I would suggest you not to go here…read more I went to make sure i didn't have a stress fracture in my foot. The check in process was simple & pleasant, but when i actually saw Dr. Yates, she didn't seem too happy to be there. All she told me was it's not fractured, probably just a sprain and to stop going for jogs (reason for injury) No information on how to treat it (easy google search, i know) and when i was brought back to get X-Rayed the nurses that brought me back didn't say much to me because they were too focused on competitively flirty with a coworker half their age. Seemed like they forgot about me but that was very uncomfortable situation. Aside from them, as a practitioner Dr.Yates should be addressing the actual issue while offering tangible advice instead of just saying "find something else to do, have a nice day"

Not a good experience, felt like Dr rushed me out, didn't go over any of my blood work we took,…read moresaid they'd call, never did. Dr. C didn't introduce himself to me, they had to look at my records to see who treated me. Glad I didn't go in for anything too serious.

I am unsure but I believe they tried to take my Yelp review taken down, so I am having to redo it…read more The most important details regarding my experience involve one of the staff members threatening to stab me in the eye with a needle while doing bloodwork, telling me to clean paper towels up off the floor, and tossing paper towels at me telling me to "wipe my damn face" (verbatim.) So if you decide to go here keep in mind there is no wait time for a reason. After my visit I continued to throw up over 24 hours and am now having to see a specialist. Would encourage anyone with a negative experience to contact the state medical board.

Brought my mom in to get checked out after a fall. They got us in quickly, were very kind and…read morethorough, making sure to explain everything and sent us to get more testing done with another facility to rule out some things. The staff couldn't have been nicer, helping facilitate communication between primary care docs and the MRI facility to help get us where we needed to go! For a freestanding ER, this one tops the charts in my book! The facility itself was clean and comfortable, and they treated everyone that came in with the same kindness and professionalism you hope for. If I'm ever in need of emergency services, this will be my go to place!!

I went in on Friday because of a sore throat, what I suspected to be strep. The nurse did a rapid…read morestrep test, which came back negative. The doctor then came in, told me I had tonsillitis, gave me a steroid shot, and prescribed antibiotics. He neglected to go through symptoms with me and spent less than 5 min in the room with me. I trusted what I was told and took the antibiotics as prescribed. 4 days went by and my symptoms had only gotten worse, I could barely talk and the pain was so severe I was unable to even drink. I went back in on Monday, and after the nurse was looking at what I was prescribed and diagnosed on Friday, she was surprised and told me that it wouldn't have helped me get better. The doctor, different from my prior appointment, came into the room and analyzed every symptom I had complaints about and went through everything very thoroughly with me. Despite how busy the clinic was, she ensured to give me the proper care and time needed to help me get better. Due to the unfortunate circumstances I dealt with from my first appointment at West Wind Primary Health Center, I missed 5 days of work and was in severe pain that could have been prevented. Despite my negative experience with my first time there, as a whole, the clinic staff was top notch and very helpful.

