I had a very disappointing experience with their online chat this morning. I was interested in a particular used Prius that they have for sale (Stock #19042AT). The Carfax report states "Accident reported: minor damage" and so my query was simple, "Could you give me more details?" of the reported accident. While all the time asking for my email address and phone number, the represented first cut/paste a description of the car and then, when pressed, answered "I'm not seeing any listed damage and further more in details my team will get back to you with your provided contact information. Just to finish up can I have your full name and phone number/email address". Talk about baiting a line?! Surely by refusing to answer a simple question they give just grounds for suspicion and doubt? read more

I would like to express my sincere gratitude to Percy Settles. He assisted my baby brother in his first vehicle purchase. He could have easily came down to Atlanta and purchased from his Big Sis because I have been selling vehicles for awhile. My brother had already did some research and found some possibilities at Cox which is right in his neck of the woods. He called me after the deal in his 2017 Toyota Corolla and he was very pleased. It does my heart good to know that Percy was kind to him. I always treat my customers the way I want to be treated and from my brother's ecstatic reaction, so does Percy. Thank you so much Percy for making his first time the best time. Sincerely a Grateful Big Sis, Marva T. Atlanta, GA PS Thanks to Chris Wrenn for assisting me when I called yesterday to check on a vehicle for him also. He was very attentive and gave me the information that I needed to assist my Brother. Cox Toyota, you Rock!!!!! read more

Do not buy from this dealership. They sold me a used car that they did not have a clear title for. After 60 days still could not complete proper titlework. When they did obtain the clear title for the car they already sold to me, it was mailed to me with partial refund of fees and a partial payment for the charges at my local DMV, for me to complete the title transfer and registration. They are unprofessional and unethical. Their sales staff is rude and unhelpful. They even tried to send me home without the proper number of keys/fobs that are included with a Toyota certified vehicle. Terrible. read more

Had Cox change my oil on my Wife's 2019 Corolla. After completing they called me up to go over what they had done. The guy then informed me they rotated my tires due to it "needing" to be done even though I never asked for it. On top of that, they were installed the night before at the discount tire across the street. They took the charge off my bill and I will never go back again... read more

Automatically when you walk into this dealership they think you're retarded and can't do basic high-school math. Seriously. Like they'll throw a bunch of numbers on a piece of paper and try to make a deal with you. Just be careful not to sign anything before you know what you want; and to not be swayed by the salesperson saying "oh I have the same car it's great" and "I'll throw in some free Toyota gear if we can close the deal today" laughable! You're making a depreciating investment be smart and be weary of this place even if it's a bigger dealership. read more

What a great experience today at Cox Toyota! We came home with a new Highlander Corey was great to work with and very friendly! We will definitely be back! read more

It amazes me that when you go to the website and click reviews they are all positive and no negative. However, when you go to other sites including GOOGLE, there are tons of Negative reviews. My Experience was HORRIBLE. The service I received stinks. From the website you do a pre-approval. After filling out the information and getting an approval from CHASE, we called the next day to see what we need to do next. Gene called back and started verifying information from the credit app because Chase is NO longer a lender. Wife said in that case, DO NOT PULL CREDIT. We have decided to use our bank. Gene said "WE WILL NOT PULL IT". I get an email that there is a new credit inquiry on my credit. I HAD 4 inquiries. Wife texted Gene and he wouldn't respond. So she called him and he wouldn't talk to her. He transferred her to John. John said yes we pulled your credit. She told John, "I spoke with Gene and told him NO". John said "Well, we did and then transferred her to Austin. We were really interested in the car so we decided to go ahead and drive the 3 1/2 hrs from Tennessee to test drive it. Wife told Austin she wanted floor mats or it was not a deal. He laughed and said "we will get you floor mats." And kept saying "I WILL GET YOU SOME MATS." After we paid, he said, "Oh we don't have floor mats." The Floor mats are not a big deal, but our credit being pulled 4 times after being told it will not be pulled is a HUGE Deal. He also had us sign that he gave us a tour of the dealership that NEVER happened. This is a Dealership I will NEVER step foot in again. read more

Be VERY CAREFUL before buying a car from this location. Apparently, they now require all customers to sign a binding arbitration agreement. This agreement requires you to give up any right to sue them or Toyota in court if one of their vehicles is poorly made and results in your injury or death. It also prevents you from EVER joining a class action against Toyota itself if the company's cars injure you. This is clearly a sign of very bad problems at Toyota and at Cox. PLEASE do not sign this kind of agreement if you value your safety. read more

