This establishment is a joke it's so unorganized and unprofessional. I haven't eaten at Cracker Barrel in a long time and I honestly remember why now nothing has changed and it never will the food always takes forever and then the management blames all of there slack on the servers if I could give this place a one start rating I would will not be coming back no time soon if not ever again. read more

I got 4 raw biscuits and raw toast bread, the pancake was Really nasty and hard to bite on. server could improve their customer service. read more

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Nice restaurant. Food was served hot. Waitress was friendly and helpful. Easy to find location. read more

Like the campfire chicken meal especially, when it's well cooked (chicken browned and well-seasoned). In most cases it has been once over the past month it wasn't cooked well or barely at all. The chicken was rubbery and meat still reddish inside. Must add that the manager readily took care of our order. Well, wish I could say the same about the "meatnips" which should be turnips. I think it's a chain establishment problem that should be addressed. When a customer orders vegetables they don't want to order more meat than vegetables. That's a problem. The request is for turnips not meat. Cracker Barrel should fix that problem. It's okay to have meat to season the vegetables however, when meat overpowers a vegetable dish that's a serious concern well. It is a PROBLEM! read more

Cracker Barrel Old Country Store - Ordered a bowl of turnips to go however, this is what I received, meatnips instead! - Breakfast & Brunch Near Me - Montgomery, Alabama

Five stars for consistency. Unfortunately, that consistency was disappointment. We waited 20 minutes for coffee and water. Plenty of time to admire the decor and contemplate our life choices. When the food finally arrived, half of it showed up. The server asked, "Can I get you anything else?" Yes. The rest of our food would be a strong start. The chicken deserves special recognition. Tough, chewy, clearly microwaved, and served at a temperature best described as emotionally lukewarm. It tasted like it had been lovingly baked under a heat lamp for 12 hours, then finished off in the microwave for that signature stringy texture Cracker Barrel is apparently experimenting with. They were out of butter. They were out of jelly. Bold move for a place built on biscuits. The food was cold, the wait was long, but the waitress was genuinely sweet and did her best, which ended up being the only positive part of the experience. If you're looking for nostalgia, patience training, and a masterclass in how not to serve chicken, this location delivers. Just don't come hungry. read more

Cracker Barrel Old Country Store - The original and "this should be better" replacement. - Breakfast & Brunch Near Me - Montgomery, Alabama

The food was really on point. Our waitress was not super attentive and was not very friendly. That's fine. Might just not be her personality. We sat in the very first table, so the setting wasn't awesome. This specific location has had many problems in the past. There was improvement, but still not the best experience. They had tons of people going in and out of the kitchen, not in uniform, so tons of noise and apparently ppl off hours hanging out and getting to-go orders. That was not great. Food was 5 star. Everything else, not. read more

Cracker Barrel Old Country Store - Grilled Tenders, Greens and Hashbrown Casserole - Breakfast & Brunch Near Me - Montgomery, Alabama

I want to brag on a bus man. He's an older gentleman and worked so hard. He was friendly and helpful. Appreciate his work ethic.

Great service. Courteous and friendly staff. Delicious food. Reasonable prices. Could walk, as it's parking lot connects with nice hotel, Candlewood Suites. read more

I'm an Uber Eats driver. Every time I get an order here it's always a 20+ minute wait, and that's if I'm lucky. If you're looking for food that actually gets to you in an acceptable amount of time, do NOT come here. read more

Whew. It's been a while since I've had Cracker Barrel and this experience reminded me why. ‍ We were seated within 10 min, which was great since it was pretty busy on a Sunday morning. However, the service was pretty slow. Our server was really sweet, I just think everything was backed up. I know that the menu pictures are all a dream, but hotdamn. The green beans were over cooked and tasted like it's been sitting out for a while. We didn't get silverware before our food so I was definitely picking my food with my hands before I got silverware. The food just wasn't the best. I doubt I'll come back. read more

Cracker Barrel Old Country Store - Chicken Fried Chicken with beans and mac and cheese - Breakfast & Brunch Near Me - Montgomery, Alabama

Dirty restaurant, slow service, and food took over 30 minutes to come out. Won't be going back, ever!

