Amazing service!!! Just moved to the Madison area, I am young and don't know the first thing about…read moretech. Goal was to get a cheap reliable tv and WiFi router and was blown away by the helpfulness of the staff. Grant, an employee on the floor, immediately noticed that we needed assistance and guided us through the whole process. He was super knowledgeable and transparent about the products. Felt like he was actually trying to help us and not just trying to swindle us into buying the most expensive product! Walked out with a cheep LG tv and a Netgear router that both work great. Couldn't have asked for a better experience. THANK YOU GRANT!!

Best Buy Customer service has gone terribly wrong. They have no online support for login issues…read more They have no product support. You can't talk to the local store by phone. I'm locked out of my online account and was told I have to drive to the store by their phone customer service team.

The only draw back is they have a tiny parking lot. It's easy to miss. This place is awesome. They…read morefixed the problem with my laptop right away. It was a charging issue, even though I had it plugged in at home it wouldn't boot up. They charged it overnight & it booted right up. They would mot accept a dime from me. I will definitely be going back for all future repair needs.

My Dell desktop crashed and I couldn't access my financial data (and had no backup). Yikes! I…read morecalled Remachines and immediately spoke with Boa -- she was amazing! After looking at my CPU, Boa was able to explain my computer's problem in terms I could understand, was patient with my questions, and ultimately restored all my data. Remachines also conveniently accepted my old PC and peripherals for recycling. I would return to Remachines in a flash if I had further computer issues. Thanks, Boa!

They are local to a tee. Their research to advanced problems is deep and impeccable. I really feel…read morelike I have an ally when I call. We called about faulty Netgear routers. 3 in a row. They could have dispatched a tech. They also could have sold us a router -- they had one. Instead, they took the time to understand the problem, to contact a competitor (and their partner) and offer a solution -- all this sales engineering at no cost. From the beginning of our network in 2009 to now, they have provided invaluable advice and confirmation. Yes, they will be more expensive (slightly). Yes, they will use brands not sold at big box stores. But, they will know them. I cannot thank them enough. Btw, I did call other stores, and although they were competent and their advice was not wrong, only MCW explained it at our level, and did not push us to change the topology of our network. Please call them.

I got a woman on the phone who sounded like she just got up from a nap. I told her my problem and…read moreshe said just a minute. Everything when silent for many minutes. I said hello several times and no response. Not at all impressed with the desire to help a customer.

Every time I go to Graphite, they fix my issue quickly and easily. They're great people.read more

I had a MacBook Air (2018) that I tried to "wipe clean" over many frustrating hours. I had spent…read moremaybe two weeks off and on failing at making this computer work and I was screaming about "disks" and "operating systems" before finally caving and asking Apple for help. I could not bring myself to go to the dreaded Apple store, but then I saw that Graphite would take my service issue and thought I would try it! I wish I had just gone here weeks ago they made it so easy. I arrived at 2:20 per my scheduled appointment and my computer was ready within 2 hours. They guaranteed next day, but got it done in 2 HOURS!!! I am over the moon that all my frustration would be solved by $50 and the expertise of Brodie and Isaiah at Graphite -- thank you so much!

I called them looking for a keyboard. They were kind enough to give me one of their spares…read more Thank You!!

My experience with computer concepts was, unfortunately, terrible. After a house fire at my home,…read moreI took my computer to computer concepts to recover the data (personal photos and videos). They were able to recover the data and agreed to keep the data safe until I purchased a new device. However, they erroneously discarded the data and could not recover it. I lost all my photos and video as a result of their error. I received conflicting explanations regarding what happened. I attempted to reach a solution to compensate me for this loss, but computer concepts did not follow through. Just an awful experience that I hope no other consumer has to experience.

I had to print something for a project and had issues. Their staff was Super helpful in helping me…read moreget the printing job done. That's my go-to place now for printing projects.

Returned printer cartridge to recycle & bought new one. Clerk suggested renewal of old biz plan to…read moreget higher recycling benefit & lower purchase price but did not mention automatic monthly charge $49 for this benefit Totally scammed altho gratefully was able to cancel once home & able to read fine print. This is not right!