The first room we got smelled so bad of mildew we had to change. Of course the same room type was not available so we got a different type room. The rooms are old and tired. I called down to the front desk to get towels and nobody answered the phone. I went down only to be confronted with a sign that said ask the bistro assistant to help. The bartender got me towels behind the front desk. They say your safety is their main concern but yet anyone could walk right through the front door with nobody attending to the front desk. Pretty weird. Not staying here again. read more

We had an awful stay at this hotel. Sent the following letter to General Manager Bejan Muruwat Friday February 23. Still waiting for response. Really regret not paying attention on the negative reviews, they turn out to be more truthful than the positive ones. "ISSUES: a) We were checked in by a barman named Leon (sorry if misspell) because for a long period of time (and I mean for about an hour!?) there was NO ONE at the front desk. And though Leon was nice and accommodating it felt very weird to be welcomed by a barman in such a hotel as a Courtyard by Marriott. It's not a Motel 6 like establishment, is it? b) through the whole time of the stay the internet connection did not work, which a few of the front desk people dealt with on our laptop but were unable to correct the situation and not even offering to change the room probably because all of the rooms had this issue. BTW in all the previous (as well as coming next hotel) in our trip our gadgets worked just fine, which shows that it was definitely THIS hotel's issue. c) your housekeeping staff WITHOUT KNOCKING AT THE DOOR entered the room at around 9am when we were dressing after shower! Just to see if the room is vacant?! TOTALLY UNAPPROPIATE! The checking out time as I recall is 12pm. And speaking about housekeeping I have to say that the condition of the linens and bath towels looked very questionable and exhausted. We've found few hairs on the linens, and everything looked like either hasn't been changed from the previous occupant, poorly laundered or just worn out to the end. d) at 2:30 am in the middle of the night suddenly the TV screen brightly lightens, waking both of us up just to show the sign that there is no signal there. We are two senior age people and going back to sleep is not an easy task for us, so the rest of the night was sleepless, which didn't improve our mood or health condition for the next day. At the checkout my wife mentioned to the front desk manager most of the issues we had, and she said that she will refund the whole night to my Marriott Bonvoy account in form of 15000 points. It's been 4 days since, and I received the regular points for the stay, but so far, I didn't receive 2000 point from the courtyard promotional rate code 53M and those 15000 points she promised to refund. Would you clarify for me whether it was a joke, or a strait forward lie on her part? If so, then at least I will know that I didn't overstep your authority as a General Manager (with the hope of you addressing these problems properly) when I place a complain about the whole ordeal to the corporate of Marriott." read more

I want to love this hotel because it's conveniently located to a lot of things BUT it's very dirty. There was hair all over the bed and balls of hair on the floor. The room smelled weird. The AC unit did not keep the room cool at night and it was very hot the past few days. Housekeeping doesn't knock they just enter your room even with do not disturb signs on the door and a minor was in the room sleeping alone while I ran out to the car to get a bag. I also requested a late check out and someone tried to enter the room 4 times while I was trying to sleep before taking a 13 hour road trip. Just find another establishment to stay at. This was probably the worst experience I've ever had staying at a Marriott and I'm a bonvoy platinum elite member. read more

Pros: comfortable, big, affordable, close to the highway, has fridge, microwave, and cribs if asked. Cons: ask for toothbrush and toothpaste at the front desk, pool opens only from 5-10. read more

Courtyard by Marriott Springfield - Nice and big. - Hotels Near Me - Springfield, Virginia

My family of 5 were traveling north from Florida and wanted a hotel to break up our trip. When I called to reserve I also asked about our complimentary upgrade. The said they would put us in a suite. We arrived about 9 pm and was given a suite -consisting of 1 king bed and a connecting room with NOTHING in it! I told them it wouldn't work and asked for another suite which I was told they had nothing. They put us in a room with 2 queens. I then called for a cot. The air worked but sounded like A train pulling through every 10 minutes. Bathroom door stuck and was difficult to open and shut and didn't lock. We then had our door knocked on twice in the morning asking when we would be leaving. This was at 9 and 10. Check out was 12. There's no complimentary coffee too. This was horrible - I would never stay here again. Not what I would expect from a Marriott read more

Came here for a 1 night work trip. Facilities are clean and up to date, rooms are very clean and nicely laid out, and the staff were lovely. I'd definitely come back here if I were in the neighborhood. They've got a Starbucks in the hotel, and while it's not staffed around the clock, when I asked the hotel staff the hours, they said that they could make me a cup if I needed it! I would definitely recommend this location to anybody in the area. read more

Eeeeeek definitely we'll work hotel ;( after checking into 4 rooms we could finally unpack and sleep! Room 1 dog hair w everywhere.. room 2 no working air or heat! Hallways are like a oven! Room 3 huge large barking dogs close by ;( finally room 4 after moving all over the hotel ;( read more

