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    Covington Memorial Funeral Home

    1.5 (8 reviews)
    Open Open 24 hours

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    Ask the Community - Covington Memorial Funeral Home

    D.O. McComb & Sons Funeral Homes - Covington Knolls

    D.O. McComb & Sons Funeral Homes - Covington Knolls

    2.0
    (1 review)

    My family has used McComb more than once. Their team is very kind when you first meet with them…read moreafter your loved one dies. But that compassion turned to cold harassment when it came to billing. We had explained there was a temporary freeze on our mother's accounts due to her death, and that we were working diligently to pay her funeral bill ASAP. The McComb billing person kept calling and threatening our family and my mother's investment account rep, even after the bill payment was sent. When it was pointed out that the bill had been paid, they flippantly said, oh, the left hand must not have known what the right hand was doing, referring to their internal departments. My family was shocked by the callous attitude. It seems like all this location cared about was making a sale, not how to provide compassionate customer service to our family in the chaos of our grief. Yes, there was a slight delay on paying the bill (a few days). Yes, the bill was paid absolutely as soon as we could. Yes, we communicated to McComb that the bill had been paid. But would our family ever use McComb's services again? Take a guess.

    From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

    D.O. McComb & Sons Funeral Homes - Maplewood Park

    D.O. McComb & Sons Funeral Homes - Maplewood Park

    1.0
    (6 reviews)

    This review is from May of 2023. My boyfriend passed away and his sister was the family member who…read moremaking the arrangements fell on her shoulders. Not only was she responsible for this but was also having to handle some personal family situations at the same time. On day of funeral I arrived before anyone else had come in. I asked if I could go in to the viewing room to spend a few minutes alone with my boyfriend. The funeral director ,after finding that was not an actual family member, denied me that privilege. He stated that there policy was no one allowed till family viewed first. So I had to sit there alone for awhile ,about 30 minutes, till family arrived and then when doors were opened for me and several other people who had come in after the family arrived to view him I never got just the few minutes alone to say goodbye. I have never been to any funeral home that is operated like this with no caring or consideration to circumstances . This place is simply non caring and thankful I no longer have any relatives alive who might be taken to this establishment! It is nothing like D.O. McCombs & Sons used to be.

    Literally the worst customer service. Losing a loved one is enough, but facing it with this joke of…read morea company is worse. We have always used do mccombs and it's really gone down hill since switching over to dignity memorial. Planning the funeral service felt impersonal, and took a whole heck of a lot longer than it should. Policy changes for cremation changed without us being informed and nearly everything we placed in the casket with my grandfather was removed. Staff during service huddled together in the office, rarely letting mourners into the funeral. To top it all off, we have to contact our own cemetery to set up the final service on our own.. for some reason this company feels like that's not something they should do for people spending over 8000 dollars on a ceremony. If I could give less stars, I would.

    Covington Memorial Funeral Home - funeralservices - Updated July 2026

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