We were gifted a three-month subscription from Craft Beer Club, but unfortunately the experience was extremely frustrating and disappointing. Despite the subscription being a gift, we were still charged $60 in shipping. The January shipment was never successfully delivered. We made multiple attempts to coordinate delivery with the carrier, including submitting reschedule requests and calling several times to explain that delivery needed to occur in the afternoon, as we are at work during normal delivery hours. The carrier continued attempting delivery outside of that window. At one point, they left a note saying the package could be picked up -- but provided no location or instructions for where to retrieve it. Ultimately, the package was returned to sender. When we contacted Craft Beer Club, we were told we would need to pay an additional $20 reshipment fee for goods we never received, despite having already paid for shipping and doing everything reasonably possible to coordinate delivery. Customer service repeatedly cited policy and placed full responsibility on us, even though the failure was clearly on the carrier side. Paying again for products you never received -- especially after paying $60 shipping on a "gift" -- is unacceptable. This experience felt incredibly unfair and left us with no product, no resolution, and a strong sense that customer service prioritizes rigid policy over reasonable customer support. We will not be ordering again and would not recommend this service to others. read more

I signed up for The Original Beer Club and have been really enjoying it. The only downside for me was the adult signature requirement, I understand it's because of alcohol, but it can be inconvenient with a busy schedule. I reached out to customer service to see what could be done, and learned that FedEx offers a hold-for-pickup option that I can set up directly through my tracking information. This has honestly been a game changer for me and makes managing deliveries so much easier. If you have a hectic schedule but still want to enjoy the club, I definitely recommend using this pickup option. It's made the whole experience much more convenient. read more

Do NOT BUY. If I could leave negative stars stars I would. They ship boxes of beer that are damaged and refuse to issue full refunds when the boxes show up dripping wet. Even for boxes that were never signed for because of extreme damage you still get CHARGED!!!! Managers supervisors and overall customer services is non existent. read more

I was given this as a gift and hands down, this is the best gift I have ever received! I received the IPA 12 pack and received a variety of 9 different beers that were all delicious! They are hoppy and very flavorful! I like that these are not beers that I can find locally to me, so I did not have a single beer that I have heard of or tried before! I hope I get this as a gift again, or maybe I'll just order a subscription for myself! read more

Just don't order from this company... delivery window is ridiculous. Takes many weeks to send - bettter off with prettty much any other service. Ordered as present and arrived 3 weeks after birthday. read more

I ordered the one-time gift box on January 26 for my husbands birthday on February 10, expecting it to be shipped and arrive well within that time. What they don't have listed on the gift box page OR the checkout cart is that they only ship out boxes in the third week of each month. So the gift would not arrive until the END of February. I would NEVER have purchased the box if I knew it wouldn't arrive in time. I contacted support and they refuse to refund or add this information to the correct website pages. Only bury it in email AFTER you already purchase and FAQ page that I would never think I need to look at. Very disappointed I was excited for this gift too. read more

Terrible-these guys ripped my 81 yo mother off. They advertised a beer advent calendar for $100+. It is basically 6 4 packs of beer you can buy off the shelf of your local grocery store for about $40. No advent calendar, just a bunch of over priced beer dumped in a box. It is good beer its just 2.5x the value of beer you can easily find in the duper market. read more

I don't post many reviews, but feel the word needs to get out here: Don't believe the positive reviews on this craft beer company you read on the internet. They have not secured reliable delivery companies to deliver their product. They are also terrible at communicating any delays in shipments. The business model/sell is to try different craft beer which they also failed to do. They shipped out the same beers in two different subscription packages to the same address. What is the point in getting a subscription to try beers when you get the same beer? When discussing the issues with the company only an apology was offered, when clearly they had a dissatisfied customer. They offered nothing to make it right. Failed business model and no client support. Take your business elsewhere. read more

