Both managers refuse to stay past 6pm, yet also pay the highest wage to the young blonde receptionist ($22 an hour) who is regularly late, leaves early and leaves behind work for her other coworkers. Speaking of her other coworkers- even those who have been there longer, work alone and during evening and night shifts without any managerial support are making only $16-18 dollars. Management will bend to ANY complaint, especially if you threaten to escalate it. There are rodents on the first floor, and a skunk that lives outside. Teams stay for their games at the stadium nearby and it's clear that any underage players are NEVER monitored, their parents simply overindulge at the bar and allow the kids to quite literally run wild through the hotel. Do not eat at the bar, it is not safe. read more

I've been staying in Marriott properties almost exclusively for at least 2 decades. This was the first time I've ever been treated poorly. A staff member (Laura) was very rude and hostile to me. When I reached out to management I was told "she will continue to work and is a valued employee." I never asked for her to be fired, I only filed a complaint. On top of this through correspondence with management I was told Laura would be working throughout my weekend stay at the Aloft and "we must also ensure she feels safe and respected." I was told they have security cameras in the lobby and had observed the interaction. Which can't be true because if they had they would have observed Laura interrupting the calm conversation between myself and another staff member. Even if they don't have audio they could observe Laura's body language being aggressive and my calm demeanor. I actually only made 2 statements to Laura. One was alerting her she wasn't displaying good customer service and the other statement was asking if she was really calling a customer an outright liar. I never raised my voice, I didn't threaten her nor did I have a threatening posture. The only thing I can think of that this manager found threatening was the color of my skin. I'm a gold elite member. My status would be higher but 50% of my stays with Marriott are business related and other organizations get the points. I'll conclude this with saying I'm very disappointed with this Marriott property. Not with the hotel itself because nothing about the facility I can complain about. The location of this hotel is excellent. My complaint is with the treatment I received from Laura, the follow up treatment I received from Courtney (front office manager) and from the name unknown manager that corresponded with me. Completely inappropriate and unacceptable. read more

Very disappointed. We checked into our room and left for dinner. We came back and after unpacking I noticed that the bathroom floor had dirty water streak. So I used some soap and wiped the floor with a towel. The rest of the room looked clean. When I went to climb into bed I noticed that the sheets were dirty. There were stains and some debris. I called the front desk and they said housekeeping was closed so they could move us to another room or give us clean sheets. Since I was in pajamas and had already unpacked, I asked for the sheets. My husband picked up the sheets at the front desk. We made the bed. No apologies, no discount, no extra Marriot points - nothing (I am Platinum status). When we checked out the next morning I noticed the desk clerk didn't ask how our stay was. She just took our key cards. Expected better. read more

Whenever we travel we seek out Marriott hotels because we know we can rely on their quality service and accommodations. Well this one did not disappoint. I am not sure of the age of this property but it is very well maintained and what I love the most is that is CLEAN. All of the general areas, from the lobby, to the elevators, the wade pool, even the work out room was stocked with sanitizer spray, clean towels and bins for the towels after use and even the laundry room was immaculate. Our room was superbly cleaned and had all of the convenient essentials. The suites are very nice with a self controlled thermostat in the room. Check in was a breeze, staff was somewhat flat but efficient. Overall no complaints and will definitely book here again. Oh, I forgot. The surrounding area is very nice and is in a walkable area. We were in town for a wedding and were able to walk right across the street to the Scott Center which was the reception venue. read more

Great location with lots nearby, and still convenient. Lots of parking, chill area, plenty of fun stuff to talk to. Not the most modern but clean and spacious. Would definitely stay here again! read more

I would give more stars, but our check in at the front desk was very unwelcoming!!! No smiles, and negativity was very apparent. Why who knows...so I stepped in and put my hubby at ease, and took care of the gal at the desk... Our room was clean and well stocked...coffees...great green tea shampoos, conditioners, and body wash. Housekeeping spot on, very helpful. Nice outside patio, fire pit, huge area with comfortable recliners, sectional, media area...work out area. And a plus, was eateries,a nice variety, where close,within walking distance. Also food on property,but very limited, variety. But the stars of our stay were the 2 young men at the bar, ( Gray and Sam) who made us relaxed, and WELCOMED. Filled us in on where the locals go. We had such fun, and good conversation, we stayed for a few hours! Sam was the perfect bartender, and he is charming. read more

