Met Kyle and his team at the home show this year as we needed a new hot tub. We found the one we…read moreliked and then went to the new Spa Spot on the west end. They are extremely helpful and really do go out of their way to ensure satisfaction. I had several inquiries about power needs and Kyle went well above expectations in getting me what I needed. using our hot tub now and it is miles above the one we use to have (series 481). The lounger and therapeutic jets are incredible. I highly recommend Spa Spot and the west end location.

I can't rave enough about how great the customer service is at The Spa Spot! The owner and the…read morestaff are super knowledgeable and helpful. Even the owner is easy to contact if I have questions and he is super responsive and helpful (day or night)! It can be tough being a new hot tub owner and he has helped me immensely. I recently needed a technician to come out and the owner had someone out the next morning! Choosing The Spa Spot to purchase my hot tub from was the best decision!! I would highly recommend them and you are also supporting local

i have a older hottub bought from spa county. I have started to have a few problems with it. I…read morecontacted Scott for the first time he walked me through what I need it got the part helped me with instructions on how to install and it worked perfectly and then this year it was having other problems contacted him he I sent him pictures over text. He showed me exactly what to do and it worked very helpful very friendly and didn't try to push any sales on me. highly recommend them if you're looking for a new to hot tub and also if you need any repairs to your older one, they're very helpful.

I first rented a hot tube from Spa Country for a month (what a great thing to do) before I…read morecommitted to buying one. I cannot believe the wonderful friendly service I received at every point in my interaction with the staff/owners of Spa Country. They set everything up, completely- explained everything- gave me an excellent price (the cost of rental is deducted from the cost of purchase). And of course- the hot tub is amazing! I would highly recommend Spa Country to anyone considering a hot tub purchase.

Another great visit and what superb advice from Justin over balancing our water and also…read moreinformation on the new range of chemicals. Thanks again.

Lots of parking but it's a bit tricky to turn left out of the parking lot (crossing traffic)…read more Staff was very knowledgeable and friendly. One of the hot tub chemicals I was looking for wasn't in so an alternate was suggested but they also let me know that chemical should be in by the end of the week. Great store to browse but quite pricey.

I want to give this place 4 and a half stars because it ain't missing much…read more Prices for drop ins 8$, check! Free lockers, check! Swim suit driers, check! Long, long, deep swimming lanes, check! Cold pool water, check! Diving boards, check! Hot tub, check! Sauna, check! Cold and hot showers by steam/sauna, check! Steam room, check! Lounge areas, check! Skylights, check! Great attitudes at the pool, Life guards and swimmers alike, check! I swear to dog, this is the best pool in the city. I'm a wacko who actually enjoys the colder temperatures of the pool! The only things its missing is higher diving boards and a bigger Sauna/Steam room,( they are always full). And maybe a deeper pool. From my point of view, those are they only things other pools in Etown are doing better.

The Peter Hemmingway Fitness and Leisure Centre serves the northwest part of the city. Peter…read moreHemmingway Fitness and Leisure Centre, formerly known as Coronation Fitness Centre, has recently undergone a renovation to include a large built in whirlpool (thank you very much) and overall maintenance. The pool area is 50m, has and wet and dry sauna and a large observation area (accessible from both on and off the pool deck) and is home to the Coronation Triathlon. The large bank of south facing windows lets in amble light and doesn't make you feel like you're sitting in a humid brick cube. The weight room is located in the basement and is rather small, but does suit the bill. This is the first location I started with a trainer a few years ago and holds good memories for me. The change rooms are decent, but if you're working out take flip-flops with you so your feet and socks don't get wet while going through the change room. Tennis courts and a sports field are located just outside is a nice change of pace when the weather is nice. Parking can sometimes be crowded as traffic from comes the arena and school next door. It's a good facility and offers lots of programs for both aquatics and fitness. Because the facility is city run, admission fees are a bit high. But if you purchase a multi-facility pass you can use all of the city rec centres - good bang for your buck.

Great staff and service. Very knowledgeable and always willing to help answer questions, find…read moreparts & solutions that are best for the customer. Highly recommend them as well as the Sundance Spa hot tubs. Am a Sundance tub owner and find it great and high quality

Major decrease in customer service since Don Wilson sold the store. Have been in 3 times for help…read morewith an issue. First 2 times the staff said they would have someone call me ( I had to insist that they actually write down my name and phone number as they didn't even ask). No one got back to me. Now they have punted me to a third party repair place who told me that they don't carry the part I need for the cover and will need to replace the whole cover! Can anyone recommend a good service company? Spa Tech has no spots for a service call for a month.

They took several payments off our credit card for a hot tub. We never received the hot tub and we…read morenever recovered any of our $13K. Don't trust them!

I have used this business in the past but it has totally fallen apart. They list their current…read moreaddress in St Albert and not Edmonton. They are absolutely unreliable and do not show up for service calls or answer emails as to why they didn't show.

