Great tv service. The technicians were right on time and took their property shoes off when they…read moreentered my home and picked up every little scrap of trash from unpacking eq

From the owner: We are the #1 satellite television and internet retailer in Northwest Arkansas and have been in…read morebusiness for over ten years. We pride ourselves in customer service and fulfilling your needs.

Terrible. As a customer, Dlux will treat you as a nuisance. its technical knowledge is…read morebraggadocio but in reality inferior than what one can find in a google search. Its principal members are argumentative, rude, and unwilling to remedy an issue, commonly denying it exists or responding with incorrect information. Stay away.

Poor response-time to any request for service (over an 18-month time period, average response time…read moregreater than 1 month), as well as failure to honor their word (did not honor their promise to refund cost of equipment if set-up failed to work due to poor reception location).

this is the worst company! we called on the 4th of the month to establish service and we have not…read morehad working internet for more than 4 days. I have actually had cutomer service tell me they can't help me and hang up on me. i can't even stress how terrible a company this is! avoid at all costs!!!!

Run. Don't use this service, for any reason. I just hope they aren't your only service. These…read moreassholes during a pandemic shut our internet off 5 times. I cancelled TV to reduce the bills. Money's tight. We use the internet for business and side income so we kept the internet. They charged me over 259 because in the process of cleaning we misplaced the cable boxes that were meant to be sent out. I found them and drove them personally to their store where they told me I'd be seeing a credit on my next bill. This was 7/31 so I assumed in August. Nope they shut the internet off on me then too. Then slapped a $100 reconnect fee on top. You can never catch up with these crooks. So I paid an extra 250 for the equipment, it's September, the credit should be on my account right? Nope internet shut off again. Fuck these people. Cox is a dirty, greedy, stingy company who says they want to help people in a pandemic but all they fucking care about is money. So fuck them - go elsewhere people I implore you. You will save so many hours not fighting customer service, not overpaying and getting upsold. Run people run

This company is straight up evil. You *** WILL *** regret ever signing up with them…read more This company is nothing short of predatory. I don't know how their executives sleep at night taking advantage of small business organizations everywhere. Oh yea, they're a monopoly, having sold their souls, they feel like they can abuse the public in whatever way they want. The first and most blatant abuse is their absolute untruths about the speed and reliability of their service. I was supposed to have 300 down. Not once did I ever see anything approaching that. I get it. Infrastructure may be shared, but if your average down speed is in the 20's, 300 should not be advertised. Second, they will insist on installing with installation fees even if the infrastructure already exists in. your building. But, because of this, you will later find out that you have a 2 year contract, which will amount to thousands. Third, they will decide without consulting you that your "installation" will require equipment that is unnecessary, charging you as much for their infrastructure **EVERY MONTH** what it would cost to buy brand new... not that you're getting brand new equipment. You're getting used equipment, and being charged exorbitant monthly rental on it. When I lost me lease, they decided I needed to pay them thousands of dollars because of this aforementioned contract ***PLUS*** an extra-exorbitant cost for their missing equipment, which I never asked for, and is marked at a price something like 10x what it is worth. Then, they'll turn you over to a collection agent, and harrass you for months. I'm sure some corporate flack will tell us that it was all in their 20-page contract chock full with fine print. This is classic predatory behavior. I'll tell you one thing, their salespeople and customer service agents don't know what's in their own contract because they are either brain dead drones or just flat out non-responsive. So, please learn from my mistakes. This company is toxic. Stay away. It requires a special kind of awfulness for me to wish for AT&T, which has its own problems, but I would take them 8 days a week over this vampire of a company. Shame on you, Cox.

So cuz at one time was are only cable provider so I had really no choice for a long time to deal…read morewith this company. Seemed like every 6 months my cable went up each time. I'd call and they would be like ok let's us put you on a new plan. I'm like seriously don't wanna be locked into another 12 months of high payments. Well they met there match last year with a new company that changed my mind from this business. Good ridence to this place. I never had a clear pic on my tv at all plus the WiFi and internet they provided was slow as all can be. Shop around there's better service for cable and internet!!!