Dr. Gardner is the best. She listens to concerns about your animal, offers advice and handles the situation in a professional and caring way for your fur babies. Highly recommend! read more

As other noted, the service has gone downhill since they changed ownership and became part of a larger organization. The latest is they will not send a prescription to an online pharmacy (ex. chewy). You either need to drive there to get your meds, get a paper prescription from them and mail it, or use their online store. I wouldn't much mind using their service, but for what I need, I then have to pay for shipping, and unlike Chewy, they don't have non-rx items to use to get to free shipping. Inconvenient and I don't see where it is any easier for them to provide a paper rx. Care during routine visits is ok, but nothing outstanding. And I still have a nagging feeling they could have diagnosed our previous dog's cancer at an earlier visit. read more

My husband and I took our 4 year old cat for a concern with her cough. It was our first visit and we were very pleased with the care provided by Dr. Neylon-Dudos and the vet tech, Jessica. read more

So, so disappointed with this place. I usually HIGHLY recommend this place to many people. However, after today, we will be finding elsewhere to go. I had an appointment scheduled for my cat to be sedated and shaved for 7:30 this morning. Upon waking up, I COULD NOT find my cat. So, in the midst of my panic I called Coventry Animal hospital to inform them I couldn't find my cat. I was told 8 am would be the cutoff for drop off. I asked if I would be charged for not showing up if I couldn't find my cat. They said NO. Then I get a call from the animal hospital minutes later, from the female groomer. Who honestly always has an attitude and is quite rude. Answering the call, I was then told by her that I WOULD BE charged $176. I told her I just called and said I couldn't find my cat and asked if I would be charged and they said no I would not be charged. She then said "well you're gonna be charged if you don't show up...I'll give you till 10"...so rude. Anyway, I end up finding my cat and bring her to the animal hospital. Upon arriving I'm told three separate charges. One being the sedation plus blood work..? I never had blood work scheduled. They then proceeded to tell me that they're changing my cat's blood work from each year to every 6 months. Totaling $230 for the bloodwork and sedation!! Leaving me no choice but to spend that money because if I didn't I would've been charged for "cancelling". $230 is not pocket change. Informing costumers BEFORE getting to the office, BEFORE the appointment, should be made a priority; which I guess it is not here. My final straw was picking my cat up. Not only did she not get her full "lions main" grooming (her tail was left untouched, which has NEVER happened), it was was also done so, so poorly. There are lines, streaks, and bald spots on my baby which has never happened before. I'm upset for her and I hope she was treated kindly and gently while under, because I honestly can't convince myself she was. Oh by the way, the total was $345 for what was just supposed to be a sedation and grooming! UPDATE: we received a call from a representative of the animal hospital, and received multiple apologies for the miscommunication. We ended up being refunded $131 for the unexpected bloodwork and an additional $10 because we were overcharged for the grooming (). We were told our situation was discussed with the Coventry Animal Hospital's team and that there IS NO cancelation fee. We appreciate the refund and immediate feedback. read more

This place is AWFUL. I can't even emphasize my disappointment and genuine disgust enough. For 13 years, we have taken our dogs here. (From three dogs to one, up until yesterday for the last time.) Two times in life or death situations, we were met with complete lack of compassion and care. While our dogs suffered, they were quick to jump to "there's an emergency fee". Yes, great, not a problem. Still refused to see them. Forced to drive an hour to then say goodbye to our beloved babies, on two occasions. Yesterday - our oldest passed peacefully at home. We again headed to this piss poor establishment as they'd seen her for 13 years. Rather than compassion and care as any medical establishment should be whether it's pets, or people.. all they cared about was money. They came to get a credit card to file and left our lifeless dog laying in the car so they could prioritize payment. These people are awful. The establishment is awful. Money isn't a factor when it's willingly paid. It's however selfish and disgusting to not prioritize the pet during grief and emergency situations over processing payment. 13 years and tens of thousands of dollars later - we will no longer use this horrid practice. Do f*cking better. read more