Extremely Disappointed with Arctic Spas -- Do Not Recommend…read more I am beyond disappointed with my entire experience with Arctic Spas. I initially hired them to replace a pressure switch on my spa. On their recommendation, I agreed to a full inspection, thinking it would be a good idea to ensure everything was in proper working order. However, what followed was a series of events that turned what should have been a simple service call into an absolute nightmare. During the inspection, the technician removed the diverter, and despite his best efforts, he was unable to reattach it. As a result, my spa was left unusable. The spa had passed the inspection, and the technician confirmed that it still had several years of life left. But instead of taking responsibility for the damage caused during the inspection, Arctic Spas refused to acknowledge their error. They are now insisting that I cut up my deck at my own expense to allow them to fix the diverter. This is not only unfair but also an unreasonable demand. At this point, I suggested a much more reasonable solution: that they offer a discount on a new spa as a way to resolve the issue, considering that my spa had been destroyed during their service. However, Arctic Spas flatly refused and instead offered me a trade-in option--something I felt was not acceptable given the situation. The age of the spa has been repeatedly cited as an excuse for their actions, but the inspection had clearly shown that the spa still had plenty of years of life left. This makes it even more frustrating that they are using the spa's age as a way to dodge their accountability for the technician's mistake. Throughout this entire process, communication has been appalling. Responses have been slow, evasive, and rarely helpful. Every time I reached out, I had to follow up multiple times before receiving a reply, and even then, the responses were minimal and unprofessional. It became increasingly clear that Arctic Spas was more interested in minimizing their liability than in actually resolving the issue or offering a satisfactory solution. The situation escalated when I received an email from their corporate director after months of unanswered emails and follow-ups. The email was one of the most curt and unprofessional responses I've ever received. The tone was dismissive, cold, and lacked any sense of ownership or responsibility for what had happened. It was clear that they were not interested in doing right by me, the customer, despite the fact that their technician had caused significant damage to my property. I had hoped for at least some acknowledgment of their mistake and a genuine apology, but instead, I was met with an indifferent, corporate response that did nothing to resolve the situation. I even offered a simple solution: have them remove the damaged spa and honor the trade-in value as if they hadn't destroyed it. This would have been a fair and reasonable resolution, and honestly, even if they had agreed to remove the spa at no cost, I would have been satisfied. This situation was never about money--it was about accountability, decency, and professionalism. The sales staff, to their credit, were polite and tried to help, but their hands were tied. When I finally heard from the corporate director, it was clear that the company was not willing to take ownership of the damage caused by their technician. I'd love to share the email I received, but Arctic Spas, in typical corporate fashion, included a legal disclaimer at the bottom of the email prohibiting it from being shared publicly--because, of course, that's exactly what a trustworthy company does. At this point, I've come to the realization that Arctic Spas is not a company you can rely on. If something goes wrong--and trust me, it can--don't expect accountability, resolution, or even a basic level of respect. They have completely failed in their duty to provide professional service and have shown no interest in making things right. After all the time spent dealing with the back-and-forth and being ignored by the company, I'm done. I'll be taking my business elsewhere and will make sure everyone I know hears about this experience. There are plenty of other companies out there that actually care about their customers and their work, and I strongly encourage anyone considering Arctic Spas to look elsewhere. Save yourself the hassle, the disappointment, and the frustration. You deserve better than what Arctic Spas has shown me.

We received delivery of our Arctic Spa (Arctic Fox) in January, after pulling the trigger on the…read moreorder at the end of the summer. We knew we would have to wait that long, and the deposit is a flat $1000 -- you can pull it all back any time right up to delivery if you need to. The purchase experience was very good. We were given a tour of the various spas that I thought at the time was kind of overdone -- I was cajoled into climbing in and out of several tubs -- but in the end was important, because when you're looking back and comparing spas for purchase, it's helpful to be able to remember which ones were deep, which ones had headrests, and honestly how you fit into the tub. We went to three other retailers and did not receive this thorough treatment at any of them. So right from the start my expectations were high. Also, once you learn about why Arctic Spas are built the way they are -- so your spa can survive a cold-weather disaster with relative ease -- it's kind of a no-brainer. Be warned, though, they are not cheap -- but none of the "elite" types of spas are really cheaper. The installation experience was pricey. We needed an electrical upgrade that cost around $1500, which added to the already pretty steep price of the spa (around $16K with the Spa Boy feature -- see more about that later). And the installers originally failed to close a connection, leaving me with a box of cold water in January as I waited for the electrician to come and troubleshoot (which was also at my cost, though basically they found just an installation error). You'd think I'd be annoyed at this, and maybe if I'd done the review at the time, I would be. But two mitigating factors saved the day -- one was the commitment of the sales team who promptly brought over a little electric heater to put in the surround that kept the water from freezing while we waited, and the second is my absolute satisfaction with this spa as a whole -- which I promise I will get to! So, spa was finally wired and we started using it as soon as it was up to 102F. We chose to buy a little floating bluetooth speaker instead of any wired-in sound features, so the Spa Boy was our costliest option. It pricked up my ears to hear that Spa Boy had been created in response to customer feedback (the feedback being that people hate the water maintenance that comes with a spa). All I can tell you is that we started the thing, had literally one adjustment, and it's been showing green across the board since then. We don't wear anything in our spa, and typically shower before using, so I'm sure that helps, but the water is crystal clear with zero effort after six months of at least weekly use. Finally, features I love about this spa. Seats are deep, and there are many jets for each seat, all fully adjustable with minimal effort. The display for temp and jets is user friendly and also features a reading for water quality. The headrests are well designed, and a lot of thought has gone into the various ways that people want to use a spa at every seat (i.e. you can be up to your neck, partially out, or slide over to the cooling seat with lots of places for your arms and legs to go at every space). I left a glass of wine in one of the beverage holder spots and tried to close the lid, and the action of the lid was gentle enough to keep the glass from getting broken. By the same token, if you leave your headrests up and put the lid down, they will just slide back into their slots and not break. (Great for the absent minded!) When I am in the spa, it's like I leave the real world behind. We listen to a playlist and just soak, chat, and watch the lights change colour. There is plenty of therapeutic potential in using the jets because there is a jet for pretty much everything, but sometimes I prefer to just lounge in the hot water. This is what I wanted from a spa -- another place to relax outdoors, without a lot of stress attached to getting there. It has turned out to meet all of my expectations and I am really happy with the purchase.