I'm not sure how to frame this review, but I will do my best to give the employees at this hospital…read morethe benefit of the doubt during this difficult time. I am a veteran who has no other option than a civilian emergency room just like so many others right now. I arrived at 4:30pm to be seen for kidney stones. I developed chronic kidney stone syndrome while on my first tour in 2008 to Iraq and have since passed roughly 65-70 stones since then. Not All of them leave me debilitated, but this one.. This one has had me bawling and writhing on the floor in excruciating pain. Now, I have no idea what covid fear has done to the mass populace, but I stand firm that my immune health will be fine throughout.. I was triaged and registered, then told it would be a 3 hour wait. After an hour and a half of waiting, I get up and check my place in line and am told it is now a 5 hour wait. For anyone who has passed a stone (dudes, I'm talking to you) you Know it is the most excruciating pain a male can go through, comparable to birth. After dropping to the floor from dizziness, the security guard asked if I needed a wheelchair, which I took him up on. This was just prior to being told the wait time had jumped 2 hours. After about 2 minutes of deliberation, I called my wife to come pick me up so I wasnt basking in sick people's germs for even longer than I was originally told. I hobbled into the back to have them remove the IV and was asked to sign the "you're leaving against doctors advice" form. That was laughable. No doctor had seen me, no one had advised me. No one did shit except make me feel awkward for inquiring about my place in line. Based on the looks I received, it's my guess that my tattoos (zero gang affiliated ink btw) had something to do with it. It definitely wasnt my demeanor, my Please and Thank you's were in all the right places. As I'm having my IV removed, I state how sad it is that vets are given such second rate treatment at Every hospital, not just this one. I hobble out to the front where my wife had dropped me off and I collapse before reaching the curb, writhing in pain. I crawl to the curb with Zero "hey man, are you ok" from the staff. For about 7 minutes I laid on the ground, unable to get comfortable as my stone/s descended further and further. The car ride home was intense for my flanks, and once home I drop to the floor just shy of my bed and really let the waterworks out. It is now 8pm, and I would have had another hour and a half to go had I stayed. Like so many VA hospitals, this seems like the type that will let you die in the waiting room before receiving care. In conclusion, if you have Real pain or Real sickness/illness, don't put your faith in UMC. They almost certainly will leave you worse for wear. Thank God I wasnt actually stabbed, even though my guts are being torn apart right now, I probably would have bled out. That is the fairest review I could muster. Lesson learned.

They'll change the bill on you. Paid the $130 cash visit price which front desk said would be total…read moreunless additional services were rendered. Had intake lady take vitals then a 3 minute chat with an NP that basically just said can't help here need to talk to primary care provider. Rip off already but then followed a bill for "new balance" of $30 following week. I'd go covenant last I went was cheaper and no surprise additional billing.

If I could give no stars, I would. My daughter, 23 years old, came to this clinic on 12/10. She had…read morebeen vomiting since 12/5 and could not hold anything down. They swabbed her for Flu and Covid, both were negative. No labwork drawn, no fluids given; she was told it was viral. They gave her a shot of promethazine for the nausea. She drove herself to the clinic, and if you know anything about this medication, it will affect a person's cognitive abilities. She was told that she has 20 minutes to get home before it kicks in. She then left after 45 minutes of them getting their payment and her discharge instructions together. She still did not receive discharge instructions from them. She was high as a kite when she got home. Thank God she didn't kill herself or, God forbid, someone else. Fast forward to Friday, December 12. She had a seizure around 6AM, ambulance called, she went to the ER. She was severely dehydrated, had critically low sodium due to the severe dehydration (which caused the seizure), kidney failure (creatinine of 7.8), and liver failure (lab values in the 3,000 and 5,000 range). Obviously, she was admitted to the ICU. She ended up being intubated, having to have dialysis, amongst many other things. We are now on day 18 in the hospital and still no outlook for discharge. Would drawing labs and giving her fluids have prevented this? I'm not sure. But it sure would have been a critical step to try to prevent it. I called and talked to the assistant manager regarding the lack of care from her visit and the fact that she was given an injection of medication and allowed to drive. Got zero empathy, zero help; she was not aware of their policy about giving that medication. She didn't know what the policy was for the providers at their previous places of employment regarding the administration of this medication and how it differs from the current one. Common sense would tell anyone, if a medication affects a person's cognitive function, they should not be allowed to drive. PERIOD! If she would have had a wreck, this clinic would have been liable for that. Sorry for the long post but please, do not take your loved ones to this clinic. We got really close to losing our daughter at 23 years old. After speaking to them, they do not care. There was no concern or remorse for the situation. Find a provider that takes their job seriously and cares about patient's health and getting them better.

Every person I encountered - even the people I spoke with before entering the building - was so…read moreincredibly kind and attentive. I know the staff is taking good care of me when I come to UMC. I trust them with my life.