Courtyard by Marriott Omaha Aksarben Village - Nice clean room - Hotels Near Me - Omaha, Nebraska

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Staff tried to double-charge me for the entire stay at check-in; thankfully my bank blocked the second charge. I requested that my room be serviced on the third day of my stay and was initially told "no problem". Five hours later, I called the front desk about my room only for the staff to behave unprofessionally and dismissive. After speaking to a manager, the head of housekeeping came to my room to explain that they only clean and service the room after three days (even if there is a request). I can't recommend this hotel based on my staff interactions. read more

What makes this place, outside of convenient location, is the people. The two nice ladies at check in were so pleasant and welcoming, you could tell they like working there. The folks in the market place as friendly and efficient and all staff acknowledges you. There was a really nice woman working when I checked out also, we had a nice chat while I waited for my ride. The courtyard Marriott is consistently clean and a good business travel hotel. This one is up to standard. The room was a good size and I was glad to have a mini fridge in room. Two small cons for this light sleeper. 1- when the heat kicks on its pretty loud and 2- my room facing the front entrance had a lot of street noise. I was on the top floor too. That said, I am a pretty light sleeper so this may not be the normal experience for others. read more

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I love the location of this Courtyard Marriott. I was socked in during a snow storm and so glad it was only a mile from Creighton University Hospital. Eateries and shops nearby make this my go to hotel when I need to be of service the hospital. read more

Courtyard by Marriott Omaha Aksarben Village - Outside (2/19/2019) - Hotels Near Me - Omaha, Nebraska

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The room was nice. The decor was very pleasant. The furniture was clean and unscratched - it seemed relatively new. They offered free streaming on the TV for applications like Netflix and Hulu. I logged into Netflix and was ready to go. This was a very sweet option. The location is great with all the restaurants and establishments in Aksarben Village in easy walking distance. I would definitely stay here again. read more

The hotel, itself, would receive a higher rating. My room was comfortable, clean, excellent condition, and quiet. However, there was a problem. I checked out early due to a long drive and poor weather. One hour later, I realized that I had left an expensive ice pack in the room refrigerator. I called the hotel. The room had just been cleaned. My ice pack had disappeared. I decided to inform Marriott Customer Care. After the initial call, there was no further contact. Calls to Customer Care were answered with generic Automatic Replies. That was it. Neither Omaha Aksarben Village or Marriott assumed any responsibility, not even return calls. I travel frequently. Marriott is now in my Automatic Avoidance file. read more

Very comfortable and clean. Enjoyed our stay. My daughter and I were in town for her dance competition. We stayed in the room with a king size bed and sofa with pull-out bed. Cozy and enough room for us. Quiet hotel in a convenient location. Lots of restaurant options within walking distance close by. My daughter enjoyed the pool. Would definitely stay again. read more

This hotel was very clean, the area is quiet. I was in town during the busiest season of their year -- College World Series plus hundreds of young baseball players engaged in their own Slumpbuster tournament. My Uber driver informed me that they refer to this time as "Uber Christmas". Because the demand allows Marriott (and all others) to triple the room rates, you pay the price if you want to stay there. This hotel was stingy, in my opinion. No breakfast, no fresh coffee. For $300/night it seems stingy to me. Also, my TV did not work two of the three nights I was there. A maintenance guy looked at it the first night but was unable to fix it. Now, I don't stay in a hotel to watch TV normally, but with the college tournament in action and news of the Jan6 Committee hearings, I wanted to watch some TV. Again, for $300/night (again, triple the regular rate) I'd expect more. read more