Our waiter JOSHUA TUCK was amazing!!! This young man needs to be promoted! He would be a great manager! He and one other server had all the tables in the store. He turned our order in immediately. . We watched him run around keeping drinks and free biscuits on tables. Our table and all the tables around us waited over an hour and 1/2 to be served our meal. Cooks had not shown up. People complained. One customer got up angry in Joshua's space and was harsh and walked out. Joshua never complained and was always kind. He didn't through his coworkers under the bus, but said he was sorry we didn't have our food yet. He was calm and responded well under amazing pressure. read more

Tried their Cutbside pickup early in am before they were busy. App very difficult after entering 7 entrees tells you at end that blueberry pancakes not available. No options to edit! After starting over 3 times - got order to go thru! Ah then the wait ! It said order ready at 7:48. Arrived 7:44 and notified them as requested.Its now 14 minutes later and I tried calling. After many rings someone answered . Very curt, no greeting or otherwise . Just requested my space number. Still waiting.... it's 8:05. Hope the food is correct. I'm the only customer waiting. 8:08- 20 minute late now. No option to get my money AND tip back! 8:12 calling for my money back- put on hold. waiting for manager- still on hold 8:15. here they come! Crammed 2 sacks thru drivers window. read more

Order not complete. Did not get the biscuits. This is not the first time my order was not complete. If you don't improve I will have to change to another restaurant. read more

The food itself was fine. But the service took ages and any request (ie more water, splitting the check in half) took ages. Took a few small children and the wait for food for them was completely unreasonable and one of their meals was completely forgotten. Then it took so long to get the correct order that we just had to leave. Cracker Barrel is typically a pretty safe, family friendly location but this Cracker Barrel is not worth that kind of wait. read more

The service was poor. I took 10 minutes to get our drink and then to more different wait staff to get our food and our check. They were busy but we were walked by several times. We ate at another location and it was the home cooking experience that is expected from cracker barrel. read more

On Sunday, February 25th @ 3:00, we arrived at Cracker Barrel. I ordered the fried chicken & turnip greens & mac n cheese. My husband ordered French toast, bacon & eggs. We waited 45 minutes for our food. Mine was quite good but my husband's order was ghastly. It almost made me sick to look at it. The French toast was limp, soggy & barely cooked. He sent it back. 15 minutes later a replacement arrived. By that point all else was cold. And I did not get the biscuits that I ordered. And why does Cracker Barrel NEVER have utensils? I had to ask for them twice. Geez. It's a restaurant, for pity's sake. Just a rather negative experience. read more

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I'm visiting family from out of state. I took my elderly mom for lunch on a Friday afternoon. Hostess sat us with menus only, no silverware. I asked the hostess for silverware and she said the waitress will give us some, we don't give that out. Well the waitress didn't and I had to ask. She said the silverware is all dirty and she would have to wash them and gave us plastic forks and knives instead. Waitress forgot my syrup with my pancakes, coffee was not hot. Waitress complained about working 8 hours and said she was waiting for us to finish so she can clock out. We just got our food when she said that! I didn't enjoy my experience there at all. read more

What an absolute joke. We waited for over an hour to get half of our order after being told they were out of half of the things we wanted. The food that was brought out was cold and very small portion sizes. The only saving grace was our waiter. We have been to many Cracker Barrel locations across the country and this was the worst experience I've ever had. We will not be going back to Cracker Barrel anytime soon. read more

Very slow service, food did not taste good at all (I didn't know I could ever dislike Cracker Barrel's hashbrown casserole, but here we are), and our server had a bit of an attitude the whole time. We even overheard another server telling her table that their food was taking so long because of our "large party" (8 people with super simple orders). I don't like to leave bad reviews but this was a particularly bad experience. read more

Worse Cracker Barrel I've ever seen Service is slow breakfast was over cooked eggs hard as a brick ham is like jerky l Obviously the manager is not involved read more

Always a staple while we travel. You can always get a good home cooked meal with veggies.

