This hotel looked brand new. My room was decent, the bed was comfortable. I think the parking lot…read morewas a little small and parking was hard to find coming back from being out at night. They have an indoor pool that looked nice too. I did not use it. They serve breakfast and dinner for a fee.

Excellent stay. Friendly staff, clean rooms, comfortable beds. They have a small bar down stairs…read more Free Tip - It's cheaper to order a la carte for breakfast than to pay for the buffet. There are plenty of places near the hotel to eat, and it's easy on and off access to get on the highway. I ordered via Door Dash as the weather was bad for most of my week. Not knowing the area, I felt it was safer.

The beds were so comfy! After a day of travel, to be able to sink into a cushy bed was heaven…read more The room was super dark and very quiet, even though it was just off the freeway. Perfectly quiet for sleeping. Breakfast had real oatmeal with all the toppings. Everything was fresh and very good. Overall, the hotel was showing signs of age but it was clean and the staff was very friendly. Great stop.

I stayed at the Holiday Inn last week while I was in the Daphne area. All in all, it was a great…read morestay! The room was clean, the front desk reps were so nice and friendly and the location was close to everything! The continental breakfast was great, my only suggestion is that maybe they could add a non-diary alternative for the cereals. I used the workout room several times and I was always the only person there. I would definitely recommend and stay at the hotel again and would have rated 4.5 stars, if possible. The only complaints that I really had were that the towels smelled overwhelming like bleach (but at least they were clean) and the stairwell smelled very smoky (signs were posted throughout that smoking was not allowed).

Really not sure how this is rated so well. These are my reasons…read more - I ask about breakfast at check-in, I am immediately shot down and told "I will get there." That's some customer service mindset. - I call for tissues since our room ran out, they say I have to come get it. Um...? I think gone are the days where customers have to fulfill staff roles due to COVID. - Room feels dark, the lighting doesn't help much. Doesn't feel cozy, just dampened. - Housekeeping on building property seem minimal, you can spot it around the communal areas, such as the bug stains (aka dead) on the entrance doors. Imagine the rooms. - Breakfasts was okay, it was hot food but rather have scrambled than pre-made omelets. Overall, not great or terrible, but not worth the high ratings I saw across the board amongst various accomodation sites - perhaps once it was but unsure of the current status as when we were visiting.

The hotel staff was rude, combative, hostile and very unprofessional. We got downgraded, because…read morethey didn't have our room type on the first floor. Staff wasn't even going to adjust the rate until I asked about the price difference. I guess I should have realized it was going to be one of those days when we were not even welcomed to the hotel and the employee just yawned at us. Their elevator broke ( disability can't climb stairs), the ac wasn't working, mold growing in the shower, hair from previous guests on towel and sink, malfunctioning closet, poor quality bed. Front desk employee had zero interest in even attempting to apologize for any of the myriad of things gone wrong, said she does not clean the rooms ( ie why was I complaining to her about dirty room), they have no other rooms, never brought requested items to the room, hung up on us, told us they had to tend to their guests at the front desk and not to us over the phone as if we're not guests. Overall awful experience. We used to frequent this hotel for decades. We had a couple of not great experiences, but management had apologized, so we gave it another try. We should not have, but this was our go to hotel for over 10 years, multiple times a year. This will be the last time. We ended up leaving and calling Marriott to complain as no managers on staff . I'm pretty sure hospitality is not part of their repertoire.

For a Hilton, it sucks…read more I'm an extended stayer so here's my experience after a 1 month stay Pros: -Comfy Bed -Large fridge -Not a bad Gym -Genuinely a Great front desk staff -The AC units work, honestly a little to well -Large selection of complementary breakfast Cons: (More of a timeline of events) -1st Room (301) reeked of chemicals so badly I had to change rooms due to the headache -2nd Room (208) wasn't serviced or cleaned for a week -Found potential bugs in my bed, and ants on my pillows, on the counters, and on the carpet -When the AC was off for to long the room stunk of mold and mildew -Kitchen sink loose and leaky -Shower water leaks into entry hallway -Looks like mold is growing on the bathroom walls due to no ceiling vent -Move to 3rd room (214) after getting bit by what I assume were bed bugs -Room 214 also reeked of heavy chemicals (now that I think about it, they probably oversprayed to kill bed bugs in the 2nd floor rooms) -4th room (308), no further major issues 'til end of stay -Toilet handle fell apart -Every bathroom toilet clogged up consistently, and randomly after coming home from work, needed the plunge my own bathroom roughly 5 times

