The only person that offered same day fix and the best pricing, very kind and quick to respond…read more Although location was a little confusing, I would highly recommend.

I'd leave 0 stars if I could…read more My nephew dropped his ipad and the screen cracked. It was still functional, but we didn't want him to scrape his fingers. We were visiting family at the Lake and I googled ipad repair and found Off the Hook. I called and the gentleman said he could repair it for $90, and I let him know I'd come by the following day. The next morning, I contacted him to confirm that we were coming and and he gave me his address. Driving up, it turns out to be in a sketchy trailer park. I guess I should've turned around right there, but the gentleman sounded professional on the phone and I gave him the benefit of the doubt. We get to his trailer and the man says that he has 2 customers ahead of me, and I show him the screen and ask if we can come back after lunch to pick it up, which he was fine with. After lunch, I contact him to see if its ready and he says it will be done in 20 mins, so I tell him that I will come by soon and just wait outside. We arrive and in 10 mins he comes out to my car with the iPad. The screen looks fine but lock screen was on, which was kinda odd, but I assumed that he had to reset the iPad and then didn't have the password and for some reason entered in random numbers a few times to get locked out for 1 hr. I was unsure about paying but I didn't want to wait for an hour, and he had to leave. He let me know that there was a 30 day warranty and not to worry, so that gave me some relief. An hour or so later, my nephew tries the ipad, and the touch screen doesn't work. Ugh. I immediately contacted the vendor and sent him a video of us trying to get the ipad to work and the touch didn't do anything. He said that he was receiving another screen the next day, and he would replace it. I thought he got a defect and I wasn't too concerned. The following day, I called him mid-afternoon to see if he had received it, and he said the tracking was originally for the morning delivery but updated to 8pm. I let him know we would be leaving the lake the next day and that we planned to go canoeing, but could come early to get it done. I didn't get a response that night and the next morning I ask if he received the screen and told him we could come by after canoeing. He says it should be here today and he apologized. After canoeing, I asked if we could come by, and he said he was running errands but is trying to hurry to resolve this issue. I asked if he had an estimate, and let him know that we planned to leave that evening. He says "if i'm not back bf you head out I'll refund". I let him know that we'd prefer to get it fixed rather than get a refund. He doesn't reply and at 8pm, I let him know that we are leaving and to please process a refund. No response. The next afternoon, I told him to confirm if the refund had been processed, as I hadn't seen anything on my side and he said "Yes, it'll be done today". I don't get a refund, and for the next week, I message him almost daily with a status update, as I'm now getting concerned that we got scammed. I get different excuses; his phone got stolen and he can't get into Venmo, he's waiting for money to transfer from his square account, he's getting a loan from his bank and waiting for it to clear, and finally that he's got something personal going on in his life outside of business. Sadly, after 16 days of excuses, I tell him that I'll need to process a claim via Venmo if I'm not refunded and that is where I am right now. He confirms 6 times that he will refund me, and somewhere in there he mentions deducting the cost of the screen, which was never mentioned previously, and its defective. Do yourself a favor and go to a legit store. There is one by Andy's ice cream shop that is a normal business. Sadly, I had to learn a lesson the hard way. If you search his other reviews, there are many other issues, and he mentions that nobody reached out to him prior to leaving a review. I've given him now over a month to make this right, and I'll attach my text thread as proof so he can't say I've never tried to work it out. This is no way to run a business.

My experience with Dr. Fix It Cell Phone Repair was awesome! Very kind business owners and…read moreaffordable pricing. Got my phone back the same day even when they were busy. Thank you Dr. Fix It!

Great service, reasonable prices and very dependable . They are quick and reliable.read more

Had a charger plug broken off in the port - lighting connector on an iPad. Fixed it while I…read morewaited. No charge. Couldn't be more satisfied. Coming back to look at LED bulbs for one of our decorative lamps that has a small diameter connector. Good selection of those as well.

