Warning: Avoid Roach Motel Marriott TownePlace Suites, Springfield, VA 6245 Brandon Ave, Springfield, VA 22150 I would give no stars to this roach motel if I could. It is an absolute dump! About a month ago, my family and I checked into what we thought would be a decent mid-range Marriott property while waiting to close on our new home. Instead, we walked into the worst hotel experience of our lives -- a true roach motel. From the start, the first room smelled like something had died in it -- hot, sticky, and clearly unoccupied for a long time. The second room wasn't much better: dingy carpets, old stained furniture, a grimy outdated kitchenette with stained pots, and a pool so filthy that our kids got sick after swimming in it. Housekeeping was supposed to come every other day but often skipped us entirely. When they did come, some staff behaved suspiciously around our valuables. On our last day, a cleaner vacuumed one square foot of the floor, left for "lunch," then returned with a translator to yell at me from the doorway. When I called the front desk, the so-called general manager sided with the cleaner, accused us of "complaining too much," and demanded that my family -- including two elderly relatives and two children -- vacate the property immediately, even threatening to call the police. I contacted Marriott corporate expecting professionalism, but they took the GM's word at face value, offered only a refund for one day, and closed the case. No apology. No accountability. We took a video showing all the evidence to prove that our story is true. We took a video of the uncleaned room and the vacuum that wa left in our room. But none of that was taken into consideration by Marriott Corporate! Bottom line: This location is dirty, unprofessional, and downright hostile to paying guests. Marriott's corporate response showed they don't care about customer safety or satisfaction. We will never stay at a Marriott again. If you value cleanliness, respect, and basic decency -- stay far away from Marriott TownePlace Suites in Springfield, VA. read more

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Friendly and professional staff. The room was clean and the breakfast was nice. Good parking.

REFUND REQUESTED This location falls well below Marriott standards. The rooms were overpriced -- $20 above what was advertised on their website. During check in, I overheard additional guests raise the same complaint and leave. The entire building has an awful mothball odor. Pool closed early at 9 pm. Rooms and common areas were neat but unclean. All doors, handles, and windows were filthy and completely unsanitary. The AC was extremely loud making it a terrible night's sleep. Breakfast was not served as advertised. We arrived at 9 a.m. no plates, no eggs, missing condiments, no fruit. I asked if there were at least plates that could be brought out and was told there were no more and to use a bowl. The staff attendants talked loudly (over the volume of tv) and rudely stepped in front of hotel guests to make their own plates and sit down and eat. read more

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The staff are very kind. The hotel is not very nice. TV did not work. Loud AC. Decently comfortable bed. The breakfast ends very early.

Terribly dirty and rundown. I couldn't check-out fast enough. I would not ever stay here again. I feel that I should receive a full refund because there is fraud going on with this hotel. The photos and favorable reviews online must be fake because there's no way that anyone who takes regular showers or knows how to keep their house minimally clean would give anything more than 1 star. The parking lot is dark and feels very unsafe. They have the nerve to say they charge $12 for parking (for what?!) and then give you a "courtesy" of giving you free parking. Thanks for nothing, I guess. The only good things were the water pressure in the shower and the breakfast. Everything about the hotel room was dirty, rundown and not properly maintained or fixed. I couldn't even get a hair dryer because they don't have them in every room. Apparently they don't have cleaning standards in every room either. I would never stay here again. Marriott - do you even care? Consider pulling your name from this slum immediately if you have any standards - because they sure don't. read more