Ordered for my father as a fathers day present. Had to harass them for tracking which they never sent just sent the 1st delivery of beer.....2 months late. Then they sent an email stating another shipment was being processed and they would let me know when it was shipped. They never let me know shipping so attempted to check and order was cancelled. Why? No one knows but now I have to contact them regarding refund. I could have drove around to every micro brewery in the state and spent less time hand picking beers myself than the time I've invested trying to figure out why my dad hasn't gotten his present yet. Because he still hasn't gotten his Father's Day present! read more

Now that BF has received all of his shipments, I wanted to update my review. This club is a great idea and a good value, but my boyfriend only ended up enjoying about 50% of the beers. Luckily they didn't go to waste, we have lots of friends who ended up drinking them. Obviously with something as random as this club is, you can't please everybody 100% of the time, so I don't fault them for that. The reason why I am knocking them down a couple notches, was the shipping. Out of all the shipments, I only received two emails regarding delivery. The first was in February (first shipment) I got an email the day before the beer arrived with a tracking number. I like that. I enjoy seeing where my packages are, and knowing when they will be here so I can be home to sign. The second email I received was in June - AFTER the beer was delivered. Not very helpful. Every other month I never heard from them, so I had no idea where it was at or when it was coming and I was lucky to be home every time it showed up. Except this month, I have posted a separate review of the delivery company, GSO, which is horrible. So to sum it all up: Great gift if you can't think of anything to buy a beer drinker. They may only like half of the beers. Don't expect to be kept informed about the whereabouts of your package. The delivery company blows, make sure you're home to sign, every time. You cannot cancel online, you need to call. read more

For the premium price you would assume if they delivered a beer where the top had popped open and the shipment was made sticky, they would at least acknowledge an email to that effect. No! No response at all. Good beer selection, but poor customer service if you have an issue. read more

I originally subscribed to craft beer club in 08/2022 for my husband. Everything went well for an entire year until August of this year. I started getting notified that my credit card was starting to be denied even though it was the same payment I was using for an entire year. Customer service was unhelpful because they kept asking me to re-try my credit card instead of offering a legit solution. I finally got a response from Marilu who told me they would reach out to IT. I never heard back from her and instead got a response from Melani who is supposedly the supervisor. She said that it appeared that I was having issues with my CC and she just canceled my subscription without my permission. I replied to her as well as Marilu but it has now been over a month since any correspondence. It's really disappointing that this is how they treat their customers. I wouldn't recommend as there's other clubs are less expensive and do not treat their paying customers like garbage. read more

This company doesn't have their act together. The beer delivered is good, the customer service always nice. Here's the problem, you have to be there to sign for the deliveries BUT YOU NEVER KNOW WHEN THEY ARE COMING! They don't communicate when the deliveries are shipped - I call often to see when the shipment will be shipped, I'm given a date - but it's a week or two later. Customer Services says it's an IT issue that isn't updating the website or sending email about deliveries. So I guess Craft Beer Club has two failing departments - shipping and IT. I'm so thankful I will be done with them next month. I would never do it again read more

So my year subscription period is about to cycle over (last shipment of the year is coming) and decided I would leave a review. I got my shipment every month without issue. I enjoyed trying all of the beer. Sure it was not all my favorite beer in the world but that would be impossible. It was all within date and shipped without any broken bottles. The beer was good some of it even great. I enjoyed the story about the brewery and food pairing ideas. This club was a gift from my loving wife and is one of the best gifts if not the best gift I ever got. There was some email conversations with Kaitlin Robert's and the responses were quick and professional. If I was asked if I recommended this company I would without question. I even used the club to decide what breweries to visit on my recent overland trip. No regrets. Thanks for the great service read more

Terrible customer service! My friend purchased a gift for me from these guys and it was like pulling teeth to get them to deliver it. The delivery company (Deliver-It) they use is incompetent as well. I guess birds of a feather... read more

Okay, I've been doing this club for a few months now. As other reviewers have mentioned... YES the company is terribly run. It is so disorganized. Sometimes they forget my order & I have to call and remind them. The shipping companies are usually obscure ones that are impossible to track. They really need to do a reorganization and fix all their problems because it's so poorly run right now. That said: I love having this subscription. In the end, we always get our beer every month, despite the hurdles to get it. And we usually enjoy the beers in every order - there haven't been any we've despised. We love getting to taste-test different kinds of beer from all over the country. In every order there is usually an IPA, a stout or other dark beer, and a couple ales. I'm planning on keeping my order for now, but if anyone from the company is reading this PLEASE get your sh*t together regarding the business practices here. Seriously. read more