They don't deserve the one star I'm giving them. Talking and texting with a sales guy. We work up a price on Friday, tell him I'm coming in Saturday. Had been texting him Saturday since 10am. Drove from Danville to this dealer in Burlington and they tell me they loaned the car out on Friday. Then try to have me look at a higher priced car, this place is nothing more than a bait and switch dealership read more

I used to have a lot of confidence and trust in Cox Toyota, actually purchased a new Prius from them in 2013, and drove to their dealership for servicing, even though though it was like 25 miles out of my way. However, after several "letdowns," my feelings about Cox have changed. It started in 2020, when I was shopping for a top-of-the-line Camry hybrid. The salesperson with whom I was connected (a) seemed to know less about my prospective vehicle and its features than I, (b) acted totally unenthusiastic about the sale, and (c) essentially told me that he didn't know if he could even locate the vehicle I desired. Needless to say, I purchased the vehicle from another area dealership. Then, in July of this year, I phoned to make an appointment for my final Toyota-Care servicing on my 2020, confirmed this servicing would be at no charge, and brought my vehicle in at the appointed day / time. When the work was completed, they presented me with a bill. Only after I objected, and explained that their Service Advisor had previously stated there would be no charge, was the charge dropped. Why the internal miscommunication? During this same service appointment, I mentioned that my TPMS light was illuminated on my instrument cluster, but the tires seemed fine. The technician finally came into the waiting room, told me that there was a slow leak in one of my tires, and that I would need a new tire. I declined purchasing a tire from Cox because I didn't believe a replacement seemed warranted. Instead, I took it to a local auto service shop with which I was familiar. They quickly discovered a very small nail (they showed it to me), plugged the tire, and said it would be just fine. I think Cox's "solution" speaks of either laziness or just trying to upsell a customer, rather than "doing what is right." I don't trust companies that behave in this manner. read more

Fantastic Toyota dealership! The staff is very friendly and accommodating. I have been using their service department since I stopped going to Rice Toyota. The extra 15 minutes I have to drive there is worth it though. The Service advisors will work with you and even offer the discounts without you having to ask. The prices of the vehicles look good too. read more

I purchased a Mercedes-Benz subscription and asked to have my tags transferred from my previous vehicle to the Mercedes-Benz. I was given 30 day tags, after the 30 days were up still no statement from cox. I live in Virginia and here I am driving with expired tags when I call to find out why I haven't gotten my vehicle registration all I get. Is the run around and always given somebody's voice mail. Never a reply, not even a phone call nothing. I will never do business with cox Toyota agaim read more

I decided to purchase a vehicle while being in NC visiting family. I am incredibly pleased with the experience I had at Cox Toyota when I purchased my new Rav4. From the beginning of my internet query, I was helped by Ryan immediately. When he had me come in Mike took over and was professional, knowledgable and kind. Finally, Jay finished up the process. I was very impressed with the dealership and would recommend them to anyone looking for a car!I read more

I went into Cox Toyota after making an appointment with an internet salesman. I told them I was looking to get the trade in value of my vehicle as well as look at a Used car I found online. Once my husband and I arrived we were met and brought inside. The salesman was nice and after about 10 minutes we finally went to look at the car I was inquiring about. We took it for a test drive and everything was fine. We went back to "run numbers" and he immediately ran our credit before showing us the price of the vehicle with all the extra "fees". We saw the number and he told me the value of my trade in which was less than $300. I knew my car was old but I didn't think it was worth less than $300. We told our salesman that we wanted to sleep on the prices and discuss amongst ourselves and we wanted to view another vehicle at a different dealership to get a feel of both vehicles. With that the general manager, Rodney, came to talk to us about how he couldn't lower his price anymore. The way he was talking to us was very rude. He talked down to us like we told him we wanted them to lower the price $1000 which we never asked for a lower number. All we wanted to do was compare cars and after speaking to Rodney, we decided that we would not be purchasing anything from Cox Toyota ever. We took my vehicle to Carolina Nissan and were immediately welcomed with better customer service all around. We even got my car valued at $1000. After reading the reviews of Cox Toyota I have seen that they do this to many people where do not give the full value of a trade in. I was very disappointed with my experience with this dealership and will never do any type of business here. read more