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MOST DISGUSTING HOTEL EVER! Came here to visit my boyfriend who was working out of town one week and when I got in the room it had a nasty musty damp smell and feel to the room. I walked over to the window and noticed the drapes had MOLD all over them! I asked for someone to come change them and 3 days later did so. However, when I came back to see him about a week and a half later I re-inspected his room only to find mold all over the vents for the AC unit, on the desk chair and on the handle of the refrigerator and gaskets! Now you would think if a guest calls you informing you of mold on the curtains they would sanitize or inspect the entire room and sanitize/disinfect everything, or move you to another one after replacing the old curtains. Note: two of my boyfriends co-workers had gotten sick, one w pneumonia and another who a bacterial infection. They also informed me that they had mold in their rooms too. This place is a serious health hazard that the health department should look into. End of story. Cleaning people never sanitize the kitchen, or wipe it down really, just did the bathroom. And didn't dust either, there was about a 1/4" of dust around the TV. The only good things I can say about this place is that the staff were fairly friendly and the fact you can bring your pets. Otherwise I recommend staying far away before there is a lawsuit due to mold and unsanitary conditions. This was back in 2013 not sure about now read more

My recent stay at (TOWNEPLACE SUITE) was an absolute nightmare due to the shocking lack of room service for a staggering five days. I am appalled by the level of negligence and disregard for basic guest needs that I encountered during my time at this establishment. From the moment I checked in, it was clear that something was amiss. After three day, I realized that my room had not been attended to--no fresh towels, no made bed, and no replenished amenities. Assuming it was an oversight, I brought this to the attention of the hotel staff, hoping for a swift resolution. However, day after day went by, and my room remained untouched and unserviced. On my second week staying again my room has been refreshment or clean for 5 days and I brought this attention of the hotel staff and I was told by stuff that the hotel doesn't provide any room service for 5 day. I was very shocked and disappointed to hear that from the front desk stuff. The lack of room service resulted in an unacceptable living environment. The trash began to pile up, the bathroom turned into an unsanitary mess, and the overall cleanliness of the room deteriorated rapidly. It was not only uncomfortable but also unhygienic to endure these conditions for five consecutive days. When I voiced my concerns to the front desk, the response was disheartening. The staff offered vague apologies and excuses, but failed to provide any real solutions or actions to rectify the situation. It was evident that my concerns were not taken seriously, and my comfort was not a priority to them. As a paying guest, I expected a certain level of service and comfort during my stay at (TOWNEPLACE). Unfortunately, the complete absence of room service shattered any hopes I had for a pleasant experience. I have stayed in various hotels before, and never have I encountered such a blatant disregard for guest well-being. I am deeply disappointed by my experience at (TOWNEPLACE). The lack of room service for five days is inexcusable and reflects a severe lack of professionalism and commitment to guest satisfaction. I strongly advise against considering this hotel for accommodation, as their negligence can turn what should be a relaxing stay into a distressing ordeal. To add insult to injury, I was shocked when I received my bill thru my bank. The charges were significantly higher than what I had originally agreed to when making the reservation. It felt like a blatant attempt to overcharge and take advantage of guests who were already subjected to subpar conditions. When I brought this to the attention of the front desk, the staff's response was evasive and unhelpful. They seemed more interested in deflecting blame than addressing the issue at hand. I spoke with the supervisor (Maria) who was unhelpful. My overall experience at (TOWNEPLACE) was marked by a frustrating encounter with unhelpful staff and unresolved extra charges. The lack of assistance and guidance provided during this situation left me deeply disappointed and questioning the professionalism of the hotel's customer service. Upon noticing an extra charge on my bill, I approached the front desk for clarification and resolution. The staff member (Maria) I spoke to was anything but helpful. She seemed disinterested and dismissive, stating that there was nothing she could do from her end to address the issue. Instead, she suggested that I send an email to the manager for further assistance. The minute I turn around she was saying something about me which wasn't good thing. I could say more about her but I will leave the rest here. This response was both surprising and disheartening. As a guest who was already facing an additional charge without proper explanation, I expected the staff to be more accommodating and proactive in addressing the matter. Being directed to email the manager felt like a way to pass the responsibility onto someone else, rather than taking immediate action to resolve the problem. Moreover, the lack of transparency regarding the extra charge and the staff's inability or unwillingness to assist added to my frustration. A reputable establishment should be capable of handling such issues on the spot and offering clear explanations for any additional charges incurred by guests. I followed the staff's advice and sent an email to the manager, as instructed. However, the delay in response further prolonged the resolution process and added to my dissatisfaction. A prompt and efficient response should be a priority, especially when a guest is facing a potential financial discrepancy. While my initial expectations for (TOWNEPLACE) were hopeful, this encounter with unhelpful staff and unresolved charges has left a sour taste in my mouth. A lack of transparency, unresponsiveness, and inadequate assistance when faced with guest concerns reflect poorly on the hotel's commitment to guest satisfaction. In summary, my experience at (TOWNEPLACE) was marred by disappointing customer service, which failed read more

