I am a property owner that has hired Balanced PM to help manage my rentals. My overall experience…read morehas been positive. Grace has been very accommodating to my needs, and her staff has been thoughtfully put together to be component in all the aspects of property management. They are responsive to emails and requests and professional in their approach. My opinion is that they intend to be honest and provide value in their services. A few things to understand about Balanced if looking to hire them: Their job isn't to make your property profitable - nor should it be since they are not the owners. They will relay issues that have been reported by tenants just fine. They will even put together a bid and do the work if approved to do so. They don't have the most competitive rates and you will probably need to get a second bid or push back on what is actually needed if you want to control spending. They are certainly open to those conversations. As an example, one of my properties had issues with the gas line. The bid from the first plumber was going to cost $8000. I decided to not go with that, and eventually Kim and I found another way to solve the issue for less than $500! If you have your own network of contractors, you can probably get work done cheaper or faster or better. Otherwise, Balanced has their in-house network you can use but realize there is a cost for convenience. I suggest you find a way to double check their work in case there was communication break down by the time the maintenance or cleaning tech gets to the site. All services will cost money - evictions, writing leases, advertising and showing properties, and so on. They have fair prices and guarantees if their placement fails. Nothing unusual here. They use an online portal to record everything. It's convenient from an owner's perspective as it allows you to see all expenses, tenants, accounts, documents, and so on at any time. It's limited in its ability to dissect raw data for custom reports, but Grace is able to look into providing the custom reports with her access if needed. There is also basic information about work done, but the details don't always provide exactly what was done or what things were purchased or used. There is no way to use the portal to submit, update, or approve requests. But like I said before, they have been responsive to emails. They will reach out to me occasionally or on major issues, but most of the time they will just do their thing unless I am noticing something that needs to change. Lastly, I have enjoyed them giving me ideas on rental rates, advertising, promos, and evictions. But they have been good at doing what I want instead of what they normally do, which allows me to stay creative and in control.

We have been renting from a version of this company for 3 years. They have changed their name and…read morepolicy multiple times. We have had some issues with communication which is further complicated with their call center and third party position. I was contacted from my last review and the operations manager was very helpful and understanding. She was able to find a solution promptly, which I appreciate. To any renters, make sure to read your lease carefully, and ask questions. To pure, all of you rental management companies need to go back to paper leases and actually talking with your tenets. Everyone has different needs and using blanket policies along with less client interaction will inevitably lead to miss-communication, miss-understanding and misplaced anger.

I am an owner who hired them to manage a property. In the last two years under there management, I…read morehave taken 20 grand in losses. They refuse to send receipts which is really suspicious. During my last two phone calls with Travis, the owner, He called me an asshole 6 different times because I wanted to know where my money was going. I have a right to know where they are spending my money, and I have the right to get receipts for services rendered. I fired them and am going with another management company. My recommendation: find someone else to manage your property. I also plan to sue them for theft of services. I think Travis is as crooked as a snake.

They don't even deserve a single star I'm tired of dealing with them they only want money…read morethey want paid when things don't even get fixed I've put my own money in this home because they cant fix it themselves there property caused me health issues my family health issues my home should be condemned the whole house is falling apart if anything they owe me money for medical bills, repair, and to move I 1000000% DO NOT RECOMMED and all the ratings they have that 5 stars are fake so do not believe them they will charge you to fix your own house

WCW is the best property management team I have ever worked with. Their response and resolution to…read moreevery issue is immediate and effective. For the last five years, I have relied on the resourceful skills and friendly professionalism of this fine company. When the air conditioning went out in my house, I was amazed at how quickly they connected the dots to get bids, and replace the unit quickly for the tenants and reasonably priced for me. The same quality of care is applied to every service item, mo matter how minor.

We dealt with a rat infestation, which we reported, but no assistance was provided to address the…read moreproblem. Later, we found rat traps located in the lower section of the stove and in the basement, suggesting that the property management company and owners were aware of the issue prior to our arrival. Furthermore, there was a squirrel nest and infestation in the attic that had also been reported. After a storm left the property without power for 72 hours, the basement flooded, resulting in rapid mold growth on all stored items, despite their recommendation on the Zillow app that it was fine to store things there. When I informed the property management, Bill came to assess the situation but never conducted a proper cleanup or repaired the leak, leading to flooding every time it rained. No repairs were made, and there was a noticeable lack of concern for the damage, which ruined everything. I had to seal off that area and ventilate it because my elderly grandmother was the main tenant, and they neglected to fix or adequately clean the space. When my husband visited their office to discuss the rat issue, Kathy advised him not to bring it up in front of another tenant that was present in the office. So save yourself the poor living conditions and look elsewhere.

