they had my car for 2 days and couldn't diagnose the problem. they also didnt replace the ac service valve caps. While the advisor was great, this is my third bad experience here. I took my car to anothet dealer and they figured it out in no time. a hose was not attached and they can't figure out how Cox didnt see it. never again read more

Cox Toyota - Didnt replace the caps - Auto Repair Near Me - Burlington, North Carolina

Oil change was 93.71. Suggested cabin filter replacement for just over $69.00, I can buy them all day at auto parts store for $20.00. Said they could not tighten review mirror because a screw was missing. Dang, don't they have a screw laying around somewhere? Oh, $710 for a new mirror, I guess another few hundred for labor? Other suggested services added up to almost $1800!! I guess the quality of their work is good, really have no way to judge that, but I'm still wondering about that missing screw. read more

Shakierah was fantastic. She kept me informed throughout the process and was kind and professional. With that being said, I hate to write a negative review, when she was so positive. When I called in, I stated that my sunroof was not draining and water was in the driver-side floorboard. I traveled from Durham to Burlington to use this dealership after a positive experience with advisor over the phone. During the initial visit, I was told that the cause of the back up in the drains was due to the seal. The seal was replaced and the drains cleaned in August 2024. Fast forward to April 2026, and I started seeing the water again after rain. So, I set an appointment for and went in today. I was taken aback first because I was required to pay a diagnostic fee for the exact same problem. Then when I was given the diagnosis, I questioned, why this option was provided initially. I paid $300 during the first trip and now was quoted $560 to modify the drains and told that this would eliminate any future issues. I struggled with the assessment, because it appears that the issue was improperly diagnosed during the first visit and there is no way that the drains were as dirty today if they were cleaned previously. The car is not parked under trees so how would it have that much build-up. Anyway, I declined the recommended service, because I do not trust that the job will be done correctly and feel as though I was overcharged. Since I was required the pay the diagnostic fee, I figured that I may as well pay $50 additional to have the drains cleaned. Then service tech stated that he cleaned them as well as he could and once again recommended modification. But wouldn't they need to be cleaned prior to the modification? I think that they are simply blowing them out. I paid for the cleaning but feel that he didn't really try to clean them. Basically, I drove from Durham today and paid $200 for nothing. I initially visited the dealership knowing that it would cost more, but desired specialized work. I could have taken my car anywhere and paid less, especially if I was going to continue to have the same issues. Customers work hard for their money and expect to get what they pay for. I am disappointed that they would try and charge me roughly $1000 for something that could have been rectified for $500. And the disgusting fact is that I have paid $500 and will still have water in my floorboard after a heavy rain. Situations like this is exactly why customers stray away from the dealerships. You overcharge and do shotty work. Going further I will use a reputable mechanic in Winston-Salem to work on my three Toyotas. Also, let me add that I there for five hours and spoke to the service manager about the situation who stated that he would give me a discount on the service even though I didn't ask, but I still ended up paying the same thing. Wow. read more

If I could give them a zero I would. I test drove a Highlander, sat down to start paperwork to buy, and then was told they couldn't sell me the car because the President Rusty Cox was holding it for a family member. Mind you this vehicle was posted for sale on their website. If it was ment to go to family, it should have never been posted for the public to see. This dealership needs to learn how to communicate with one another. We drove 45 min each way and had to get a babysitter to purchase this car. I complained to staff and wrote multiple emails and no one ever called me to even acknowledge they did wrong. I will never do business with them or recommend them to anyone. I wouldn't spit on them if they were on fire. That is not the way to run a business and I would have been a repeat customer. The sales person helping me to make the sale even quit her job over this. read more

I had an extremely amazing experience with Cox Toyota in Burlington. Anna and Jay were phenomenal throughout the whole process. They listened to what I needed and gave me several options so I could decide what was best for me. Friendly, knowledgeable and professional.. Thank you so much!! I absolutely love my new car! read more

