I've been a loyal customer for 10 yrs or more, but my recent experience with their customer service was very frustrating. I was initially offered a promotional rate of $90.00 per month for two years for my internet, which I agreed to. However the representative didn't complete the process. When I called back, another representative claimed there was no such offer and quoted me $93.00 instead. After explaining my loyalty to Cox and the original offer I was given, the represena- tive eventually confirmed the $90 promotional rate after putting me on hold for 10 minutes. While I appreciate that they honored the offer. the process was unnecessarily time-consuming and frustrating. Cox needs to improve their communications and consistency across their customer service team. If an offer is made, it should be properly documented and honored without requiring multiple calls and lengthy explanations." read more

After a seriously awful experience today (unauthorized changes to my service and being hung up on), I checked their Google corporate link to see if anyone at Cox is watching and has stopped to check their ratings on Google - They are Awful or worse than my experience today! It appears the same is largely true here on Yelp. We are 40+ year customers of Cox and I've had enough experience with Cox customer service over those years to see the negative change that's been occurring for a while now. What happened? If Cox isn't checking their customer satisfaction scores here in Google or Yelp for their stores and unaware, they should be alarmed and so should you if you're reading this and thinking of contracting with Cox for home internet. If tho, as I'm guessing their zeal and drive for sales from upstairs has left any interest in their public facing legitimacy behind, it's not a surprise. So unfortunate for a once good company. read more

Horrible service, would avoid Cox at all costs. I am a hotel guest in downtown San Diego going on my 3rd night of no television service in the entire downtown area thanks to Cox. So far 3 of 8 nights here in San Diego have had outages--fkn ridiculous. Pretty hard to beat DirecTV for poor service but congratulations to Cox for taking that title. read more

Another month, another surprise in my billing. I'm getting a $5.99 + tax charge for a pay-per-view for a specific date, but without saying what is the title? Here we go again, phone call to call center talking to Brandon (with Indian accent) , charge was removed (as a one time courtesy). The mystery part, as I was explaining to Brandon, I even don't know how to use pay-per-view. So how it's possible and why it's appearing on my billing statement? read more

They tripled my Internet fees, provide horrible customer service, and when you want to cancel they say they're going to send you a verification code and don't. I hope someone gets a class action lawsuit going against this awful company and I wish the executives who set up this scam and are getting rich off of it ill. read more

First off if I could give them -5 stars I would. We have had cox for years TV, Internet they would give us a promotion price then down the road the price would go way up and we would get another promotion price to keep us as customers, we finally had to drop the tv we just couldn't afford it so we got just internet and same game the other day my wife called them and they wanted $170.17 from $144.00 just for internet that is totally ridiculous,so we took back there internet equipment and went with T-Mobile 5G internet, so far it is working out good and Cox can kiss our ass's good bye. They are a terrible company and their customer service is terrible also, when we called to cancel service they tried really hard to make deals for us to stay with them they are a total joke. They had a monopoly for our area for years. But now we are free of Cox and there taking advantage of us as customers. When you call customer service they try and offer you all kinds of things to try and keep you, it's just there way of wasting your time. Customer service is terrible and a lot of the time I have a hard time understanding them if they work in customer service on the phone all the time they should be able to speak English clearly. It is very obvious Cox doesn't care about the service they provide and they don't care about the customers. I thought Direct TV was bad but Cox Holds the title for poor service and screwing with their customers. read more

An update to my 2018 review of Cox Cable chat service. I have the "bundle" and noticed on my bill that I no longer use two of the optional services subscribed. Using the chat service was the best idea, given my alternative was to find and visit a Cox store. It was a horrendous experience. The agent simply substantially hindered my attempts to unsubscribe to the two services. It took me about 45 minutes to get this simple request accomplished using chat. After the first 20 minutes of frustration I asked for a "Supervisor", since I was getting nowhere. Nope, request denied. After 20 more minutes of back and forth chat, I finally was able to accomplish my simple request. That's when the upselling started and it was painful, believe me. Anybody who thinks working with Cox is a reasonably pleasant experience, please think again. read more