This dealership needs to learn about customer service. I mean genuine, do what you say, customer service. Always has an excuse for why it's taking too long, wasn't done right, my manager has to approve this, we don't have a rental available, etc. Appointments for service always take longer and start later than was scheduled. I wish they would figure it out! read more

David McLaughlin helped us with our purchase. He was down-to-earth, easy to deal with, and actually cared about what we wanted in our vehicle and did his best to make a deal with us and get us what we wanted. In the words of Cartman, "he's coo." The finance rep we worked with, Angela, was awesome as well. We actually made two new friends during the process of buying a used vehicle from Cox. How many people can say that?! read more

Every time I go to Cox Toyota Jay Moseley finds the right car for me for the best price. He is so caring and considerate to what I want and need in a car. He does not haggle or hassle me which I love. My daughter had a really bad experience with Rice Toyota. I corrected her to Jay at Cox and now she is riding pretty. I want to thank you Jay Moseley. You are always the best. 3rd car I have bought from him. There will be a 4th and 5th. Jay is your man at Cox Toyota in Burlington NC. read more

I don't have a Cox Toyota but did discover they have nitrogen to fill tires. The cooler temperatures caused a low tire reading on my SUV, and I wanted to pay to have them topped off. These guys did it in three minutes and wouldn't take a dime. Classy! read more

Always use Cox Toyota to rent cars from their rental department and always an excellent experience. Most of the cars are nearly brand new and well-maintained. Be sure to ask for Tangela when you contact them, she is always friendly, professional, and very helpful. Highly recommended! read more

Our buying experience was exceptional and our overall perception of Cox Toyota was great up until recently. My wife and I purchased a new 2017 Toyota 4-Runner from Cox Toyota over a year ago and were very pleased with the vehicle. That was until we started having vibration issues while driving down the road. Vehicle has been serviced as required by Cox Toyota. So at our last service appointment, I ask them to check into it. So the service tech comes and tells me that all 4 tires that were on there when we purchase the vehicle are cupped and defective, even though they have over half of their tread life left. They say that the only way to fix it is to replace the tires or just deal with the vibration. Uhhh no, I'm not gonna deal with it, seeing how it was bought brand new and now only has 26,000 miles on it. So I reach back out to the management of the dealership and they say, well the best we can offer is one tire for free and oh by the way we will mount and balance them for free. So you are telling me that I purchase a $40,000+ vehicle from you, get less than 26,000 miles on tires with over half of the tread life left, not to mention you say all 4 tires are defective, and the best you will do to take care of your customer (in which you so called take pride in your customer service) is offer me one free tire and I have to come out of pocket for the other three? I don't think so... Definitely do not care about your customers. Obviously in a perfect world, I could get all 4 tires replaced but I know that ain't happening. But I do know that any reasonable customer would not be happy with you just replacing one tire, offer to mount and balance for free, and then stick the rest of the bill for 3 more tires to replace the 4 defective tires to your so called important customer... Lost my business for good and hopefully others will not have the same experience as we did if they decide to go to this dealership that allegedly cares about the satisfaction of their customers. read more

Over the years, I have visited this dealership several times since moving to their new location. I must say that the first few times were unpleasant. In fact, I am driving my current car now because of an unpleasant experience at this dealership. HOWEVER, the past 5 months since I bought my car, they have redeemed themselves. I went there to rent a car for my birthday weekend, and Trish was an absolute joy to deal with. She was all smiles and had such a sweet spirit. Everyone I came in contact with that day was pleasant. The atmosphere was great. I would definitely recommend the dealer for all your rental needs. The car I rented was brand new and loaded, but it hadn't been cleaned from previous use. I'm sure that will be fixed next time, as the young woman I talked to when I returned the car apologized and reassured me. Thanks again! I will be back soon! read more

Great experience. No hassle. Sales staff very helpful. Love the car and hope to keep it for a long time.