Cox Toyota - My new car - Auto Repair Near Me - Burlington, North Carolina

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Allow me to share a quote, if I may... Clever Girl... It is incredible how an oil change covered under my service plan (that did not come cheap) can turn into a two-and-a-half-hour, $400+ exercise in frustration, but Cox somehow managed not to disappoint, and not for the first time, I might add. Taking my car in for routine maintenance here is like a sweet lover going to the dentist for a checkup... "Will I need a filling?"... "Will he find an incurable case of gingivitis? " You just never know. So, the whole process leading up to the event becomes a nerve-racking experience. except with my dentist, I will be given my full costs upfront if I need anything more than a cleaning and X-ray, unlike Cox. But I digress. Whether it's a new cabin air filter, a throttle body cleaning, or a brake line flush--I mean, it's always something. You will always be quoted the cost of labor; they never tell you the cost of the parts, which is outrageous and leads to severe cases of "invoice shock." Hence the quote from Muldoon. Odd how often I need a new cabin air filter, maybe it's the dusty, dry North Carolina climate... $80 a pop by the way. So here is my advice to readers, take it from a former mechanic. Cabin Air filter for most Toyota sedans will set you back about $12 to $20 at Walmart. It takes five minutes to replace and requires no tools. Likewise for the engine air filter. Throttle body? A $10 can of cleaner, a shop rag and 20 minutes of your time. Wiper blades? Depends on what brand you like. Takes me about 10 to 15 minutes on most cars... also no tools required. There, I just saved you $80, $100, $240, and $50. You're welcome! I only have this to say to Cox, given my experience yesterday Ok Ralphie, you win this time, and I won't be back... The tires were still under warranty, by the way. read more

I'd give no stars here if I could. I don't know where to begin. On 04/23/2024 I brought my 1999 Toyota Solara to Cox Toyota for service. All I wanted was an oil change and state inspection. I had also the service writer that the dome light wasn't working. After several hours the service writer came out and sits down next to me and says that he checked the dome light bulb and that it wasn't the issue and didn't know what the problem could be. Then he said I needed the following: Brakes all around- $617.02 Replace power steering pump- $884.97 Valve cover gaskets- $1,075.93 Oil pan reseal- $480.16 Cam seals, water pump gasket, timing belt- $1,642.28 4 Michelin Energy Saver A/S- $1,031.55 Wheel alignment- $120 Shop charges- $200 Sales tax- $408.50 Total- $6,460.41 First I told him the timing belt had already been changed. So he crossed it off. He told me they couldn't do the state inspection because of the brakes. Well I wasn't going to spend that kind of money when it was more than the value of the entire car itself! So I left with only an oil change and new wipers blades. I was quite surprised and upset. For one this was literally Grandma's car and she kept meticulous care of it. I then went and did some research on each of the issues / items he said I needed. First I checked the fuse boxes. There are a total of 4- 1 inside the car and 3 under the hood. I further checked the fuse for the dome light. Lo and behold it was bad. I replaced it with a good fuse and not only was the dome light problem solved, but now the clock, vanity mirror lights, and ignition key illumination are now working! I'll cut to the chase. If I have any of the leaks I was told I had, they are very minimal. I topped off the power steering fluid and checked for any oil leaks or seepage but couldn't find any. Next day I went to get a state inspection and it passed! I'm deeply disappointed in the Cox Toyota service center. Lastly if Cox doesn't do drug testing they should. My wife and I both have Toyotas and we will not bringing our cars to Cox Toyota ever again. read more

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I have been getting my Toyota serviced at Cox for the past several years without a lot of issues. In the last 2 days, I have called them multiple times to find out how much I had spent in maintenance in the past year, information that I needed for a personal matter. I was given the run-around for two days, not getting called back and even talking to someone in finance and getting transferred suddenly without a word, which was so rude. (I was being very polite.) They then did everything they could to NOT help me, even telling me that I could get the information from another dealership. Wow. How totally unhelpful. I will never go there for service or to buy anything again. Obviously they do not care about their clients AT ALL. Bunch of jerks. read more

What a disaster this place is. I drove 40 mins there to wait in their lobby for 50 mins before they told me that they hadn't been able to start on the appt that I was on time for and that it would still take at least another 1.5 hours - for a simple oil change. This was going to be the first of many service visits at Cox with my new 4runner, I left without the oil change and wasted almost 3 hours. I will never be back and I suggest you find another service center. read more

Purchased a used vehicle from the dealership in December. Drove it 300 plus/minus miles and the check engine light came on. Called dealer to discuss and give them a chance to do the right thing. They basically said we are not repairing it or assisting you with it. This is the third vehicle I have bought from them in 3 years. I guarantee I will not buy another and will make sure others don't as well. read more

I brought my 2023 Camry with 26,000 miles on it into the dealership for basic service. I thought everything was fine until my air conditioning broke two days later. The only explanation is that they messed it up intentionally or accidentally. I went in to get it fixed and they leave me to sit in the waiting area for 3 whole hours just to tell me their machine to test for air conditioning leaks was broken and they couldn't help me. Thanks for nothing, Cox read more

