Only stayed 1 night, so I couldn't ding them too much for my unimpressive accommodations. Front desk staff was extremely courteous and friendly. However, this is a hotel of MOTEL caliber and nothing more. Our room was clean, but the hallways got steadily more dingy the further you went from the lobby. read more

Courtyard Montgomery - Wow! - Hotels Near Me - Montgomery, Alabama

This continues to be a ridiculous, disappointing experience. It has now been 17 days since our stay and the authorization to charge my credit card remains on the card. Despite, being told by the manager Austin Seymour that they would comp our stay due to complete lack of service and housekeeping leaving poop in our toilet! I've called and left 3 messages for Austin and he will not return my call. My most recent call was to the front desk, Nasis Fardin, who promised to return my call too but has not. This was several days ago. All I need is for them to remove the authorization from my credit card but can get no response. read more

Arrived for my reservation and was told my reservation was canceled and they were sold out. They said "sorry". After 3 months, I am still trying to resolve what happened and no one will return my contacts. You are a fool if you think your reservation is safe here, as i had my reservation and reservation number for months in advanced. I made my reservation DIRECTLY with the hotel front desk and not some 3rd party service. Had a reservation set for a Friday and Saturday. I called to cancel and clearly state I only needed the room for SATURDAY instead. I arrive and they entire reservation was canceled. Again, so good luck trusting this hotel is going to have your room reservation. read more

It is time for this Courtyard to be updated. The room smelled old and the floors had not been properly vacuumed. I know this because there was a hair pin on the floor. The bathroom was old and dated and there were only 2 towels and washcloths in a room that sleeps 5. The hallways smelled of old carpet and the ice machine blurped all night and sounded like running water and so did the air conditioner in the room. The sofa bed in our room was extremely raggedy. the seaming was coming apart and the mattress was very dirty. I had to spray the entire room down with Lysol just to bring a fresh smell in the room. The bed in the bedroom is very low to the floor and was not made up properly. I will not be staying here again. I know that the Courtyard is a lower tiered hotel but this was a bad stay. I am not sure what needs to be done to upgrade this hotel but as a Silver Elite rewards member, this was a bad visit and the hotel is worse. I give this hotel a one star rating, but only because giving no stars is not allowed. But based on my overall experience this hotel is a no go for me . The hotel has a stale smell and it is past time for them to update this one. read more

We stayed here after leaving the Bonnaroo music festival. It was a nice place to get cleaned up and they even had a self-service laundry facility which was great for us to clean some of our clothes. The rooms were comfortable and clean and were equipped with refrigerators and flat screen televisions. But what I found really awesome was that because the Hyundai plant is nearby we were fortunate to get 3 different Korean channels. It was awesome because I was able to catch up on all my favorite Korean shows.....I'm not being sarcastic either....I'm half Korean and I'm addicted to Korean television.....If you stay here give it a try. All the shows are subtitled so you can follow along. read more

Courtyard Montgomery - Hotels Near Me - Montgomery, Alabama

I am writing to let you know just how wonderful a member of your Courtyard Montgomery, AL staff is! From the moment I called the property seeking a room to the moment I checked out, I was impressed by the fantastic attitude of the one particular team member who I repeatedly encountered. She was more forward-leaning than the other team members who avoided engagement and responded with minimal or insufficient answers while avoiding eye contact. But there was one team member that understood customer service and I believe she said her name was Leanne. I quickly knew I could count on Leanne to make things right. She was ultra polite and cheerful and would eventually eagerly work with the maintenance staff to correct an issue during my stay. Unfortunately the Bistro was not yet open but when I asked during check in, Leanne recommended the perfect place to eat dinner. After my meeting the next morning she even insisted on making some (delicious) fresh decaf coffee before my departure when she discovered that it had run out! This team member stood out among her coworkers and definitely put her customer first. She is an example of excellence and should be praised publicly in front of her colleagues! Based solely on her professionalism, I would recommend your property 10 times out of 10. Congratulations to you; she is undoubtedly an asset for your success! -JDM. read more

Great price and friendly service. Easy access to the interstate and many restaurants.

The staff is amazing, very friendly and accommodating. Adrian and Wesley at the Bistro are the best!