So i have to agree with some of the poor reviews that were given to this place due to two dealings i had with my pets recently. The issues really started with my one pet, which is too long a story to tell. However i will mention what happened to my other pet. I took my cat in to be seen by the vet. I really liked this vet until this incident. The cat i took in was born a feral kitten and has always been an outdoor cat. He is always up to date on his shots unless i cannot catch him, but i always made an attempt every year. I noticed that he did not look well and felt he had an upper respiratory infection and i was concerned about his eyes. When i saw the vet she diagnosed him with an upper respiratory infection and the herpes virus. We discussed medication for my pet and i expressed concern about giving him the liquid form of Doxycycline because my cat is not used to being handled. She informed me that the medications she wanted to prescribe could be compounded into a treat form and they would send them to Wedgewood and i would have the medication within two days. I was fine with this. We planned to do a recheck in a week to check his eyes. I saw the vet on Monday. On Tuesday they finally put the prescriptions through and then i called Wedgewood in regards to whether they received the prescriptions and when would i be receiving them. I was getting concerned about my cat not having any medication for two days. I have to interject here they gave my cat one dosage of Doxycycline on Monday. Wedgewood reported that i would not receive the medication until December 26, 2023! I flipped my lid! I spoke to two front staff people before speaking to the office manager. The first staff person i spoke to said i was sent home with medication and i said no i wasn't. I was told it shows on my account that i was sent home with medication. I said no i was not again and said can i get the medication? I said waiting till December 26 is unacceptable. The person i spoke to said i could call back to see when the medication would be ready for pick up. They also mentioned something about December 26 and that it shouldn't take that long to get medication. I don't remember the exact conversation with the second person. When i called back a third time i spoke to the office manager. She reported the medication the staff was talking about was what was given in house. I told her about the December 26 date and she was going to reach out to the vet. When she reached out to the vet the office manager told me a paste could be ordered that would take 7 to 8 days to receive. I told her i would never be able to get that into him and that is not appropriate to wait that long. She then said something about another medication that i could call around for at the local pharmacies to see if they have it. ARE YOU KIDDING ME?! People take their animals to the vet when they are sick to receive medication. YOUR FULL TIME JOB is veterinarian care, that is not my JOB. So i spent $217 for nothing! They did not offer my cat any other medication that he could get currently until what they wanted him to have arrived. This all happened on Wednesday. I then took my cat for a second opinion on Saturday. On the paper work that i received from Coventry Animal Hospital on Friday it said he was well hydrated. He had lost 3 lbs since the last time he was there which was two years ago and weight loss was also one of my concerns. The vet that i received the second opinion from reported my cat was DEHYDRATED! They had to give him fluids. I highly doubt my cat was well hydrated on Monday when the vet at Coventry saw him and that is what is documented on his paper work from them. He also received an antibiotic shot that would be good for two weeks and eye drops from the second opinion. Why did Coventry not offer this when i was told about the December 26 date for the medications they wanted?! Another thing i forgot to mention was the vet i saw at Coventry never told me my cat had an ulcer in/on his eye. I have no idea what that means for my pet. This office does not think outside of the box for problems that arise. The office staff lack appropriate customer service skills and the one office member will antagonize when you are upset...example i was upset about another incident with my other cat that involved Jamie Gardner and the check out person did not like how i took my change from her and said "that was not necessary." I stood there thinking are you kidding me? You want to start something with me over how i took my change from you?! I wanted to say you need to take some customer service classes! I have to say that his practice is for rich people and i say that because of issues that were going on with my other cat. The office staff really need to learn how to treat people when they are upset and take some customer service classes. read more

If you love your pets, go elsewhere. We were offered no actual diagnoses at Coventry Animal Hospital- this occurred with 3 of our dogs over many years. We're not at all pleased, and the last experience pushed us away for good. The upsell of products you can be buying elsewhere much cheaper is pushed on you without a full explanation. They do not acknowledge food as medicine for the animals, but would prefer to have you try multiple expensive meds-with no actual diagnoses. Guessing, not animal care. I did attempt to access the manager before writing a review, that was a wait hold time almost as long as the room visit wait. Overbooked, overpriced. read more

