Problems usually don't start from the bottom but from the top! In my case the store associate that was helping was not the issue, but the manager who's dead eye stare to somewhere off into the abyss and constant chewing left me feel sick and upset! I just left the store. He had no answer and shouldn't be in management. I hope he wasn't the manager. He a Asian guy not that matter, just wasn't the person for that position. The place was dead and the employees look like they didn't want to be there. Everyone was on their phone in between heads down conversation. I'll go somewhere else. read more

I was not happy with the customer service at this particular AT&T store. I have a defective modem and I called AT&T Customer service I was nicely told to take the defective modem to any store.We walked in there a lot of customers sitting and waiting only two staff people working. Normally when you walk they take your name and tell you it'll be a few minutes if they're busy. The one staff member came up and took my name- I told him I have a defective modem to return, he said it will be just be a few minutes. About five minutes later, different staff member told me the ATNT stores do not take any returns. He went on to say the procedure is that you take equipment to UPS. UPS will scan the Modem/ equipment and send it back to AT&T with no charge. AT&T needs to train their staff on their return procedures. They proudly Displayed a little hand written YELP sign. read more

AT&T Store - Mobile Phones Near Me - Oklahoma City, Oklahoma

See all

Worst customer service, needed a screen protector for a phone that had a lifetime repair was told that the service was no longer in effect, that I would have to go to the mall to another store, ATT no longer honored the warranty. So I asked how to get a refund with no answer provided. Went two miles down the street to another ATT store they put on the new screen protector and I was so pleased they assisted me with a new phone. Go see Eduardo at the ATT store on NW Hwy and May. Never go to this store, actually felt racially, age biased. read more

It took about two hour just to order a phone and the lady that was there was being raciest to me.

I receive consistently poor service at this location. Today, I walked in and waited 20 minutes for someone to approach me and put me in their system. The man in front of me was never helped. The man behind me was never helped. The man after the man behind me was IMMEDIATELY helped. Wow. All those employees need to be fired! read more

2 best ways to waste a whole afternoon... A: Watching grass grow. B: calling the AT&T store or customer service. I have never seen more than 3 customers at one time in a store, yet when you call, all the employees are just too busy to answer. Then they'll pick up after it rings for a half hour, and put you on hold. This is after you've clicked through 7 menu options to even get to the store. Had a contract signed with them for one amount, and got a bill for double that amount. Finally got my call picked up, employee was rude as hell and sounded pissed off to have to talk to me. Of course, at the end of the day, they can't even get into your account, you have to call Pakistan! I mean customer service!* read more

Terrible experience! Just wanted to purchase a new phone. I purchased an iPhone 14 pro max & esim took about 30 minutes to setup. Good grief! read more

Switched to an unlimited plan in store because I was told I qualified for a 25% off discount on my that new plan, along with a new phone trade-in promotion. Well, did not actually qualify for the 25% discount, so I am locked into paying 35$ more a month for a new plan, compared to my previous plan. Went back in store and they told me there was nothing they could do about the employee lying to me. At least the phone upgrade was credited I guess. read more

Bailey was great, saved me money and answered any questions and concerns i had. Would recommend store.

I got a new phone and was told they needed to "upgrade" my account. Well it wasn't an upgrade, it was a DOWNGRADE. Now I'm getting huge data charges that I wasn't getting before. I went in to discuss this with them and Antajuan was NO help at all. Instead of engaging with me, he was feeding me Corporate Line and drawing Martini glasses on his post-it note. It wasn't even 4:00!!! I've been a LONG-TIME AT&T customer. I'll probably look for another carrier now. This was a BAD experience now from TWO of their reps at this same location. read more

We made an appointment and got right in at our appointment time. Jeremy was incredibly helpful and friendly.

Had to sign in before getting helped. People coming in after me didn't have to sign in and got help right away. After waiting 30 minutes turns out they didn't have any phones in stock. Total waste of time. read more

Some of the most ignorant pathetic managers I've ever met. Wish I could give less than a star. Don't shop here, save yourself.

Wish I could give it less than one star. A man who I think was the store manager did not care at all about my concerns. I will never go to this store again. In the future, any apple products I buy will be from the apple store. read more

I wish I could give them any less star... Because in my opinion they don't deserve any. I went to the store to purchase a new phone. There were nine people on wait list and staff once done with a customer was in no hurry to get to the next customer. I don't get get, do we need to block 2 -3 hours to go to a store just to buy a single phone. Ridiculous... not acceptable. read more

Can't be in a hurry when coming to this store. Even with an appointment, there's a long wait. It's frustrating when you see 3-4 employees just standing around talking to each other with a store full of customers waiting. read more

I have always had awful experiences with phone stores but Kris is amazing. Totally helped me with what I needed.

Decided to try out At&t. Went into the store and opened a small business account, with two iPhones on it. Due to the location of the business we were concerned that service would be an issue. The salesman assured us that if we decided that At&t wasn't working for us we could return the devices within the "30 day grace period" and only pay a re-stocking fee of $45 per device. We didn't have service and called multiple times within 28 days. They assured us with each call a tower was being worked on. We decided by day 28 (which was 07/23/2018) that we should just return the devices and pay the restocking fees (receipts for transactions available). Willy Mason at att on NW Expressway in OKC was supposed to restock these devices. This never happened!!! WE HAVE NOW BEEN SENT TO COLLECTIONS FOR IPHONES WE RETURNED!! We have called and spoken with multiple customer service reps including "Sandra from business support on 08/29/2018, who assigned a useless case number CM20180829_135671556, and stated since the account is closed there is nothing she can do to stop $1,600 from automatically coming out of our account. She suggested we stay on top of Willy Mason at the att store in order to insure he does his job of restocking the returned devices. Called again today, transferred from Business support because no one has access to the case/account, to mobility spoke with Brenda she stated that we can dispute this with collections!! She stated she would update collections before transferring me once again (ID#BC049)...which never happened. Now speaking with Brent in collections who is incredibly rude and patronizing, because we aren't paying a bill, we don't owe!! ALL BECAUSE ATT CUSTOMER SERVICE IS HORRIFIC!!! Now we have to pay an attorney to get involved. I have tried emailing corporate and no response. PLEASE TAKE MY ADVICE AND GO WITH ANOTHER COMPANY read more

After the horrible experience I had at 50th and May, then Penn Square did not have the phone in stock, I was pleased by the kind efficient service we received here. Shame it took 2 hours longer than necessary because of a bad manager at another location. read more