I'm here today to have my 4Runner fixed due to the fact that when I had it here the last time they scratched my dash and the FM radio is full of static. I made an appointment to have them fix what they messed up and I even got to my appointment 5 minutes early. When I checked in I was told it would be an hour and a half (after being told over the phone it would take less than 15 minutes) I just went to check on the progress of my vehicle since I have 57393045 things to do today on my day off and I am trying to keep my 5 year old entertained and they haven't even taken my car back yet. It took me going up to the service desk for them to pull my car in. I asked why did I have an appointment and show up on time if they're gonna make me wait. I got a half ass sorry not sorry answer from the guy at the desk who says he only gets every other Saturday off. If that's the case he should be more respectful of my time. I will NEVER ever do business here again. read more

If you ever need a rental car. This is your place! Tangela couldn't have been more helpful! The customer service is excellent. Tangela went above and beyond to help me with my problem. read more

I took my 97 corolla in because it had a gas leak and it was smoke coming from under the hood. I was told that I had a hole in the gas tank, a crack in the radiator, and the shifter was bad. All in all it would've cost over $2000 for them to fix it. When I took it there I had brake lights. When I picked it up after letting them replace the gas tank, I was told I couldn't drive it because I had no brake lights. Before diving away i noticed a big puddle on the ground under my car. I was told that thd water was from the crack in the radiator. One of the servicemen gave me a jug of water and told me to drive safe. After driving it home, and being an amateur mechanic, I found that my shifter wasn't bad, and that they had replaced my brake switch with an old one that wasn't as long as the new switch I replaced it with. Needless to say, after paying them $1072.53 for a gas tank, and the car still not being fixed, I saved myself hundreds of dollars by fixing my radiator and brake lights myself. I will NEVER take my car there ever again. read more

Bought a vehicle there 2 months ago. Had to get a certified check to complete the sale a couple of days later. Cox asked for a $500 refundable credit card deposit which I gave to hold the vehicle. Completed the sale a few days later and was told the credit card transaction would be refunded a few days to a week later. Vehicle was paid in full when I picked it up. Here it is months later and MANY attempts to reach the sales person and finance manager to get my money back and now they cannot seem to return my calls. Buyer beware when dealing with Cox. This is unacceptable. I did what was asked in good faith and now you have sold me the car you cannot and will not take care of what should have been an easy issue. Shame on you Cox Toyota and your staff! You took what was actually a fairly decent experience and completely ruined it with your lack of respect in addressing and returning my money that is rightfully mine! read more

I bought a used 16' Ford Fusion from their used car lot and had a great experience, and wanted to come back to their service department because of that reason. However, they do not stand up to their motto. Every time I have come through this department I either have to wait hours for an oil change, hours because they don't have the correct filter and have to go out to buy one themselves (without telling me), or hours because most currently they stripped the threading on my filter and have to completely replace it. With this most recent visit I was told after the services and the stripping of my filter my car was not drivable. After going through the process of receiving a rental car (the only thing I was happy about), I was then told my car was drivable and I would have to come back in the next week in order to switch out the filter which they stripped. After this process I waited another hour in order to actually get my car back. This entire experience I dealt with one technician while they were 3 who seemed apped to work and lend a hand, walking around throwing popcorn in their mouths. I always like to give people and services the benefit of the doubt but as the saying goes, "fool me once shame on you, fool me twice shame on me." read more

I was initially impressed my first visit to buy a new Highlander at Cox Toyota in Burlington, NC. I was welcomed but immediately began to feel the pressure to buy from the salesman. I was prepared to purchase that day so the pressure did not offend me as I knew I was in charge of spending my money. After looking at several new 2016 Hylanders I wanted a silver/blue color and magically there appeared a dealer driven fully loaded Highlander. I loved the color and I was told it had every option available. We came to terms and then the paperwork began. The high pressure to purchase the extended warranties was pretty intense and my wife fell victim to the horror stories so we signed up for them (several thousand dollars worth). Here is why I became disenchanted with the dealership. The next day while I reviewed the paperwork I discovered the Highlander was a 2015, not a 2016. It did not have auto wipers and several other little option were missing. I was angry because I knew they deliberately mislead me. The next day I went back to Cox and they tried to make me feel like it was my fault for not reading all the documents thoroughly. We negotiated a small savings ($1k) but I was not happy. Every time I took it in for service they tried to backload me for some service and as a matter of principal I said no but the attempt to make me feel stupid for not spending more money was intense. I saw them dealing with other owners the same way. Particularly women on air intake filters that were perfectly fine but a small amount of dirt on the filter was given as a reason to replace it and then they compounded the deception by saying it was routine to replace other filters that should be replaced when the air filter was replaced. I was always angry as I used to see this deception perpatrated by Jiffy Lube all the time. About 4 weeks ago I went to Cox for assistance because a key fob was misplaced and one of the things I was advised to do was order a new key fob every year as it was 100% covered under one of the extended warranties. I remembered that part about free replacement so I went to the Cox service desk and was told to go to parts. At parts I explained my dilemma to a woman behind the counter and she told me I was stupid for misplacing the key fob. I told her I had mine but it was my wife that misplaced hers and then she became unhinged and was hostile and told me she could order it but I had to go back to the service desk. The service writer said he could not help me but then went to his manager to check on how the warranty replacement procedure functioned. The both came back and belittled me for wanting to make a claim. Now I am angry! I told them I would not be talked to in that manner and then I did it: "I said I am sick of this dealership and I am going to Flow Honda and will never deal with Cox Toyota again and I am getting rid of this Highlander." They shrugged their shoulders and said okay. I went in the other day to claim a refund on the unused portion of the warranties and they were not happy but they processed the rebate. I will never return to Cox Toyota or recommend anyone buy a vehicle from them. Mr Cox is a very nice man but his managers are the pits. I left Cox Toyota and went to Flow Honda. I am now driving a 2017 Honda Pilot Elite that had 3 miles on it when I drove it off the lot. I took a road trip to Huntsville AL and I am so happy with the new Pilot I could spit quarters. I am writing a review on Flow next. read more

