Stayed here for 3 nights for a Conference. Great location to allow you to walk to restaurants,…read morepharmacies, and some history. We used the hotel Valet to park the car so I cannot comment on parking. The young man working the door answered questions with charm and personality - fantastic! The room was a King room, with a large TV, spacious bathroom, and good water pressure in the shower. The only real negative - I could not get the room cool enough to sleep under the covers. I had to sleep on top because it was too warm. The thermostat setting lied, so I am guessing the hotel has some kind of temperature cap/fix at 73ish? If wasn't atrociously hot, but it wasn't cool enough for sleeping. The conversation rooms upstairs was spacious and clean. The lobby and registration desk were beautiful with amiable staff. The elevators are on the smaller side.

Got in at 12:30am on a Friday night (due to delayed flights) with my teenage son; didn't want to…read morepay for Valet parking so asked about public park options. I was told to go around the corner to the public parking garage and take the elevator down to ground level and walk back... to be honest downtown is super sketchy on a Friday night after midnight. Lots of homeless people on the streets and party mode from ... locals? When the elevator opened, we were horrified to see a mostly undressed, homeless man laying on the ground outside the elevator, and then had to exit through a super dark and deserted alley. Bottom line I do not feel like this was a safe option for a traveling mom and teenage son. I communicated to the front desk and hopefully to Management that they should offer the public parking garage rate of $45 instead of the valet rate of $90 for the safety of their guests after 11 PM. The lobby is gorgeous at this hotel, unfortunately the rooms do not even come close. As a Hilton diamond member we were given a very small room with two double beds that was clearly updated last around the year 2000. It had a great view of the alley that we had just exited through. And as others have mentioned, the room credit for food was laughable... The only two options were to order room service, which I did within the $50 limit I was allotted and yet with all the add-ons my bill came to over $74. Or I could have used it in the coffee shop that had no real breakfast options. Bottom line, with the issues that I experienced this hotel was definitely not worth the nightly rate. Unfortunately, I would not recommend.

Beautifully run hotel. When you enter the lobby you're met by associates waiting to greet you and…read moretake you directly to the counter for check-in. Everyone is very personable, attentive and highly professional. Shout out to Trisha for being my initial contact and she was delightful and very helpful. My room on the 29th floor was one of the nicest I've been in. Nicely decorated. The bathroom could have done with a second hook however. Maybe they can correct that. Bed and pillows were heavenly. Meeting rooms were roomy and clean. If you can get a corner room do it!!! My only real complaint is that I was only here for 2 nights. I would come back here in a minute.

I am back for my annual work conference. The hotel is as comfortable as ever. The lobby bar is…read morenicely renovated with comfortable booths and chair - and I slept so well in their beds. The check in attendants are lovely. Warm greetings, fast check in, questions answered. I appreciate several are available to handle the crowd. Large showers in the room, small fridge and coffee machine. Plenty of closet space. Bathrooms are well stocked with towels and rags, plus shampoo, conditioner and body wash on the shower. Conference room space is perfect for large and small groups. Meals are efficient and there's never a lack of coffee or drinks. The only negative were the elevators. I'm unsure all were working and it led to lines after full day meetings. It was worse this year than others. JW is a more expensive hotel option. Parking is underneath hotel and we paid $56 per night. (Oof!) Many restaurants are a quick walk or Uber.

Pretty average yet decent hotel. Standard rooms and the reception staff was cooperative and…read morepleasant. The rooms were thoroughly cleaned every day.

Great location and clean. The receptionist was welcoming! The lobby was decorated for the Indy 500…read moreweekend. Plenty of restaurants in easy walking distance.

This place is insane. It's so nice. They repurposed a 100-year-old building that was once the…read morelargest Coke bottling company in the country into a gorgeous hotel. I don't know how to describe how cool the design of the hotel is. It's in a great location by some terrific restaurants. The staff is wonderful. The only downside is that it's expensive. Valet parking is $48/night, but there's a paid lot across the street for $18/night and another paid lot behind the hotel for $30/night. For locals thinking about a staycation, this is a great place to stay!

