I am a new customer, and I felt welcomed and received top-notch customer service from the property manager, Evelyn Martinez. Evelyn explained the process for renting a large unit, including the monthly payment due date/grace period, and provided me with a tour of the grounds in a golf cart. Evelyn was very friendly, professional, and helpful. She answered all of my questions. Thank you for the great service. The large, two-story property is located off of very busy Azusa Ave, hidden to the rear of several auto shops. The property is open from 700 am to 645 pm every day of the week and provides tenants/storage unit renters with 24/7 monitored security. The prices are very reasonable for the amount of space available and, in my opinion, are a great value. I feel very comfortable with renting a storage unit for my large, bulky property. read more

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Shady practices, did not fully explain terms of agreement. Said one thing, now it's another. Facility is old, dusty, dirty. & definitely not worth your money. Find anywhere else, especially when they want to charge just as much. If I could leave 0 stars I would read more

Great service i recommend coming here their staff are very friendly and very accommodating

Just came with my sister and she rented a storage. It was quick and easy. Cheap with the discount they have. Girl in the front was nice and helpful. read more

This place is great. The service was fantastic. Evelyn was easy to talk to and she showed me several units that fit my storage needs and the units were affordable. I am definitely recommending this place to friends. read more

They'll get you to move in here with a cheap rate then raise you higher than the average within two months . Also if you're late to your payments hit you with hefty late fees of $45 and over . Many storage places to choose form, weird that they choose to do bad business when customers have tons of options. read more

From our first day here to our last this place had the best customer service and really made us feel like secure about leaving our things here. We had a storage unit with them for 2 years and not once did we have an issue. Ultimately we moved somewhere with a a garage so we no longer needed the unit but we still would have kept it if needed. But when it came down to closing out our account I came in a week ago Evelyn instructed me what I needed to do and when I came back a week later she remembered my name and what I was there for. Most places hound you and try to get you to stay she made it super easy offered me a cold water and everything took about 2 minutes will definitely be back if I ever need to store things again!! read more

We were going to move to a closer storage but we decided to stay. The staff is always helpful and kind. They really value their customers. Still would recommend. read more

Covina Self Storage - Self Storage Near Me - Covina, California

Great place and excellent customer service! Property manager Evelyn helped my sister and I with renting the perfect unit we needed. She was very friendly and just as helpful and her office was well kept too read more

I would recommend this place to everyone. I will never go anywhere else. I was treated like royalty. They were able to accommodate me in so many ways. This place is safe and it's clean. read more

Evelyn was helpful and went above and beyond to help me. Cheap and easy move in process. read more

Covina Self Storage - Self Storage Near Me - Covina, California

Excellent personal. Make you feel good about the decision on the storage and service you requested. The value is great. Hope I they keep that price the same forever. read more

The best part about covina self storage is the customer service. Evelyn is extremely helpful and makes our experience top notch. Storage units are clean and no issues with rodents/infestations. highly recommend read more

I'm disappointed with this "self storage". It's a BIG inconvenience for me to have to go to the office give them my ID, and wait for them to until the carts. What would have been a fast visit, now it's a long one. Now I have to put my things away and go back to the office the get back my ID. BIG BIG inconvenience. read more

I was really happy with my experience at your storage facility in West covina! You're manager Evelyn Martinez was very helpful with the information given in regards to my storage unit, cost and gate code. I highly recommend her and your property and will refer my friends and family to rent from you guys! read more

I'm new to owning a storage unit so they were very patient. Rules are simple decent people decent space for cheap and it's tucked away in the folds of covina read more

Clean, good hours, nice management. Secure place for my things. Lots of elevators. Ask for David.