Found ourselves in need of a hotel near Washington DC this place fit the bill. Only about 10 miles or so outside of Washington DC, price was right and Family budget friendly, indoor pool to help keep the kids with us busy. Very friendly staff really accommodating on any of our special needs that we had. Rooms very spacious place was clean and well maintained. Location was convenient to RT395 and to the Springfield Mall. We only had the pleasure of staying one night what if we ever find ourselves back in the DC area we will be sure to stay here again. read more

I had read some negative reviews about this hotel and I was nervous about staying here. But, I got a fantastic AAA rate that I couldn't pass up! What I found was a great hotel -- I guess I got lucky because I have nothing at all negative to say. The hotel is huge. Very clean and modern lobby (the newer style of Courtyard). There's a restaurant inside where you can order breakfast. It's not cheap, but it's very good. I got an AAA rate of $94 that included the breakfast (it would have been $84 without breakfast). The breakfast was delicious! A real breakfast of eggs, toast, and potatos. Very good service in the restaurant - you order at a counter, and they bring it to you. Now, the room. It was super clean and big. Nice comfy bed and a little couch by the window. The bathroom was clean and nice. It also had a frig. There is a washer and dryer (coin-operated) on the first floor. When I checked in, the girl checking me in was very nice and helpful. Very friendly and was accommodating when I asked for a certain room. The location of this hotel is about 9 miles from downtown DC. It's a quick drive on the interstate, which is practically right outside the hotel door. There was plenty of free parking at the hotel. What I liked about the Courtyard was the location. I was close enough to DC without having to pay downtown prices and the parking issues. It was a great stay; I will definitely stay here again. Oh, and there is a big mall right across the street (might even be in walking distance). I didn't go in the mall, but I did see that it was huge. read more

This is your typical courtyard Marriott Hotel. Pretty standard property. Friendly staff breakfast included at a reasonable rate indoor pool and exercise room spacious rooms clean. Situated away from a lot of the restaurants but if you have a car there are a number of restaurants and stores over in Franconia. The mall is nearby but it's under construction. The air and heat is regulated on the floor but it is temperature based. Even though I set it for 70° it ran all night long. I will stay here again. read more

Amazing hotel! Everything was awesome, from the hotel staff, the comfort of our room, to our breakfast the next morning. The room was very clean and the bed is very comfortable. I would recommend this hotel to anyone. read more

Disappointing for a Marriot. This was a great location for what we were in town for, the room was quiet and dark and the view was quite nice of the courtyard, which had a fire pit, there was a pool and hot tub and some desperation bar food though no room service, the room seemed clean upon walking in, the lobby was nice looking and the staff were all pretty nice. The negative: the sink area was dimly lit, no makeup mirror and one sink made getting ready with a family quite difficult. We stayed for three nights and they did not clean our room not once and we were never asked if we wanted it cleaned or not so they can't get away with saying that we waived cleaning or something. We finally left out trash outside of the room and they still never came and got it, even after I told them it was there. Because they never cleaned the room, we ran out of toilet paper, did not have enough towels, blankets, etc, had to keep going to get supplies. My husband and some others were sitting by the fire pit one night and they came and turned it off while they were still sitting around it talking. The bed was just okay, could have been worse but could have been better. But the thing that really really bothered me. The toilet clogged and when my husband called the front desk, they told him he had to come get the plunger himself. This was unacceptable to me to have a guest walking through a Marriot with a plunger!!! Absolutely ridiculous. For that alone, I had to give our stay two stars. read more

I've been here several times for business and every time it's a pleasant stay. Alex, the bartender, is absolutely fantastic and makes a quiet night having dinner and drinks at the bar so much more fun and entertaining than you would expect it to be. Thoroughly enjoy it here and I will absolutely be back. read more

Customer service here was amazing! Stayed here for a week for a work conference and the staff made us feel at home. The room was pretty decent too. They have this bon fire pit outside and the hotel staff was very accommodating by turning it on, even when it was drizzling. Highly recommend you stay here if you're in the area. read more

I expected more coming to D.C. The room and hotel are pretty much "no frills". Just the bare minimum in the rooms, and in the rest of the hotel. There aren't any advertisements or maps of anything around the area, nor is the hospitality very high. No one wants to help in any way, and it doesn't make me want to stay here any longer. I definitely won't be coming back to this hotel. Thanks for not making me feel welcomed or comfortable! read more

