This review is not about the Marrero Store. This review is about Cox Cable Via telephone . I called Cox Cable to speak about them matching a offer ATT had given me. I spoke to the Cox Agent who stated they couldn't match ATT's offer so I said that I would be turning in my Cox Equipment to the Local Cox Store near me and terminating my service. Soon after that I received Texts and emails stating my requested service change adding 500GB to my plan was complete !!! And that my new bill was $30 HIGHER than what I was paying !! I called Cox back and spoke to another Agent and told him that I DID NOT request any changes. He said that he would speak to a Supervisor and that they would look into it. He said he took the change off. Soon after I called back and spoke to another agent and explained that I was leaving Cox because they couldn't match ATT's price and that agent said Cox could match the price and transferred me to the retention Department and that Agent had no info and knew nothing. I explained what happened and said I DO NOT WANT ANY CHANGES on my Service. Soon after that I received Texts and emails stating that my request for in Service Wiring Service was complete !! And that my Bill was going up $35 a month !!! I called back and a Cox Agent told me he was going to report this matter to a Supervisor and what I got out of our conversation was that some Cox Employees added those Service changed to get "END of Month Credits" !!! Thinking I was leaving Cox soon and wouldn't know !! Not knowing I would get Texts and Emails advising me of the changes !! If that is FACT these Employees need to be FIRED !! Making Credits at my expense !! That is DISHONEST and Shouldn't be Tolerated !! Cox Cable I thought and think iss better than that !! Cox Cable if truly sorry about me being a VICTIM of FRAUD should call me directly and apologize !! Unfortunate and UNBELIEVABLE !! read more

Today Elvin helped me remove the internet from my mom and dad's account but still kept the phone line My mom is 90 and my dad is 89 They don't use the internet The internet was originally installed because my mom's son used it while he was living there with them Elvin was extremely patient with me because I am not technologically savvy He must have repeated everything at least ten time But he kept repeating until I could say it for myself Everything is working so far I was able to remove the equipment for the internet and install the equipment for the phone Thank you very much Cox Cable Communication and thank you Elvin read more

I live in Gretna and have not had service for about two months because I have not been able to work because my daughter was hit by a car when she was walking on the sidewalk and the person drove up to hit her. Cops never arrested him either but that is moot point. Fast forward to today when I was hit with a 429 DOLLAR BILL!!!!!! You have GOT TO BE KIDDING ME!!!!! I told my husband not to go with cox because I had been screwed over by them before but this time I was royally screwed!!!!!! Not to mention the service when it was on only worked about 10% of the time. It's absolutely outrageous but my attorney is now handling my claim. Cox you really need to do better! read more

Cox internet service and cable TV was horrible. I live in Harvey La. a suburb of New Orleans La. Both Cox internet and TV had constant outage. For 7 years I would have to call Ciox about my services constantly being out and when they weren't out the signal was very weak. Cox would send people to my home but when the person arrived they would say they weren't there to do any maintenance or repairs. They were just their to determine what the problem was. They would tell us the problem was we had a weak signal coming to our home from Cox. Finally when Cox would send someone to fix the problem. They never fixed the problem. Each person they sent said the same thing we had a weak signal and after they did what was supposed to remedy the situation we still had a weak signal and constant outage. After years of this I saw that many of my neighbors had left Cox when I would go to available wifi signals. So I left Cox and went to T-Mobile. T-Mobile doesn't offer speeds as fast as Cox but for me T-Mobile was a God send. I finally have reliable internet and TV service with T-Mobile and YouTube TV for a lot less money. read more

This company throttles your connection, constantly. When you call the Cox tech support , they tell you "oh from our side everything looks fine. But on my end you get a terrible, expensive connection that they watch every thing you do. I don't need another parent, I need a reliable ISP that provides what I pay for. read more

Scheduled a service call for last week which was an 8 hour window. They never called or showed. Said they would come Saturday and Avon's no show or call. read more

Very rude workers and the manager is rude as well . They need to appreciate their customer and learn good customer service read more

My mother and I received EXCELLENT customer service when we visited the Cox store on Lapalco Boulevard in Marrero, LA. Keisha gave us great customer service, assisting us with changing the name on the account from my deceased father's name to Mom's, and untangling an accounting error on Mom's bill. For that matter, all of the customer service reps were kind an accommodating, holding open the door for us and pulling up a chair for my elderly Mom. The attitudes of the Cox employees at this location gave the place a friendly, helpful aura. read more

I use to love Cox, I had them for decades. But now they are terrible. I guess thats what happens when you have a monopoly, you don't have to give a shi*t. It all started last year when I had a problem with a channel. They sent one of their "independent contractors" who after I told him I wanted no wire work and just wanted to cancel the channel he drilled a massive hole in the wall. We tried to get the contractor to come back and the idiots never did. Call us and everything like they were on their way but never showed. Turns out the technician wasn't even suppose to be there but came anyway. Then he proceed to stalk us after we told him we didn't want him back on the premises. Then the installed the Contour box to go with our new big screen. Of course it then cuts off the cable thats been working perfectly for 25 years. So we have to put a contour box. It is by far the worse box ever. It stops working mid way.I have to keep resetting it over and over. Now the guide and channels won't work when yesterday it did. I am bringing these boxes back and cutting off my cable because they don't deserve my almost $200 month for sh*tty a** service. And on to the store. The store is ghetto and always filled with angry customers. No one knows anything, its like they pulled them out of elementary school to work. Don't go with Cox. In fact I recommend you go with nobody because they all suck pretty much. read more

Extremely poor service. Simply went in to exchange my box for a DVR box. The order was placed by customer service over the phone. The person at the register (name tag Tonya) seemed annoyed by my presence. Claimed to not be able to find my account with my phone number, address or name. She acted as though it were my fault. I asked repeatedly what services are included in my package, she never answered the question. I then asked if batteries were included with the remote. She told me to step aside and check for myself. Everyone in entitled to have a bad day, but her nasty attitude was over the top. read more

Just cut the cable cord and the huge expense that went with it. After reading others reviews on the time spent waiting to see a service rep to return Cox's equipment I was dreading going there. BUT (and the 5 stars is for this only) when I went to the Marrero store yesterday around 12pm there was no one there. Not one customer. Plenty of service reps though. I was helped immediately by a really nice rep and was in and out in under 5 minutes. Credit where credit is due! read more

this store is ridiculous, first you go in and they have a kiosk where you enter your name and sign in, problem is that while we were waiting 2 people came in and did not sign in and then these individuals had an attitude when the customer service rep told them to check in so instead of the customer service rep dealing with issue she went ahead and let these folks cut in line. Thats only the beginning of your problems, many of the reps don't know the business and when you ask questions, they simply don't have answers, they are really there to take your payment and thats it. read more