Horrible experience. The general manager Jay Patel is one of the rudest people I've ever…read moreencountered in hospitality. Avoid this location at all costs. His complete and utter lack of professionalism is astonishing

This is a great Hotel! Located about 8-10 miles outside of downtown Toledo. One of my favorite…read moreHampton Inn's I have stayed at and a lot larger than most With more rooms, and an indoor and outdoor pool. Price point was exceptional at $118.42. I did book through the Hilton Honors App to take advantage of the member discount. Parking was good, with plenty of spaces and well lit. Seemed like a real safe area but there was a security guard on site in the evening that hung out in the lobby. Guest services and attitudes were great. Shout out to Theo at the front desk, he was super helpful and checkin and making recommendations for dinner that evening. Every employee said hello, greeted, and acknowledged you weather front desk, maitience, housekeeping, etc. So nice. Amminities included the workout room/gym, business center area, guest laundry, pools, and a little convenience area where you can purchase snacks and personal items. Breakfast was included with the stay, which is always nice. It was the traditional Hampton Inn Breakfast with cereals, breads, muffins, make your own waffles, and fruit, yogurt, and a meat and egg option, etc. I would absolutely stay here again and was more than pleased with the stay.

Let me start by saying that this is my favorite hotel "brand" and most of them get a 5 star from…read moreme. This one, while still good, fell a bit short. 1. My room was not ready on time (though they did offer me a different room) 2. They were definitely having a digital key issue as well as a door issue. My digital Key NEVER showed up and the outside door keyed entrance sometimes took 10 tries to get in the door 3. There was a bit of a black "Industrial" film on the floor that was either left from a previous occupant or something I tracked in from the parking lot.

This was, without exaggeration, the most disgusting hotel room I have ever stepped foot in. It was…read moreso filthy that it honestly felt unfit even for an animal, let alone paying guests. The room had a hot tub that looked like it hadn't been cleaned in ages. Before even running the water, I wiped the bottom of it with a towel and the towel turned completely brown from the buildup of dirt and grime. That alone should tell you everything about the cleanliness standards here. It only got worse from there. There were pubic hairs sitting in the bottom of the trash can, clearly left from someone shaving, and the trash hadn't even been changed. The bed sheets had visible blood stains on them, which is beyond unacceptable for any hotel. The headboard was covered in greasy handprints, and the mirrors and dresser had dust and spider webs on them as if no one had cleaned the room in weeks. The bathtub/shower was so dirty that I genuinely felt like I needed shower shoes just to step inside it. After about an hour and a half of trying to convince ourselves we could deal with it, we realized the room was simply too unsanitary to stay in. When we went to the manager, she initially seemed understanding and said a refund would be fine. However, because the reservation was made through a third-party app, she said they would need to contact the hotel and she would approve it. We followed every step we were told to take, but we still have not received our refund. When we called back to check on it, the employee who answered was dismissive and told us there was nothing she could do and that we "should have looked at the room before buying it." That response was shocking. We were traveling from four hours away -- how exactly are guests supposed to physically inspect a room before booking a hotel in another city? We also paid at the front desk before entering the room, which is standard practice. Between the unbelievably filthy conditions and the completely unhelpful customer service, this was an awful experience from start to finish. I genuinely do not understand how this place is still operating or how the health department hasn't intervened. I strongly recommend that anyone considering staying here look elsewhere. No one should have to pay for a room in these conditions.

The price is right at this hotel and it's in a good location when traveling across country on…read moreI-80/90. That is the best feature given that this hotel is a bit worn and outdated. Also it needs a deep cleaning. The front desk help was very friendly and I appreciated getting an upgraded room as a Gold member. The room was large and it did have a larger refrigerator with a freezer section which was nice. The bathroom needed a major renovation. The breakfast was the standard Fairfield Inn selection which was good. Given the price I would stay here again but if not this cheap I would look at other properties.

The first room we were given was not clean - full trash, beds wrinkled. When we reported it to the…read morefront desk they apologized, quickly gave us a different room and discounted our rate - very appreciated. Over all the room was OK and clean. However this hotel is in desperate need of a renovation. Carpets and furniture are worn. Our bathroom was a little dingy. There is a small pool that was very clean. Breakfast is provided,which is a plus. All of the staff was very friendly and helpful. Every window we saw either needed cleaned or was cloudy because the seal is broken. We picked this location because it was rated number 1 in Maumee. It is a decent option for an overnight stay with a reasonable price and there are many convenient restaurants nearby.

