JOHN CLOSSON 5 stars. A gentleman, one of the nicest guys you'll ever meet. He is new to the business of car sales, but he has the personality to do very well. If your looking for a new or used car, ask for John Closson. I traded in my car for another used car with far less mileage and got a great deal. John was at my side the whole way, such a gentleman. All the other folks there were great to work with as well. What a great group of professionals. David read more

Carolina Nissan - Car Dealers Near Me - Burlington, North Carolina

Letting customers know that if they get a key fob reprogrammed, it will wipe out their existing key fob and a response was you will just have to buy another key fob and pay us to reprogram that second one read more

MF's are a rip off. Came in for my last free oil change & tire rotation & they claimed it expired! I came every 5000 miles like they said & I purchased tires that day. Bullshit won't be back there again read more

Unfortunately there is no minus rating because Carolina Nissan would rate a -10. I brought a truck from theme 6 months ago. a number of things were needing to be fixed on this 2021 and Carolina Nissan was more then willing to PROMISE TO FIX THESES THINGS. 1. Replace the CAM Nut ( part had to be order. 2. Replace Bed cover 3. Cover the upcoming 30,000 warranty( which they scheduled for AUG2024). it started with taking the truck in to have the CAM Nuts and bed cover replaced. Carolina Nissan had the parts arrive but when I came in to have them work on the truck, they only replaced the Cover. when I question this It was discovered they had sold them to another customer (or that is what they said) and failed to order another set. Their reasoning, non given nor a apology given. Two weeks later I had to return to have the CAM Nuts replaced. I had to leave my truck because of commitments I had. Received my Truck the next day. It should be noted I do Not live any where near Carolina Nissan. The final nail or should I say the final THREE nails were as followed. 1 for two weeks before my AUGS appointment I call every other day and left messages with the service dept. with questions about the upcoming service. even left messages with the operator. NO RETURN CALLS. I show up for appointment. I was informed of what was going to be done and the cost. EXPENSIVE. When I asked why no return call I was told that for two weeks all messages that were on the voice mail box went to emails. That is why I didn't get a call back. Now if I didn't get any voice mails I would check. When I asked to speak with the server manger she was in a meeting and it would be a while, I then talked to someone named Craven. by this time I was upset but controlling my temper. This person Craven seem to have a problem controlling his. He left to check out my complain, when he return his temper seem to have increased to the point that He stated that I didn't have to keep any appointment, Even after his sales had told me to keep all appointment or the warranty would lapse. Then he made a statement that if I had received a call back that the warranty had been done when I brought the truck. but for a month before said appointment I keep get texts every couple of days about the upcoming appointment. When I question that this had been done his attitude became even more hostile and said, " I'll pull you truck off the rack, and you can leave." Apparently I was not treating him like a human. what ever that means. With that he headed for the service bay. When I made the comment "nice way to treat a veteran and customer, who may I ask is over you." his response, "I'm the final stop and I don't care about you being a Veteran". So VETERAN DO NOT BUY HERE. THEY DO NOT RESPECTED OUR SACRIFICES . AT THE MOST BEWARE read more