I really enjoyed my stay at Bottleworks Hotel. The location is fantastic - there are plenty of…read morerestaurants, bars, and shops within walking distance, making it easy to explore the area without needing a car. One of the highlights is its unique design. I loved how the hotel embraces the history of the building as a former Coca-Cola bottling facility. The preserved architectural details, industrial touches, and thoughtful design elements give the hotel a distinctive character that sets it apart. The only downside was the road noise. While the hotel itself was beautiful and comfortable, traffic noise from outside made it challenging to get a good night's sleep at times. Overall, Bottleworks is a unique and memorable hotel in a great location. Despite the noise issue, I would recommend!

Weekend stay at the Alexander in downtown Indianapolis. We came into town for a special weekend and…read moreto see the Garth Brooks show on Saturday night. Check-in was a breeze, although a little delayed. We used our voucher to sit in the bar and have an amazing cocktail. The wait wasn't very long before the front desk came to find us and give us our room keys. We had an upper-level room with big windows that overlooked downtown. The room had high ceilings, a walk-in shower, beautiful amenities, and was very clean and very comfortable. We didn't spend a lot of time in the room, but there was nothing in our visit that stood out as something we were missing or that would have made us more comfortable. The bedding, the pillows, everything was great. Easy walk to the Gainbridge Field House. Plenty of restaurants and shopping nearby. Excellent place to stay. Check out was super easy. Just walk out and drop your cards in the box off elevators. We walked out to our car and drove away. My only concern is that the emailed folio with the total for the weekend was about $40 less than what was actually charged to my card. The charge to my card is only a hold, so when that payment settles, it should be the stated amount in the confirmation email.

This hotel is located downtown near Gainbridge Fieldhouse. Although there is construction in the…read morearea. It was easy to locate, nicely situated on a corner with easy valet services. The hotel is lovely with a courteous staff. Tue lobby was clean and inviting. The guest service area is neat and expansive and there is art located all around the floor. There is an onsite restaurant with table and bar service. They have a connecting walkway that leads to other restaurants in the area as well. The room was clean and provided excellent views of the area. I'd stay again.

Diamond in the rough would be an understatement! I am not big on leaving reviews but I had to…read moreshout out hotel Indy for being something different . We were staying downtown this week for the fever game and our hotel didn't have a restaurant or bar so we stopped in for some pre game drinks and apps. Glad we did ! Staff was amazing The bar manager was very personable and super funny! She should definitely do stand up as a side gig!

Amazing hotel!…read more Location: downtown Indy, steps away from Gainbridge Fieldhouse, bars, and dining! Street parking and valet options. Rooftop bar & restaurant inside the hotel. Rooms are spacious with a sitting area, robes, comfy beds and a luxury bathroom. We stayed for galentines and had a blast. Would definitely stay here again!

Great place! Parking is tricky, I highly recommend Valet, but that was also tricky on a busy…read moreweekend, there was quite the line when we arrived. Room was spacious, very accommodating and beds were very comfortable! Bathroom was roomy, lots of stocked up towels and bathroom items were fully stocked. Staff were very friendly and welcoming. Breakfast included was a great touch, a ton of options of foods and beverages.

From the moment we arrived, the physical condition of the property stood out. The main approach was…read morevisibly neglected and carried a strong, persistent odor consistent with urine and general lack of sanitation. Entry required being buzzed through locked double doors on both sides of the vestibule, which, rather than reassuring, reinforced the impression of a space struggling with control and upkeep. The parking situation immediately added confusion and frustration. We were first required to pay for parking associated with the Hilton property, and then instructed to move the car into a separate paid parking structure at an adjacent office building across the alley. What had been advertised as a straightforward $20 fee ultimately became nearly $100 in combined charges, with no clear guidance upfront. Inside, the details continued to accumulate. Hard and soft surfaces alike appeared dirty or worn. Linens were incomplete. Toiletry dispensers were broken, with no body wash or shampoo available. The air itself carried a stale, unsettled smell, as though prior occupancy issues had not been properly resolved. Individually these might be minor inconveniences; together they pointed to a pattern of ongoing neglect. Beyond the building, the surrounding area introduced additional concerns. Despite being advertised as airport-adjacent, the property is a considerable drive from the airport. The immediate vicinity included frequent loitering and panhandling, which may be uncomfortable or concerning for many travelers. Even basic amenities began to feel questionable in this context. Given the visible lack of maintenance throughout the property, we found ourselves uneasy about the cleanliness and safety of the breakfast offerings--especially frustrating given that our stay was prepaid and non-refundable. Only after experiencing all of this does it become clear that the issue is not a single oversight but a systemic failure in maintenance, transparency, and management oversight. Between the unexpected parking costs, the unsanitary conditions, and the misleading location description, the overall experience felt deeply misrepresented. It is worth emphasizing that the employees themselves were consistently professional and hardworking--some appeared to be carrying more than one role at a time. Their effort was evident and appreciated. Unfortunately, their diligence could not overcome the broader deficiencies of the facility.