We stayed for 2 nights and the employees were all very nice. The first thing I noticed when we…read morewalked into our room was that it smelled like diarrhea . The smell dissipated somewhat by the last morning but was still there...maybe I got desensitized to it ‍ The beds were comfortable enough but the pillows were small, square and not the most comfortable but also not the worst I've ever slept on either. The breakfast buffet had Dannon yogurt, sugary cereals, bread/bagels that you could toast with butter and cream cheese and jelly options. No peanut butter options for those interested. It had scrambled eggs that were egg beater type of eggs, sausage , biscuits, not so great muffins/danish , a variety of juices, pouches of oatmeal and make your own waffles. I like the location but will choose a different hotel next time we are in the area

Hostile and unprofessional front desk experience -- April 15, 2026, ~6:35 PM…read more I checked in this evening and the front desk agent did not greet me, make eye contact, or acknowledge my presence -- I had to say hello first. When she asked for a credit card, I explained I use a digital wallet and offered Apple Pay. She refused, citing "policy" but would not explain why. When I pointed out that physical card swiping carries a higher skimming and fraud risk than contactless payment, she claimed that digital payments are MORE dangerous -- which is flatly false. When I asked her to name a single instance of Apple Pay being hacked, she couldn't. Instead of responding professionally, she started yelling at me and told me to come behind the desk and scan the card myself. She then accused me of "disrespecting" her and called me a liar -- even though she was the one who made a demonstrably false claim. When I told her I would be reporting her to management and corporate, she laughed and mocked me in front of another guest as I walked away. I travel frequently and have never been treated this way at any hotel. This was not a policy disagreement -- this was an employee who was hostile from the moment I walked in, made false statements, escalated to shouting, and then openly ridiculed a paying customer. A formal complaint has been filed with Choice Hotels corporate and Priceline. Avoid this location.

The reviews were much more favorable on my booking site. Should have checked here as well. I needed…read morea pet-friendly hotel for a night and this seemed to fit the bill. I had an uneasy feeling pulling up. Trash all over the parking lot. Weeds everywhere and uncut grass made it difficult to walk my dog. The shrubs were overgrown and cars had to park between them -- not a good feeling for security purposes. Carpet in the room was ripped and probably a safety concern. Shower was gross. Above all, my dog who loves hotels, did not want to go inside. Something was spooking him. It was a long, uncomfortable night.

The first night, upon arrival the smoke detector was sitting out on the sink open and not…read morefunctional, we had an issue with the hot tub water slowly draining out, the exhaust fan didn't work in the bathroom, and my husband went to heat up his food and the microwave locked itself and shut itself off, with my husbands food inside, we tried to move its location to a different outlet and still no luck. We tried to call the front desk twice and nobody answered. I then came downstairs ( I was on the top floor) and rang the front desk bell, as nobody was at the desk. Nobody came out. It took my husband calling out a few times before someone came out. She advised us that the microwave has a safety feature that makes it shut itself off and told me to google the model and try to get it to work ourselves. This made me a bit upset but we tried and it didn't work. So my husbands food was stuck inside the microwave and the front desk refused to help. I had booked a second room as soon as we had arrived, before realizing all these issues existed. I spoke to the front desk about the issues the following day, and he gave me a discount ($40 on a $160 dollar room) for the hassle. My husband and I did some Mother's Day activities outside the hotel, came back, ate dinner, then attempted to start water in the jacuzzi to get in. We turned on the dial to run the jets as we had before and got no response. We tried turning on the buttons and all the dials, nothing. I called the front desk, had to call twice but the same woman from the night before answered. She told me she had no other jacuzzi rooms but to speak to someone in the morning about a discount. So I did, and when I came down in the morning the same person was up front again. She had me wait a few minutes, left and came back and told me it she couldn't do anything because they did in fact work just fine. I asked her to show me , she just repeated herself to which asked her Again to show me. She refused, which of course she won't because it does NOT work. I am disputing the charges on my credit card, and have been spreading word about this experience. The whole experience has left a horrible taste in my mouth about best western, and I have told everyone I know about the experience. Apparently, a lot of others around Toledo feel this location has went downhill over the recent years and I definitely agree.