Our internet connection outside the house went bad yesterday afternoon. Literally nothing works, phones sucking up data, disabled computers and TV, alarm clocks. We were given FA appt for 48 hours past the outage. I called to have them come today. When finally connected to a person in another country with very poor english comprehension, he kept pausing our conversation and was consulting an AI chatbot. Kept saying "thanks chat" off to the side. Then he starts with. "I see you have been a cox customer for 28 years and we want to thank you by welcoming you to the Cox care club. You get the earliest available appointment" I said you care so much we get to be without internet for 48 hours? Yeah I don't think so. Time to switch cable providers read more

Worse internet service with the highest fees. Save your self time and money. Regret having Cox.

When I need to go to ESPN Unlimited (just for WWE), why can't I just say ESPN Unlimited and poof it's there like NETFLIX. This signing in through my telephone is for the birds crap and most times I have to fiddle fXXX around to get it to work. The quality looks like 480 and so then why isn't in 4K streaming? I've had 4K tv screens for the last 10 years, I'd be happy with with 1080P read more

The customer service representative was impatient and rude. It took me 3 calls to get some channels remove because they raised the price again to $340 per month now. I used the Chat and took me an hour, then I called the next day to follow then the rude representative hanged up on me so I have to call again. They should not treat a long time customer badly. read more

I tried switching from Direct TV, I signed up with cox, but they sent me a box with equipment for me to install, I don't have working hookups at home, so I needed help with installation...does anyone know how to ask Cox bots to get you some help? Eventually Cox demand I pay $65 for service, I never got a second of service because I wasn't able to connect to their service. I returned all the equipment in the original box...but now Cox sent me to collections. ...Cox people said there is nothing they can do and I must pay. I will never try to reach Cox for anything. read more

I have commented on them in the past and am no longer a customer. This review is about getting my deposit back. I left Cox due to a tenant leaving and no longer needing broadband. I had had a horrible experience with the installation. The quality of the service once finally installed was good. When the tenant left I tried to do their service suspension which charges a lower monthly but allows easy startup when needed. I figured the unit would be vacant for several months so it seemed like a good idea. It turned out to be a nightmare. What should be an easy process on the app turned out to involve several calls and lots of time on the phone. I finally just cancelled. Cox made it easy to return the equipment. You just take it to a Fedex place and they do it for free. What was awful was getting my $50 deposit back. There was no help in that on their website or app. It took me several phone calls. I was first told it would go back on my credit card in 4 to 6 business days. It did not. I called again and they said about 4 weeks. Again no refund on the card so I called again. This time they said to wait until the middle of May with no explanation as to why I kept getting different timelines. Finally, completely unexpected, a check arrived at the rental property mailbox. But the check was for $47.46, not $50.00. Absolutely no explanation on the website or app for that. I am not going to waste another second on this but just a warning: AVOID COX IF POSSIBLE. read more

After a very annoying initial setup COX internet worked fine for two years. I attempted to transfer my services to a new location, and it was unsuccessful. If I could have gotten help with diagnosing and successfully troubleshooting I would have continued services. However accessing customer service is simply not possible, unless you attempt to cancel your account in which case you must talk to a human. After going this route I gave them one last shot, I've been on the phone for 40 minutes and have been transferred 4 times. If your weighing two different options, go with the other. read more

By far one of the worst companies. WORST CUSTOMER SERVICE EVER- they tell you one price- charge you double-- a bunch of BS fee's and up-charges. They transfer you from person to person when trying to get answers. No one knows anything or wants to help. Biggest scammers. I cant wait to switch my mobile plan back to AT&T after only 2 months of service. read more

Internet, and tv were down all day yesterday. They promised it would be back up by 6:30 PM. Partial service was restored by about 8:30, but went down again very soon after. Went to bed at 11:30 with the service still down. Customer service is run by stupid bots. If you demand to talk to a human being you will be connected to one after a long wait and they will answer your questions by typing them into a terminal and telling you what the bots are telling them to say. AI is not for our benefit. It is for the benefit of Big Money who use it as a tool to drive compliance. Resistance is futile! read more

Super expensive, bad customer service, and terrible in-home technicians. I want to find a better option for internet and TV.