Stayed here for a week while on a business trip. The rooms were large and spacious. The rooms was clean and inexperienced no issues at check in. The attendant was very helpful, polite and pointed out some local attractions. I used the online app to book my room and check in prior to arrival. There is a patio with a gas fire pit located outside and my team used this every evening. We asked that it be lit and the staff made the accommodations. There is a bar and restaurant here but it's just ok food and overpriced drinks. There a lot of local small pubs and restaurants right next door. The pool was open when we were here but closed half way through for construction. There isn't a hot tub but there is a workout facility. Overall a nice stay and reasonable price. read more

Oh Marriott. How you disappoint me. I am a loyal Marriott customer. I mean ride or die. So I don't know why they did this to me. First, the good - this place was clean. Immaculate. And that goes a long way with me. Hence the two stars. Two stars for being clean. But the service. I've just had better. When I arrived and found that there was no luggage stand/rack in my room, I went down and asked the young lady working if it was possible for me to get one. She checked in the "back" for one very quickly and came back to me and said that if there wasn't one in my room, there isn't one available. That surprised me. Like, not ONE, that you could find me, in this empty non-busy looking hotel. Let me explain. When I arrived that day, there were but a few cars in the parking lot in the back. A smattering. As I spoke to her, I saw no one in the lobby. It was a ghost town in that piece. No one stood in line behind me. So I was puzzled that she could make no additional effort for a luggage stand. But that's okay. I'll bite. I took that one like a champ. I wouldn't have a luggage stand. I mean, I'm picky, but not that picky. Later, I came back down and asked for a shower cap. But before I could ask for a shower cap, I had to find the young lady. That was another theme of my multi-day stay. It was hard to find someone standing at the front desk. I'd have to awkwardly yell to the back for help. But often I could look into the lobby/cafe area and find two employees chatting. And very often, these employees were just chilling. Shooting the breeze - a man behind the cafe counter and one of the front desk employees. I get it. It was super quiet at that point during the beginning of my stay. They were probably bored. Which is why I wondered why no one could find me a luggage stand. Ya'll can chit chat? But I can't get a luggage stand? But I digress. Back to the shower cap. So the young lady finally comes from around the back. She's nice enough. But honestly, kind of fake nice. I kind of want to feel like I don't want to get on her nerves with my needs. But I ask away. I ask for a shower cap. She does look, but she doesn't have one. So that's another ding. A sista can't get a shower cap at Marriott? Lawd. Errbody don't wash their hair every day. I am determined, and I do feel like Marriott could not consistently let me down. So I walk outside of the Courtyard, take a sharp left, and gently march into the Residence Inn next door. I explain that I'm a Marriott Rewards member and I just need some shower caps. The Residence Inn gives me shower caps to tide me over during my stay at the Courtyard. There was a very nice young gentleman at the Residence Inn and I appreciated him. So now on to the cafe at the Courtyard... the cafe was a nice touch. And everyone who worked there was kind. But I ordered over easy eggs every day just about, because I like a runny yolk. And I notice that my "over easy" eggs look like the eggs the gentleman next to me ordered - but his were over medium. My over easy eggs were never made correctly. So the food at the cafe was just meh. And the incident that really bothered me was when I, a POC, went up to the front desk at near the same time as a gentleman who was not a POC. I was clearly standing in front of the gentleman. But he was served before me. I mean like, the young man who was working leaped to see what the man BEHIND ME needed. Bottom line - the staff here try to be friendly, but they need a refresher on the nuts and bolts of service. I won't be staying at this Courtyard Marriott again. I can't risk not having a shower cap. read more

Stayed here on one of my first nights of a cross-country drive, and found it to be serviceable, if more geared towards business travelers than I was expecting. Also a bit confusing to have another Marriott property right next to it. The room itself was of a very generous size! Enjoyed the hotel's (extra cost) breakfast offerings the next day, including french toast and Starbucks coffee, which I later discovered are staples of the Courtyard offerings. Didn't feel like the place was designed to stay awhile, and I had to press on with my westbound drive the next day. However, it was interesting to see the business and shopping district just down the street, and if I'd known about that a bit farther in advance, I might have checked it out. read more

