 charge for rotating my tires. (Some courtesy) I explained that I had explicitly stated that I did NOT want my tires rotated, as they had been rotated only 100 miles ago. I was told that the charge would be taken off. That's great and all, but I also needed the tires to be rotated back so they would not be back in the position that they had been for the previous 5,000 miles. The service rep explained that there were four other vehicles ahead of me and that it would be at least a half hour....... That spoke volumes. Instead of immediately correcting their mistake, I was simply going to be shuffled to the back of the line after they had already had my vehicle for two hours. I had neither the time nor the patience to wait another 30+ minutes, so I took delivery of my vehicle and left the dealership. Prior to leaving, the service rep attempted to talk about the vehicle I had been looking at, as if that would make me forget the fact that they had just screwed up and then were not willing to make amends immediately. To put the icing on the cake, I noticed after leaving the dealership that the service department had only put the valve stem covers back on the driver's side wheels. They left them off of the passenger side entirely. Courtesy Ford already has a $4,000 mark up on the new Raptor. There are two dealerships within a 4 hour drive that are selling them at MSRP. A major reason for buying a vehicle locally is so you can take your vehicle to the same dealership for service. If this is the level of competency I can expect from Courtesy Ford's service department, I'd rather save the $4,000 and buy a $70,000 vehicle elsewhere. In short, Lee with the sales team was awesome. Very knowledgeable. Very professional and polite. The kind of guy you'd want to have a beer with. The service department? Not so much. read more

Lies and deceit!! Drove 420 miles to find they would not honor their word on my trade appraisal after multiple discussions on its value prior to my departure. They offered $3K less once they had me in the showroom. The truck that I came to buy was also marked up nearly $3k over MSRP which was their advertised price, due to undisclosed add-on's. They were unwilling to deal on this vehicle knowing that I had invested 2 days travel, fuel and hotel expense just to find they are no different then the majority in this business that gives the people in it a less than honorable reputation. I guess it just goes to show they will do anything to get you in the door and not care about what expense or time you have invested if they think they can move a unit. Shame on me for thinking otherwise. read more