1. I believe the reason I, and many others, gave this 5 stars was they offered a discount on your storage. 2. One of the elevators to get items upstairs was, more often than not, broken. The one elevator that worked happened to be the furthest from our unit. So we either had to walk all the way to other side, or use the stairs (which door was very heavy and wouldn't stay open). 3. Although the staff was very pleasant (thus the extra star ranking), they were never in the office. The doors were often locked during "open" hours. Maybe they need more staff? This was super inconvenient when we opted to go to the office and pay and/or ask questions. 4. The business lot was clean though. read more

I Spoke with Evelyn, she is super professional and helped me and my family getting a unit before the Christmas Time ! Other places were difficult because of the season but she really helped us out !!! read more

Honestly, I went in just focused on getting a storage but I was so pleasantly surprised at what good customer services there was! Moving a alone is pretty hectic and blah, so to receive good customer service it can make a difference. Ricardo was very friendly the whole time and his coworker even offered to look at the space to help us maximize our use of space. I appreciate it. :) J read more

Covina self storage helped my grandpa to secure a wonderful storage unit for all of his items. Staff was very helpful and friendly throughout the entire experience. Will definitely use them for all future needs read more

Best place in town!!! Evelyn was awesome and provided great customer service. Would highly recommend this place

I called them because I was shopping around for a storage unit and they didn't have any available but they were on top of things and followed up with us as soon as they had a unit available. Yesenia reached to us she was very friendly and professional. read more

I decided to make this place my storage unit for all of the stuff that does not fit in my apartment thanks to the help of Sandra at the front desk. She was extremely helpful, polite, and accommodating. She was able to hell me pick the right size for my needs. The storage units are very spacious and clean. I highly recommend this place. Thanks again Sandra! read more

Dave's customer service was exceptional. Really friendly and quick to get us a unit on the spot.

Dave was very helpful, friendly and answered all of my questions. It's a great place to store items as well as bid on units. I recently bid on a charity locker and got some great items for an awesome cause. read more

Came in today with questions and Dave was able to help me he had a great personality and very helpful I will be recommending this to my family and friends for when they need a storage read more

I went to self storage recently & was helped by Dave! He walked me through the process of signing up, he walked me around the property showing the rental spaces, going over the rules & policies. I will definitely be back! :) read more

1 star. No way this is 4 stars. 1 star. The storages look like old prison cells. There is no air conditioning. I asked for a return and I still haven't received my money after 3 months. There is also a fence on the south side of the property that is easily accessible to thieves. I called customer service about my refund and it's really unprofessional. read more

I just came in today to rent a 5x10 & Tony was able to honor the Yelp discount for two months at 50% off as promised. The facility is clean & secure & I don't feel hesitant to leave my cargo there. Tony showed me around, got me a nice spot, close to the elevator, & was very personable. Definitely a buddy I'll stop over to see when I'm in the area. read more

Back again! I just can't believe this place, they refunded me and then charged me again!

Need to start by saying GREAT CUSTOMER SERVICE!!! I did my search around the area and different cities for storage and Covina Self Storage (in Covina) came out to be my best option for many reasons; Location Hours Price Insurance Maintenance And many more.... Really good and convenient storage place. The guys here are always willing to help and I also have to mention that they have very affordable options of storage both size and prices. Special thanks for their help to Tony and Oscar for taking care from the first call and tour of the facilities all the way to set up my account and storage. read more

My husband and I were looking for a good, clean, affordable storage facility and came across this location. Tony was so helpful and walked us through the various options. He also gave us a good overview of rates. We ultimately decided to reserve our unit with them. Starting next month. They are highly competitive and mindful of their tenants (fantastic customer service!) - and way better than public storage! We will be transferring from public storage after two years of overpaying for a smaller, dirty storage. I'm so glad we found this place!!! Thanks so much Tony!!! read more

Cris is very helpful and friendly in the office. As far as storages, they are super dusty and old

The customer service here is amazing!!! Sandra was an amazing help and showed me around the property as well as some units that would be a great for me. Sandra was very professional, friendly, and helpful as well. I would definitely recommend to come to this self storage! read more

Excellent experience renting from Chris today very informative extremely helpful. The property is kept up all the units are in great shape and they make renting from them easy and very affordable. I highly recommend anyone looking for a self storage just stop and talk to them 1st it will be worth your while. read more

Bayani helped me out today. He was great, has awesome customer service skills. Gave me all the information I needed about getting a storage unit. read more

Great service Chris was very polite. I strongly recommend to come to this storage great prices I got a discount

Outstanding service that the Gentleman Chris provided us with! Definitely will recommend people and family!

Great place with personal "Oscar" very detailed in explaining conditions of the storage rules and regulations. Finally, beats the competitors fours stars read more