IF YOU ENJOY BEING INSULTED, GAS-LIT AND IGNORED...THIS IS THE PLACE FOR YOU! I wish I had read some of the reviews on this dealership before I decided to spend my hard-earned money here. I'm taking the time to warn everyone...DO NOT DO BUSINESS WITH THIS DEALERSHIP...THEY ARE UNPROFESSIONAL AND HAVE TERRIBLE CUSTOMER SERVICE! I found this out the hard way, so don't let that be you! Up front, they are ok and will be friendly...right up until they've made the sale and gotten your money! After the sale, they simply don't care. Several months ago, I purchased a pre-owned vehicle from Carolina Nissan. When it came time for the next oil change, it was nearly impossible to get the oil filter off. In the process of trying to remove it, it got partially crumpled, causing it to leak oil. When I called the salesperson who sold me the vehicle, he confirmed an oil change was completed as part of the pre-delivery multi-point inspection the dealership does for all pre-owned vehicles. I explained (multiple times) that whoever did the oil change at the dealership installed the oil filter so tightly (or no coating of oil was applied to the gasket) that it ended up being partially crushed and leaking when attempting to remove it. I was told he would let someone from the service department know what happened and they would contact me the next morning to work out a solution, since they (the service department) were closed for the day. The next day came and went and nobody called me. In the meantime, so I wouldn't be without my vehicle, I had to get the oil change completed by having it towed to another dealership. It had to be towed because the oil filter was leaking and couldn't be removed...so the engine couldn't even be started. The other dealership commented on how tight the oil filter was and they barely got it off, even with all they tools they have at their disposal. I contacted Carolina Nissan the following morning to ask the same salesperson to find out why nobody called me. I got a bunch of excuses and was told I would get a call back. I never got a call back. The following day (3rd day), since I was getting ignored and hadn't gotten a call back, I went in-person to the dealership to let them know about the entire situation and to let them know they had a technician that did the oil change improperly. I spoke with the sales manager, Mike Manoogian. After letting him know I didn't appreciate the fact that nobody got back with me and explaining the situation to him with all the trouble I had to go through, his immediate response was to get defensive and be completely dismissive of my concerns. He questioned my integrity as well as my automotive maintenance knowledge and skills...even though I've been doing it for decades. He offered no desire to understand what happened, or offer any solutions or concern over the possibility that there might be an issue with the service tech who did the service on this vehicle. One thing that I found interesting was the employee turnover. There were a number of new faces at the dealership, that I hadn't seen just two months earlier...including the sales manager. This indicates to me that this is not a good place to work...leading to high employee turnover. This certainly helps explain the poor customer service and poor accountability. Suffice it to say, I will never be a customer of Carolina Nissan, and I will warn everyone I know to stay away from this place. Single worst dealership I've ever dealt with...and I've been purchasing cars from dealerships since 1989. read more

If I could give this place zero stars, I would. It has been nothing but a nightmare since I drove off the lot with my new car because these people don't know what they're doing. Between dealing with the DMV, the insurance, and now the bank (because the dealership lied), I've reached my limit. I will never EVER come back to Carolina Nissan again and highly recommend anyone else looking to save yourself the headache. If I was still in the window to return my vehicle, I would do it in a heartbeat just so I wouldn't have to give them my business. read more

Do not go to Carolina Nissan they sold me a car that was messed up and before I bought that car they put motorcycle oil in my car and it blew up the manger Corey is very sexist he told me I had a fat ass and I love sexy please do not waste your time I recommend Honda they got straight to the point very respectful read more

I have purchased 2 cars from them and used their service several times. Once I moved away I only used their service for major work which has not been much.. I did this as it is an hour drive one way but I liked the service department. The last time they service my car for $1700. it came back with some minor damage that had obviously happened at their location. They have refused to do anything about it so I will not be returning and will never buy a car from them again and may never buy a Nissan again as I have had issues with high point Nissan and Crown Nissan. read more

This was my third experience with this dealership, one with the sales department and two with the service department. Today, as with the last time my daughter dropped the car off the night before for basic oil and filter and to resolve a vibration in the front end, And this time for oil change and state inspection. Both times the car was not ready at 4:30 and 4:20 PM the following day. The tire was never looked at and I was told it had to come back because there wasn't enough time to fix the tire issue today. Today I just left my son-in-law there to wait for the car. The last time. I sent emails to both the dealership manager and the service manager. Neither one returned my email. I would never buy a car there and I especially would never take a car there for service. read more

Have only dealt with the service department. They were very courteous and efficient. Well pleased!!

I did not have a good experience with them. My headlights went out and I had to get them replaced before my 70 mile commute home. So I found myself over a barrel and the good people at Carolina Nissan apparently could tell. I would assume a simple task like replacing a headlight for mechanics who specialize in Nissans should not be a complicated task. I was charged $85 to install the two headlights I brought to the dealership. The invoice showed 0.7 labor hours to put in two headlights. How in the world could a Nissan mechanic who is worthy of a $100/hour bill rate need 45 minutes to replace two light bulbs. read more

This place will upsell you services you don't need and customer satisfaction goes out the window when they can con another few hundred dollars out of you. If you need a Nissan specialist don't go to this one! read more

Just had a car serviced. The service group is very friendly especially Chris. Informative and quick.