Tried to buy a used Toyota Crown Signia I had asked my salesperson Liz about delivery, and it took her 48 hours to get back with me and I filled out the credit application and they ran my credit only to be told it was already sold! read more

Cox Toyota Service Department is Friendly, Responsive & Professional. I highly recommend Cox. Unlike some other larger dealerships, they understand what it means to treat you right. Give Cox a try. Mustang USMC Retired read more

Great costumer service , Shelly was great and helped me with a great deal on my new car , thank you

I took my car to Cox for a 1:15 appointment to have an oil change. They told me $80 for synthetic oil. WOW! At 2:55 they callied to tell. me that they rotated the tires and I needed an alignment. I have new tires from Costco with about 6000 miles usage and had them rotated there at 5000 miles and then had the car aligned. I am so disappointed in this trip. I used to think that Coc had the best service department, but during the last year, they have been unfair to the customers. We are on the market for a new car, but unfortunately will rule out Toyota and Lexus due to the local service department. Another family member had a negative experience recently at Cox Toyota, Burlington. Now I am waiting for them to unrotate my tires. It is 3:15. The popcorn was good... Thanks, Cox. read more

I bought a battery for my Toyota Prius, and within a year it lost it's power. I took it back and it was cheerfully replaced with a new one. Thanks, Tyler! read more

Need a part for my Toyota with a price of $83 MSRP by Toyota. I went the parts department at Cox and was quoted $119. I questioned the price vs MSRP and the response was... "we don't have to sell anything here at MSRP, we sell it for what we want." Told him ok and thanks but no thanks and bought the part from Modern Toyota in winston salem for $68. I understand wanting to make a profit. MSRP has a nice markup to accommodate that. Greed is one of the deadly sins and it killed any future business with Cox Toyota. read more

Always friendly. great service Bought my 2023 Tundra here and have had nothing but great service since read more

We traveled 5 1/2 hours from Baltimore, Maryland, to purchase a Rav4 from Cox Toyota, and what a wonderful experience! "Excellent Service!" Daniel Rodriguez was great to work with and went above and beyond to secure our desired SUV and ensure top quality. He also kept me well-informed along the way about timing and next steps. It was a pleasure working with him, and if you're looking to purchase your next vehicle, ask for Daniel Rodriguez, he's your man! By the way, I can leave out Jawanza Moseley, Finance Manager, who was extremely informative, patient, and friendly. It was a pleasure working with him on financing my third Rav4. Sheila Williams from Baltimore, Maryland read more

My time was wasted during my visit to Cox. I went in to see a car advertised on their website as available, only to find out that it wasn't. It was "being worked on in the back." The salesman, a family member, knew nothing about the vehicle I wanted to see. I had done my research, but apparently a woman doing her car shopping independently is still a flag for the smarmy salesmen to insult your intelligence. (And let me clarify that I do have family members in the auto industry. They are nothing like this.) He wouldn't disclose any knowledge of issues with the panoramic sunroofs, yet wasted my time with a ridiculous story of a "nice little old lady in her 70s who bought one" for about 10 minutes. I asked specific questions about when that part had last been updated - he didn't even bother to make an effort to find out (I knew it hadn't). During the test drive, I asked how far the sunroof went back (already knowing the answer, because I had looked at one the day before), and he told me "all the way." When I opened it and it stopped less than half way, as I knew it would, he still didn't man up to own his mistake but said, "Well most of the way." I tried to gracefully bow out a couple of times because I was pressed for time, but I didn't want to be rude and gave him much more time than I should've. The final straw was when I specifically asked him TWICE to text me to let me know when the car I was interested in was ready. Instead, I got a phone call today with a voice mail that it "should" be ready in two days. If you can't respect my simple and very clear requests around communication, and you clearly don't know your inventory, and you definitely don't respect women, it's a firm no from me. read more

Today I was heading back to North Georgia after a great visit with my sister! I got 30 miles down the road when my 2008 Toyota broke down. The tow truck took me to this dealership for repairs where I met Kevin and Nate! I have never felt so safe leaving my old girl with anyone till now. The whole experience was a good one! Kevin and Nate were so easy to work with and I trusted them! Everyone at this dealership was friendly but Kevin and Nate in the service department were the bomb! read more

I had my 2023 Toyota Tacoma serviced today. My service writer was Alex M. He was very polite and helpful. He took care of all I asked.

