First time dealing with a cell phone accident. I didn't feel that Verizon store was an option for repair, so I did some research for options and went to CPR cell phone repair. There was an almost invisible hair line crack in the screen. Since the phone is a Pixel 6, the part was not in stock. The shipping time was the only little issue, but the repair was perfect. Customer service and level of professionalism were outstanding. read more

Very kind staff who was willing and ready to help solve all the issues with my phone, from screen repair to cleaning!

If I could give them 0 stars I would. I brought them my phone about 6 days ago for a screen repair, it was just cracked and the phone was working perfectly fine. After the screen swap my phone started restarting every 2 min and the frontal camera was scratched. I went back the same day and the solution was to wait 2 days for a new screen (no other solution offered) after the 2 days I called, and guess what? No screen was received. That was last Friday so after Memorial Day weekend I called them (on a Tuesday) and once again I've been told I'd have to wait cause they had not received the screen. After much talking and complaining I convinced them to replace the screen with my original one and give me my money back. After replacing it with my original screen the phone is still doing the same thing where it turns off every 2 minutes and with a bonus problem: it's heating up!! Now I'm gonna have to bring it somewhere else and not only replace the broken screen but also try to figure out what other problem they caused on it :) read more

Super helpful and friendly. Walked in with a charging port issue on my phone and they fixed it within a few minutes. Highly recommended!

I had my iphone fixed in less than 20 minutes! Great customer service and attitude from the staff! Even cleaned out my charge port for no additional charge read more

Very nice and really helpful. I thought I needed a new battery for my mom's phone he took it over night to test and it turned out that it was just too old of a phone to hold the charge. Then he said no charge!! read more

T-mobile brought me to this place to bring my Galaxy S24 Ultra for screen repair under my device protection. I had a 2pm appointment, and as I walked in, I was greeted immediately and was checked in, which took less than a minute. I was quoted about 90 minutes, so I went to the outlets to shop for a bit. Came back about an hour and 20 minutes later, and my phone was ready and working perfectly. Thank you to the guy who took care of me, sorry I didn't catch your name. I would definitely recommend this place if you need a phone repair. read more

Josh is the MAN!!! I shattered my phone screen to my Samsung 21 5G Plus Yesterday (Sunday) & Verizon & Assurion was being a pain in the A$$ so I decided to drive down to Gilroy from Morgan Hill. He had my phone repaired within 1 Hour. Thank You! read more

Screen fixed plus screen protector for the low - 90 day warranty REALLY comes in handy!! Employees are always super helpful (wizard hands) read more

Fast and efficient service. Didn't pay much at all to fix my cracked phone screen through my t-mobile assurance insurance.

Several weeks ago I called to have my iphone 15 pro screen fixed. Nick said that he would have to order one and since I was calling on a Friday it would be about 4 to 5 days. I gave him my $10 deposit over the phone and I got a call from him on the 5th day. I ran down that afternoon to get it fixed and left for 30 minutes. When I came back he said he had bad news, the display he ordered was not good and because he took my display off it my phone was not going to work since the display is dark . It was 4:00 pm and I was in a panic. I was leaving the next morning for a trip and needed the information on my phone to get on the plane and to call for my ride. With my pressure Nick made a call to see what he could do and the best he could do was to get a new display in two days later. He offered no other solutions. I asked for my phone and deposit back and drove to San Jose. When I found a place that did have a iphone 15 pro display they informed me that something happened to the mother board when the display was previously removed and the phone was not charging. The cost of my display being fixed was now double the price of the screen and would take several days to fix. The new company offered me a loaner phone while they fixed my phone. When ordering, CPR cell phone should always have more than 1 part available for the customer to prevent this situation from happening. CPR should also be more concerned for the customer in helping to solve problems. I am disappointed that my motherboard was damaged while in the hands of CPR. I learned my lesson, contact Apple first and find out who is an authorized Repair shop. This was a very stressful event and I would not recommend doing business with CPR Cell Phone Repair. read more

Saved me hundreds of dollars when I thought my charger port was broken, but it just needed to be clean. Josh was excellent and very helpful. read more

