They have the most deceitful business practices at this store,and my last experience was…read morehorrible.waaaay more than I'd like to type but they will tell you inaccurate information that's supposed to bring value up,not down.never take advice from any of them on your vehicle,cause if it turns out they mislead you they will not take accountability and fall on their own swords.

worst car shopping experience of my lifetime at CarMax of Tupelo! do not go. There were incapable…read moreof any level of competence in any area from the welcome desk to the test drive. If there were negative stars, I would rate it as negative as I could. One star was way too generous. They could not pull off a 2 car parade.

I had the privilege to deal with Mr. Chase Coker with the sales team at Carlock Dodge. I was…read moretreated with very much respect. Chase listened to my concerns and needs before trying to help me purchase a vehicle. i can honestly say that this sales team headed by Mr. Isaiah Carter and people like Chase made my experience 100% enjoyable. I would highly recommend My new friend Chase to assist you with your next vehicle purchase.Much thanks to Carlock Dodge of Tupelo. Definitely will go back there for future vehicle requirements.

Miguel was great! Worked with us on everything. Very knowledgeable with anything we had questions…read moreabout. Answered our questions and if he couldn't he got someone who could.

Ray the driver is great! He makes sure to put a smile on your face and make your day better.read more

On 10/11/2025, we had our Highlander serviced and asked for a tired to be repaired which we have…read moreextra warranty for. We had an appointment but still waited 3 hours and the tire was NOT repaired. We were not able to bring it back to you due to needing to be in Texas at the cancer center. I had to pay out of pocket to have the tire repaired. I don't like being lied to.

I've trusted Barnes Crossing Kia for years, and at this point, I honestly regret it. Their service…read moredepartment has put me in unsafe situations more than once, and this experience was the final straw. Years ago, when my car was under warranty, they "fixed" it and told me everything was fine. I didn't even make it 7 miles before my car completely shut down in front of Applebee's, on one of the busiest, most dangerous roads in Tupelo. Someone had to come in a personal vehicle just to drag my car back. And even THEN, I locked horns with the service manager because of the same dismissive, blame-shifting behavior. That should've been my sign to leave, but I kept giving them chances because I purchased my car from Kia and wanted to trust their service team. Fast forward to this week: I paid almost $800 for an oil pan reseal and oil filter housing gasket replacement. Less than 24 hours after THEY put the splash shield back on, it fell off. In six years of owning my car, this has NEVER happened until they touched it. Instead of accountability, I was met with disrespect and gaslighting. The service manager immediately tried to blame me and said: "It might've fallen off because you drove the car." Then she interrogated me about where and how far I drove, as if normal driving makes parts fall off. She repeatedly said: "I'm not dealing with your attitude." Not once did she acknowledge the obvious, that the part was NOT reinstalled correctly. When I asked for the general manager, he initially acted like he intended to fix the issue -- but that lasted maybe 30 seconds. Once the service manager started twisting the story, he joined right in. He raised his voice, threw his hand up toward me, and told me directly: "I don't have to do this, especially on a car with over 100,000 miles." Let me say this plainly: That comment should NEVER have come out of a manager's mouth. Dealerships gladly buy cars with 100,000 miles, clean them, and resell them for profit. But suddenly my mileage is the excuse to talk down to me? Make it make sense. The service manager then looked me dead in the face and said: "Oh, you think you're so smart, don't you?" I asked the general manager four separate times to make her stop insulting me. He never did. He never, not once, looked at his employee and said, "Stop. This is our customer." And magically, the tone changed the SECOND they realized I had recordings, the Saturday phone call AND the entire in-person interaction. Suddenly the truth was no longer "unclear." Then today, after emails were sent and I'm sure internal notifications were received, I get a call saying my part has "magically appeared." Interesting, because yesterday I was told it would take two days. The timing speaks for itself. Worst of all, I drove three full days without that splash shield. That part is on the car for a REASON, it protects the engine, wiring, and undercarriage. I pay a monthly note for a whole car, not one missing parts because of sloppy work. The ONLY person who acted professionally was the Saturday representative who immediately admitted her mistake and offered a genuine, heartfelt apology. Everyone else doubled down on disrespect until they realized everything was recorded. After dealing with this twice, YEARS apart, I've completely lost trust in this service department. Customers deserve honesty, safety, and respect. I received none of that here. Most of the 5 star ratings come from the employees. The service manager is even on here. This review isn't meant to cause harm. It's meant to tell the truth, protect future customers, and hold a service department accountable for repeated unsafe and unprofessional behavior.

I bought a KIA Carnival in 2024 for my wife and since then have been very happy with the service…read moredepartment, especially Lizzy. She is always courteous throughout the process of getting my vehicle serviced. She is very respectful and makes recommendations based on what the manufacture recommends. I trust her to give me the correct advice. Thank you, Lizzy, for your professionalism and friendly demeanor. John Huey

Damon was the easiest person to work with in our tough situation. He stayed in constant…read morecommunication with us and provided details, answered questions, and was extremely patient. I will refer him to everyone I know looking to trade or buy a new vehicle. I couldn't be happier with how our purchase went. Madonna made the financing side a breeze.

Bought my second Sonata from them. Like the car but when wanted a diagnosis run in my hybrid, they…read moresaid it would be 90 days before they could get to it!

I had such a great experience at Carlock Nissan of Tupelo!…read moreSarah (also known as "Mom") was absolutely amazing from the start. She even sent me a video beforehand so I'd recognize her when I arrived, which made everything feel more personal right away. She took the time to text me, understand exactly what I was looking for, and narrow down options that fit my budget. When we got there, she was kind, funny, and kept us laughing the whole time with her stories. She walked us through every feature on the vehicles we test drove and made sure we actually understood how everything worked, which I really appreciated. What stood out most is that she stayed with us from beginning to end. We never felt passed off or rushed. John was just as helpful. He answered all of our questions and worked directly with my bank to make the process smooth and quick. Both Sarah and John followed up afterward to make sure everything was going well and that we didn't have any questions or concerns. That level of care meant a lot. They made us feel comfortable enough to come back anytime if we needed anything, and like we were truly a priority the entire time. Thank you both for being so kind and for helping us get our dream car!

This is for Nissan vehicles do not buy a CVT on your car for the transmission. Nissan's CVTs are…read morejunk. Even after the law suit. We bought a 2020 Nissan Versa. Every car shop has warned against the Nissan CVT even in the newer models. Transaction went smooth. Car was junk.