Straight to the point review Pro's 1. Free breakfast (eggs, breakfast meat, cereal, fruit, bread/muffins/bagels, etc, waffle station) 2. Friendly staff 3. Free WiFi 4. Wide variety of tv channels 5. Kitchenette w/stove Cons 1. Hotel lobby and rooms smells 2. My a/c unit produces a smell if you can get it to work 3. My fresh towels had curly hairs stuck in them and stains 4. Mold in the bathroom 5. Decor 6. Linen was not changed on my bed 7. Parking is scarce read more

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Ok stay at this property for the nice holiday getaway. I'm going to make this short, sweet and to the point. Pro's - mobile check-in - the market had a great variety of snacks and food - great location - spacious sleeping room - comfy bed - kitchen with stove - free wifi - self parking - great tv selection - free breakfast Con's - I assisted the staff in more ways than I should as if I worked there (claimed she just arrived to work) - sleeping room smelled . . . had to open the window and spray air freshener to make it smell better - paint chippings all throughout the especially on the halfway broken closet door - A/C unit made a squeaking nose the entire time I'm a huge Marriott fan and I have been to much nicer TownePlace Suites especially in my area. This was quite shocking and some major upgrades need to be done immediately. I would surely consider again and hopefully some changes would be nice upon my next visit! read more

If I can add a zero stars I would choose zero for this hotel! I booked a stay at the Towneplace Suites By Marriott located at 6245 Brandon Avenue, Springfield, VA USA 22150.  Upon arriving, I took out my driver's licence and asked that all charges go to my card online, which I already paid ahead of my arrival.  The front desk clerk insisted on me swiping my card, which at the time I could not find it, I later did.  But by this time I had to swipe another card and she told me she charged that card for my stay.  I was irritated, and told her if I paid ahead of time why was I swiping my card and paying again.   She booked me in a first floor room, which I asked that I get another room not on the first floor.  I do not like staying on the first floor as a woman traveling alone. She insisted there was no other room, upon entering the room, I went to set up my laptop on the desk in the bedroom and it was dirty, I took out my wipes and found it was something caked on the desk but as I applied pressure it was being removed.  I went back to the desk and told her I want another room, something that was cleaned.  I was moved from 136 to 236.  In 236, after I settled down and as I entered the bathroom, I noticed the toilet seat was up and I could see where it was dirty, I called the front desk several times before I got a response, actually, only when I called from my cell phone did I get a response.  I spoke with Vickie and told her the toilet was dirty, she proceeded to tell me she has the best head of housekeeping and the rooms are checked, I told her 236 was missed, she then proceeded to have a conversation with someone else and put me on hold, she did not return, I hung up and packed up and left the hotel. I also wanted to add, I used the app to ask if I could check in early around 12 noon, I did not get a response until after that even to let me know I can check in after 5pm.  I later used the app to request additional blankets at 8pm, I never got the blankets or a response. As I left the hotel, Vickie apologized only when I gave her the room keys and told her I had pictures of the dirty bathroom, with the previous guest soap still sitting in the shower. read more

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Place is clean and quite , but eventhough breakfast is included, all the hot food is extra extra extra.... salty. All you can test is salt.