This is a newer hotel in the area. Situated right beside the University and two blocks from a small plaza of shops and a multiplex that is offering $5 seating for all movies (at the time I'm writing this). It's not an old theater either. It's just a low traffic area that's awaiting a build-up. The building is has a nice decor with spacious rooms. Everything was clean. New TVs, with exposed HDMI ports in case you have a tablet or laptop with video you'd like to play on a larger screen. What? Doesn't everyone travel with an HDMI cable these days? Free coffee in the lobby in the morning. It's behind a wall so you have to look for it if you're bleary-eyed. read more

The staff provided excellent customer service and were really friendly and helpful. The rooms were very nice and I enjoyed staying at this Courtyard! read more

We were at this hotel over the weekend and were not impressed!! The curtains were falling off the wall and the AC looks like it was falling apart. Loved the size of the bathroom but there was mold/mildew all over and there was an awful Oder when you walked in the room... I have since tried to send a message to this hotel and there has been no response... I do not think we will be going back to this hotel anytime soon! read more

Courtyard by Marriott Omaha Aksarben Village - The curtain was falling off the wall! - Hotels Near Me - Omaha, Nebraska

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I have been staying at this place for last 4 weeks during my business travel to Omaha. I feel a comfort factor here. There is renovation going on here, so please call them and check with them before if you have any questions. Things that went right during my stay: 1. Irrespective of the renovation, the staff is good and makes every effort to make you feel comfortable. 2. They serve Starbucks at the Bistro, perfect for me to grab coffee in the morning and get in my Uber as mostly I don't get much time to grab breakfast 3. No lounge, but the reception staff always helps me with water 4. Aggressive maids who starts knocking on the door starting 8:30 AM. 5. The staff/ maids holding elevators to carry things through elevators during the extremely busy morning time. Things that went wrong during my stay: 1. One time the alarm clock in my room was set to midnight and it woke me up two nights straight out of a really deep sleep and I was too tired to get out and pull off the plug. Being on a crazy project and coming back to my room to get in bed, I reported the issue to reception and nobody ever took care of it. Finally on the third day, I took care of it myself. After reporting it, I was told that I will receive good will points but I never did. 2. The gym is very small and has less equipment as compared to the Omaha Marriott or Residence Inn downtown. 3. The staff behavior is not uniform but individualistic. I have my favorite person at the front desk, but not everyone offers the same style and warmth. Tip: Renovation ongoing, please check before your stay. read more

Got this hotel randomly off of Hotwire. I was very pleased with the result. Hotel is in a great neighborhood. Right in the middle of the University of Nebraska Omaha campus. Down the street about a block is a nice variety of shops, restaurants and bars. Parking was ample and the lots were well lit and looked safe. The place inside is immaculate. Check in area was clean and welcoming. The process itself was a breeze. Large commons area with a bar and pantry. There was also a large patio area with a fire pit. The pool was small however, and once there got to be around 10 people in there it got really cramped. Also no hot tub which was kind of a downer. The room itself was nice, although with myself, my wife, and the two kids (ages three and four) it was cramped. Because we ordered through Hotwire we did not get to choose the room type, only that it accommodated four people. So we were put into a king room that had a pull out bed in the couch. When that was all pulled out the room became an obstacle course. The king bed was nice and soft. No complaints there. Decent sized flat screen that you could stream from your favorite sites (Netflix/Hulu/etc). Our room also had a small fridge which was great for the beer I bought. WiFi was free and actually was decent speed. Enough that my kids could stream onto their tablets without trouble. I did experience what another reviewer on her posted, the maids come very early. One of them knocked on our door at 7:45 the day we were to check out. So much for sleeping in late. Bathroom was good looking. Loved the walk in shower instead of the tub/shower combo you usually see. We did have a couple of issues however. When we first arrived and used the sink it was clogged. I toggled the stopper up and down a couple of times and a bunch of hair and whiskers came up. So I had to call maintenance to fix that. Also the shower door didn't seal all the way when closed so we ended up using an inordinate amount of towels on the floor just to soak up all of the water. Otherwise it made the tiles too slippery to walk on. Overall I was very happy with this property and would book again without question. read more