My new 2018 Tacoma turned out to be a lemon. I was offered most of my money back minus mileage.

I had a appointment for an oil change and still had to wait over an hour and a half, all they could say was they were short staffed. Poor excuse even now after COVID . Got home checked fluids they were low, not to mention how much they soaked us for changing a couple of filters. Not going back again. read more

I will not be returning to Cox Toyota as long as Nate Issel is the service manager. Under his leadership, the service department has gone downhill fast. On my most recent experience the following happened: First, our car was returned to us with huge amounts of oil covering the seats and steering wheel (see pictures). Second, without telling me they would do so, they charged 4% for paying with a credit card (on a ~$1600 bill, this was not insignificant). Third, when I brought these issues to the service rep's attention, he told me he'd refund the $100 (~$35 for the inconvenience and ~ $65 to offset the 4%); however, when I spoke with Nate (the manager), he told me he would NOT honor the $100 that had been promised beforehand, as that was "too much" since he wanted to "keep his job." Instead, said he would refund only the 4%, but even then, he didn't calculate the amount correctly, only refunding a portion of what he said he would. Finally, Nate has clearly instructed his team to try to sell unnecessary services to their customers. They pushed hard for me to get new tires when my tires had PLENTY of tread remaining. They also claimed I had a "bad oil leak," but this car is garage-kept and we haven't had one drop of oil show up on our garage floor. Again, if Cox Toyota wants my business back, they'll need to get rid of Nate Issel. read more

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I have had an absolutely horrible experience with the service department at this place. To start it off - I had an appointment at 9 because my car has a bad shake at random mph. When I brought it in, I specifically asked for them to run a diagnostic to find out what was wrong, and confirmed they would call me to let me know what was wrong and what work needed to be done. I also asked them to do the recall work that needed to be done. Partway through the day, I missed their call asking me to call back, and immediately called back. Every single time, I was put on hold, which was followed by someone picking up saying "Hi, this is Kevan," and then immediately sending me to voicemail. I left two voicemails over the course of an hour, and 4 hours later hadn't received a call back. When I called back, the service department let me know my car was ready to be picked up, which didn't make sense since they hadn't let me know what was wrong and what work to do. When I called back to ask about that, they let me know they'd already gone ahead and done a tire balancing without asking me, and that it, in fact, WASN'T ready to be picked up, but also needed an alignment. I went to pick it up only to find out they HADN'T done the recall work I specifically asked them to do this morning and that I'd have to bring it in again. Then, after driving it home after paying for an alignment and balancing, the exact same shake is still there! They didn't fix a thing. So now I've called back three times to try to talk to them about it, and have been hung up on once and sent to voicemail twice. Communication is horrible, obviously they didn't fix the problem, and they charged me for services without asking or discussing with me, and didn't fix the recall stuff I dropped it off there for. Highly recommend you go anywhere else if you need your Toyota worked on. read more

They ruined my day after fixing the appointment I went for an inspection of the vehicle and they sent me back saying no spare parts were available. I don't know why they gave me an appointment to fix the vehicle read more

Service department is predatory. This is a large, local, family run business and we trusted them for our daughters Corolla. She went in for a standard oil change and came out with a $460 tab. These guys sold her a fuel injection service and an induction cleaning to the tune of $320 on a 2017 car with 29k miles. I thought she would have known better, but I also trusted that this service department was honest. When I spoke to Chris Ellis in the service department, he stood by this behavior, and stated that Mr. Cox himself would have approved if this had happened to his grandchildren. This is not how you build trust with customers or retain their business. My daughter has learned an expensive lesson and you have become just another shotty maintenance dept. Thanks for nothing. read more

Cox Toyota - Auto Repair Near Me - Burlington, North Carolina

My daughter just got her key stuck in the ignition while passing through the state. I checked her location, found Cox Toyota 1 mile away , sent her there and they helped her free of charge ! Thank you so much !! read more

I really was hoping this place would work out because it's close but they tried to burn me a new one told me I needed both my back and front breaks needed to be replace so I took my older Toyota to another place and another place both told me that the front was fine didn't need to replace also my car uses regular oil then they tried to charge me for synthetic oil so I question that I said did they put synthetic oil in the car ? he said o know it was my mistake still he was going charge me for synthetic oil and they want be rude I don't think I will ever go back I rather drive further then to deal with them so I'm thinking now how many people have they burnt ? read more