Cox cable once again showed that they are so unprofessional! Customer service gave me everything I wanted to hear just to get the money! Everything they said was a lie and I still have no freaking service! I have a 90 yrs old mother now with no phone or tv for a week! read more

Two days after the Los Coches fire they still have NOT connected interned or cable in the area. When you call to ask for an update you are forced to deal with a pre recorded message and an effort to prevent you from speaking to an actual person. When you do, you wish you hadn't! Apathetic, unhappy employees who have no business dealing with the public. This company has always been the bottom of the barrel, but they seem to be striving to beat their own record of incompetence and rudeness. Many of the residents affected by the fire are seniors and would probably like a way to contact their families and insurance companies. It makes a difference when the culture of a company is about caring for their customers and being able to put themselves in their shoes. I hope they go out of business. read more

Bad equipment, non-existent service. Their phone screening system doesn't work. No matter what number you press, it will continue to say "I didn't get that" until it finally hangs up on you. That is, if your Cox phone is still working. Thank goodness for Verizon, or I would be completely isolated. The Cox chat doesn't work either. To add insult to injury, if you call to tell them your internet isn't working, they will prompt you to go to their website (!). After an hour or so, you will get through to some hack in India, who will babble incomprehensibly in something approximating English while finding obvious delight in offering no help at all. After about 3 days without internet, you may get a technician to come out to tell you the problem is the Cox equipment you've had for only a year, that was almost certainly "reconditioned" when installed, and that you've had the privilege of paying rent for during that year. Trying to get a refund for the days without service (the nerve of not wanting to pay for something you didn't get!) will take another couple of days and more chats with a gaggle of goons in India. If you liked them when they were denying you service, you'll love them when they're denying you refunds. If you can hang on long enough, you may get a promise of a refund. I won't hold my breath. I've already dropped their cable. I'm now exploring alternatives to their internet. I suggest you do the same. read more

The worst company I have ever had the displeasure of having to use. It is required to use in certain military housing so unfortunately we had no other choice but to use them. They are the worst service with the worst customer service I have ever seen. I will never ever recommend this company to ANYONE. read more

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Noticed bill went from $70 a month to $110 with no notification. I was surprised since I had a two year locked in pricing with over a year left on rate. When I contacted customer service I was told my pricing had expired. I asked for management to discuss. I was transferred to customer retention who stated my pricing discount had expired and then offered me $90 a month. I refused and located documentation that showed I was still in a locked pricing plan. I called back for a third time and quoted the date of the discount plan and the expiration date the customer service rep immediately confirmed and proceeded to update my bill to the correct $70 pricing. If you don't fight they will try to overcharge you. As soon as ATT fiber is available I will leave cox to never return. Highly priced, poor customer service and hidden billing charges. read more

Lousy service, impossible to contact live response. I can't say enough bad things about COX. Hate them. AVOID At ALL COSTS! Trust me, or you'll see for yourself. read more

The whole company is a rip off 492 reviews and 1 star rating I totally should of seen this coming bad service ,upselling horrible nightmare customer service . I should had yelp 3 years ago:( I'm keeping it simple cancel your cable DONT GET CABLE FROM COX CABLE All tv are smart tvs now keep your contour crusty Chanel box trying to charge me monthly subscription as well. Cancel your service ASAP Don't even consider getting them They will try to up sell you won't even give you local channels . Get T-Mobile internet and run free app I REPEAT CANCEL THEM there some many other options Save your money they try to up sell me to 169 .99 a month what a joke I could lease a car for that I getting T-Mobile 45 dollars internet unlimited and running all free applications also Apple TV , Hulu , Netflix ,tubi , sling tv , Disney ,Amazon , There liars I was a victim of lies I paid for channel 83 which is padres channel and they never provide the Don't believe cox scam cable here's the paper your employees wrote it on then your phone customer service try to go for the kill raising my bill to 169.00 Laughable you guys are worst then professional tela scammers #cancelcoxcable read more