From the owner: Battery store, car battery replacement, atv battery, truck battery, car battery, cell phone…read morebattery, iPhone battery, Samsung battery, golf cart battery, laptop battery, lawn tractor battery, marine battery, boat battery, lawn mower battery, motorcycle battery, sla battery, cell phone repair, tablet repair, key fob replacement, iPhone repair, Samsung repair, screen repair, battery replacement, water damage, broken glass, lcd replacement, Motorola, LG, Google, Apple, Samsung

NO CARE for customers!!! DON'T TRUST!!!…read more Dropped my phone off just for moisture control and to get it dried from the inside. I called ahead of time and it was said that there would be a 1-2 hour wait. It was also supposed to be $70. When I showed up, the 1-2 hour job turned into a 5-6 hour job. They said it would be ready by 4 and around that time, I got a confirmation message that it was ready. When I showed up, no one was there and it was still within their regular hours. Then I called the owner and he said he would get ahold of someone. Nothing ended up getting done and wouldn't answer any more calls. I ended up being without my phone on a two day overnight trip and I'm a minor and I wasn't with my parents, so this lack of care and management led to my safety and trust being compromised. When I returned, they went to look for my phone and lost it. They proceeded to look for ten minutes without an explanation of where it went and they thought someone stole it. Then finally they looked under a MacBook in the bin where it was supposed to be and they found it. So after all these bumps in the road I was happy to get my phone back but wanted some form of compensation/refund for what mistakes they made and what trouble they caused me. But no, all they could say was that they completed the repair and that's all. So just drive the extra 20-30 minutes to somewhere else where they actually care about you- the customer. P.S. Their terms and conditions are absolutely ridiculous. It puts all the risk on the customer and has ended up costing others lots of money for things they didn't want done.

Reported him to the BBB. Paid all together $824.68 for a…read morenew screen and motherboard. Original reason was for the screen but he insisted my motherboard was fried too. Long story short he sent my computer to Arkansas where I live now after over a month of back and forth crap. Computer camera doesn't work, computer over heats, freezes and shuts down and now won't get past the Lenova screen before it blacks out. He is unresponsive of course. Please do not waste your time or money on him. I should have read the reviews first.

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

My mom came in around 1 PM because we heard there was a shipment of NeeDohs coming in that day…read more When she got there, the truck had just arrived, and they were going to restock them. My mom asked to wait inside the store while they restocked them, but the worker rejected the request and told her to check the website to pick them up when they restocked. From 1 to 4 PM, she checked the website every few minutes. The issue is that the worker never added them to the website...

dont get cards from there they don't work and they don't refund you I bought one from here and it…read morejus dosent work and when asked for a replacement I was told they don't do that so I got took from my money

Kevin was great. my wife and I are on a road trip and her ipad stopped charging. Kevin ordered the…read morepart overnight and UPS was delayed due to weather. We looked at repair shops at our next destination but again we would be at the mercy of UPS (and also spending $30 to $100 more than Kevin quoted us). We decided to stay one more day, UPS delivered, and Kevin had it back up and charging within an hour or so. My wife is incredibly grateful as am I! Great business, I highly recommend it!

Kevin installed a screen for me did a good job at a fair price, Had an issue with phone after that…read moreand he took care of it immediately. Great service I am pleased.

Cellcom Tech Repair - Would not recommend. I called and…read moreasked if I could get my phone repaired because my phone fell out of my pocket and the screen hit a rock, which caused the screen to have a big white line from the top to the bottom of my phone. He said he could get it fixed and it would only take an hour. When I took it in he realized that he didn't have the screen for it, but could get it overnighted so that it could get done the next day. I thought that was reasonable and agreed. Over the next three days I kept having to call and he would tell me one excuse after another of why it wasn't done. First 2 days he said that the screen wasn't on the truck. The third day that I called and started to lose my patience he finally admitted to not ordering it. He did promise that if he didn't get it fixed he would give a full refund. Finally on Friday I got to get my phone back and there was someone else in the shop. When I got home, I had realized that the screen wasn't right because it is suppose to be from edge to edge. This is not the case. There is clearly a thick black outline around the screen. Not only that but there was a small flicker of a line that shows up every now and then. But to make matters worse the back wasn't even glued on. I called and told him the problems and told him I wanted my money back on the same day which was Friday. He said that he was out of town and that he would give me the refund when he opened back up at 9 on Sunday. When I got there, he wasn't there even though the open sign was lite up. I had to call yet again and he said he would be there in 5 minutes and then promptly hung up on me. He did show up within the 5 minutes and when I went in to show him the phone he said well everything is functional and that he doesn't give refunds. I tried to show him the flicker of light and the edge around the phone but he just kept saying it was functional. He then said that I would then need to call his lawyer and started walking out of the shop. This was a very frustrating situation and it was not resolved like it should have been. I know that sometimes we all have off days, but you should still stand behind your work.

I have a great working relationship with Terrell the owner of this business, He is an honest person…read moreand I would recommend his business to those that need cellphone and tablet repair.