I have been with Nissan for the past seven years I never wanted to leave because of the customer service and because the staff always stayed the same. I did switch vehicles quite a lot so I am a reliable, frequent, valuable customer. I started out with a versa due to credit and finances and have worked up to where I am now. I always wanted a vehicle I could keep but had to settle for less due to the circumstances given. So it was about that time I wanted to do one last trade in and was highly disappointed. I WAS TOLD TO WAIT and my payments would go up quite a bit. I went to another dealership ( not Nissan) got approved, got a lower payment than what I am at now and the customer service was spectacular. For being a customer for such a long amount of time I expected so much more from this company. I go the end of this week to see if I definitively want to sign for the rest of the purchase I had agreed on because they didn't have the color I wanted in stock until then. I still have my options open. I just expected more from this company especially how much time and effort I have put in for them read more

The service advisors are inexperienced and only 1 is friendly. They bill based on hours, but if you take the hours they bill times their hourly rate and add the cost of parts and taxes, the numbers do not add up. When you confront them about it, they say that's just the formula they use and they get very defensive. Never leave without carefully examining your bill. Also, they never seem to be able to properly diagnose and repair problems with Nissan vehicles. If you have other options (which you do), I strongly recommend going somewhere else. I do not trust anyone who cannot explain their billing practices and who cannot perform even the simplest diagnostics. read more

I had a FANTASTIC experience at Carolina Nissan, and will recommend this dealership - and the sales guys who helped me - to anyone and everyone!!! After driving the same car for twenty years - and being on a tight budget - I was more than a bit intimidated at the though of purchasing a vehicle. Thad and Phil made it an easy, painless, and even fun process. They were patient, not remotely pushy, thoroughly answered all of my questions and were beyond helpful. I love, love, LOVE my new Altima! Thank you CAROLINA NISSAN! Thank you THAD and PHIL! read more

I've had great experiences with their sales AND service departments. Very friendly and went out of their way to help me. AND HONEST!

We have been dealing with these guys for years, service dept. And sales are awesome! We've purchased a few cars here and will continue to buy our cars here for years to come. They let you take your time and make the decision that's right for you while being fair and honest. They really are a quality group of Men and women who seem to love what they do and handle their work with integrity and class. I would highly recommended considering these professionals for your nissan service needs or if you're in the market for a new or quality used car. read more

Worth the drive!! I recently purchased a limited edition Nissan Rogue from Rick Johnson, Craven Kerns and Thaddeus of Carolina Nissan of Burlington. I had a VERY strict budget, and these guys worked together to make sure everything worked out - making necessary adjustments to the vehicle (aesthetics), matching my price point, financing.. I am pretty critical when it comes to sales and service. I had to drive far to get to Burlington, so Craven took the time to text me photos of the odometer, interior / exterior of the car I found online before I made the trip. When I arrived I was still nervous the car wouldn't be all it looked like online (past bait-switch victim), BUT IT WAS all that & more. Rick came along to discuss the car further with me, took the time to show me other options just to make sure I was solid in my decision, and then worked with Thaddeus to achieve my budget. They all went above and beyond to gain my business, and I so, so, so appreciated that. I went in guarded, but drove off in my dream car, completely overjoyed. These guys worked hard to earn my business. Throughout the buying process everyone at this dealership including Polly, Craven and Rick tirelessly demonstrated the highest level of sincerity, honesty, and the most genuine customer service. No matter where you are in NC, don't pay more and waste your time with wolves - go to Burlington to get your BEST car, BEST price, and BEST customer service. read more