Stayed two nights during week. Well maintained property with a covered area for loading/unloading. Nice lobby area with bar and restaurant. Check in was easy and quick. Hotel looks recently renovated. Didn't eat here or use any amenities. A lot of business people during our stay. Very little noise. Never saw a child. Nice size rooms, comfortable bed with numerous lamps. Free WiFi. Plenty of hot water and the water pressure is unbelievably good. However, no room safe, small tv and it's on a dresser next to bed - you need to lay on your side to view it. No folding luggage table. Bathroom vanity is small. Bar soap and shampoo were a cheap brand. Bring your own. Overall a decent place for the cost. Convenient for our needs. I prefer Marriott and would probably stay again but would look around for other hotels. read more

Not what I was expecting. The "Hot" water was warm at best, you won't be able to take a decent shower here. We stayed here because it listed an indoor pool, but found out on arrival that it's closed 19hrs a day and only open from 5pm to 10pm. The kids always play in the pool a lot when we stay in hotels, so this one is a huge disappointment. I wouldn't stay here again, it's really low on the list for Marriotts that I've stayed in. read more

I had a friend staying in town who stayed here at my recommendation. I was so wrong...this hotel is filthy! The restrooms off the lobby were disgusting! Upstairs, there was dust covering the room. The lounge just off the lobby was completely covered in dirty glasses and empty bottles. I thought my friend would be staying in a clean hotel but I was extremely disappointed in the lack of cleanliness. Although my friend made the best of the situation, I thought it was truly unacceptable. read more

So I decided to stay here to try to earn more bonvoy points. This hotel is not good. The rooms are old and have a clear hint of smoke even though they have tried desperately to get that out. They charge for parking in an area that shouldn't. They put a lot of money into the lobby which I could care less about. I would rather have a nice room and a not so good lobby. Fortunately, I'm only here for one night. So to continue with the review, in most Marriott chains they give you free water at least, especially if you are an elite member. This place does not. It has a 2001 TV with no decent selection of channels. The bathroom is plain and the heating and cooling system is old. read more

Let me start with the Good - Very friendly attentive staff! I witnessed daily early morning staff meetings with the manager. Unfortunately, that is where it Ends. Arrived Sunday - first room had terrible smell of smoke so asked to change rooms. We then noticed air conditioning in halls was not working. Woke up to get dressed and drawer would not open. Friendly staff worker came and couldn't fix until we shifted a few drawers. This hotel was recently purchased and has new management. Rooms desperately need updating. Been here 3 nights and they are still working on air conditioning! Not acceptable when it is 99 degrees outside with a 106 heat index! Can't use the gym - no air. Indoor pool only open 5-10 pm. If you have a reservation in the next few days you might want to call first to see if air is working. read more

I'm sitting in this hotel right now. It's terrible our room smells bad and the door doesn't latch. Tried to take a shower and the water doesn't get hot. I hope to God I never have to come here again! read more

They charge pretty darned high DC area per diem rates and provide the most basic bland matchstick and aluminum foil constructed cheap motel room. I enjoyed that there was a roof, walls, and a bed. Beyond that not much to recommend the joint. read more

After a long drive we didn't feel like going out to a restaurant, so we stopped at the Bistro. The Mediterranean grain salad was very good. Husband had flatbread. Demi made the stress of a long drive melt away. She's a gem. My left overs complete with napkin and utensils will be appreciated. Hope all the staff is as nice and competent as Demi. read more

I stayed here a few months ago, i came up to the DC area to get away for a few days and to attend Photoshop World. Everything was fine until i left. Its about a 4.5 hour drive back to Raleigh, NC, and when i got home i unpacked immediately and realized i left 5 shirts hanging in the closet. So i called, asked them to check for me and hold them, i would pay for them to ship them back to me. This is when the crap hit the fan. They couldn't find my shirts, and after several phone calls to corporate (which is a waste of time) a few phone calls here, they discovered the housekeepers had stuck them on the bottom of a car hidden away in a plastic bag. One of the shirts, the one i bright 9000 miles back to the united states with me from Vietnam, was never recovered. So the GM shipped them to me, and told me he would take care of me if i ever came back, and i did come back, today. I did get a better room. Things are fine, and i would probably stay here again. I am appreciative of the fact that they were able to at least find four of the five shirts, and i was assured the problem had been dealt with appropriately. The place is clean, the staff is nice, i really cant say anything bad about it other than the one mishap. read more

Clean hotel, attentive staff. Was everything that I was looking for in a hotel and everything I expect from a courtyard. We were in town as a large group of family for a graduation and spent a lot of time congregating in the lobby. One of the nights, the bartender even stayed open late for us. read more

The bartender Alex is an Allstar! We stayed at the rat trap best western across the street that had no restaurants or bar. Alex treated us great when we came here for food and drinks! read more

This is one of the best pet friendly hotels we have stayed in. Beautiful convenient courtyard for dogs, and people, that is right outside the door (not across parking lots). Very clean. Comfortable beds. Powerful shower. Complimentary breakfast with certain packages. Friendly and super helpful. Only slight negative is that there is no microwave in room. Food in Bistro was outstanding! read more