Beautifully renovated. Just remembered that there is valet parking; no parking lot is located…read moredowntown so that you can walk to a lot of places, from the stadiums to the mall, and multiple restaurants. The only downside would be the lighting within the room.

Great staff. Great service…read more The only reason there was a four, was that the first room that was given to us, was supposed to be a smoke-free room, but immediately smelled like smoke. When we got into the room. The staff was super accommodating and made sure that we removed a few doors down to a room that was smoke-free. Room was a good quality. Double beds. Shower okay, no bathtub. Refrigerator, microwave, coffee maker. The only downside about the coffee maker was that the universal coffee and plastic attachments did not go with the machine. It should have been a closed environment, but it was not. Once you inserted the plastic coffee filter and place the coffee filter pod into the maker, there was a gap, which led to splashing of the hot water onto the coffee filter pod that led to coffee Bean all over the desk. Breakfast every morning. Waffles, either scrambled eggs or pre-cooked omelette, pork sausage, chicken sausage. Golden potatoes, yogurt, fruit, various breads, oatmeal, cereal, coffee, tea, hot chocolate. Pretty good size dining room as well. On the second floor. Second floor was also where the fitness center was. The floors were labeled with having vending machines on floors 4 and 7:00, but I could not find any. There was a snack area on the first floor where you could purchase snacks by scanning with self-checkout. Refrigerated items, frozen items, candy, chips, etc. The only thing the room really needed was a deep clean. Crevices and corners could have used some extra care and love. Outside of that, no complaints. Security key required to get into the hotel, as well as up the elevator.

It's an older, but well kept facility. Service is great and friendly in all of the different…read moredepartments! The rooms are clean, roomy and the bathrooms are quality. The only critique is that the card reader seems to only work on one side of each elevator which is challenging when getting into a full elevator.

You wouldn't know it from the lobby level nor the lower level but this hotel is in dire need of…read morerenovation. We stayed on the 14th floor, there was water damage on the walls in the hallways. A door was being held open by a towel. Our room was very small and dated, especially the bathroom. Our bathroom door barely would even close. Would never had stayed here to begin with but was required to stay here due to industry meetings being held here.

Stayed here last night for a Fever game. One of the best hotel experiences I have ever had, and I…read moretravel a lot. The breakfast was a nice bonus and amazing. Location was perfect. Beds were comfortable and rooms were spacious. Staff was very friendly and helpful, but the experience was so seamless we didn't really need anything. The only negative for me was the bathroom barn door. I know it's a trend but I'm not a fan. But didn't detract from our overall experience. Highly recommend.

Stayed here for a mini staycation with my wife! Great location in downtown Indy! Walking distance…read morefrom Gainbridge Fieldhouse, Lucas Oil, the Circle monument, and lots of other fun things downtown. Our suite was plenty spacious and had a fun urban/industrial vibe with exposed brick. The bed was more on the firm side, but that is my preference anyway! If you don't wanna go anywhere in the morning, they did have a complimentary breakfast, but again it is so perfectly located between tons of great restaurants. My only knock was that the customer service experience at the desk was a bit different between the night staff and the morning stuff. The young woman who is working overnight, seemed very preoccupied and slightly annoyed when I had some pretty basic questions. This was completely contrasted by the young woman who was working in the morning. I saw her going above and beyond whether it was making sure the trash left for breakfast was taken care of or checking us out. Having worked in hospitality, I understand that anybody can have a bad night, but overall our stay was great and we would definitely recommend this place for anyone coming in town from one of the major events or anyone just looking to have a fun staycation.