In December, I bought my son a 2 month delivery for Christmas for him to try it out. Good thing it was only for 2 months. It's now April and he only received one delivery. The first delivery was sent 3 weeks after order was made. It went ok. The second delivery is another story. My son waited at home twice for no reason. The first time the guy got there he did not have it in his truck. The second time they said they were coming, they didn't. The delivery company couldn't locate the package so they told us to call customer service to resend. I had delivery changed to my office because I am there all day and my son would not have to be home. 3 weeks later, no delivery so I call and opps they did not send the order. I canceled and got a refund. Horrible delivery service and customer service. read more

Really wish I had read the reviews before buying....... Ordered about a month ago thinking that it would be an amazing and super thoughtful gift. Have yet to receive the shipment or the refund I requested. Horrendous customer service. No matter how good of an idea you think it is, just don't bother. The people rating this company 5 stars are the lucky ones read more

I got a three month gift subscription in December 2017. The beer is pretty average but I enjoyed trying different beer from different breweries. The low rating is due the the absolute nightmare of trying to get your packages. It is supposed to be delivered during the week and signed for. The delivery company is not one of the major carriers. I live in a city and my building has this little office with the leasing company and a "concierge" that takes the packages and emails the tenants to pick them up. My first package was in the entryway to my building and I just stumbled upon it on my way home from work but not a huge deal. The second package was allegedly delivered but I never received it. Maybe they left it in the entry way and someone stole it - I have no idea. I emailed them and they sent a replacement which was left with the concierge who emailed me and I picked it up. This was how I expected it and I was happy with the customer service at this point. Now, my third package has supposedly been shipped to me four times but I have never seen it or been notified by my building's system that they have received it. I've repeatedly told the Craft Beer Club customer service to have the shipping company leave the package with concierge. They say they will and have supposedly reshipped the package three times. I've asked to see some kind of proof that it was delivered (you know, since it is supposed to be signed for) but they haven't given it. I don't know if they're leaving it in the entryway and its being stolen or with all the reships I've ended up on some kind of shit list and the delivery company just isn't delivering it or what but it is a very frustrating experience. I am still trying to email customer service but I've pretty much given up on receiving the package. Do not recommend. Maybe if they can switch to a more reputable delivery service it will be better. read more

Absolutely terrible. I've read several reviews on Yelp describing the same exact situation I'm in right now. Bought as a gift for Fathers Day. My dad received the first month's shipment with no problem. Second month came and I received an email with a tracking number. I went to the company website (Priority Dispatch, Inc.- never heard of them), typed in the tracking number, and noticed the order was still with Priority Dispatch. 2 weeks later and the order was still with Priority Dispatch. I phoned Craft Beer Club and was notified by CBC that it was with the shipping company and would be delivered to my dad soon. Ok, great. 1 week later (3 weeks since receiving email with tracking number) I check the Priority Dispatch website and nothing has changed. So, I email CBC requesting an update. Im told that CBC will have some information for me within the week. 1 week later (4 weeks total) and guess what?!?!?! STILL NO INFORMATION FROM CRAFT BEER CLUB AND STILL NO BEER DELIVERY!!!!!!!!!!!!!!!!! I emailed CBC that I would like to be refunded. I can't wait to see how long this takes.... I absolutely do not recommend Craft Beer Club to anyone. Priority Dispatch, Inc. should probably be mentioned as a DO NOT USE too. read more