Rooms were very comfortable and the front desk service was very nice. Breakfast was one of the better continental that I have seen. They had fresh fruits out and the line moved very fast. I am glad that I stayed here for the weekend, it was enjoyable! read more

I would stay there again. The rooms are standard and not too fancy, but it's clean and the staff is nice. I paid a little more to have breakfast included- which was nice because it was food from the hot and cold menus available. Only stayed 1 night, but I thought it was a good deal and good stay. read more

Despite my platinum status, I don't stay in Courtyards very often. This experience will definitely not increase that frequency. Room size is good, but the counter around the sink is way too small. Can't fit a travel case or even many accessories. My wifes hair brush took up most of the right side. The shower has 1 small shelf, just big enough for the soap. Where to place hair products ... nowhere convenient. Breakfast was very disappointing! Not the food, but the prices and process. Ordering at the fast food like counter took way too long. There were 2 people serving, but somehow the 1 person in front of us took almost 10 minutes. After ordering, we took the placard (for the server to find us) and sat at one of the tables. We were alone. Despite this, we sat for more than 20 min. waiting for the food. Remember ... there was no one else there ... and we didn't order anything fancy. read more

Great staff, good food selection for breakfast and dinner. plenty of free parking.This staff asks every morning if every thing is okay and they mean it. I have spent too many nights here because of my job, but it is like coming home to see my extended family. Good job. Thanks to Diane, Misha, Dave, Daybin, Brandon, Rebecca, and all the cooks in the kitchen for all those great meals. And special thanks to Chris for making it look so easy running the business. Marriott is lucky to have all of them! read more

Used this hotel for many years. But by now it needs a desperate renovation! And some more cleaning would help as well. Staff: Friendly and assisting. Location: Just right! Nice restaurants close by, the new springfield mall is great and has some nice restaurants/bars as well. Close to DC and to the metro. I hope this hotel will be renovated and cleaned. read more

Was staying in the Marriott for business and was blown away by the staff!!! Everyone was great but one really stood out, Alex the bartender. He took the extra steps and provided the best customer service I've experienced in a long time!! Thanks again alex!!!! read more

Spent a week and was happy with everything throughout our stay. Clean friendly and a great location for our day trips into DC. Perfectly located close to highways food shopping etc. Kids love the pool (indoor only) great for October weather. Fitness room a little sparse but had suffice dumbbells and cardio machines (treadmills & elliptical machines. read more

Great location. There are tons of restaurants in the immediate area including a really great mall and movie theatre. The staff is always very friendly and professional. The rooms are comfortable and clean. I've stayed here a few times and will definitely stay when I'm back in the area. read more

Literally my first yelp review for the express purpose of expressing my gratitude to the staff of this hotel, specifically Diane. I spent 4 nights here from 12/2-12/6 on business and realized while at the gate for my flight home that I left my iPad in my room. I called and Diane had someone immediately check and retrieve it for me and she set up a FedEx delivery and by the time I landed in LA she had called and followed up with all necessary confirmations. I got home from work this afternoon on a Monday (checked out on Saturday) and the package was waiting for me. Thank you again Outside of that, the whole staff in general was very helpful and engaging and friendly. Complimentary breakfasts were better than expected and the room was great and spacious the price that was paid. It's only a fifteen minute drive into DC and the mall and shopping areas around it are being upgraded and built up making this a pretty solid choice in the area without staying directly in DC. Also, the blue line metro is only 1.5 miles away which will get you anywhere you could want to go without having to drive into the city. Definitely recommend checking this out read more

Diane was the absolute worst! Worst customer service! Also my bathroom toilet decided to over flood at 6am. Terrible and rude staff! Definitely don't recommend! read more

Nice facility and conveniently located. This Courtyard has a lot to offer with quality service and an excellent kitchen.

This place is not safe. The wheel was stolen from my Yukon XL Denali right in the parking lot. They do not have security cameras in the parking lot. I found this disturbing in an area around DC. I notified the staff and they did not bother to help me put on the spare tire. They were nice enough to call the police, but all I could do was file a report. They don't have time to chase down a wheel. If you have a nice car/truck, don't stay here. If you have nice things, take them out of your vehicle. I will not stay here again. read more

Stayed here as I am a Marriott fan and try to give them my business when possible. The property is your standard Courtyard fair...nothing fancy, reasonably clean, Starbucks kiosk in the lobby along with a small diner. I've been in worse, and I've been in better Courtyards. But when searching for the Sunday morning paper, I was told by the Manager on Duty that they don't get any papers. Not sure if that was just on Sundays or if that means seven days a week. Regardless, having to get in the car to go to the local 7-11 for the Sunday Washington Post just dropped my opinion of this property significantly. What could possibly be the reason for this???? read more