I took my dogs here for the first time, since I moved up here, for their annual check up. Both my German Shepherd and Cockapoo were healthy prior to the visit. Forty five minutes after technician took them in I received a call from vet. She told me that my dogs were perfectly healthy and told me they were due for several vaccines. She asked if she should administer them. So I figured it was safe to give them as she made no mention of side effects. Finally, they came out with my fur babies and with, to our surprise an extremely high bill! Over $600 for visit and vaccines for two dogs however, I've never paid that amount at our previous veterinarian hospital! An hour or so after arriving home my Cockapoo became lethargic. Then, suddenly started diarrhea all over herself and all over the house. This went on all night I called the hospital in the morning. I explained situation and ask if I could bring her in. The girl told me yes but there will be another charge for visit and any medications. I decided not to bring her I couldn't offered another bill! I hoped that she get better and it would go away. Four days later, she is still sick. I don't understand why a veterinarian would ask if it's okay to give so many vaccines at one time to an 11 pound dog if there was a chance of complications !!! Is this the first time this happen to one of their dogs! She didn't even tell me to look out for signs of illness. It's four o'clock in the morning and I'm writing this review because my dog is waking up every two hours to poop. She's going 10 times a day or more and throwing up. I am so disappointed that I chose this veterinarian! They could've told me to bring her in free of charge being it was there vaccines that got her sick not even out of courtesy or given me medication free of charge. These veterinarian in this place are only out to get every penny they can they do not care about our dogs! Update, Sadly, I had to call them because she's still sick. Veterinarian did explain that due to vaccines this can happen. However, prior to that she stated it was because my dog was stressed for going to their hospital for the first time. I couldn't believe she told me that stressed for four days! No it's because she wanted to administer all the vaccines at one time!!! Then tech calls me and says the charge was over $150 for a visit that was only made because of their negligence! I told the tech that I would only pay for the medication because the visit and check up should be free of charge! They told me they wouldn't bring my dog out until they spoke to vet. I got scared thought they keep my baby. I called my husband, he came over we got our baby and paid only for medicine. I have had dogs for many years I take good care of them and always take them to the vet annually. However, this veterinarian at this hospital is only out to nickel and dime you! No concerns or care in her voice what so ever for my dog. I totally forgot the vets name on the sheet it says Jamie Gardner but I will not recommend her or this place to anyone! And it's not about the money it's the courtesy you give your customers so they can feel as you care for the our fur babies! read more

This is the best vet practice around! We moved to PA not knowing anyone with an old sick dog. Dr Marchetti welcomed us in and took great care of our girl. We got a new pup and of course came back, that was 14 years ago and we have gotten excellent care from everyone here. Dr Marchetti, Tracy, Ashley, so many people that I cannot mention them all ,who treat us like family. read more

That while the drive is quite far for us, we will not take our dogs anywhere else. The staff is top notch, always!! We have 2 Rotties & a small pittie. Our one Rottie has an iffy temperament at times, the Vet. Techs. & vets always treat him well, even if he wants to act out, we found it best for us to muzzle him & not put that on the staff, even though they know how to handle him. Dr. Marchetti is the best there is . read more

I started using Coventry Animal Boarding this Summer as my previous place shut down. The staff has been extremely friendly, knowledgeable, and I am very happy with the boarding services. My dog grew fond of Dawn who is in charge of the boarding and kennel care. She is such an animal lover and I knew I found my new boarding spot as soon as I talked with her and she spent at least 30 minutes going through all of the details to ensure we were comfortable with the process. Board here and you will NOT be disappointed in the loving attention your pet will receive. Thank you Dawn and to the rest of the Coventry staff! read more

Coventry Animal Hospital vet techs and Vet's are empathetic, caring, and responsive. I will continue to trust them with the care of my animals. Thank you for all that you do. Special thank you to Dr. Maria Triana, Shantell and Tiffany for handling the care of my doggie Mr Needles. Thank you read more

In a Vet I look for competence and compassion for both the pet and its human companion who is paying the bill. I find that here. My BFF Maxine was so sad, suffering and lame and when diagnosed and medicated was back to her self in 24 hours! Dr. Duda was great and respectful of my desire to avoid unnecessary or impractical expense. Tracy our vet tech was also wonderful - helpful, caring, competent. Thanks to all the staff here. read more

I've used this veterinary office since 2010 and always had a nice experience. Today our tech was Tracy. She was very kind and attentive, handling my cats with care and understanding. Our doctor was Dr. Marchetti. He was also very gentle with them. They were both nervous as expected but stayed calm. Dr. Marchetti spoke in a calm voice and was very knowledgeable. My older cat has a loose tooth and two small painless lumps on his tail. I appreciated that the doctor was not pushing me into getting a surgery scheduled to remove the tooth and two lumps-it is something he'd rather monitor and discuss in six months. All three techs in the front office were nice and kept to themselves. The front office was clean (little bit of fur here and there), and not cluttered. I will continue to use this vet, and I recommend them. Not sure where these negative reviews are coming from. read more

I'm sorry to write this review because I always receive great service from the doctors and the front desk staff. I have not however received good customer service from your groomer, Carol. She is extremely ignorant and unprofessional. I have dealt with her attitude on 3 occasions while getting my dog groomed and have decided not to use her services again and I may not return even to use the hospital. She has made negative comments about Kate and the front desk staff multiple times. I will be taking my grooming business definitely elsewhere and possibly finding a new vet all together. I can not patronize a business that has a team member like Carol on it! read more