I stayed here when I was house hunting…read more My room was large and impeccable. The complementary breakie was better than I expected. The front desk, and wait staff, and housekeeping people were all super friendly and helpful. The hotel was fresh, new, modern and easy to check in and out with convenient parking. It's close to shopping, Interstate 10, Hwy 181 and directly across from Starbucks and Cracker Barrel, Olive Garden and California Dreaming a great place to eat. It's 10,000 times better than Best Western for about the same price. ( sadly I stayed there first)

Bedding was clean. Entry area was updated a nice. Very friendly staff. The hotel has gone through a…read moreremodel but is very highly traveled and wear-and-tear is evident. Bathroom floors could have been cleaner but I am especially cognizant of bathroom floors. Our room had a mildew smell. Breakfast was very nice-wide variety and well stocked. The pool area was nice but we were only there overnight as a stop over. Price was very good for the height of tourist season with baseball tournaments in the area.

I needed a room for a short stay to attend a funeral at the State Veterans cemetery in Spanish Fort…read moreduring Mardi Gras season. Luckily, I was able to get a room at this hotel. I've never stayed at this chain before and really not familiar with the area. I called the hotel and actually spoke with a reservation clerk (Mikie). He was able to give me a reasonable rate and also assured me that the hotel was in a safe and secure location. Upon arrival, I was greeted in a courteous and professional manner. The property was clean, smelled nice and presented well as a family style hotel. The room included a hot breakfast bar. The room was clean and the bed was extremely comfortable. The king room offered a bed as well as a sofa. All of that for such a low rate during Mardi Gras! I would definitely stay here again.

Great stay! Affordable and wonderful accommodations right on the bay, very very nice rooms, yummy…read morebreakfast, and a coffee tray delivered right to your door in the morning! Mother daughter trip was a wonderful time. We loved the back porch views. Will stay here again!

We stayed one night at Emma's and wished we had time to stay longer. Beautiful house with a…read morebreathtaking view of the bay!! The hosts were so nice and the service was excellent! We stayed in the Betty Annette room and enjoyed a perfect view on the veranda outside. The breakfast was exceptional and more than we could eat. I highly recommend this to anyone needing a break from the fast paced rubber stamp hotel. I felt at home!

This hotel and property are the definition of southern elegance. Always seem to get upgraded when…read morewe stay here, last day we upgraded to a balcony room. The check-in and valet staff as well as the Bell staff are always very friendly and attentive. On our last day, the Bell stand went out of their way to assist us up to the room. Again, very friendly and helpful. This is a clean and safe property. It is my preferred hotel when I stay in downtown Mobile. I average around 100 Marriott nights a year around the world, and this is absolutely in my top 10 favorite properties and maybe in the top five. I wish the Trellis room (restaurant) was open for dinner on weekends, that would be my only feedback. Management does a great job ensuring the property is clean and safe, as well as ensuring well trained and courteous staff.

Tera at the spa gives the BEST massage!!! I took off one star due to the loudness in the ladies…read morelounge. I was trying to relax in the infrared steam room and could not enjoy it due to all the noise. I saw others being offered champagne and mimosas and I was never asked. I asked for one at the end and the hostess was kind enough to bring one. The ladies spa room was crowded the entire time I was there so I didn't get to enjoy the hot tub either. BUT despite those small things, the massage is what I was there for and Tera knocked it out of the park. She really has heavenly hands and was phenomenal. The hotel is old and our bathroom had some issues but it overall we have enjoyed our stay.

Welcomed in very nicely and quick check in…read more Nicely decorated with Mardi Gras decor. Our room was clean and smelled well. One light in bathroom was off but not a problem, the other light and light on the mirror worked well to see clearly. Lady bug on the ceiling. We got it off. You know lady bugs is good luck, so not a problem. We got a nice discount. The only problem is the waffles don't cook well. I heard a few guest saying that and through them away. The server checked us out nicely and quick. They all spoke professionally.

The last thing I expected to hear was the previous person's 6am alarm going off. After a 10-hour…read moredrive the day before, late check-in, and not falling to sleep until midnight, I was really hoping to get some more sleep. Unfortunately, I had to turn on the lights to figure out how to turn the device off. Sure, the snooze button was easy to find, but I didn't want it going off again. Sadly the print was so small, I not only had to put on glasses, but I also had to take a picture of the print to figure out how to turn the device off. It appears to have a heavy duty, braided cable that can't be pulled from the wall. If I had my choice, I would take a room without any electronics. After all, I can do everything I need from my cell phone. Ugh! My stay here was short. The room was on par with the average Best Western offering the basic amenities of a private bathroom, bed, desk and chair. Breakfast was available in the morning. It's bot a swank experience that you will remember, but decent enough that you are likely to return for an overnight when traveling across the country in need of a place.