Cox Communications - Writing by cox employee with my plan - Television Service Providers Near Me - San Diego, California

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Cox's transition to using Yahoo Mail is terrible, the worst I have ever seen. I stay with Cox only because of history. There internet service is expensive and good, but email is awful...lots of SPAM, difficult to navigate, etc. I've been on email since 1975 with dozens of service providers and they are definitely the worst I have ever experienced. Presumably it was a high level decision to save a few dollars, but the result should chase peopele away. As soon as there is a good ISP alternative, I will be gone. Just awful! read more

HORRIBLE MOBILE SERVICE. Won't release my number that I brought with me and are still charging me the bill even though I made the request prior to my billing cycle ending. Wont refund or anything even though they're taking forever. Completely refused even though my phone with them doesnt even work. read more

COX are a beautiful much of con artists that prey on the elderly. This is NOT a good company and they will wring every last penny out of you for providing nothing but really bad buffered and intermittent internet and don't get me started on their cable services. Compete rip off. There are finally options available that will cost the consumer a lot less now so do your research and find them and dump COX NOW! read more

Are we helpless against Cox ?customer service is horrible, They agree to some changes and give you a confirmation number, but when you get home you find that they do whatever they want. Set prices you didn't agree, they make changes in your channel lineup without notice, they Send you equipment that you don't need or requested. It's almost impossible to deal with this people. In February I called customer service to get some reduction on my bill,because it increased all of a sudden. I spent 3 hours on the phone with this representative that was located in Panama.and the agreement was a fixed amount every month, and guess what ? The new bill came high again, they don't honor what they say on the phone. On 4-2-2026 called again and this representative was in India. Another waste of time on the phone, He said he was going to help me. He ended up saying that my channels would remain the same and that my package deal was the best. Today 4-4-2026 suddenly they removed almost all of my channels leaving me only the basic cable but with the price of Premium. At this point I'm very disappointed and frustrated. This is probably the worst cable company in the USA read more

I have Cox for internet and home phone service. I wanted to cancel my phone service. I tried to do it online but they force you to speak to a customer disservice rep. I gave them my name, address, home phone number, cell phone number, email address, and account number. They said they needed some four digit code underneath the account number. They put a barcode so far to the right side of the page on a paperless bill that you can't see enough of it to scan it or see the numbers underneath it. Then they asked a security question I think my former spouse had given them 20 years ago when we started service. I switched to a paper bill just so I can get a full four digit barcode and cancel not only the phone service but internet as well. Wyred is coming next week. Getting 5G with Wyred for less than what Cox charges for 2G. read more

I have had cox cable for over 30 years and been happy with there service until I switched to their mobile service. Got the phone in the mail with no owners manual. Plus I get a text that my voice mail password has changed. Called and spent 45 min with a tech and then a mgr and neither could help me so they said. So here I am at 77 yrs old with a phone i can hatdly use. Cox is new in the cell world and so far they are lousy at it. read more

Cox is the worst internet provider in SD county. Try to cancel and you will be surprised how many times they break the consumer law. Stay away read more

The Worst for Internet. After multiple times trying to fix it scheduled the tech to come out between five and seven today. Suddenly got a text at 5:20 PM saying the appointment was canceled. Unable to reach anyone even being on hold for 20 minutes. Ridiculous poor service. read more

If I could leave a negative star review I would. Started with cox in 2025 they were supposed to send out a modem, the the delivery got canceled, Went back and forth on how I had an account in 2023 with a modem then. Never lived in this state before never heard of cox WiFi. Told it would get sorted. 3 months goes by of me arguing and paying for WiFi I never got. Canceled the account. THEY SENT ME TO COLLECTIONS TO PAY FOR A MODEM I NEVER GOT. HORRID SERVICE. RUN FAR AWAY. Literally anything else is better read more

