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    Courtyard by Marriott Franklin Cool Springs

    4.1 (35 reviews)
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    Burnt out light.
    David F.

    We have stayed in this hotel before few years ago and had a good experience so we stayed again. We're in town for our granddaughter's basketball. Upon arrival the girl working the front desk was nice and pleasant and check in was quick. We stayed in a 2 room suite. Arriving to our room, the room was nice but turn to annoying once we went to bed. There was a motor or some kind of noise that would start up about ever 6 minutes and run for about 6 minutes shut off and start again. It did this all night. VERY ANNOYING and hard to sleep. Our room had couple burnt out light bulbs and cracked tile in the bathroom. Do not stay in room 445 because of that annoying noise. The next evening after a day of basketball we arriving back at our room. We did not receive room service so we went to the front desk to get towels, wash cloths and couple more pillows because the pillows are awful. Bring your own pillows. Lashawn was working the front desk. She has a great smile, personality and is very friendly. She fixed us up with everything we needed. We would stay here again just not in room 445. We ate breakfast here and our breakfast was good and the lady working that area was very nice and friendly as well. Worst room I've ever stayed in. I gave the hotel a 2 star because everyone was nice but this room and that noise is awful!!!!!!

    Ilene F.

    Came here on a business trip, so not only did I stay at the hotel our meeting was at the hotel. Room: room was nice and clean. It was a little dark, but not a big deal. The room had a comfortable place to work and the room was kept nicely. Meeting room: the meeting room was comfortable. A little chilly but the staff was very helpful with our technical problems and was good at keeping the catering filled in. They made sure that lunch (which was ordered via them day 1) had a beautiful vegan wrap and the hotel caterer made a point to also let me know that the snack (açaí bowl) was made with almond milk and the granola had honey. The wrap was delicious. The bistro: the bistro was a Starbucks on steroids. The first morning I had the avocado toast without egg. Not sure what was spicy as the menu didn't mention anything but it burned my mouth. The service in the bistro was super friendly and the almond milk latte I had was delicious. Front desk: the only complaint is the hotel didn't have umbrellas like they did at a Marriott I stayed at in Nashville. Otherwise the front desk was super friendly and the little "drink/snack" area was reasonably priced. All in all it was a great visit and I would stay there again if I was in the area.

    Bar area
    Dan Z.

    The Good: Ordered the wings and the fries/dip trio. Wings were crispy and great taste; fries were some of the best I have had! Great service from server Owen who made my wings to order and frequently checked back to see if I needed anything. Baseball game on the TV; a great dinner stop on a Sunday evening! The Bad: Nothing The Rest: A good mix of customers; local to travelers.

    Lobby
    Jack N.

    Nice example of the style Courtyard. Modern looking, big lobby with plenty of chaos and couches. The Bistro offers breakfast and basic dinner fare, plus your favorite adult beverages. The guest rooms are also modern with flat screen tvs. The staff is most friendly and welcoming.

    View of the hills

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    This hotel has a great location and we walked to breakfast at Tupelo Honey. Franklin is a great place.

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    Ask the Community - Courtyard by Marriott Franklin Cool Springs

    Review Highlights - Courtyard by Marriott Franklin Cool Springs

    This hotel has a great location and we walked to breakfast at Tupelo Honey.

    Mentioned in 2 reviews

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    Hilton Franklin Cool Springs

    Hilton Franklin Cool Springs

    (47 reviews)

    The staff at this hotel are some of the best I have ever encountered in the world. As a Hilton…read moreDiamond member for many years, I've stayed in many hotels. The staff's high level of competence, empathy and kindness was consistent across all departments. I witnessed unruly customers being managed with understanding and caring words. Many people were at the hotel because they had been displaced from their homes by the winter storm, so not everyone was in a good mood (myself included). The staff had their own worries, but yet didn't let that interfere with jobs ... they worked additional shifts, some back to back, and always maintained a great customer service attitude. Thank you Hilton Staff for making a difficult situation very manageable.