Friendly staff and the kitchen (which I did not use) was clean but that's the best I can say. Dogs were barking all the time (one room had 3 dogs!), furniture was old & beat up, bedding was upside down & there were tags in my face, floor didn't feel clean. I stayed here for price and convenience but will spend a few dollars more next time & stay elsewhere. read more

TownePlace Suites by Marriott Springfield - Hotels Near Me - Springfield, Virginia

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Stayed here for a business trip. Nice central location nearby the interstate, just a few off-ramps from my trip location. Good amount of restaurants and stores nearby. Out of 5 night stay, we ate within walking distance 3 times. Nice sized room, ac, flatscreen, free wifi, complete kitchen with burners, oven, microwave, and full sized refrigerator. Complimentary continental breakfast (nothing hot except waffles) and shuttle to the Metro station. I needed the Marriott nights, so this worked out. Good stay and one to keep in mind whenever work takes me back to the Springfield VA area! Will repeat and recommend! read more

TownePlace Suites by Marriott Springfield - Rm w/king bed - Hotels Near Me - Springfield, Virginia

Room is a nice size, furnishings are comfortable, kitchen is clean and we'll provisioned. The staff is friendly. Very dog friendly!!!! The coffee and breakfast leave much to be desired. Rats, rats and even more freaking rats!!!! I have never seen this many rats in my life. Not in the building, the facilities are nice. However, the parking lot is riddled with them and they lurk in the shrubbery around the building. read more

This place is geared toward the extended stay crowd. It's fairly generic and I'm not complaining for anything other than a single thing... and it's the simplest thing. It reflects, unfortunately on the cleaning staff and probably not on the hotel as a whole... but hard dried boogers and deeply imbedded mold in the shower curtain, that's a basic lack of attention to detail. 2 stars is gracious. read more

TownePlace Suites by Marriott Springfield - Hotels Near Me - Springfield, Virginia

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While not perfect this hotel is a good place to stay. The staff are personable and kind. The breakfast is good for anyone who isn't super picky and there are plenty of choices. The rooms are a good value for the price in this very expensive area. The property is next to a Dunkin Donuts and you can easily walk to supermarkets and a variety of stores. Access to 395 is also easy. This is what I think of as a "working hotel" as many workers stay here for months or in some cases years because of their jobs. The guests are friendly and personable and add some character to the entire hotel experience. If you want a fancy private family vacation go somewhere else. If you want to stay in a decent place with a great staff and have reasonable expectations I highly encourage you to try this place. read more

This location I give it a four star. Not a five because they good were they could do more. HOTEL ROOM *****Bed was really nice and firm and something I my buy my self. Also every room has a hid away couch. Also very good as well the furnisher ****Kitchen is very nice but I can see if you have a long stay. But only for $96.00 a night you will go for it. -Stove: oven and four electric to cook on. -Nice size sink, Refrigerator, Microwave, toaster. ***Morning Breakfast. This is very good they switch up from pancake to waffles you can make fresh. Hard bowl eggs and there pre-made for the hotels changes. Coffees good as well they have the special creamers. ***Free WiFi and location with a special password to log in. Computer is located by the lobby and sitting place. There more by the breakfast room. ***Washer and dryer are one of the best thing to have at a hotel so you don't need to pack to much clothing. Washing detergent at the front desk. ***They have a small store they sell food, drink, wine and beer. Also all your traveling stuff make you outing very good. Sometime they give them to the customer for free. ****Shuttle bus to and from Metro is out standing. They even take you local areas if they have time or the staff. **** Pool very very small pool but not to many people every use the pool. Even they have something for people that can't walk help in getting in the water. Hotel is next to eatery restaurants, and 7 11 stores. And a Shopping center there remodeling and a shopping mall. If I needed a place to stay I go to this hotel. read more