The staff was OK at best. The "Happy Hour was lame. They were out of white wine before it even started. The bartender (?) was indifferent at best. I had paid with points & charged one glass of wine to my room. The receipt at check out showed a balance of zero with the wine being charged to my Visa. A few days later a second charge popped up on my Visa bill. I called the hotel directly and was told they would remove the charge although no explanation was given as to what it was for. I would not stay there again. i think I would rather sleep in my car. read more

Don't think this place gets enough credit. We booked in advance. The area is respectable. There are plenty of dining Chou as nearby as well as an overpriced Bistro within the hotel. Our room had two double beds that were very nice (and I have back problems). I slept well. The kids played in the pool. We have no complaints. read more

Dirty hotel. Had to switch rooms because the first room had mystery stains on the sheets as well as had spots where they were so worn out they were transparent. The tub was filthy!! Switched rooms and it was only slightly better. Stains on the floor, wallpaper peeling, ants in the bathroom and just an overall dirty room. Definitely wouldn't bother staying there again, it's just not worth the money. The only plus and the reason I have this location 2 stars was because the front desk attendant was very nice, helpful and apologetic. read more

The hotel itself is ok. While I was staying there though there were tons of loud people. There was a group of high school kids which is fine but they were up at all hours talking and running in the hallways. Others were partying. The front desk was just sort of dismissive and asked if I would like to move. I asked if the kids were spread out all over the hotel to which they said yes. I asked them what's the point of moving me lol. I had a hard time sleeping and was offered nothing. Absurd read more

This is supposed to be a great place.......lol its a joke.We booked this place in advance because it was supposed to have a pool and whirlpool for our children to unwind from a 8 hour drive.We get here checked in guess what pool closed and whirlpool broken. So we go to front Destiny ask what's going on.she apologizes and says I will put your family down for our hot Buffett breakfast for your inconvenience. ..ok sounds great get up to go get hot Buffett breakfast NOT there is none cold bagel or cereal. Not a good place.Marriott needs to get these places together if they are going to put there name on them. read more

Fenola was awesome. Shower had mildew. As we checked out, I mentioned it to Fenola, who immediately handled the problem. She was very helpful, and besides the mildew and mold, the room was clean. read more

on saturday, 4/17/21 i booked 3 rooms (114, 116 & 118) at the hotel courtyard marriott. i checked in at 4:50, me and my family members put our bags down and proceeded to our 5pm appt. we came back approx. 10:00 pm ct. upon settling in rm 114 discovered there was a bed bug in their linen. there was pictures & videos taken with date and time stamp. it was presented to hotel clerk, leighann, in which she contacted the general mgr., austin seymour. she informed mr. seymour that we would not stay at the property, (yes, we had to find another hotel at 11pm at night). at the time mr. seymour asked leighann (desk clerk) to ask me to come back the next day to get the issue resolved. when i arrived the next day, i was told by the daytime supv. ms. davis, who verified it was a bed bug when she viewed the picture. she stated they had to get vermin/pest control to come to out provide their findings before they could resolve my issue (release the pending funds), since i did not stay at their property. i was told it would take 24/48 hrs. and i would receive the report. it never happened!!!! after waiting, and no one reached out to me, on 4/23, i reached out to marriott customer care services and was given a case#. basically... 1- day time supv, 2- desk clerks, 1-cust. care rep, 3- elite supervisors and still no resolution, today is may 12, 2021. almost a month later, and by the way the general manager austin seymour, has the picture and videos of the bug that was on the linen and he still refuses to resolve this issue. just pathetic and an embarrassment to the marriott brand. read more

Courtyard Montgomery - THE BUG ON THE PILLOW- PHOTO IS TIME/DATE STAMPED-DISGUSTING! - Hotels Near Me - Montgomery, Alabama

Room was fully upgraded, very large and nice. Lobby and restaurant area going through renovations, but couldn't hear anything. Friendly staff. read more

Being Marriott Platinum I frequent quite a few Marriott properties. This by far is one of the top ten worst I've ever stayed at. First, you pull up to see a tarp over the front canopy I'm guessing because they have a leak. Then you encounter the front desk which no one seems happy to be there. The last thing that took the cake was the fact that they had no water in the entire hotel...I was told " they wiped us out, we're getting more tomorrow" if the manager was truly a manager they would have sent someone out to pick up a few cases or at least that's what I would think...maybe not. Stay away from this one. read more

Came to Montgomery for a college graduation. Booked through Travelocity, and didn't realize that this hotel was under major renovations. The room was on the same wing where construction was going on which made it difficult to get to the elevator. I must say the room was nice and clean, but the air conditioner was noisy, the iron and the faucet stopper was broken and the pool was locked. As far as hot breakfast, toast, bagels, microwave sausage and biscuits is about it. Very disappointed! read more

We checked in late and the front desk staff was very kind. I was nervous as there was a Police patrol car circling the parking lot. The Courtyard has patios and balconies. This made me nervous to stay on the ground floor for security. Thankfully, they gave us an inner courtyard room. The hotel was fairly clean; however, our shower curtain had a lot of mildew. The tub itself was stained with overuse. The beds were moderately comfortable. NO BREAKFAST. At $139 a night at least serve a continental. What's wrong, Marriott! read more