Cox has the best sales staff. The most knowledgeable and trustworthy that I have ever dealt with! I would recommend Cox Toyota to anyone looking for a new or used car! read more

Our daughter attends Elon nearby. We were scheduled to leave from the airport in Greensboro when her brakes failed. Not only did they give us a very competitive price on the repair, but THEY DROVE US TO AIRPORT! Would highly recommend read more

Don't waste your time here!!! Rude and uneducated financial team. The sales team wasn't any better. Bought my 17' Toyota Camry for $7,000 less elsewhere. read more

I took my highlander in for the 15k mile service and to have them look at the A/C that was working sporadically. He first told me it is hard to check the air when it is cold and asked me if I had hit something that would cause the Freon to leak. I answered no, feeling like I was being accused. They did the service in an hour and 20 minutes. When I went to the counter to check out he said, "We know what's wrong with your air, you didn't push the button to turn it on." I am 51 years old, been driving since I was 15 and had this car over a year. Pretty sure I know how to turn it on! My appointment was at 7:15am and it was in the 30's, so, no....I did not have it on when I came in. What a poor customer experience! Who insinuates the client is stupid??!!! I came home, filled out an online survey and checked to respond by text or email and they called me not once but twice. Why ask the client how they want to be contacted if you're not going to use the preferred method ?! My sales experience was great... service not so much . And neither phone call addressed my issue. One called before she even read the email and another called thinking I needed to schedule service. read more

Was about to sign the deal, there was no floor mats. I had check in hand and told them I wanted floor Matt's. The finance dealer told me to walk. Rice gave me $1000 off and nav. I pick it up in 2 weeks! Finance guy put him self first cause I did not buy extra product¡!! Last vehicle We buy from Cox and I will tell everyone, they wasted my time over floor Matt's. They come standard with every dealership! read more

My husband and I both purchased our cars from Cox. They did a great job getting me the EXACT Car I wanted (I am very picky) and in the price range I was comfortable with. We always bring our car here for servicing and Stephen is OUR GUY! He and his team of mechanics take care of us and make it as stress-free (when dealing with a unexpected repair) as possible. We tell all our friends to check Cox out, and when it's time for us to upgrade/get a new vehicle they'll be the 1st place we go!!! read more

Went in for a test drive on a used 5400 miles Tacoma. It was a dealership loaner....Who knows who had been driving it. I had 22,000 in cash for the sale...maybe finance the balance 3,000 or so... My credit score is 836.The salesman Tim spent the test drive scratching his junk. The sales manager Jonathan was even more obnoxious treating me like some bum that had just slept at the mall. I know in these strange times 22,000 cash means nothing Evidently especially so at Cox Toyota....Jonathan says everybody's got that kinda money..."It's all cash sales" Borrow Borrow!!!! Avoid these people arrogant and odd...BAD VIBE!!! read more