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I would give this ZERO stars but then I could not post. What a complete toilet! Our room #401 had carpet missing, rusted & filthy A/C vent, holes in the arm of the couch, mold in the bathtub, door on closet off the track and unable to open, 2 spoons, a knife and 1 steak knife for utensils, and when we went for b'fast were told they couldn't find the key to the kitchen to make the food, so there was none. The ice maker (there is only one of them) had been broken for some time & the lobby coffee was NOT available unless you liked drinking grounds. We only stayed there because it was close to the funeral home. If this is the type of facility Marriott wants to associate their name with they will soon be out of business. read more

Unsat all the way around. HVAC dated and high humidity in rooms, thus the mold issues others mention. On top of that customer service in short supply. Basics: Hot coffee was cold (I mean literally) asked front desk for new pot. Said come back in 10 mins. Came back down, still no coffee. Desk manager left for shift change and blew me off. Then I asked if they might have a dehumidifier to put in the room. "Don't know, but will check our inventory" was the reply. Again, got blown off so I did not ask again. Went to the "gym" in the am, no towels, no wipe down cloths to sanitize. Mattresses are springy, towels thin and sad. So I'm willing to let this all rest after a $300 per night stay. Then I go outside :) So I parked in the very back of the parking lot and I have a sign on my vehicle telling me to "please move immediately! You are taking multiple spots." This is after they gave me a parking permit that was literally sitting on my dash. Ok...so I'm in the middle of a move and have a 6x12 uhaul trailer. I park at the very back of the parking lot, there is no other place to park and no signs outside or at the front desk letting people know where we would actually go if we have a trailer with us. Listen...I'm good if you let me know these things, but before you leave a large green sign on my windshield as a nice little morning gift, at least have the intestinal fortitude to call my room and give me some direction on where you want me to move and find my way back to your hotel. So that was really the ultimate reason I left this review. This was a $30 value for $300. Again...unsat all the way around. read more

TownePlace Suites by Marriott Springfield - Hotels Near Me - Springfield, Virginia

I stayed in this hotel for several months and my experience is pretty much summed up in the email below I sent to management and their reply to me dismissing the fact that one of their staff knocked on my door in the evening and threatening me as simply an "impolite behavior". The general manager of the hotel also called me at work after receiving my email explaining that many of the staff were new and she insisted on continuing the phone conversation although I told her repeatedly that I was busy and it was not a good time to talk. I told her to email me but she said that there are "some things that could not be explained in email"!! Hi,  I have been staying in suite ---- since 2/27/2021 and the service at this long-stay hotel has been poor. I was told on check-in that cleaning of the suites happens on a weekly basis due to COVID-19 restrictions; however, my room was not cleaned on several occasions. The first time this happened, I emailed the general manager but I did not get any response. The room was cleaned for 2-3 weeks after that then, again, they went back to not cleaning the suite. The second time I emailed her, she replied reassuring me that this will not happen again but as I am writing this email, my suite has not been cleaned for two consecutive weeks ( since 5/21/2021). I was busy with work and I was not able to address this issue till today. Another issue: I have extended my stay several times and each time, I went down to the front desk to renew my reservation and updated my credit card info and my suite keys without any issues. The last time I did that was on 5/22 when I extended my stay till 6/18. I was surprised to hear a knock on my door yesterday (6/2/21) in the evening around 6-7 pm and to find out a man who is one of the maintenance staff at my door demanding in a rude tone that I go to the front desk immediately to resolve a payment issue. I told him that there should not be any payment issue because the hotel has my credit card info and it was charged successfully. He said that he had orders from the manager that I should go with him right at that moment to the front desk otherwise he was going to lock my door!!! I told him that I was in the middle of something and I could not no go down at that moment but I was going to call the manager. When I called the manager, she said that the credit card info had been deleted by mistake and they needed to re-enter it into the system. I told her I was going to stop by in the morning on my way to work to update the info but she said that she had orders from her boss who is the general manager, that the credit card info needed to be updated immediately and that she was just following orders. I went down and updated the info and came back to my suite. That incident was very disturbing and the threatening manner that the man from maintenance displayed made me almost call 911. Thank you, Muna Jama. Hello Muna Jama, I am reaching out to address the concerns you mentioned in your recent contact with Marriott regarding the TownePlace Suites Springfield. I understand you were treated poorly when your payment information had been inadvertently deleted from the system. I am sorry for any frustration this may have caused. We should have been able to notify you in a polite way and otherwise provide you a flawless experience. I appreciate the time you took to share your insights. This information will help in our pursuit of excellence. I know this email does not make up for your displeasure and I don't want this to be your lasting impression. I hope your future travel gives us the chance to provide you with wonderful experiences. Please reply to this message if I can assist you further with this case. Thank you, ------------ Guest Experience Assistance Team read more

