Couldn't be better. They communicated with my insurance company and me. My car was done in 3…read moreweeks. I got at least weekly updates. They were polite and understanding about difficult it is to need car repairs.

Terrible communication with repairs that exceeded the estimate by more than 20%. I encourage…read moreanyone looking for a repair shop to look elsewhere. My recommendation would be Mid-America Collision. I used them previously and they were fantastic. I wish I would have used them for my most recent repair needs. Lengthy details to follow... In mid-December, I obtained estimates from 3 auto body repair shops along the North Service Road in St. Peters. Schaefer and Mid-America Collision were within $40 of one another, while the third shop was $1k less, which I found suspect. I chose Schaefer simply because they are a half mile closer to my house. The estimate indicated the repair should take 15 days. 1st lack of communication - I was not informed that the 15 day estimate does not include part acquisition, and parts aren't ordered until your vehicle is dropped off. A week after I dropped off my vehicle, I sent an email requesting status as the Carwise app continued to indicate "Pending" as the estimated completion date. I received an email response that the needed part had been "mispackaged" and they had to order another. On January 6th, I received an email that the part had arrived and my projected completion date would be mid to late the following week. Meanwhile, the Carwise app sent a notice that my vehicle was on track to be completed January 16th. On the 16th, I was expecting to pick up my vehicle, however since I hadn't heard from Schaefer I decided to call them at noon that day to confirm that the car was completed. During the call, which I initiated, I was informed my vehicle repairs were being delayed due to another vehicle taking longer than expected. I was informed the completion date for my vehicle was delayed until January 23rd. The Carwise app sent a notice on January 19th that my vehicle was on track to be completed January 23rd. On the 23rd, I was expecting to pick up my vehicle. Once again, I had not heard from Schaefer, so I called them at 10AM that morning and was informed that my vehicle still needed to undergo calibration at an off-site facility, and completion of my vehicle would be delayed for another in-determinant amount of time. Finally, at 5PM on January 26th, I received a call that my vehicle was complete and could be picked up anytime the next day. When I went to pick up my vehicle, the repair bill was nearly $800 higher than the estimate. The overage was due to the cost of calibration and towing to the calibration facility. Schaefer knew that my vehicle would need calibration, however the cost of the calibration and towing was not included in the estimate. While the need for calibration was mentioned during the estimating period, there was no mention of this additional cost. IMO - This was quite deceptive. Upon receipt of the vehicle, the interior roof liner had not been cleaned. Therefore, we had to return the vehicle to the repair shop for inner roof cleaning. This repair work was paid out of pocket (did not go through insurance), which also meant no rental car. My wife and I had to schedule around 1 vehicle for the duration of this repair activity, which made the uninformed delays even worse. When I discussed the inconvenience with the shop manager, he apologized, but an apology in no way helped my situation. There was no offer to make it right. Anyway, that was lot and details matter. This is why I encourage anyone looking for shop to go elsewhere. Schaefer may do adequate repair work, but why deal with the headaches.

Great place. Owner is excellent to work with. His staff are great at what they do. Highly…read morerecommend to use them. Very happy with the quality of work

I came back to get a good sized scratch on my Toyota Sequoia repaired. The folks at Elite Custom…read moredid not disappoint. They gave me an extremely competitive price compared to the body shops around the St Charles area. Service was top notch. Communication was stellar. They even detailed the interior and exterior of my rig. 10/10 - I'll be a lifetime customer. Thank you, Elite Customs! Sincerely, Jon

This place is Local and feels very personal, like family. I was very pleased to work with them on…read morefixing my car. My car has a specific type of paint and they found it. This shop could've just fixed it all, and not put time and effort into it. But that is what they did they ordered the new pieces which took longer than originally planned. They worked diligently with my insurance agency. And one of the adjusters said this is one of his favorite shops to work with because they are knowledgeable, great with communication and do amazing work.

I took my Pathfinder in with a punctured radiator and broken core support (I don't want to talk…read moreabout how that happened). Since regular repair shops won't touch core supports, I had to go with a body shop, and with the recent hail I figured I'd be waiting weeks on end. My car was completed in a matter of days and came in significantly less than the estimate. Everyone there was super friendly, communication was great, and the work was done perfectly. I don't particularly want to need a body shop again anytime soon, but if I do, I'll be back at Don's.

I used this place to fix my car after I wrecked it. From the time I called in to get an…read moreappointment they were professional and very helpful. Kristen is the one in the front office was awesome and knew exactly what she was doing. They went above and beyond what they had to do. They saved me from renting a car and I got my car fixed beautifully I will always go back to this place if I need again. Thank you so much for all you did. My car looks great! You made a process that is usually stressful very easy. I recommend you to all that needs work on their car.

I'm SO happy I went with complete auto body. Obviously needing to go to a body shop isn't fun for…read moreanyone, but complete auto body was awesome. I had gotten estimates from a few places and no other body shop treated me the way this one did. The customer service was phenomenal, professional, and prompt which I really appreciated because a lot of the time these types of places are very intimidating for someone who's young and doesn't know a lot about cars. My car looks flawless and I loved how they were able to get me in quickly and complete the job quickly while maintaining extremely high quality work for a fair price. I would highly recommend complete auto body and will be coming back here if I ever have the need to!

Very thorough and work promised was on time time. I have no problem recommending this company…read morefield, so they are very trustworthy.

My wife was thrilled with the quality of the work on her SUV! She was amazed at the detailing job…read moreon the outside and inside. Great people to work with!