I wouldn't buy a bottle of water from these characters, let alone a car!!! I went to test drive a 2014 Chevy Camaro that was listed online on 05/25/2018 (Memorial Weekend). I called to make sure the car was still available before I made the commute from Greensboro to Burlington. The stated the car was still available, so I told them I was on my way and I would see them shortly. Upon arriving to the dealership it took the girl at the front desk at least 10 minutes to find a sales persons; after I finally found a sales person he spent about another 10 minutes searching the lot before he found the car. I took the car on a test drive, when we got on the highway up to about 65mph the car began to rattle; also the center console with controls everything from back up camera to thermostat did NOT work at all. I asked the sales person what's wrong with the screen and his response was I don't know anything about this car. When I arrived back to the dealership, we drove the car into the service area, I asked the sales person about some additional features on the car such as any remaining warranty or does this car have remote start; again his response, I don't know anything about this car. Went back into the dealership to talk numbers and he told me the car was $18,000. LIES! I should him the advertisement online that showed the car listed for $15,888. He got up and stated he was going to talk to his used car manager. He came back about 5 minutes later and stated he would sell the car for $15,888 but it was "as-is". So I clarified "as-is" meaning you all will not fix the rattle and the console, he left again to see if he could get his used car manager to come out and meet me and talk to me about the car. The sales person returned alone without his manager and stated that his service manager was too busy to come out and meet me and the car would sale as-is. I left with a bill of sale that had no actual information about the car, no mileage, no VIN #, nothing actually useful to get it financed. I informed my sales person that insurance company just deemed my car a total loss and I should finish up with paper work and have the value of my car check on Tuesday (after the holiday weekend, when business and banks are open) and I would follow back up with them then. I called back on Tuesday 05/29/2018 and asked to speak to the used car manager to see if I could at least get them to give me a quote on how much it would cost to fix the car if I was willing to buy it "as-is", I did not get to speak with him, instead they gave the phone to their internet guy (not too sure exactly how he could help me but that's who they choose to give the phone to); he informed me that they had sent the car to auction that morning. There was NEVER a follow up call to me to see if I was still interested in the car before they shipped it off, no courtesy call, and no apology. Do yourself the favor and go elsewhere to purchase you a vehicle! read more

The worst group of people I have ever had dealings with via email. I ask them their best e-price. Several emails later and I still do not have a price. I've ask a couple of times. Every reply email ask if there is any question I have. One of them was just a question mark. I truly can not understand these people. I am ready to buy a truck and it is as if they are trying to anger me. Stay away from Cox Toyota. read more

I recently purchased a new car from Cox Toyota and I am very happy with the vehicle! The buying process was the easiest I have ever experienced in my life--my salesman Jay was extremely knowledgable on all aspects of the transaction and wonderful to deal with (along with manager John). You just cannot beat the exceptional service department at Cox Toyota--my advisor is Nate and the Service Manager is highly skilled Peggy Young! I look forward to many more years of business with this dealership as I am now the owner of two Toyotas! read more

Based on our experience with this dealership I would not consider any business dealings with them. If this is how SALES is handled, I cannot imagine how bad service would be. During our research to buy a new car, we determined we would like to test drive a Toyota Venza. Cox Toyota responded to a web query with two phone calls requesting us to set up an appointment. We did set up an appointment with Mr. Ryan for 2:00 pm. After driving 45 minutes to the dealer Mr. Ryan was not available. We were introduced to Tom Ferguson. After asking what we were interested in, he informed us that Cox had no Venza vehicles in stock and offered a used 2009 Venza for a test drive. We declined. We asked what colors the Venza came in - he didn't know but offered to go and get a brochure. After 10 minutes, with no brochure, we spotted Tom talking to some other reps at a counter. We left. We test drove and bought a Venza Limited from another dealership the same day. Friendly, competent and customer oriented sales staff at this dealership made the difference. I'll write a review on this dealership after we take delivery of the new vehicle. read more

I took my 2017 Toyota in for service. Less than 20,000 miles. I was told that when I arrived I drove over a machine that checked the tread on my tires. The serviceman told me that I had one tire that needed to be replaced now. One tire that would have to be replaced soon. They were both on the back. I asked why someone did not see this unusual wear last time I was there and recommend an alignment. No answer to that. He recommended that I not rotate the tires since the front ones were in better shape. I drove home worried I was going to have a flat tire on the way. When I got home my husband was upset. We brought it to our mechanic to check on what was going on and to do an alignment. He manually tested the tread and showed my husband nothing was wrong. He also checked the alignment and said it didn't need one. He rotated the tires for us. I am extremely upset with Cox service. I don't understand how this could happen. read more