I purchased my Rogue at this dealership in 2010 because their price was, by far, the best in the area. I have continued to have my service done at the dealership whenever I can, even though I live an hour away because of the excellent service this business provides. When you bring your car in for service, they roll out the red carpet. The service providers are friendly and the wait area is comfortable, with free coffee, donuts, and bottled water. Yesterday, I came in and needed to work. There was a work station with charging capabilities, a clean desk, and a very comfortable chair ready for me and I got lots of work done while my car was serviced. These guys do not try to sell me extra services or products; they just do what I ask and they are always honest and fair. My father was a mechanic and I know honest mechanics when I encounter them. I would 100% recommend this dealership for Nissan service. I have a Nissan dealership within 10 minutes of my home and I drive an hour to come here. I also plan to buy my next Nissan from here. My Rogue is almost 8 years old and I have never had a minute's trouble with it. read more

I have bought several cars from Carolina Nissan and have always been pleased with their customer service., I recently brought a 2018 rogue and was more than pleased with the 2 salesmen that made my purchase go very smooth I would like to thank Bo and Ricky Duncan for there excellent service they gave me. by the time I pull off the lot I knew pretty much everything about my new vehicle , also Ricky came by as promise and picked my car up to have it clean.I would also like to thank the guy in the financial depart ment it was one more guy that was very pleasant didnt quite get his name but he helped me as soon as i walked in. I have purchase several cars from Nissan and I always ask for the same salesmen. Carolina Nissan rocks!!! read more

I was so impressed with my experience at Carolina Nissan. We had went to Cox Toyota the day before and were very upset about what happened and were weary about going to another dealership. Luckily the second we got on the lot and the salesman, Cephus, was amazing. He was knowledgeable about their vehicles on the lot and that was very refreshing. He worked with us and talked to both me and my husband about the car and not just one of us. After the test drive he had his manager test the value of my trade in (Cox Toyota valued it at less than $300 so I was I knowledgeably doubtful). We ran numbers and came to a decision. Then he told us the value of our trade in which was $1000. I was shocked and impressed and realized how much better of a dealership Carolina Nissan was. We bought a used car and we are very happy with our purchase and we are wonderfully pleased with Cephus and would recommend him to everyone. That being said, every person inside Carolina Nissan was exceptionally nice and everyone talked to us and made us feel comfortable. I would go there again for any purchase I need now. read more

Wish it was possible to give no stars! My Nissan Murano will never go to Carolina Nissan Service dept again. It was there a full day, got there to pick it up and was left standing there while techs walked around looking and not talking to me. Finally I asked if their was a problem. No one would answer me. I saw 2 different employees walk out to my car and try to open a locked door. So I asked if they had lost my key and still they just ignored me. I went to the sales floor and found someone I know and had to borrow a dealership car to get home. The following day I go to pick up my car, and they only made me 1 key, not 2, so another inconvenience of having to come back and have my spare key reprogrammed. I never got even an apology from anyone in the service department. The salesman had to help me. Then, my favorite is when I opened my door to my car to see black shoe marks on my clean car, finger prints on my leather beige steering wheel and door. Angry is an understatement for me. I detail clean my car myself and try to keep it in good condition and expect the techs to respect me by not leaving black grease/oil boot and finger print marks. My car will never go back there again. read more

If you are serious about purchasing a Nissan , DO NOT, and I repeat, DO NOT go to this dealership. You will find that what they say and do are two different things, and if they find out that you purchased a Nissan else where (because they didn't have the vehicle in stock) you will be subject to very rude behavior. read more

Do not read or make decisions based off the info on their website (they are alternative facts). Their posted hours are incorrect. They are not open for Express Service on Sundays. Also, their Express Service is not really Express. Website states 30 min. or less for oil change, etc. (also an alternative fact.) It took nearly 2hrs from arrival to check out for an oil change. Maybe because it was early in the morning, but their staff members were not too friendly. (Unlike the guys at Crossroads Nissan in Wake Forest.) Word of advice, give your customers somewhat of a timetable as to how long it will take for their vehicle to be serviced upon arrival. Seems like a lack of customer service is a running theme in this area. read more