I placed an order on 12/4/17. On 12/8/17 I received an email with a tracking number for the shipment. I monitored the tracking number daily, but there was no change in status. On 12/14/17 I contacted customer service via email and promptly received a response. The operator checked with the shipping company and learned that the shipment had been lost by the shipping company. A new order was placed on that date, "at no cost to me". When I clarified what was meant by that, I was told that I would not be charged for shipping. Well, I should hope not! I contacted customer service again on 12/22/17 because I had not yet received a tracking number for the new shipment. The agent I spoke with was pleasant, but came across as if the craft beer club was doing me a favor by not charging me for shipping on the second order. NOT. I placed an order in good faith and paid for shipping, and it's craft beer club's job to get the order to its destination. When I expressed my disappointment that this gift wouldn't be available by Christmas to the customer service agent, he empathized, but the undertone was that I was being unreasonable to be disappointed it was taking so long. It is now 12/28/17 and I still do not have a tracking number, nor has the gift been delivered. It just really shouldn't be this hard. If I can ever get my order to it's intended destination, this will be the last order I place with the craft beer club. The Original Craft Beer Club Food & Beverage Company read more

My girlfriend got me this as a birthday present. When the beer comes it is packaged well and its is a good selection. But getting the deliveries is nightmare. The first delivery was a month late with no emails explaining anything. The second came three days after the first again with no notification. The third shipment was cans and half of them were from a micro brewery down the street from my house. Very disappointing. Now I am waiting on my forth shipment that is two weeks late and no one seems to know where it is. I emailed eight times and my girlfriend called and emailed but we get the run around. One excuse after another. Each time saying it shipped only to find out it never was. I am very disappointed with this beer club and I would mot recommend it to anyone. read more

Way, way, way over priced. The beer selections were decent, not great, but the price is just outrageous. Especially since one of the beers was local to me. read more

Customer service is AWFUL!!! The simplest of tasks are impossible and I would never get this for myself or anyone else. Where do I begin??? I have to be home to sign for it so when I asked for a specific day they "can't guarantee it." When i eventually arrange to have a delivered on a day that is convenient for them (their shipping vendor), I inconveniently worked from home to sign for it. It didn't come and when i called them they said it was never on the truck for delivery. They have left the shipment without my signing only a couple times, which is nice. I assume they are sick of me calling. I moved and called them to change my address for shipments only to assume I would have to go through the same fiasco as before. I am hoping to give them the benefit of the doubt since its my last shipment. Nope, they sent it to my old address. Unless you have a doorman or someone home at all times to sign for it, don't bother with this company. read more

My wife got this for my birthday. It is nice to get in different craft beers however the last two shipments of beers have been out of date or a couple weeks from going out of date. The IPAs had little hop taste/aroma and had a cardboard taste from being out of date. Would not recommend. Look for fresh at local stores. read more

Craft Beer Club - Received this beer on 6/30. Expires on 7/6. - Beer, Wine & Spirits Near Me - Santa Barbara, California

I was very disappointed with my experience with this club. Customer service was non existent. I will never order from them again. Instead of trying to help me out with my request, not just one but several employees and their boss were unprofessional and down right rude. Dont waste your time ordering anything from this club. read more

This was such a fun thing to do! I bought this for my boyfriend at Christmas last year - I did every 3 months for a year (also helped financially, since I didn't have $200 to spend on it right then, but had no problem paying $40 every 3 months). The ONLY thing I'm knocking a star off for is that I can't say "Hey, we really hate IPAs and never ever want them.". IPAs are so popular that there was at least one, if not more, every shipment. We continued to try them, but alas are still IPA haters. I think almost all of the others were enjoyed, though! Cancellation was easy, just had a little online chat with a worker there, took 5 minutes. He's making a little binder with all the leaflets we got, with notes on what was good, what wasn't, etc. (he gets really into this kind of thing). Probably the best gift I've gotten him so far...now I have to top it somehow! read more