Josh did a great job saving my phone. I took it to BestBuy and they said my camera was gone. And they were not interested in helping me. Tried to get me to buy a new phone. Went to the Apple Store in The mall. 4 hours later. They broke my phone even more. Now I was unable to use it at all. And told me I had to turn this phone in and get a new one. Was not willing to turn my phone in for an additional $400. Found these guys in Gilroy. Josh had my phone fixed in less than an hour. My phone had a new screen and worked like new. Only cost $149. Thank you Josh for saving my phone. read more

Just stumbled across this place by parking one day a couple weeks ago. The brand spanking newness of it is what drew me in "just to look". Then Josh "kept" me there! Josh is the epitome of customer service and he is filled with knowledge and professionalism and in minutes I ordered a new battery for my iPhone. As soon as it arrived a few days later he called to follow up and informed me that the new battery was in. And then he installed it immediately within 15 to 30 minutes. I don't know how frequently I will need a battery (hopefully not very often) but I would strongly recommend if anyone needs any kind of phone repair or part replacement to check out this place and see and meet Josh!!! read more

I highly recommend this place for phone repairs and Any type of repairs you mite need Josh has excellent customer service and has repaired my phones many times and the only guy i go too they have fair pricing and do it pretty fast as well so if you need repairs go here !! read more

First time I've need to have a cracked screen replaced. Other than having to drive from San Jose to Gilroy, my repair experience was outstanding. I called ahead to make sure the needed parts were in stock, and the whole repair took about 45 minutes, including dealing with another customer in the middle. Josh was helpful and friendly, the repair was done right the first time, and I am very pleased! I took the opportunity purchase a screen protector and Josh installed it as part of the repair process. I would go here again every time, except I hope I don't crack another screen and need to. :-) read more

Brought in an Ipod Touch for a battery replacement and representative was very friendly, accommodating, knowledgeable, professional, helpful, and fast. Great customer service. Recommended. read more

So glad this place is in town! Good service, Jose fixed my cracked Samsung s8 screen. Working like new now! Thank you

I went in to see why my sons phone was not charging. We were greeted and helped quickly! Fixed the issue and was very nice.

My phone was barely able to stay plugged into my charger for about a week. I thought that I damaged the hardware and was in for an expensive repair.... Enter CPR Cell Phone Repair.... In less than 5 minutes, they had me back up and running after cleaning my charger port. Pricing was more than fair and I couldn't be happier! read more

Walked in today for an iPhone repair. Jose was awesome! So friendly and helpful. He helped diagnose my cracked screen as being caused by a swollen battery. He talked through a variety of repair options with me and I ended up asking him to replace both the screen and the battery. An hour later, he had my phone looking brand new. All in all a great experience. Thanks, Jose! read more

Josh was great! I had been struggling for months and within a few minutes he had my phone working great! Highly recommend!

Josh the associate at CPR help me out with my cell phone, I wasn't able to hear anything from my ear piece, Josh was polite an prompt with helping me an resolving my issue. Highly recommend . read more

Great experience here and Josh provides excellent customer service. My sons phone was glitching out and Josh was able to help us figure out the issue with same day service. Will definitively be back here for all our cell phone or tablet repair needs. read more

I wanted to see if they can get something lodged in my charging port and they took it out right away. Very good service.

Highly recommend! Very happy to have this in town. Josh was super friendly and repaired a part on our daughter's phone within five minutes. Very reasonably priced read more

Best repair place. Really took care of me. Will come back! Had to get my charging port fixed and they nailed it!

I walked into the store and was immediately greeted by the gentleman that works there. I explained that sometimes the listener on the other end of my phone conversation cannot hear me very well. He advised that the phone had build up on the speaker area. He removed the debris and cleaned everything. Good service, professional and great price. I will definitely be back. read more

Very quickly resolved the problem I had hearing conversations on my phone! Courteous & Friendly service! Highly recommend!

This store is amazing, the employee Josh was very helpful. He was able to repair my phone in a short amount of time and would answer all my questions. The service was very friendly! Would definitely come back to the store and very much recommend!! read more

10/10 experience! We brought two phones in to be fixed, one cracked screen and one battery replacement. Both phones were done in 20 minutes and were fixed perfectly. Josh couldn't have been nicer. The store is pristine and we I'll definitely be coming back! read more