Cox Dealership, specifically Kevin was not honest and is a continuing reminder why people tend to…read moredistrust car salesmen. My experience: I had a 2023 Tacoma that I was in contact with Kevin about. I called to make sure the truck was a manual . He said it was and that he personally saw it. Kevin called back and left a vmail that is was a typo and it is an automatic. I called back and he said I could leave a deposit for the truck assuming they would honor the online price (32,985). Kevin said "Yes, we have to honor our online price and advised it would be higher $34k out the door. He said he would call back for the FaceTime required before the deposit. Kevin called back and said he was sorry but his manger Tim Lang took a deposit for it already. He was not able tot give a clear answer on a few things, but would reach out if it changed and said he was sorry as he "could hear the disappointment in my voice". Later that night the listing changed to 42,990. Had my friend call the next and see if it was available. Barbra advised my friend it was available and has had no deposits on it. They even sent him a video of the truck. If the price was wrong and needed to be adjusted, I get that. However, advising a customer that you will honor a price, then having a deposit taken be the reason it falls through, and going up on the price moments later, appears to be bad faith practices. I did reach out to the sales manager, Tim and the owner, Bill but have had no response.

took my truck in exchange for oil and the waiting time was two hours when I was in the waiting…read moreroom, I looked at two men, I imagined they were mechanics and I thought, hopefully, I would not drive my truck, one of these, and so it was my steering wheel full of grease, the door panel completely muddied with oil, if you have a people working on customer cars, provide them with clean clothes to avoid these incidents, I left in a hurry for an appointment that I had, by the way, lost because of its delay. What a bad experience!

LET THE BUYER BEWARE! I Drove An Hour From North Raleigh To…read moreView A 2004 Toyota Solara SLE Convertible (Grey "Silver"/Black) That Has Been On Their Lot For Over A Month. I Drove It To Nearby Toyota Dealership (Cox In Burlington --- They Were GREAT, Kudos To Brandon) For Pre-Buy Inspection. See Photo For Their Breakdown Of The Car's Multiple Issues. Best 130 Bucks Spent On My Part BY FAR In Quite Some Time. They Confirmed My Suspicions About It Needing Brakes & Alignment, & There Was A Laundry List Of Problems With It. When I Brought This To Dealer's Attention, He Insulted My Intelligence With A Lowball Reduction Of Price. I Fully Expected To Pay For Tires, Brakes & Alignment On A 2004 Car Myself... But Roughly $1000 In Problems Under The Hood? No Thanks, I'll Gladly Take My Business Elsewhere. To Be Fair, The Ladies/Women Employees/Receptionists(?) Were Pleasant & Nice Enough & Wore Masks Once I Came Inside. The Inside Of The Trailer Was Clean, There Are Plastic Partitions Up To Help With CV19. The Parking Lot Was Rife With Potholes... Thus The Need For Alignment? Caveat Emptor! (You've Been Warned) FYI--- The CarFax 9/8/21 "Vehicle Serviced" Visit Refers To My Pre-Buy Visit To Cox Toyota. NO SERVICE WAS DONE.

Kathryn was extremely courteous and the pricing was very fair. A nice variety of vehicles. There…read morewas no pressure. We were able to test drive several cars without hassle. We were provided the Carfax on all the vehicles we looked at. The transaction was quick, easy, no hassle. Overall, this was a very good experience and will refer people in the future.

Ken will do everything right, to make it right…read more Definitely will come back for my next car

I just want to say to Ken and his staff, thank you so very much for being an awesome dealership. I…read morepurchased a vehicle from there and they always treated me with the up most respect. The car that I was interested in from day one they took care of me, with any questions or concerns I may have had. I would recommend Ken's Cars to you, if you are looking for a great place to buy a car whether it's your first or your last one to get I highly recommend this place of business. From the owner, office staff, and his mechanic crew you guys are awesome. I will definitely be back when I'm ready for my next car, so if you want to be treated fairly like a human being I suggest you give them a try you WILL NOT REGRET IT!!! Again thanks to everyone for always being more than a dealership but a friend. Merry Christmas to you Ken and your staff!...

Sold me a pt cruiser convertible for 3000 just for it to have title issues in Ohio. It is now…read moreseemingly on their website for 4200 with inaccurate "features". Traded it for a POS that wouldn't pass inspection and is overheating. BEWARE​