    3.5/5 stars just because of stuffy oder in my room, but I'm rounding up…read more I stayed at the Hilton Franklin Cool Springs for 2 nights a couple weeks ago. The staff is very friendly and the hotel is very nice. I stayed in a room on the 8th floor near the Executive Lounge (815 perhaps?). The executive lounge was very nice and offered a good selection of hot and cold breakfast food in the morning. It also had a really nice, large patio with a great view. The room was very spacious, clean, and modern, however the air flow in the room wasn't the best, which I think caused the room to have a stale/mildew oder. I smelled it constantly while in the room, even while I tried to sleep and as soon as I woke up in the morning. I should have asked to be moved to a different room, but I opted not to, thinking that every other room in the hotel might smell that way. I asked 2 colleagues also staying there for a work trip we were all on, if they also had the smell in their rooms and they both said no. I think it was just my room, and also maybe tied to the A/C fan not being at full blast when I tried to adjust it. Still, this was a very nice, updated, and clean hotel and I would stay here again, just not in room 815.

    Homewood Suites by Hilton Nashville Franklin Cool Springs - Guest room

    Homewood Suites by Hilton Nashville Franklin Cool Springs

    (40 reviews)

    $$

    I had high hopes for this hotel. We were just staying overnight with our baby…read more Immediately when we walked into our room it looked dirty and the floor in the kitchen was sticky. The walls in several areas of the room were covered in stains and splatters. When we went to the living room area, the couch was covered in stains and the kitchen silverware was dirty. The fridge was also not properly cleaned either. The bathroom was filthy. The shower covered in mold. The drains in the tub would not stay up while you showered. Only one of the lights in the bathroom worked. The mirror light did not work either. There were spider webs in the bathroom light covers. The cabinetry in the bathroom was severely worn and peeling. We also were hoping to use the dresser in the bedroom to store our clothes, but all the drawers were broken and could not be opened properly. To top it all off, around gam, the morning we were to check out of the hotel, a housekeeping lady came into our room unannounced. She did not knock, she literally unlocked our door from the outside and walked in. She did not even apologize. We truly love Hilton hotels, but this one was just flat out awful. I also have plenty of other pictures to show how bad it really was. It seems as though this hotel used to be good, looking at previous reviews, but has since gone downhill. For $200 a night you'd think it would at least be clean. I highly recommend looking elsewhere to stay. We have stayed at many Hiltons in the past, but will now reconsider and look at other options.

    We LOVE this hotel! I feel like long term stay hotels can sometimes get if-y but not this one! It…read morewas Super Clean and well cared for! Our room was HUGE which was nice with a family of four and allowed plenty of space for us to spread out! Everything felt very updated and well cared for.House keeping did a great job and if we needed anything, the front desk was super helpful! A special shout out to the front desk man Eddie!! He was super great and kind to our family. He went above and beyond to say hello every time we came and went and gave our boys a little extra treat once! Great hospitality and he really helped make our stay extra special. This hotel is also in a Great location. Right off the interstate but far enough off where you don't see it or hear it from the hotel. And it's an easy drive to all businesses in town! The pool was wonderfully heated and clean as well. We highly recommend this hotel and definitely will return on our next trip to Franklin!

    Residence Inn by Marriott Franklin Cool Springs - Fire response at 1am July 19th

    Residence Inn by Marriott Franklin Cool Springs

    (38 reviews)

    $$

    The hotel definitely needs a refresh but the room felt clean enough…read more I appreciated the front desk putting me around the corner far from the elevator to enable a more quiet stay. That being said, the doors slam hard here and voices carry through the door- definitely ask for a corner / far room if staying here. The property is a bit tired but seemed to have a pool and fitness center. They share a bar with the courtyard next door. A basic refresh would do the property wonders. My room did have weird smells- first a dank perfume odor followed by fried food left out too long odors. Location is okay- there are a few restaurants within walking distance but it seemed there are more happening areas a short drive away. Breakfast was pretty good for free hotel food (shout out to the friendly breakfast lady)! All in all, it's not a bad place to crash for a night or two. I'd probably try somewhere else next time that felt newer and nicer but wouldn't be against staying here. One draw back during my stay was that there was a youth hockey team(s) staying here. For some reason their parents thought it was acceptable for the kids to setup nets and play hockey in the hallways in the evening. Bad parenting but can't really fault the hotel for that.

    I travel for work. I had bad experience in June - no running water in shower - and now July 18th -…read moremy room smelled like animal urine and then an hour after I complained about that there was a fire in someone's room a few doors down. The fire alarm didn't work. Correct a real FIRE and no ALARM.... I think that is a safety violation! The place is getting more run down every visit - my Corp office is nearby. Keep looking for a different hotel property y'all!

    Courtyard by Marriott Franklin Cool Springs - hotels - Updated June 2026

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