Originally we were super excited to do a BEER subscription! After this experience we will never order alcohol of any kind to be shipped to our home. I originally thought I would pay the extra money to keep the refrigerator stocked with new beer options/variety. Not worth it! I pre-ordered 3 shipments as a Valentine's day gift for my boyfriend. At first I was the world's best girlfriend. Order 1 the shipping company tried to drop off the package on Monday at 2:00pm. We called as directed because someone has to sign for the package and show ID. They said they would try again the next day we explained we are at work- asked for the package to be delivered after 3:30pm. GSO said their shipping window is 8:00am-12:00pm OR 12:00pm-8:00pm. I asked if I could just come pick up my package personal. They said yes, they would call me back later to let me know when they will have it available for pick-up. I waited all day Tuesday for the phone call, that evening I called. They explained that they were unable to get the package off the truck before it went out and the package came back a second time at undeliverable. GSO told me IF I FAILED to accept my package a third time that the package would be returned to the company and I would need to repay for shipping. So thankfully, I have Wednesdays off- GSO told me they would delivery between 8:00am-12:00pm. As 1:30pm came around and I was able to sign for our BEER, no identification required. Order 2: Here I am thinking I was going to get ahead of this whole shipping problem. I called Craft Beer Club to change the shipping address to my work. Craft Beer Club tells me they cannot approve the change of address because my name is not on the account all the information was under my boyfriend's name. Got that sorted out and Craft Beer Club tells me that they can not guarantee shipping. And that if my package was returned as undeliverable I would repay for shipping and be charged a fee for changing the address again. Order 3: I got my first email letting me know my package was being shipped and wanted to confirm my shipping address. Was not sure why it was necessary since the company cannot guarantee shipping and I am not paying a fee to change my address again. I told my boyfriend originally that if he like the subscription we would renew it for the year. I know he likes trying a variety of beers. Having the option to also share a fun new beer with a buddy. But we will go back to buying beer at the local hot spots and grocery store because the hassle and stress was not worth it. And not like it matters but he also never got the "FREE" bottle opener- but they probably could not guarantee shipping on that either. read more

Whenever I have a new beer I truly enjoy, I think, wow, if there's this one that I've never had before that's this good, I bet there are even more out there like it. But I've also been introduced to beers that just don't cut it, so when I discovered Craft Beer Club, where they suffer the bad beers so we don't have to, I was hopeful. So I get 4 different styles of beer, 3 bottles each -- every month, and it's true, the beertasters at CBC do not send the stuff that's not so good from the nearly 2,000 small breweries in the U.S. Just because they're called "craft" and they have a clever name and a cute label doesn't mean they actually know what they're doing. Okay, one of the 4 is usually too light for me, but I'm biased toward porters and stouts, so your mileage may differ. But my wife has consistently liked the lighter beers, so they're not going to waste. And they are definitely from breweries I've not heard of or aren't likely to get to any time soon even if I want to (Key West!). And one month I got beers from our hometown brewery, Santa Fe Brewery, and they did pick well. A great gift, a great way to one-up your beer snob friends! read more

If Zero stars were a rating I would give it that rating. I received a 4 month beer of the month selection as a Christmas gift as I am an occasional but avid beer drinker. The problem are these. Let's start with the name. The Craft BEER club. I received my first shipment and I got 2 ales, a porter and a chocolate stout. Not a BEER to be found. I tried 2 of the selection they sent me and they were not at all to my liking , which proves just because something is from a microbrewery doesn't necessarily make it good but that is ultimately a matter of taste. I was hoping for better for the next month more ales and the like not a beer to be found. I really was exasperated. What was even more disappointing than the selection was the customer service. I called the company and explained to them the situation with it being a gift from my children and I was willing to ship back to them what I have so far received my own expense) in exchange for any beers they have in the past or any beers that they may get in the future that were in fact beers and was willing to work along any time frame until the subscription was filled according to their rules. They said they would get back to me and work something out. They never contacted me they simply called my son and told him the subscription is cancelled. I was stunned. I called back the next day to try to get an explanation of why they unilaterally did this and their reason was it was " administratively too difficult". What a bunch of jokers send me four cases of some micro-brewed lager and send me on my way, how difficult can that be. When I tried to get a return authorization they refused to give me a return authorization for what I received. In conclusion If you want some off the wall malted beverages this club may be for you but it is not a beer club and with lousy inattentive customer service and a we ship it you own it attitude buyer beware. There are other clubs equally priced that have satisfaction guarantees. read more