What is going on with Cox!!! I have been with this company for 37 years. DVR problem's this year, that were finally corrected. (Third party for DVR's had a problem with their upgrades.) This was finally corrected. Since then, have had interminet DVR/Streaming problems. This past couple of weeks it has gotten worse... to this weekend horrible. I have spent at least 4 hours with in the past 48 hours multiply phone calls trying to get this resolved. Twice now I have been out 2 TV's, out of three in the home. I'm currently on hold now, 45 minutes, waiting for a Manager. I have had to almost litigate to get to this point, "on hold to speak to a Manager". This is after a Supervisor told me that Manager's do not take phone calls! (Not true.) Then was told transferring me to a Manager, only to find out I was transferred to Customer Service. I love Cox, however I am so frustrated. I'm currently out another TV. While this is not catastrophic, I am not getting the services I am paying for with the repeated "TV turns off in the middle of a streaming show or DVR show" or "in the middle of a show you can't hear the talking, then get a blank screen, then back to can seeing the show but can't hear anything". I would like to stay with Cox, however there is a firm push back from my family to change, after being with Cox for 37 years. HELP!!!!! And still on hold!!!!!!! This is NOT run like the "old school" Cox. read more

Cox service is terrible and that's an understatement. My cable keeps going out because there's always an outage in my area or maybe it's just my cable box. There equipment is horrible I pay way too much to put up with this every other day read more

They have created a monopoly, with many locations in SD not offering any other services. The service itself is unreliable, overpriced and dissapointing. Help is minimal, because they are aware that you have no other options. read more

One star for the kind, unfortunate folx who work for Cox. They seem like good people, and always strive to help as much as they can, but their hands are tied corporate greed and inane scripts they must adhere to. If I could go back to T-Mobile, who were amazing while we could use them and served as our ISP between our requirement to use Cox (over another corporate overload of equal disrepute, AT&T), I would. High speed wifi, in this age, should be a civil right, not something you have to pay exorbitantly for. And if you do have to pay as much as Cox charges, it should at least work great. Free market and choice is what folx who run companies like Cox Communications proclaim. Funny how these telecommunication communications basically have a monopoly. read more

Cox made unauthorized changes to my plan in Nov 2024. I called to fix it. Rep said it was fixed. Now it's February 15th, and I am still trying to get my billing corrected. I've been on the phone with Cox for over 40 mins and going in circles. It's comedy at this point. Another issue with Cox installer...my neighbor is having Cox installed. It's taking 3 visits, and they have to enter my property to do this. Installer entered my closed gate, left the gate open, and my dog got out, and was missing for hours! Thankfully my baby was found. Installation on my neighbors home is sloppy with exposed cable running through my garden. Cox, stop hiring monkeys! Yet, I bet a monkey could do better! read more

Unfortunately Cox has a monopoly on internet in my area the speed is so slow it cannot pass and speed test. Customer service is poor and I am paying for the fastest internet they provide. It's like dial up! Awful experience and they don't seem to care in fact they want to bill me for troubleshooting a system they installed that never worked. I paid for the installation and their equipment and they want to bill me to make it work as advertised. You have my business because I have little choice but would not recommend commend to anyone. read more

I just spent 1 hour 15 minutes on Cox chat to cancel my internet service. I chatted with them last week to see if I could get my monthly rate dropped. in the last 2 years, my rate went up $30/month - a 50% increase. The only thing they would do is offer me more services. I signed up with a different provider and contacted Cox to cancel. After an hour of going back and forth with me continuously declining offers for addition services, they finally made an offer to drop my rate by $20. for 2 years. I declined. It took another 15 minutes to get my service cancelled! My advice, if you want to lower your rate, don't waste your time asking them to negotiate, just tell them you want to cancel and after an hour, they will get to what you really want. read more