Let me start off this review with I have never had worse service and have been so offended by the staff. I have social anxiety, slight autism, and celiac disease (can't eat gluten). Me and my parents went to eat here for breakfast due to everywhere else being closed at the time so we went there, seemed fine at the time the manager was nice and brought us to our table acceptably , then our waitress came to take our order. Right away she was rolling her eyes at taking our drink orders, so already being uncomfortable socially I was left anxious and embarrassed as if I did something wrong. The menu was changed, and not being able to eat gluten I always hate asking what is gf (gf is gluten free) and what is not I hate putting that on the service but then again that's life with an allergy. We remembered the old menu and knew what we could and couldn't eat, so now we unfortunately had to ask. As soon as we asked about a few items being gluten free or not, she rolled her eyes and stormed off, we asked about the burgers and the steak, she said the burgers had a gf bun, but it was not marked with the gf symbol, turns out when she came back the patties turned out not to be gf, we said "Having a gf bun but not gf patties is kinda stupid" then she said "Well some people just like them better that way" then said "do you want more time with your menus then?" Both these sentences had a snotty attitude and just made me more uncomfortable and have worse anxiety being there. I already feel bad about asking if things are gf, getting attitude as well for asking just makes me feel even worse. I am a bit naive about a few social customs due to being slightly autistic and having social anxiety, so when some waitresses passed us I asked if I could change the waitress we had, not realizing how stupid that was at the time, then my parents tried to shush me and said no, then told them we're fine thanks. They said "Alright cool fine that's cool." They both had a snotty tone and attitude, rolled both their eyes then stormed off, and if the slow close doors allowed it they would've slammed it. Then my mother explained why that was stupid after being a waitress in her youth, explaining that you complain about service after not during due to the serving staff being in charge of the food and can spit in it, put it on the floor, etc. The attitude these waitresses we're giving us they most definitely would have done something. Then after that the manager came over and he was nice in this interaction, a lot nicer than the rest of the staff, he asked if there was a problem, we simply said that we just want to pay for our drinks and go due to there not being many gf options, not wanting to go into another anxiety inducing conversation, then he went to get the card reader. When he came back we told him that there were many gf options before, including the burgers, he said that ya they fiddled with the menu, got rid of a lot, and made more not gluten free, including changing the patty from all beef to non gf angus patties which had bread crumbs, they did that recently which is why they had gf buns but non gf burgers and no gf symbol for the burgers (much nicer answer than our waitress gave us). After working in retail in a year I understand sometimes bad events in your life can effect your performance, but where I worked it was never directed at the customers as far as I'm aware, it was always expressed in a down attitude in front of the employees and we could tell they weren't themselves, but nobody was ever mean to customers. At this establishment, after reading the reviews I can tell the staff was this way on multiple occasions, so they do not get forgiveness for events in their lives either, even if there were things never bring it upon the customers. Me and my family left uncomfortable, I left embarrassed of my allergy and with anxiety, I can only imagine how the waitressing staff would treat someone requiring bigger accommodations like someone who barely spoke English, someone in a wheelchair, someone whose blind etc. The service here and the way we were treated was unacceptable, the snootiness and sense of entitlement from the waitressing staff was unbelievable, they do not realize that jobs are a privilege, not a right and they can be taken away. If I could rate this place less than one star I would, the only redeeming factor was the manager, he was nice, the rest of the staff was nothing but rude and left every interaction with an eye roll. In conclusion do not go here, go to a grocery store and buy food for a picnic or something similar (what we did) or go to a busy restaurant, it will be worth the wait compared to this place. Terrible experience, most likely the worst I've ever had at a restaurant. read more
