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    Wish I could rate 0 stars. Horrible customer service. Has taken more than a month to get set up.

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    9 years ago

    Abysmal products, stuttering cable, outdated technology. And terrible customer service. Avoid at all costs!

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    Cell Phone Fix

    Cell Phone Fix

    (38 reviews)

    ******WARNING******* IF YOU HAVE AN IPHONE, DO NOT TAKE YOUR…read morePHONE TO THIS PLACE!!! THEY ARE NOT AN APPLE CERTIFIED REPAIR SHOP!!! All Apple phones have serial numbers on the internal parts of their phones and will not function properly with an aftermarket part. You risk damaging your phone by installing non genuine Apple parts. I have an iPhone 12 Pro Max. It's always in a case with a screen protector. The screen was cracked from a freak accident. The screen was cracked but the touch feature worked fine. I went to "Cell Phone Fix" because I was unable to make it to an Apple store (My mistake). I went in person to this store and asked the store owner if he would be able to replace my screen with an actual APPLE OEM (original equipment manufacturer) part. He said that he had a refurbished OEM APPLE screen and would be able to fix it. He told me to hold on so he could call his brother to make sure he could. He spoke to his brother in a form of Arabic over the phone and then told me he would be able to fix it for $350. He told me it'd take him one hour to fix. I asked him again, to reassure myself that the part was an actual OEM APLE part before he touched my phone. He said, "Yes, it's an actual refurbished Apple screen. You won't be able to tell a difference." I turned my phone off and handed it to him. I waited inside the store for him to repair. After the repair was complete, the screen appeared to be fine. From the actual appearance of the phone (turned off) you wouldn't be able to tell that anything happened. When I turned my phone on, there was a notification in the settings that said, "unknown part." This notification further explained that the phone was unable to determine that the display screen installed on the phone was an original part, genuine Apple part. I inquired to the store owner about this issue and he said, "Give it 3-5 business days and it will go away." After further inspection of the phone, I noticed that there was no "true black" on the black portions of the screen. OLED displays show true black. LCD screens will not. This was a cheap LCD screen that I was charged $350. Throughout the day, my phone would randomly turn off, over heat and the battery drained significantly faster than prior to the repair. The next day I took my phone to the Apple store in fear that my phone would be ruined from prolonged use of the fake screen. This caused my phone to be out of warranty so I had to pay for an out of warranty repair with Apple just to get my phone fixed. I have attached pictures of the difference between my phone and my wife's. If you look, you can definitely see a significant difference in the screens. The phone on the left is my wife's. The one on the right is mine. The black looks like bluish because it's not an OLED screen.

    I brought my grandmother's phone in today to get help. She had several popups and apps that were…read moremaking it impossible to use the phone. She was extremely embarrassed and David took very good care of her. He put everything into layman's terms for her and assured her that she is not the only one that has had this problem. He also explained to her what she should do in the case that it happened again. After working with us for about 20-30 minutes he handed her phone and it was ready to go. We appreciate the time he took to help us. He was very professional, prompt and polite. If I have any other issues with my phone, I will definitely go and see David at Cell Phone Fix. Thanks David for helping us out today.

    AT&T Store

    AT&T Store

    (19 reviews)

    Problems usually don't start from the bottom but from the top! In my case the store associate that…read morewas helping was not the issue, but the manager who's dead eye stare to somewhere off into the abyss and constant chewing left me feel sick and upset! I just left the store. He had no answer and shouldn't be in management. I hope he wasn't the manager. He a Asian guy not that matter, just wasn't the person for that position. The place was dead and the employees look like they didn't want to be there. Everyone was on their phone in between heads down conversation. I'll go somewhere else.

    I was not happy with the customer service at this particular AT&T store. I have a defective modem…read moreand I called AT&T Customer service I was nicely told to take the defective modem to any store.We walked in there a lot of customers sitting and waiting only two staff people working. Normally when you walk they take your name and tell you it'll be a few minutes if they're busy. The one staff member came up and took my name- I told him I have a defective modem to return, he said it will be just be a few minutes. About five minutes later, different staff member told me the ATNT stores do not take any returns. He went on to say the procedure is that you take equipment to UPS. UPS will scan the Modem/ equipment and send it back to AT&T with no charge. AT&T needs to train their staff on their return procedures. They proudly Displayed a little hand written YELP sign.

    Cox Authorized Retailer - televisionserviceproviders - Updated September 2026

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