In the middle of the summer the Ac is broke in my room. The beds are really not very comfortable. And I really am not enjoying this stay. DO NOT STAY HERE read more

Sadly, this was my worst stay in a Courtyard. Although it looked like it had a recently renovated front lobby, it was mostly for show. Items simply didn't work and the room and common area cleaning were far less than most hotels. We went to the bar for a signature cocktail but they did not have enough alcohol in the bottles to make even one drink (only for show) and the alcohol was not replenished during our 14 day stay. They did not have an operational clothes dryer or functioning pool. The front desk called my room the first day to see if all was okay and I couldn't answer because the handset did not work. I called back to the front desk with the speaker phone to explain why I missed their call and the handset was never replaced. Brown water would come out of the shower and bathroom sink as well. I asked the front desk why my room was not serviced on Labor Day (thinking maybe they reduced staff) and they said they were not able to get to all the rooms and would deposit points (that did not occur). We attempted to depart soon after our arrival but were restricted because no other local hotels offered a military rate and we would need to pay out of pocket for any higher rates. We called the 1-800 comment line to see if we could transfer to another hotel and they only offered us points for the inconvenience and promised an email to capture our concerns. We did not receive the email and our concerns were not addressed. The staff did the best they could, but the standards one would expect from a normal Marriott were not the same standards at this hotel. I do not recommend this hotel. I travel often and it takes a lot (shown above) for me to submit my first negative review. Marriott, you can and must do better with this property. read more

In the last week, I've stayed in 7 different Marriotts during a cross country road trip and this one has to be my least favorite. It appeared to be a nice hotel since it appeared to be big, but it was too big. So big that you had to go outside in the cold to change buildings to do laundry. We got stuck on the broken elevator (that had no signs warning that it was broken). The room was basic, no microwave, and the refrigerator had timers on them and only stayed cold for a set amount of time. I also went to the front desk to request a corkscrew (as I've done at Marriott's in the past ) and no one was at the front desk. I waited for about 5 minutes and talked noisily with my husband so someone could hear me. No one came out. After that 5 mins, I called the hotel's phone from my cell phone. The phone on the desk rang and after about 6 rings, someone picked up from the back. I asked if they had corkscrews available, since they sold wine and beer. She said they didn't, which was odd, so I had to go out and find one. The area shuts down pretty much completely at midnight. I was unimpressed with the service and the stay. read more

After a long flight, I was absolutely exausted. I had a comfortable stay here. The staff were friendly and helpful and the breakfast was very good. Just what I needed. read more

We stopped here for one night - in late and out early - with two small children in tow. I booked quickly without reading the reviews. The price was $50 less than other hotels nearby. Then I read the reviews. Horrible. I even checked to see if I could cancel without loosing any money. No. So we went. I was pleasantly surprised. It was just fine. The place is older but our room was clean. The beds and linens were comfortable. Our air conditioner was loud but it worked well. Water was nice and hot for a morning shower. Bad coffee but I am a coffee snob so that's normal for hotel coffee for me. No regrets. It is an older hotel that is worth the price we paid with our AAA discount. read more

Absolutely the worst hotel and service from any business that I have ever stayed at, and I have traveled 20 weeks this year. One night they didn't clean my room at all. After they didn't have someone to clean my room, they moved me to a different room. That room was filled with flying bugs and ants trooping over the nightstand. The third room, the air conditioner sounded like a plane was taking off over your head. You couldn't pay me to stay at this place! read more

I just have to say thank you to Mr. Monroe and team especially Ms Latoria (Hope I got that right!) We were there for my Grandfathers passing and to save money I thought I'd room with my mother...well that lasted about 10 mins. I was out at that front desk so fast.. and Monroe and Latoria took care of me! The lowest rate I've ever paid to stay anywhere and when I talked to my family (We booked at different hotels Embassy, Microsuites etc.) I still had the lowest rate! and the room was exactly as the pictures Clean, Comfy bed, fresh linens, and quiet. Every time I walked by the front desk there was a greeting and they asked if everything was okay. My last night there Monroe told me where the nightlife was and even more important where to stay AWAY from. The only thing I would change is that they don't offer any complimentary breakfast or coffee and the menu to the bistro was not included in my room so I had no idea what food they sold or when. But even with that said I love Excellent Customer Service and they definitely met my expectations! Great Job guys! read more

Let me start by telling you the hotel personnel is A+++++. Tira was so welcoming and Fenola is a treasure. Stopped here on our way to New Orleans and was so Impressed with Fenola and other staff we stayed there on our way home. The hotel is nice but their best asset is the staff. read more