I don't have super high expectations for a hotel, but mold-free and non-shattered light fixtures are in my expectations. The light when I walked in was shattered and there was mold on the ceiling in the bathroom. This shows they don't have a focus on maintenance as nobody noticed these issues and fixed them during housekeeping. My room also only had one kitchen table chair which I found odd in an extended stay hotel. The bed was comfy though and the room was big. All in all I would not return as mold is unacceptable in a hotel room. read more

This is a pretty nice hotel close to DC. I had just flown in from the west coast and was actually dropped off at the wrong Marriott. None the less, the ladies and one guy behind the counter said no biggy. They contacted the other Marriott and canceled for me and checked me in for the same rate. Mind you, there was over a $120 difference in this hotel. I will make this my primary hotel when I come out here from now on. Great job staff! read more

Okay stay. As I arrived I was told the room I booked was no longer available. I had originally booked a 2 bedroom suite and I was told I would need to be accommodated two separate rooms with a connecting doorway. This was concerning to me because I needed all of my guests in one place since there were children and I was concerned with them having access to a full kitchen while I slept. I asked if I could be compensated for my inconvenience maybe a credit of some sort but was told I wouldn't be since I was gaining an entire room. Not my fault but ok. We stayed the one night and rested. We didn't get to enjoy the pool. 24 hour market was impressive. Grabbed breakfast and it was ok. The best part was probably the fresh fruit and waffle maker. I wasn't too much of a fan of the eggs, sausage and "Canadian" bacon. I would stay again and hopefully given the room I book from the beginning. read more

I've stayed here 3 times in the last 15 months - keep in mind, this hotel has only been open for about 16 months. It's definitely still a quality place to stay, but i've noticed some changes since my first stay in Nov. 2016. The breakfast has stayed consistently average, but hey it's free, can't complain too much. Coffee has stayed consistently above average. Condition of lobby and hallways are still Excellent. Conditions of rooms has gone down a bit: Most recent stay in Jan. 2018 I still had dishes in the dishwasher at check-in time (at 9 p.m. on a Sunday) - wasn't sure if they were clean or dirty, so had to run the dishwasher to make sure. The lower shelf of the 2 in the shower was partially broken and hanging at an angle. Elevators seemed really slow this last visit. And the back entry door never worked for the 4 days I was there, so if the parking gets full (which it does due to low amount of spaces near the front entrance) you have to walk the whole length of the hotel to get to another entry point - no big deal except for times like my recent visit when the temps were in the teens and the ground was icy. I didn't use the outdoor BBQ's this past trip, but did on the other 2 stays, and they are very user friendly and have worked well both times. read more

This was by far one of the nicer TownePlace Suites I have ever stayed in. The only downfall was the parking situation and the location. I will say the staff was extremely attentive and very kind. That is always appreciated! read more