I switched to this vet after a bad experience at another local clinic. The doctor I met was knowledgeable and incredibly compassionate towards my situation. I'll be using coventry animal hospital and from now on... read more

A great place to bring your pets. Dr.Marchetti is a great veterinarian. I spent a bit of time talking with him and I was very impressed. The hospital is clean and the staff is great! I would recommend this hospital to anyone in the area! read more

So happy to have found a great vet in my new location! Will for sure keep using them for my cats. They are quick, professional, and even the desk staff really seems to care :) read more

I've seen Carol to groom my dogs and we built an amazing friendship due to the professional and extremely knowledgeable service I've received from her! Wouldn't trust anyone else read more

We have a new puppy that joined our family at Christmas. Coventry Vet has been amazing with her. The staff are very friendly, the doctors are truly wonderful. Dr Gardner has been taking care of our our dog since she was a small puppy and we can not thank her enough. I would highly recommend Coventry Vet to anyone who loves their pets and wants to feel like they are part of a vet family. read more

We recently adopted a rescue hound dog, Petey and took him to Conventry Animal Hospital. The staff is great - patient, kind, and has a great sense of humor with the howling hound dog. They all came out to meet him on his first visit and now when we come in he his greeted with the same enthusiasm and kindness. The staff is very knowledgeable, prices are reasonable, and they take the time to answer all of our questions. Petey also LOVES Linda at the front desk - she is so sweet and always make sure to give him some extra attention (and treats)!. read more

I was very happy with this animal hospital until Jamie Gardner mis- diagnosed two of our dogs. one ended up diabetic and the other one just passed with cancer. only 8 years old. VERY UNHAPPY read more

Terrible! We brought our cat there, only because they were the closest and she was straining to breathe. She was scared out of her wits and the vet tech had ZERO compassion. She was very loud and not at all gentle. They took her away to take an x-ray and after 10-15 minutes of having her alone in the cold, loud room, they finally came back to say that the x-ray machine was broken but that she was dying. We immediately took her to another hospital. They swooped her up, speaking softly to her and to us, got her on oxygen, etc. While the final result was heartbreaking and she didn't make it through the night, I am still so happy that she wasn't at Coventry, stressed and scared as she passed on. read more

My dog and I have NEVER been treated so awful at a vet before. The staff and doctor were extremely rude and unprofessional. They shoved a muzzle on my dog, and they called him a "bad dog" for growling. They were extremely rude to him after this event. They didn't give treats or talk to him or try to calm him down. They also treated me like a horrible dog owner and criticized his behavior. Lack of compassion and love of animals made me wonder why these people are even in this profession. My dog was treated like an object, not a living animal. It was honestly traumatizing to us both. Anyone who knows animal behavior is aware that being muzzled and having a light shined in your eye and being inspected while being in awful pain is TERRIFYING for a dog. I have never been so upset or angry in my life. My dog is my child, and I want nothing but the best for him. Needless to say, I will never go back, and I am extremely happy with my new vet where he is treated like the great, loving dog that he is. read more

This is possibly the best vet experience I have ever had, and I have spent a lot of time in veterinary offices over the years. My dog tore her toenail while she was playing and it was hanging off and bleeding. I am not from here so I went to the closest vet--Stowe Animal Clinic. Yikes! Really dicey looking place with a vet who barely spoke English that wanted me to go get cash from the 7-11 down the street to pay him, so I hightailed it out of there. Went back online and I found Coventry. They took me right away and I was in and out of there in 20 minutes. They were not only quick, extremely friendly, and attentive, but my Dachshund, who is typically terrified at the vet, came out completely calm and happy. I don't know what they did, but for 9 years vet visits have meant shivering and crying and one time she even pooped herself. When we walked in the shivering and crying ensued, but they took her back, bandaged her up in a special Halloween bandage, and when they brought her back in she was as calm as I have ever seen her. read more

Dr. Gardner, along with other staff members, have always been extremely caring and helpful. They are a wonderful group of people. Top notch and highly recommended. read more

I love this place. I recently switched vets due to unreasonable pricing and hours. This place is great. They have great employees, whom all visibly care and love animals. They have very reasonable prices, and have great hours which is huge as many other vets in the area are 9 to 5! Another thing I love, is when you make an appointment you are generally seen once arriving within 10 minutes and they stick to your appointment time and get you in and out. Being a very busy person this is also a plus for me. Cannot say enough good things about this animal hospital. read more

My pug is not one for liking to go to the vet so I was nervous taking him to a new vet. The best choice I made. My pug loved it there! All smiles n happy even tho he wasn't feeling well. Great staff very clean place. If you ate looking for a new vet this is the place read more