My boyfriend and I rented our first house through A&K Rentals, and it's the best experience we've…read morehad so far (this is after living in three different houses). They are very nice people, and are prompt with answering our calls and coming over to fix anything on the house. One unfortunate incident we had was a robbery, and the front door was busted in and unusable. They came over THAT day to fix the door, and added more structure around the frame to help prevent further break-ins. I couldn't say that about our current landlord... If you're looking for a good home with great landlords, definitely give them a call!

I have rec'ved horrible customer service here! I called for four days in a row and sent two emails…read morevia their rental listing asking for a showing or information on a property the have a "For Rent" sign in the yard. I was desperately wanting to view it and had a deposit ready to place on the house. Four days later I get a phone message saying they just rented it that morning. It was a gorgeous little house. I am so angry I wasn't given the opportunity to rent it just like everyone else! Answer your stupid phone!

Working with Rental Management Solutions has been an incredible experience--professional,…read moreinnovative, and truly collaborative.

I thank god that i didn't have to rent with this unprofessional business. I called a few days ahead…read moreand schedule viewings for a couple of properties that are available. Me and my husband got there 20 minutes early to scope the place out and to see what kind of traffic and neighborhood we are planning to move into. I called to confirm, she noted that i was waiting and even 20 minutes after the scheduled time had passed I didn;t see them or anybody from the company. THANK YOU JESUS, i seen and smelled the inside and it was GROSS. It smelled like cigarettes and weed, the carpets were stained up to the wall . NOPE NOT FOR MY FAMILY

Don't rent from this company , they are unprofessional and unreliable. I rented a one bedroom in a…read morelocked security building. During my one year lease they accused me having pets which I don't have . I heard from the neighbors that each tenant in the building got a notice for pet violations since they didn't know who it was they put out mass threats for eviction to everyone. During my last few months living there , my apartment was broken into . Whoever it was drilled through the lock and kicked in the door. ...and mind you this is a security building where you have to have a key to get in the building ! I called the cops and RAK office and reported it and said the door needed fixed immediately .The lady on the phone said they would send maintenance out soon. I waited for 2 hours for someone to show up , then I called the after hours emergency number 3 TIMES !! After 4 hours I saw a maintenance van in the parking lot only to find out the worker had no idea about my door and he was there on another job. I pleaded with him to fix the door so he did a temporary secure for the night and I slept elsewhere. The next day he came back without the proper supplies to adequately fix the door casing or the wall but he did install a new lock , he said "that's all I have for now" and he never came back . My lease is up Oct 31st and I have moved out . I've read bad reviews about RAK on Google also. I hope I get my deposit back . I will write about that when I hear back from the company .

We looked at a house they had for rent. For a $1000 a month you got the following amenities. A…read morewater damaged basement, a bathroom with no working lights, no toilet seat, toiletpaper and towel holders ripped off the walls and not repaired. The entire house smelled like dog poop, the smell was so strong I picked it up 10 feet away from the front door. Needless to say, I would never consider renting from them. If one of their rentals had a hole in the roof they would call it a private atrium and double the rent. Honestly the best one word description for this company is SLUMLORD.

Jake is an awesome landlord! He is there when needed and was quick to get the minor issues fixed…read morewhen we moved in! We are now on our 3rd year with better property management and more than happy to continue renewing our leasing agreement with them :)

I agree with everything that Brandi M. My son Darin cleaned the studio he rented from them for 3…read moredays before moving in. Mouse and roach droppings in every room drawer, inside the stove, blood in the refrigerator, hair and grub in the shower, just glad we took pictures before he started cleaning. Second day living there he caught 10 mice, and they keep coming. He keeps all food in the fridge or huge cans.. Door won't lock, even after "it was fixed". First property manager who wouldn't respond to where the renter should send his rent on line,...2 months in advance, I might add!! The Owner needs to know what a loser she has working for her! 1st snow=7 1/2 inches, Darin got out and shoveled all the walks and the big front porch of this house, just because he cares about people, not wanting to see anyone fall and get hurt, but the property manager could care less about anyone getting hurt. Yea, Jake is not someone I'd want in chg. of my business