I arrived after a long day and was a little skeptical arriving. As I approached the stoplight and was about to turn in to the front of building - there is no front door. You have to drive to the back of the hotel to enter in. Check in was a breeze and I was thrilled because there was prepared cookies at the desk. I went upstairs to my room and was happy with what I saw. I had a bottle of wine to relax and low and behold there was a cork screw opener in the drawer. Yes! The bed was comfortable and I liked the idea the television was on the stand that swerved so I could watch in bed. I had planned to go eat breakfast and nodded back off. But was awakened by housekeeping trying to get in my room at 830 am. What the world! I had requested my check out at 1 pm. Now I know I was tired but that is a big difference. I tried to roll back over and nodded back off and there was the messing with the door at 2nd time. That's it, time to go! I felt like I was being rushed. I was thrilled with the room before and had added it to my book here again but this left a sour taste in my mouth. As I was leaving to check out the young lady at the desk was trying to check me out and answer the phone so check out was less the pleasant. I congratulate the young lady who checked me in because she made sure all attention was on me and me feel welcomed. read more

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We had a reservation here 10/21. First off, you cannot pull up front to drop off your luggage and check in. You have to park in the lot and walk up with all your stuff. There were a few questionable people hanging around outside smoking cigarettes and messing with their phones. We checked in and took the very very slow elevator up to our room. Upon exiting the elevator we were hit by a strong pet odor. As we approached our room we saw dog hair all over the hallway carpet. Then we heard the barking. Maybe I could handle that for a night if the entire hotel and rooms weren't dingy and dirty. I'm sure they clean it, but the stains on the carpet, upholstery, drapery, etc. are not going to wash out. Ever. On top of all that, it was very outdated. Not at all what I would ever expect from a Marriott property. We immediately called the nearby Residence Inn (also Marriott property) and canceled our reservation here. read more

Location is convenient to Reagan Intl Airport (DCA) and alright for getting to Arlington /DC Capitol area. Hotel staff is pleasant and accommodating. However, the hotel room furniture is very worn, especially for a Marriott hotel - And, our family stayed in 2 suites, so we assume that this is as good as it gets. If you do need to stay here - I suggest eating at Mike's American Grill - it's delicious and an easy walk from the hotel. read more

Very clean, quiet and easy access from highway! Love that they have shuttle service to the metro. Helps also that there are some really good restaurants close by and a Dunkin across the street. read more

I stayed at this hotel due to it's close proximity to the metro. I stayed in the one bedroom suite and paid $129. The accommodations were good with a mini full kitchen. I was satisfied with the room itself based on whats available in the surrounding area. Unfortunately upon checkout I discovered that my partner's car had been broken into to which the criminals stole items in the vehicle and tore out the stereo and sound system. This hotel does not have any security or video camaras out side the building. And of course.... "it's not their responsibility" as they put it. If you decide to stay here...and maybe anywhere else around springfield you may want to have an alarm system on your vehicle. Just be aware of your surroundings. I won't be staying here again as after this incident I would not feel safe. read more

Awful place to stay. Very disappointing especially for Marriott. Smells like there's mildew in the room, very old facility not well maintained at all. Can't wait to leave. read more

Just arrived from a 4 hour drive to be greeted by the nicest person ever, Angela. She made check in a breeze and was super friendly. The room was clean and spacious, will be leaving too early in the morning for breakfast. If I ever find myself in Springfield, Va, I will definitely stay here! Great job Angela!!!! read more

After Marriott lost my original reservation at a different property in this area, I booked here at TownePlace Suites. I booked two two - bedroom suites for 6 nights each for our nine Venture Crew Scouts to stay while we explored the nation's capital. The total for each room was supposed to be $1202.88 for a total of $2405.76. We arrived on the 13th all excited for our trip. The rooms and staff were very nice. The rooms were clean and next to each other as promised. No complaints there. The problems started three days later when our account was billed $1330 per room. I challenged this additional $254 with the front desk and told that it was for "incidentals". We were *never* told about this when booking or checking in. I was told that they would release all but $50 per room. It never happened That was bad enough but it gets worse. Two days later an additional $200.48 per room was taken from our account in addition to the original amount for a total of $655.20 for "incidentals". That caused our account to be fully overdrawn, leaving us no more money to go out for our last trips of the week or the dinner we were going out to. Not to mention no money for expenses getting home. This is inexcusable. After multiple trips back and forth to the front desk, they agreed to "release" $254 but not the other $400.96 which continued to leave our account overdrawn. So our last two days of our trip were completely ruined because we had no funds available to us because of the shady ways that TownePlace Suites and Marriott took our money from our account to and made it unavailable to us. Thanks TownePlace Suites. My Scouts appreciate having earned and saved money for a big summer trip and then having to cancel all of the activities for almost three of the days. I'm sure the money will eventually catch up with us, but by then we'll be 300 miles away with bad memories of what should have been the highlight of their summer. read more