!!!STAY AWAY FROM THIS PLACE !!! What in the heck is going on with restaurant service ? This Cracker Barrel managements need to be fired in public and in most memorable way it is very apparent that almost everyone here is just collecting a pay check while the customers are being the ones subjected to bad behavior and incompetence. Half full on a Saturday , my coffee had things floating in it . After order we have been sitting here for a 45 minutes . The server ( nice guy) has NOT been by to check on anything ! The manager is standing in the corner on a device maybe updating information, we are going to walkout STAY AWAY FROM THIS PLACE read more

Service was AWFUL. Server didn't even introduce himself to us. We waited for over an HOUR and walked out bc we never got served food.... And it's TUESDAY and 12pm. It was quite literally awful and I pray that nobody returns there. We sat and watched everyone that came in after us get their food. And our server couldn't even give us his name. They should be ashamed of themselves. RUN AWAY, DONT WALK when you see this cracker barrel. Whats even worse is that I always tip well, so he really messed up. read more

Stop by this location while traveling through. Our family loves Cracker Barrel; however, this experience was off from the start. We had a 10-15 min wait (more than half restaurant is empty), the waitress, although nice, seemed inexperienced. Took our drink order, came back a few minutes later and took our food order (still no drinks). Typically once the order is made, you receive a basket of biscuits/corn bread, we had to ask for it. Food comes out, we had 3 orders of chicken n dumplings. These dumplings looked very dry and pasty, little to no gravy broth. We asked if they been sitting too long under a lamp, but the waitress swore they just came out (maybe they did). However, none of the food was hot, warm but not hot. The overall quality of the food was well below expectations. Like I said previously, they weren't busy half the restaurant was empty. Just an unfortunate dining experience. read more

Service was insanely slow and food took over 30 minutes to arrive while also being cold. Wasn't given any silverware or napkins for 10 minutes. read more

Hey CB and Chauncey! We had a great breakfast, although we were loud and disgruntled. None of your fault! We Ate everything from grits to strawberry cream cheese pancakes. Personally, I don't know how you kept up with it all. We are a party of 7 and you kept us all together. I had the grilled catfish, grits and scrambled eggs! This stuff here is good. I was most happy with that trough of biscuits you served with my favorite the apple butter! Yummy! Y'all already know, I'll be back, when I come to Montgomery! read more

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Went there today around 3:30pm. Parking lot empty so we knew we'd get in for a quick meal with no problem. Only 1 other couple in the whole store. Ordered our food. We waited and waited, all the while, the manager is sitting at a table next to us. After we waited for some time, the manager got up and we asked her if she could check on our food while she's up. She did not check on our food nor gave us a response when she came back to her chair. We decided to leave and as soon as we got up, then she asked us if we were going to the bathroom. REALLY? I said No, we're leaving. I will never ever be back to this place ever again. I have given it chance after chance. read more

Arrived at 9 am for breakfast, not very busy. Equavon, our waiter was very attentive, talkative and kept the hot coffee coming. The food arrived hot and delicious. Many other Cracker Barrels we have been to the manager would make rounds. Never here. The ambiance is always warm, however in other areas in this restaurant you could see menus and receipts on the floor not being picked up, a hazard for the elderly. read more

Cracker Barrel Old Country Store - Menus on floor never picked up - Breakfast & Brunch Near Me - Montgomery, Alabama