I find this to be a fresh and well located hotel. A little hard to find the first time but they send an email in advance to give non-GPS directions which is a nice touch. The lobby has good food and wine but due to the great location there are other bars and restaurants within 10 minutes walk. I like that there is a bike path just 5 minutes away that allows you to get a walk in and also to get to more restaurants on 72nd. The staff always take care of business. Internet is plenty fast and reliable. read more

My fiance and I just finished a 2-night stay here for our anniversary weekend and we had a great time! The hotel was reasonably priced and comfortable. We wanted to stay somewhere away from the downtown area, yet close enough to the areas we were going to visit. This hotel was perfect for us! It's within walking distance from many restaurants, and only about 10 minutes from downtown. I feel like this hotel was a little more downsized, not as elaborate as some of the other hotel chains we have stayed in. However, for us, it worked out perfect because we don't tend to utilize all the amenities offered at other hotels. They do have a pool, fire pit, common area, small workstation area and a small cafe. Overall, we would definitely stay here again! The price was right for what we wanted, the room was clean and updated, the staff was very friendly, and it was in a great location! read more

Still consistently good. Ten years strong. Their market place bistro is good and hopping at night. It draws a good crowd. The rooms are clean and modern. read more

One of the top three worst places to stay! It's loud all night with people slamming doors, running the halls and the walls are paper thin so you hear everything your neighbors are doing. Terrible place!!!!!! Will never stay here again and will tell friends and family the same read more

Great price for the quality. Newer hotel, clean, modern, very spacious room and bathroom. Comfortable bed that wasn't too soft or too firm. Nice furniture, tons of parking, and extremely helpful and friendly staff even at 1:00 am check-in. Stayed here on personal travel trip April 2013. Highly recommend. read more

Built on the track of the old Aksarben ("Nebraska" backward) Staying here since 2009 I like the feel of university feel w/ UNO across street. Walking distance to WalMart but even closer to the greatest little neighbourhood grocery Wollners. Six cool restaurants a walk away and a first run movie theatre. This time was I ordered a Crown and water and the bartender gave me a Makers Mark ! Took a sip and nearly spit it out. She said I am out of Crown and thought you wouldn't notice. read more

Hmmm, this one is tough. The room was clean, nicely decorated, fabulously high ceilings, flat screen tv, comfy bed that didn't taco, wifi, decent food with a variety of healthy choices, pool, clean fitness room with equipment from this decade. Front desk staff was friendly if somewhat lazy and content. Some one had left a really stinky dirty diaper in the trash right by the elevator on my floor. I asked the front desk staff to have it removed 4 times over the course of 2 days. Guess what? Three days later it was still there (the family with the baby on my floor left the same day I checked in). I could see the diaper sitting on top of a pile of rotting food in the can. The hallway smelled like baby shit, rotting food and air freshener. At least some one tried to cover it up. Then, there was the bar across the street. While this doesn't reflect poorly on the staff at the Marriot, it is something to consider if you plan to stay at this hotel. Farrell's Elite Sports Bar is so uber elite that it feels it needs to blast it's outside speakers until 2am or the police show up. Which wasn't till 1:38am. I don't mind a loud and crazy bar, but to have the speakers of your TV;s and the sports broadcasts blaring into the streets til 2am is obnoxious and ridiculous. read more

The location was great. The hotel itself was A little dirty and things looked to be shotty and falling apart. The room was small, like extra small. Everything was over priced. The food down stairs was so horrid. Don't bother with room service. Prolly wouldn't Bother to Rebook. read more

The people at this hotel were so friendly and helpful!! Had a low tire when we came out and they helped get us on the road!! Very clean rooms! Great location!! read more