Their two-day cancelation policy is punitive. I had to cancel due to illness, and they charged me for one of the two nights anyhow. I was part of a group so I did not have a choice in motels, otherwise I would not have reserved with a motel with such a strict cancelation policy. read more

The Academy United SC stayed here during the WAGS Soccer Tournament October 10-11, 2009. Harold, who was at the front desk the evening we arrived, went out of his way to accommodate us at the last minute without a reservation. He took very good care of us and helped turn a bad situation into a good one. The rooms, accomodations and amenities were all very good. Thank you Harold and thank you Towne Place Suites. read more

Decent hotel, decent price, DOGS BARKING INCESSANTLY! Nice place, but be ready to stay awake if you have dogs near you (I had two) read more

TERRIBLE SERVICE. Do not stay here. My husband and I booked a block of rooms here for our guests to stay during our wedding week. Our whole experience was awful due to the disrespectful and unprofessional service we received. The sales manager was very unorganized. I could never get a hold of her when needed and she would rarely return calls or emails. I had to go out of my way and drive the hotel a few times to find her in person. She did not come to our first meeting that we had scheduled during her office hours to discuss the details and the front desk staff had no idea where she was. She took a month to set up the website for our guests to book rooms when she had promised it with in a week and her excuse was that she lost my email address. We agreed on a shuttle service schedule to transport guests to and from the hotel and wedding venue, but she decreased the number of trips last minute with out informing me so I had to run around the last hour of my own wedding reception trying to figure out how everyone would get back. I could go on forever about all the problems we had but worst of all she made an UNAUTHORIZED CHARGE to my mother's FEDERAL GOVERNMENT CREDIT CARD, which almost caused her to loose her job. I emailed the GM to tell her I was dissatisfied with the service and needed to schedule a meeting to discuss the issues. She was very disrespectful and sent me back 2 nasty emails trying to put the blame on me by falsely accusing my guests and I for harassing her employees. read more

I am SO disappointed in this hotel. There were five of us and the grandkids were to sleep on the roll out couch. The mattress was all springs and no cushion. The grandmother had to sleep on the couch/floor. We will never stay at any hotels in this chain again. GO HOMEWOOD SUITES in Alexandria!!!! read more

WOW, where do I begin? I stay at a Marriott once a month for business and have always been quite happy, except for this visit. I pulled in, surprised at how run-down the exterior looked and constantly questioned myself if it was the right place and if it was a marriott. Sure enough, it was. As I walked inside it was quite gross and dirty, very unkept, reminded me of a motel 6. I kept telling myself it will get better. I went into my room and it continued there. The carpet was filthy and there was grime on the headboard. Completely disgusting. I immediately checked out and will never return and Marriott has left a bad taste in my mouth. read more

Me and my family stayed at towne place by marriot and we had a wonderful experience, Harold at the front desk is the best person there, he is very helpful kind and the best thing about him is that he guides the guest very well regarding the city and places, Denet, Angela, Shandah and Moo at front desk are also very helpful house keeping staff is excelent at the hotel, i would espcially mention shirlies and Mary are the best house keeping staff at towne place, lulu the maintenance engineer knows his job very well and he is always available to fix things up. The only thing at the hotel which needs to be upgraded is the furniture which has become pretty old. I would highly recommend this place to people for long term stay. read more