Cox Toyota in Burlington has terrible customer service and after dealing with them for the last 3yrs I will not be returning . I bought my car brand new 3yrs ago and it's always something with this place. My air went out so I took it up there. They quoted me $140 to fixed my car and once it was done charged me $240 more than what they quoted me. For this much of an increase someone should've came out and spoke with me before proceeding to fix my car. At the time I couldn't deal with them because my newborn had an Dr apt. I later told my husband and he went up there and they quoted him $140. He ask is that it only $140 nothing else will be added? Two employees told him $140. My husband then tries to get the quote on paper but the system was down. He went 3x and each time the system was done. The 3rd my husband shows the employer the paper they gave me to show I paid almost $400 and someone needs to explain why they overcharged his wife. Nobody could explain the numbers. So at this point my husband wanted to speak with a manager. There was no manager on duty and had to wait 4 days before he could actually speak with a manager. The manager said because I checked in early they started charging me for labor. I made an apt for 10 showed up at 9. They didn't even start my car until after 10 and I left a little after 11. Of course the txt they sent me doesn't work anymore to show my progress so they just going off the time I checked in and until I paid. I still feel they took advantage of me because Im a woman who can't be riding around with no air with a newborn. All they did was hook my car up to a machine to recharge the air and I walked out with a $400 bill. It still don't sit well with me but lesson learn cox Toyota dealership in Burlington nc got they last dollar from me read more

Okay this is ridiculous been here over an HR for an oil change when I got here there were 2 people in the waiting area now several people got there cars already still sitting here last time I had an appointment and still waited over an HR what's the point on making about if you still have to wait there excuse is they are short handed I looked and seen at least 6 people in the maintenance area ridiculous also young lady behind the counter I asked her to see if my truck was ready she never got back to me never again coming here read more

(4.5 stars) My wife was driving 47 miles each way to and from work in a 13-year-old vehicle, so we decided to investigate newer and more fuel-efficient options. Research led us to a late-model pre-owned Prius. After we weren't able to find quite what we were looking for at Rice Toyota, we decided to give Cox Toyota a try. The sales experience proved to be quick (we were able to take delivery that same day), responsive, and generally painless. After inquiring about a particular model via Cox's Web site, my wife promptly received an e-mail with more information and a return call. The vehicle, a 2015 Prius, was made available for a test drive shortly after our arrival. Our salesperson, David McLaughlin, was personable and very helpful and knowledgeable about the product. We had a litany of questions, and he was able to answer nearly all of them. Once we determined that this was the right vehicle, David then worked to find us a price that we could live with. Though Cox initially undervalued our trade-in, the dealership was able to come up and meet our bottom dollar. This kind of flexibility extended to the finance department as well. Finance manager Angela Pergerson made sure we were able to get some extended coverage without breaking our budget. I cannot attest to the quality of Cox Toyota's service department or other aspects of the dealership's operations, but throughout our transaction, everyone we dealt with seemed more interested in making sure they had satisfied customers than in simply making a quick buck. If you want a break from pressure tactics and unctuous glad-handing as well as a good selection of vehicles, Cox Toyota is well worth exploring. read more

My Friend Is From Graham & Both She & Her Mom Get Their Toyotas Serviced At Cox Toyota Since The 90s. I Drove A 2004 Toyota Solara SLE Convertible From "Cash For Cars" In Graham (See My Review About Caveat Emptor Regarding Them) For A Used Vehicle Pre-Buy Inspection. Brandon Was VERY Instrumental In Keeping My Wallet Heavier. A Most Thorough Car Inspection Was Performed, Revealing About $1000 Under-Hood Items, Bad Brakes & Alignment In Desperate Need. Armed With My Findings, I Drove Back To The Used Car Sales"man" To Have My Intelligence Insulted By A Low-Ball Price Reduction. Brandon & Cox Toyota Saved Me A Few Thousand Bucks! Highly Recommend. I Thanked My Friend Profusely As Well. read more

Picked up my 2019 Camry earlier this week - my second one from Cox. I returned to them because of the way they treat their customers! My buying experience was conducted primarily over text message (per my request) and they were able to get me in and out quickly which proves to me that they value my time. The associates were courteous, knowledgable and helpful (but not pushy) - I will buy from them again and highly recommend them to anyone considering a new / used car! read more

Bad experience here. The salesman was very rude and didn't let us look at a specific truck. He didn't say why. He just refused us to see one of the trucks we were interested in. Went somewhere else and got a better deal up the road. Thanks to his rudeness. It turned out good. read more