We stopped at the Residence Inn during our road trip, with our two young kids. Overall, the stay…read morewas great - rooms are spacious, staff friendly, pool and hot tub updated, and rooms generally soundproof. Only complaint is the room was quite dusty, and the sofa bed left more to be desired. Also, they charged $3 for parking, even though it's a private lot that does not appear to be in a shared space. However, it was nice to have space to move around and sleep everyone, and this location is close to the highway and multiple restaurants, making it a convenient stop. Would stop here again!

Welcoming, cozy hotel that is perfect for a long-term stay out of state, especially if you have…read moreanimals. By the time we left, we agreed that it felt like home and our little dog enjoyed his walks in the field out back. I am removing a star because of the stains on the carpet and couch, as well our experience with the booking and check-in process. They did not have our suite ready until 2 hours after our predicted check in time.

I was a little surprised to see the low reviews of this hotel. It's recently renovated and was SO…read morequiet. They do a little reception in the lobby from 5:30-7pm Monday-Wednesday that's a nice touch. They are located near a large shopping area so there are plenty of options for places to eat and even a movie theater if you're going to be in the area awhile. Very nice staff and while it was a little detour from 90 I thought it was worth it.

The food is terrible at this hotel. I've stayed at Staybridges that really go out of their way to…read moreput on a good spread for breakfast and the Monday - Wednesday evening social.... This is not one of them. Also this is a poorly "updated" hotel. Functionally things work like they are old, like water pressure and infrastructure. Strange location. It's in an old rundown shopping plaza which was high end at one time . There are a couple shops hanging on, like Beer barrel and PF Changs, both good places to eat. Too bad there isn't a breakfast place and a coffee shop, at least then you'd have an option for a drinkable cup of joe!

I go to Toledo every so often to do random things, and sometimes I spend the night depending on…read morewhat it is I'm actually doing. This time, I was down for a scrapbooking retreat not far from the hotel and needed to stay for two nights. After having done this enough I knew the general area I needed to stay in and this hotel seemed to hit all the marks so I booked it. Pulling up, this location is situated with other hotels as well, so no extra traffic is in the area. The property is clean and well maintained, and even though I was there 15 minutes before the formal check in, they were able to get me my room in just a matter of a few minutes. My room was clean, well stocked and in good working order when I went in. There's a coffee maker with K cups, a small microwave and a fridge if you need it. The TV had plenty of channels, I had blackout curtains and the bathroom was clean and well stocked with supplies. The staff here is wonderful and there was always someone at the front desk. They also do texting here, so if you need extra towels, or like me, coffee K cups, you just text them and they will get them for you. There's also a pool, a workout room and a comfy lobby to hang out in if you need it. They don't serve a free breakfast here, but you can pre pay for it when you book. Or, you can pay for a breakfast at the Bistro in the lobby if needed. If you don't want that, there's a Tim Horton's at the end of the street you can pick up food from and I think other breakfast joints in the area. They also have water and coffee in the lobby at all times, along with a few tables outside in the back patio area if you feel you want to enjoy the nice weather. My only complaint is the lobby needs better soundproofing. It's mostly tile and if there's families or more than a few people it gets very hard to hear. Soundproofing is needed to muffle the noise when it gets busy. That's my only complaint about this place. Parking is good with plenty of spots and the lots in awesome condition. Prices here are affordable and close to what you need. I would gladly book and stay here again as it was a very pleasant experience overall, despite the loudish lobby.

I took a group of students to Toledo for a school event. Everything was clean. 2 of the 3 staff I…read moreinteracted with were incredibly helpful and kind. We didn't go to the restaurant but it was hoping and looked fine enough for a hotel restaurant. The students liked the pool. All the students remarked on how nice the bed and pillows were and I didn't ask them. Affordable and I had no issues. Not fancy but not dumpy either.

Great experience. Friendly staff, clean hotel, reasonable…read morepricing. Great location for my needs. Would stay there again!

This place is FILTHY and DANGEROUS. My husband and I as well as our pets left within an hour of…read morechecking in. The first room we were brought to had such a strong mildew scent that we asked to be moved. The second was FULL and I mean FULLLL of black mold and mildew. I adjusted the curtains and my entire arm was coated in it. Absolutely disgusting.