The Emergency room is a JOKE!! I arrived with chest pains and very high blood pressure. I had blood…read moredrawn several times, vitals taken several times, an EKG, and a chest x-ray. Then sat in the lobby for 5 hours and nobody was helpful or explained anything to me. All that the staff kept saying was there are no beds available, then they said the doctors had a shift change so they said he, as if there is only one doctor in the E.R. was busy seeing the new arrival patients. After waiting 3 hours I informed a nurse that was walking around taking people's vitals in the lobby that my head was starting to hurt more and my chest felt tight, she assured me that she would let someone know. 2 hours after that no note was ever made nor was anyone told about my situation. I couldn't take it anymore, I told them I'd rather take my chances of seeing my doctor in California when I fly home in 4 days and the nurse was quick to say ok, let me take out your I.V. and if you want your results just check "mychart", when I told her I seen some results on there already but I'm not a doctor and don't understand them, she said just sign this form saying I'd follow up with my primary doctor, but basically I felt like she was just happy that I was one less patient to worry about. So if you have to go to an E.R. DO NOT GO TO UMC IN LUBBOCK!! Unless you like being treated like a number and have 12 hours to sit around twiddling your thumbs. There's 5 stars to choose to rate my experience, I was looking for the Negative 100 stars button. It's not available just like the care they didn't offer.

Came to this center after being referred by a specialist I am seeing. Needed a CT scan to…read moredetermine cause of persistent back pain. It showed what was going on at that site in my back and my specialist's people will be able to help me appropriately manage that issue. Very satisfied with everyone I dealt with today! Caring, friendly, and competent!

Customers be warned: this is NOT an urgent care facility! You WILL be charged outrageously here…read more I went here on a Saturday in December and only because the UMC down the street was not open anymore on Saturdays. I had two tests, one positive for the flu, and a chest x-ray by request. The charges were $600 for the testing, $1,000 for the x-ray, and $3,000 for an arbitrary and vague "emergency room" charge. I observed front desk staff tell another patient who asked for an estimate that "by law" they cannot disclose the cost of their medical services prior to treatment. This is incredibly shady, and Covenant is skirting the law very sneakily with these kinds of "emergency centers". The only reason I can justify even two stars is due to the relative quality of service. This is an Emergency Room and is run as such, just without all the bulk and excess of an actual hospital. I was treated generally well by everyone, though I did have a fair wait once I got into the room. Unless you really think you're at risk of death from your injuries, do NOT come here. Upper respiratory stuff, minor cuts, etc. I would implore you to find an actual urgent care facility in town.

I visited this clinic after needing labs and will not be going back. The np I saw had refused to…read moregive me labs without me coming back despite me telling her I'm unavailable in the upcoming weeks. She proceeded to tell me that because regal park is a small independent clinic, their process is longer than umc or covenant and there's no way I can get my labs emailed or sent home. Basically she was ready to withhold them unless I went back to see her and established care with the clinic. Yikes! I later found out that their labs are available to see through an app... Oh and my labs were not processed to be done as I sat there for 40 minutes in the waiting room. An hour visit at another clinic took 3+ here! Would not recommend.

Such a kind, caring & urgent medical center. The staff was so helpful and was able to help get my…read morehusband stitches in a timely manner. We didn't have insurance and the Covenant urgent care are turned us away. Their staff didn't, they acted fast because they genuinely care for the wellbeing of their patients or visitors. Dr. Tiemann is an amazing doctor with great bedside manner. Definitely recommend this clinic. It was even affordable considering everything we had done. Thank you for the quality care.

The kindest Team! The office closed at 5, I got there at 5:01 with a concern about my baby. I…read morestopped the nurse in the parking lot to ask a question, she ran and grabbed the nursing staff and the doctor. They took care of us in the parking lot and were so kind to us and helped us!

I've probably been this clinics most problematic patient lol, they've gone above and beyond for…read moreeverything I've had issues with. From strep, to flu, Covid and even regular checkups. I love the nurses, the nurse practitioners and Dr Long especially. Good people and good experiences. Even through the crud, these folks have come through. I would recommend to anyone to come by here and get checked out!

Allen the Physician Assistant was so kind , He took an…read moreimpacted object out of my ear. Thank you Allen You are awesome

Very friendly and the care was good! Took me a while to be called back, but once I was I was taken…read moregood care of.