So far my experiences with Cox Toyota have been very good. They helped me out after having an accident and I really appreciate that. I have had my car serviced twice and was in and out in an acceptable amount of time. read more

Not a good dealership to go to if you expect professional customer service after the sale of an over $30,000 vehicle. Especially when they tell you that you need to call them if you have any questions or needs after the sale read more

Called at 2:25pm to make a maintenance appointment, was told there was a 3:00pm appointment available today. I decided to take the appointment, drove straight there, arrived at 2:50pm and was told they were 2 1/2 hours "BEHIND ON APPOINTMENTS"!!! Shocked, I explained that I just made the appointment 25 minutes ago!!! Everyone was very apologetic, but "REALLY"!!! read more

An entirely disappointing experience that was a complete waste of both our time and energy! We recently decided to replace my wife's 13 year old, clean, low mileage Toyota Camry XLE with a similar midsize sedan, preferably another Toyota. After a visit to Rice Toyota in Greensboro, we realized that Cox Toyota in Burlington was closer to us and easier to get to, so we decided to pay them a visit. Immediately, we met a pleasant, unassuming Asian-American salesperson, Paul C. who seemed both knowledgeable and accommodating. After various test drives, we focused on a new 2016 Toyota Avalon Hybrid Limited that had all the features on our old Camry as well as many new bells and whistles. We visited a few other local dealerships, and then decided to purchase the Avalon Hybrid Limited at Cox, despite the inflated sticker price ($46,676) loaded with many overpriced options from both the distributor ($699 for "Toyoguard", $598 for paint protection, $449 for remote start, $399 for carpet mats, $229 for a "valance", and $69 for a phone cable and charger, totaling $2,443) and the dealer ($399 for window tinting and $99 for nitrogen filled tires). Upon asking Paul C. for their best "out of the door" price, he showed me their "secret" online price of $40,779, and then proceeded to add in their dealer installed options ($498), a doc fee of $599 (quite high), title & registration fees of $161, and taxes of $1256, bringing the new price up to $43,293. Having done my research with various car and consumer websites, I knew the best price for this vehicle and that a $40-41K price range was more than fair. After some discussion, Paul presented a price of $41,646 by halving all the fees and taxes, which seemed fair, so I told him that we would be back to complete the purchase, probably on Saturday since my wife is a teacher and school had just started. Paul then insisted that I take the car for her to drive. Since we live so close to her school and she would not have much chance to really drive the car during the week, I told him I would take it only if she could drive it over the weekend and he said he would let me know. Despite messages left for him, he never responded. On Saturday morning, my wife took the car out early to run errands when I got a call from Paul demanding that we bring the car back immediately. I called my wife and we went back to Cox Toyota. Paul still had no explanation and I explained that this had unnecessarily wasted our time and we would have to reconsider our purchase. The following week, Paul texted me daily pushing the car, even once suggesting a similar Avalon which I declined to consider. Finally on Thursday evening we decided to choose between either a similar Lexus E350 at a much lower price or the Avalon Hybrid Limited at Cox when Paul texted me once again, offering the car for $40,500! We quickly accepted his offer and said we would be down the very next morning with a deposit and I would email our finance application. On Friday morning when I appeared at Cox with checkbook in hand, Paul tells me that there is a problem - the vehicle in question had already been sold to someone from CA on the previous MONDAY, supposedly without his knowledge! His solution was to substitute the previously suggested model. I told him that I would let my wife decide since it would be her car. Later that evening, we went back to Cox once again and my wife looked at the replacement car. She was not happy and even more angry once the finance manager, Angela P., seemed to nonchalantly shrug off our concerns over this gross "miscommunication", even failing to any offer type of sincere apology. Needless to say, we found this quite unbelievable and unacceptable, akin to a common "bait and switch" tactic since none of the explanations seemed plausible or sincere. Later, after I saw the exact same model for sale in Asheboro at Midstate Toyota for only $38K, I contacted the Cox Toyota general manager, Butch Cox (?), and he offered the same hollow, insincere response as the finance manager. Very soon, I plan to buy a new Avalon Hybrid Limited and it will be from the Toyota dealer in Asheboro. Funny how when you ask your coworkers or acquaintances about a business, they initially don't say much until AFTER you go and waste your time. Now that everyone knows about our experience with Cox Toyota, people are coming out of the woodwork with their equally bad experiences and those from their friends and relatives. We would have NEVER considered Cox had we known beforehand. This is how bad companies stay in business with their poor practices and continue preying upon the public! read more

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