Received a three-month subscription for a gift. Immediately called to see if I could avoid receiving IPAs or similar. Their response: sorry, a lot of the breweries we use provide IPAs, so since you are a gift recipient and not a subscriber, we can't modify what you get. I was surprised since I was receiving four different beers every three months, and they send to others every month -- didn't seem too hard a thing to do to attract my business after the gift ended. I now have had two deliveries. Out of eight different brews, I haven't had any beer that I would ever seek out -- so pretty mediocre. Will end up being 36 bottles for about $125, about half of which I'll probably drink with some degree of enjoyment. You can do the math! read more

For my boyfriend's birthday, I ordered 12 pack shipments for every other month. We just received our second shipment, and it happened to be exactly the same beers that we received in the first. I was annoyed because this subscription isn't exactly cheap, and I was expecting my boyfriend to be able to experience as much beer variety as possible, so I called the company to complain. What really makes the Craft Beer Club amazing is their customer service. I explained the situation to an extremely friendly employee, she immediately recognized the issue, and told me that they would send out the shipment of 12 beers that we were supposed to have received, and said that we can keep the box we already have free of charge. Wonderful! It's true that my boyfriend probably will not love the taste of every one of these beers, but this club is about experiencing interesting craft brews from the comfort of your home, and I think the Craft Beer Club does a wonderful job. Highly recommend! read more

If I could give them less than 1 star, I would. BEWARE - THEY MAKE IT IMPOSSIBLE TO CANCEL!!! I have been in touch with them 3x and they keep sending the stuff and don't cancel the order. Then, they say they have no record of my contacting them. They don't believe I tried to cancel - ugh. Do yourself a favor and DON'T ORDER FROM THEM. If you already have, cancel via CHAT so there is a record. read more

Just received my third shipment and it contained the same beers as the prior two. Nothing new. Beer club??? Or, just looking to get rid of a warehouse of similar beer? read more

Christmas 2014 I ordered my boyfriend a 12 pack that was never delivered. With the craziness of the holidays I forgot all about it until December 3, 2015 when I received emails from them. I called them explaining my situation and they were kind enough to reship the 12 pack at no cost. As the 25th approached, I kept calling for tracking information, they explained since I live in Mass the carrier was backed up but assured me I would have it by Christmas. On December 28 my beer finally showed up. Very embarrassing for the 2nd year in a row, to count on a gift to be delivered from this company.They do not use a reliable carrier like UPS or FedEx, therefore I was punished. When I called to explain how disappointed i was for the second time, the women stated "well we gave you a free shipment so I don't know what the problem is". The problem is they are not reliable especially for the holidays! Pathetic. I would not recommend buying anything from this company ever. read more

I ordered this service for my boyfriend, thinking it would be an amazing gift/surprise each month! It was not all what we anticipated. The deliveries were a disaster. They were always later than we expected and I often times spent way too much time on the phone with customer service reps trying to track my package down. The main issue was the fact that they only delivered during the week between 8-5 which is totally ridiculous as my boyfriend and I both work full time (and someone needs to be there to sign for the package). When asked if they could adjust this, their answer was 'no sorry'. I then requested Friday deliveries as I sometimes work from home on Fridays. I adjusted my schedule and the deliveries STILL never came on a Friday. Oftentimes, the package appeared in my lobby (funny since it was supposed to be signed for??) Again, after spending time on the phone with customer service, i finally requested that they send me emails when the delivery was being shipped (surprise, surprise) still haven't received any emails of shipping - they suggested I go online and check my account for a status update- terrible, terrible, terrible answer. During the last month of our service, we moved and so I went into my account and changed my address. My boyfriend also called to ensure he spoke with someone that could verify the address was changed. I logged on to my account (still no emails) and saw the shipment was in transit ... to the OLD ADDRESS. Once again, I had to talk to customer service. They have an awful process and they need to find a new shipping vendor because it is disgraceful. We did enjoy the beers but we are MORE than HAPPY that we don't have to deal with this anymore as we will be receiving our last (very last) shipment this month and have no plans to use them again. read more