AT&T Store - 1831 Manhattan Blvd, Harvey, LA (Store ID 4622)…read more I am sharing this review so other customers can understand my experience and so management can review how situations like this are handled. On November 20, 2025, I returned my iPhone 16 Pro Max to this store after upgrading my device. The phone was inspected by an employee who also consulted with a manager before accepting the device. After leaving the store, I received confirmation emails stating that the device had been received and that it was in good condition. However, after waiting through four billing cycles without receiving any trade-in credits, AT&T customer service later informed me that the device had never been received. This was extremely concerning because I personally handed the phone directly to the store. When I returned to ask for help, the staff initially said they could not find my transaction until I showed them the confirmation emails. Even then, the explanations were inconsistent and no apology was offered. Instead of helping resolve the situation, the conversation felt dismissive and unprofessional. Another issue that still has not been clearly explained is the Next Up feature. I have been paying $10 per month for the Next Up program, which is supposed to allow customers to upgrade early. However, I was later told that I do not qualify for trade-in credits because my iPhone 16 Pro Max had not been fully paid off (12 of 36 months). This creates a confusing and frustrating situation: * I am paying monthly for the Next Up feature * I returned my previous device to the store * I still have to pay the full price for the iPhone 17 Pro Max * And at the same time I lose the promotion on my iPhone 16 Pro Max If there are conditions that prevent customers from receiving trade-in credits, those conditions should be clearly explained before accepting the device. Accepting a customer's phone in store, confirming it was received, and later stating that it does not qualify without clear communication creates serious confusion and distrust. Because the issue could not be resolved at the store level, I eventually had to escalate the situation through an FCC complaint. I hope AT&T management reviews this case and improves both the transparency of the trade-in process and the professionalism shown when handling customer concerns.

Over a year ago, my phone was lost, went to get another phone. Only to find out a month later an…read moreextra line I did not ask for, want, or consented to, was added to my account without my knowledge, went in to get it fixed, after 2 hours was told the line could not be removed, and there was nothing they could do. I ended up getting a bill credit for 3 months, and that was it. I switched my number to a different provider since then, and they are still sending me a bill for a line THEY added to my account without my knowledge and refused to remove from the account. If this does not get resolved, as I am not paying for a line that was unknowingly added to my account, and was never used, I will be taking it to small claims court. Just best to steer clear of att all together. It's not worth the headache.

This review is not about the Marrero Store. This review is…read moreabout Cox Cable Via telephone . I called Cox Cable to speak about them matching a offer ATT had given me. I spoke to the Cox Agent who stated they couldn't match ATT's offer so I said that I would be turning in my Cox Equipment to the Local Cox Store near me and terminating my service. Soon after that I received Texts and emails stating my requested service change adding 500GB to my plan was complete !!! And that my new bill was $30 HIGHER than what I was paying !! I called Cox back and spoke to another Agent and told him that I DID NOT request any changes. He said that he would speak to a Supervisor and that they would look into it. He said he took the change off. Soon after I called back and spoke to another agent and explained that I was leaving Cox because they couldn't match ATT's price and that agent said Cox could match the price and transferred me to the retention Department and that Agent had no info and knew nothing. I explained what happened and said I DO NOT WANT ANY CHANGES on my Service. Soon after that I received Texts and emails stating that my request for in Service Wiring Service was complete !! And that my Bill was going up $35 a month !!! I called back and a Cox Agent told me he was going to report this matter to a Supervisor and what I got out of our conversation was that some Cox Employees added those Service changed to get "END of Month Credits" !!! Thinking I was leaving Cox soon and wouldn't know !! Not knowing I would get Texts and Emails advising me of the changes !! If that is FACT these Employees need to be FIRED !! Making Credits at my expense !! That is DISHONEST and Shouldn't be Tolerated !! Cox Cable I thought and think iss better than that !! Cox Cable if truly sorry about me being a VICTIM of FRAUD should call me directly and apologize !! Unfortunate and UNBELIEVABLE !!

Today Elvin helped me remove the internet from my mom and dad's account but still kept the phone…read moreline My mom is 90 and my dad is 89 They don't use the internet The internet was originally installed because my mom's son used it while he was living there with them Elvin was extremely patient with me because I am not technologically savvy He must have repeated everything at least ten time But he kept repeating until I could say it for myself Everything is working so far I was able to remove the equipment for the internet and install the equipment for the phone Thank you very much Cox Cable Communication and thank you Elvin

Guy working the store was extremely nice and helpful made sure I got exactly what I wanted His name…read morewas Al and helped me A ton amazing guy and options he gave me highly recommend this store for your phone needs! He even helped retrieve my Pin and keep my same number and helped me switch over no problem very fast and efficient at his job and explains really well

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

I went there to get my screen fixed on my iphone 8 and after it was fixed the internal earpiece…read morewouldn't work anymore. I called and they told me to bring it back in. I brought it around 2 in the evening and they tell me to come back around 6pm to get it. At 6pm it still wasn't fixed and I had to wait for another tech to come in due to the female tech not being comfortable with fixing earpieces. and to come back at 8 or if I could come back the next morning to pick it up. I explain that that doesn't work for me due to having to work from home and my verification software is connected to my phone. So I decide to just wait two other techs look at my phone then ask where the crack on my phone was it probably messed up the ear piece I the explain that it was working with the screen being broken. They tried their hardest to try and make it seem like they didn't cause the problem. I didn't get my phone back to almost 9pm. After 2 days I started having battery issues the phone barely charges and goes from 98% to 20%. Not sure if they messed my battery up or didn't fully connect it back but I will never ever go there again. They are the worst. Now I have to pay someone else to fix something they messed up.

I have only had Dish for 3 weeks and they disconnected my service for not paying the bill because…read moreit's a day late,I only get paid once a month on the 1st,I called to discuss this with them and they're like make a payment, excuse me I don't get until the 1st and who disconnects service when a payment is a day late...I've always had Xfinity and never had an issue with disconnection or my payment being considered late...unfortunately where I live Dish or Direct TV are my only options,I've never known a town/city to not have a cable company...

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

Great place to buy a pre-paid phone without the hassle of a contract but with the same great Sprint…read moreservice. The staff is very friendly they all speak Spanish and the place is always rocking with good music. Very pleasant shopping experience. Plus they do not charge an extra fee for paying your bill...$55 means $55. These guys are awesome!!

I must say that out of all the Boost Mobile dealers in mid city this one takes the cake for "Best…read moreCostumer Service!!" you are greeted before you even finish walking in the store by like five different reps! The guys are very knowledgeable about their products and are willing to go the extra mile to make sure every costumer leaves happy and come back! I really suggest that if you're in the area check them out they have great deals and are always ready to help you! Most importantly the place is clean and they always have the music playing so while you wait, you're jamming! :-)