This is a really nice hotel for a business trip. The lobby and rooms are beautiful, albeit a bit small for my liking. Clean and certainly well-kept, though. The food and coffee in the lobby is really solid, but a bit pricey for my liking. Gym and pool are lacking as well. But the staff is really nice and you're right around the corner from the heart of Aksarben Village, which has a lot of great options for eating, shopping and drinking. Not sure I'd ever stay here for leisure, but it's certainly my hotel of choice for business. read more

I am just going to cut to the chase... 1. VERY friendly staff and service! You were always welcomed when you walked in. 2. Breakfest area panera style - fresh breakfest meals with a wide variety of choices that you normally don't get @ hotels. (breakfest sandwichices, scramble eggs, oatmeal, etc!) 3. Very CLEAN rooms and hotel in general. 4. Wifi access. 5. Boarding pass area (VERY HELPFUL when you need to print out boarding passes!) 6. Pool and hot tub! There are only two cons about this place.... One... Our room wasn't clean until around 3:00 in the afternoon, which wasn't too horrible, but it would of been nice to been clean in the morning or earlier afternoon so we're not rushing to get out of the room to clean. Two.... The location, is in an odd location in between colleges, otherwise it's GREAT! (Don't forget to check out the deli down the street, and blue planet natural grill when visiting!) read more

They changed management either at the end of 2015 or beginning of 2016. Service has improved 100% with the new general manager from Texas. They are in the middle of a facelift. I stayed in a newly remodeled room. It is modern and bright. Love the new sofas! read more

I've been a Marriott guest throughout the country and I've never had any issues with the hotel or the management. The issue I had was when I placed a call directly to the hotel and asked for the lowest/cheapest rate available for one person. The gentleman gave me the quote of $179/King. Mind you, I asked for the LOWEST/CHEAPEST rate. I told him I was just on their website and saw the rate of $169, with 2 queen. I didn't care for his sales tactic. read more

We had the opportunity to attend the NCAA College World Series in Omaha this weekend. The entire staff at the Courtyard Omaha Aksarben Village was outstanding! The rooms were clean and the beds were very comfortable. As a person that spends about 100 nights traveling for business, I will tell you this property and the GM are as good as it gets! Bravo.... read more

Beautiful space, comfortable bed, nice pool and hot tub for a crazy good price. Would definately stay again.

Exceptional service. Treated everyone like Pros (LAFC). Very caring and great customer service. One of the best hotels I've stayed at.

We recently stay the courtyard at Aksarben, Nate was very helpful and put us in a room near the stair, so we can walk right out the side door for the Scott conference center. I also what to share a quickly story from someone who was also attending the wedding also. The lady was about in her 70's. Her flight was delayed and she miss the wedding and the hotel blow her away. They have someone greet her with a beer and snack. The agent also personally show her where to the conference was. I have a lot of family and friends that live in Omaha and personally come back to omaha at least once a year. I don't give out 5 stars often but you guys deserve it, great work and I will be back in the future! read more

The morning started with a call that there was a maintenance issue with the Suite I had reserved. They offer a regular room or a regular room at the hotel next door. Neither options were aceptable because we needed the separate room for the children to fall asleep. We drove toward the destination and hadn't heard that anything had been figured out so I called. I was told the suite was ready for us. We arrived and found out that the suite they assigned to us was a handicap suite so there was no bathrub. A problem with 2 young children. The room felt damp but we stayed. Took the children to the pool. Then, when preparing for bed we found a toenail clipping in the bedroom. Gross, didn't touch it, just covered it up. Then, when making the hide-a-bed we found the cover the bedding was in had some kind of black substance on it. All of this topped off with the dirtiest looking hotel carpet I've seen. On the positive side... breakfast at the hotel was very good! Was the highlight of our stay. read more

Courtyard by Marriott Omaha Aksarben Village - Hotels Near Me - Omaha, Nebraska

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Stayed here for the Maha Music Festival. I do really love these new Courtyards and their common areas. Modern with nice food and bar choices, easy check-in and rooms that aren't just cookie cutter. Perfect for the price and just what we were looking for. read more