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    Trace Truckin

    5.0 (1 review)
    Open Open 24 hours

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    Response quality

    Excellent

    Response time

    2 hours

    Services - Trace Truckin

    Water delivery

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    2 years ago

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    Mr Plumber

    Mr Plumber

    4.2
    (5 reviews)

    What a terrible experience! One of my dear friends who is a contractor recommended these guys…read morehaving worked with them, so I though I could trust them. They snaked my kitchen sink last winter, and I appreciated everything about it. Unfortunately, a few weeks ago, I called to have my tub snaked, have the tub drain trip lever and stopper replaced, and have my outdoor spigot changed. The worker, Rick, I think, spent about 3 three hours on things, and then called me saying he didn't have the right size snake. He suggested I get some Draino to pour in, fill up the tub, let it sit for an hour, and then let the water flush the pipes. Not what you want to hear after a 225 dollar hour and a half of work, but I was still trusting at this point. I did what he asked, and low-and-behold, the water had drained 15 minutes after I stopped it while the stopper was still engaged. Next shower, I was still standing in an inch of water. And dammit, I had to finish screwing in one screw on the new spigot. I called the office, and Rick contacted me the next business day. He said he'd try to get out that day and would call me back. He never did. I called him once, I took a video of the water going down the "stopped" drain and texted it to him, and I never heard from him. Wow. When I got a 500 dollar bill, I called and left a frustrated voicemail on the company phone asking what the heck was going on. Austin, the owner's son, called me the next day and was apologetic. He took ownership of the mess up, told me that they don't snake anymore and referred me to A1 Sewer (which did a great job!). He also told me to disregard the bill. I appreciated that. When you ugly f**k up, you fix the mistake and try and make it look pretty again. Fast forward a week later, I get another bill that was for 200 and change wanting me to pay for the spigot parts and labor. It was technically fair, but at this point, I had already had A1 Sewer come out, tell me my pipes were simple and that I could do it myself next time with a cheapo snake from the store, and adjusted the drain stopper so it actually worked, all in 1 hour's time. I did my confused-Scooby headshake, and gave Mr. Plumber a call back, explaining that Austin had told me to disregard the bill and that I saw the bill was technically fair but was told to disregard the bill completely and needed some clarification. I explained everything A1 Sewer said, intimating that at this point I felt I was being taken advantage of. I got another call from Austin. He told me to disregard the second bill, apologized, told me he was livid with Rick and that this isn't how they do business. I asked specifically again if I needed to pay the second bill, and he said no. I thanked him for both making it right and trying to make it pretty again. This is how I treated people when I ran my business, and I'm always grateful when I see it. Well, here we are today. While at work, I get a phone call from a secretary who tells me that I owe for the bill still. This new guidance was from Austin's dad, the owner. Austin apparently didn't understand that the spigot work was done and that I still owed for that. I think Austin did understand, because he couldn't even be bothered to call me himself. As I said before, the bill is technically fair, so I'll pay it. But maybe you, the reader, can decide if the company is fair and if you want to interact with them. I do not think they are. I did not treat people this way. Austin's dad, if you decide to be holistically fair, I'll remove these reviews. Otherwise, we can both pay for the cost of your business practice while disagreeing about its value.

    Love Mr. Plumber! In the bottle or the actual Man himself! If it's to big for the liquid Plumber to…read morefix call the life size version himself Mr. Plumber! The Man himself will get them pipes a twisting and sealed off real good and he will run a snake down the drain to get stuff flowing and such. Guy knows Plumbing, honest too! Seems to know a great deal about them Plumbings and stuff. Gets in their real deep like on them clogs.

    Trace Truckin - poolservice - Updated June 2026

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