Food was bland and tasteless. Cold. But the worse was the waitress. Who never checked on at us at all. No refills. And acted like she didn't want anything to do with us. Manager up front, not paying attention to what was happening in dining area at all. And when my husband asked should I complain when we were paying, I said no writing a bad review. She just gave me a dirty look. This Cracker Barrel was horrible. And for only having a few tables you think it would be treating the little customers they have like Royalty. Keep driving! Unless you want stomach pain and to be thirsty from eating the bland tasteless food with no refills. Didn't take a picture because the food looked horrible. They don't deserve a one star. read more

Horrible service. Never order carry out from them. Was 2 hours late and didnt have my food. terrible restraunt service. waited extra hour just for them to tell me they were out of campfire chicken. 1/10 read more

Pam was our waiter this morning and was beyond excellent. she was very nice and the food was really good. we need more ambitions people in the world like Pam thank you. read more

ONE PLATE COST MY FAMILY $523 We chose this restaurant to accommodate our large family for a meal. After paying for a sub par dining experience , I discovered that a member of my family was a victim of an accident that occurred in the parking lot resulting in her parked vehicle being hit so bad, that her bumper was hanging. She had driven back from NC to visit us and needs this vehicle to return. The individual responsible for the damage did come in to report the incident to the manager and staff. The manager did not see fit to take any personal or insurance information from that individual. This was a blatant disregard for the people who come to this establishment and support this business. I wouldn't recommend eating here unless you have extra money for your insurance deductible. read more

Cracker Barrel Old Country Store - This is her car - Breakfast & Brunch Near Me - Montgomery, Alabama

Not sure why this Cracker Barrel has lack luster reviews. I found the food to good, service acceptable and overall would recommend. Long review Just passing through Montgomery and needed to get some lunch. The food at Cracker Barrel is always really good, though not Keto/carb friendly. I got the meatloaf with sides. The sides here are always good. The turnip greens are not spicy but have good flavor. Fried catfish is always good. Breakfast is damn good. This specific location was fine. The waitress was a little slow. They were taking all of the COVID-19 precautions with masks and gloves. Every other table was not available to ensure social distancing. The restrooms were clean (I only checked out the Men's) and should be no problem putting your buns on the seat. Overall, recommend. read more

Cracker Barrel Old Country Store - Meatloaf - Breakfast & Brunch Near Me - Montgomery, Alabama

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Good service from Kaiiden made the experience very nice and my meals were as good all around 5 stars for me will defiantly be coming back !

I want to give her his shout out to my waiter Malia she was very polite and very knowledgeable of the menu I decided to get the roast beef it was so delicious and I just want to say that the atmosphere and the restaurant was so delightful from the time I came in to the time I left my overall experience was a 10 out of 10 I will be going back again soon read more

Pam was amazing! She was nice, attentive, and very knowledgeable of the menu. Food and service was top tier, environment was great, will definitely be coming back :) read more

We had lunch on August 8, 2023, at around 2:00 pm, at the Cracker Barrel, 9191 Boyd-Cooper Pkwy, Montgomery, Alabama. We were seated after a short wait (no one was ahead of us). The restaurant looked clean. Our food and drinks arrived within a reasonable amount of time. The food was barely okay. We expected it to be hot from the kitchen, it wasn't. We were tired and hungry, so we ate part of it and took the rest to our hotel. There was only a fork, no knives, in the silverware packet. We didn't see our original server after our food arrived. We asked another server for knives to cut our meat and chicken. She brought us two plastic to-go cutlery packets! Our original server came at the end of our meal with the bill. We have eaten at other Cracker Barrel restaurants that were amazing. This location had both bad service and barely ok food. We will not eat here again. read more

Walked in asked for a breakfast menu, They said they had no breakfast today. Excuse me what? I said ok fine give me a lunch menu. She said ok but your gonna be waiting awhile, we only have 1 server. Again what? I left. That's the craziest thing I ever heard. read more

Again like other emergent Cracker Barrel adventures the restaurant chain has deteriorated. The facility is well kept but food quality is diminished and help (waiters and waitresses) are not as attentive. read more