I was looking for an Airbnb in the area, but couldn't find one. I knew I wanted a hotel that had…read moretwo bedrooms and two bathrooms so I made a reservation here. The check-in and check-out process was easy. All the staff I encountered were friendly. The hotel was clean and our room was nice. It was a great alternative to the space we're accustomed to when staying in an Airbnb. There was a full refrigerator, microwave, and mini cooktop. There were only a few hiccups. The room smelled a little funny. Normally, I bring Febreeze spray whenever I stay at a hotel or AirBnb, but I forgot it this time around. The bathroom in the room my husband and I stayed in was backing up with water when he used the shower, but they did send someone within 30 minutes or so to fix the issue. It was fine the rest of our stay. Overall, our suite was comparable to an Airbnb. We'd stay here again when visiting our family in the area.

We stayed in this hotel for 2 weeks and my main issue is how dirty the room was. The lobby and the…read morefirst floor is clean but beyond that eveeything is dirty! When we first entered the room the lights were on already and it was so dusty and the refrigerator and microwave handles were so dirty and sticky. I did not want to touch anything else until i wiped everything with Lysol wipes. The bathroom was dirty too. The corners of the door were like moldy and the bath tub corner were also dirty not properly cleaned. Thankfully the water pressure of the shower was strong. The free toiletries were out and we asked the cleaner to refill it the next morning and she said they were out of shampoo and body wash. We had to buy our own shampoo and soap when it was not refilled the second day. For our 2 weeks stay it was never refilled. The sofa in the living room was disgustingly dirty. I did not even want to sit on it. Everyday, the hallway in 5th floor is full of trash. The elevators are always dirty and sticky. I could Not even believe that this was a Hilton Property. If you have kids I would not recommend this hotel for cleanliness issue. Management should inspect the rooms to check how they are being cleaned. PROS: Free Breakfast Kitchenette in the room Walking distance to shopping center and restaurants CONS: DIRTY rooms Moldy smell in the room Sofa inside the room is really DIRTY Hallway on upper floors always with trash I've seen a guy (with a curly hair) at night shift who works hard. He mops the floor and even cleans the elevator and throws trash. This hotel needs hundreds of Him to make this property clean and tidy. This 2 star is for him and the free breakfast in the morning.

We booked one night here based on the photos and as you can see from mine, this looks like an ok…read morehotel for the price. We were passing through and just needed a place to sleep and shower. They are also pet friendly and let our dog stay for $25 extra. When we entered to head to our room, the smell of marijuana hit me like a ton of bricks and I started getting a headache immediately. I am not exaggerating, it literally made my head hurt. We got into our room and the smell was a little better but still SO strong. We opened up the room and turned on the AC (in winter) to try to get the smell out. I always carry air freshener when we travel and tried that as well. The room looked fine (see photos) but it just wasn't cleaned well, which you can't really tell from pictures. The smell never went away and actually started getting worse later in the evening. I laid down because of my headache and luckily fell asleep so I didn't have to endure it anymore. It's ironic that they have a placard in the room about this. I added a photo of that too and because it's so close up, you get an idea of the cleanliness of the room as well. It got us through the night but it was not a comfortable stay and we left as soon as I showered in the morning. Based on other reviews, I don't think this was an isolated incident, it seems like this is common here so if it's not something you can deal with, I would recommend staying elsewhere.

Walked in to a dark lobby with everything moved out of the main lobby due to a major water leak…read more Plastic wrap and tape on entire ceiling. We were informed it was burst water pipe from several weeks. We went up to our third floor room and greeted with more plastic drapping the left handside entry, closing off all the rooms to the to left. We went right to our room down the cold, wet and dank hallway. Looks like the water leak was massive from the top floor to the lobby. We now know why the front desk person said they only had two rooms left in the entire hotel when we checked in at 5:00 p.m. Half the rooms are probably water logged and closed off LOL. This place should close for repairs. Stained sheets. That said, lobby woman very nice and accommodated our request away from the elevator. She was the bright spot. Nothing else very good. Never coming back. Great my husband said well at least they have a big TV set in the room. He turns it on, every channel has a pink hue. Not watchable, TV set doesn't work. We give up, can't wait to leave tomorrow morning.