Very poor communication, never got an estimate. They missed damage. Left panels loose. Was told to…read morecall Insurance company for the remainderof the repairs . There are many other body shops in the area. I suggest you use someone other than Garriss body shop.

I used this as a Geico recommended shop and it was so easy! Damon was absolutely amazing handling…read moremy repair. They were sent a damaged part twice and he immediately let me know and got the new part. He even came in when they were closed on Saturday to give me my car before I went out of town for work for the week. I would've had to pay out of pocket for my rental for a week if he didn't meet me.

Impeccable Service and Staff!!!!!! You always hear about…read moregreat customer service from people from the south but the staff at A & L Body Shop should give seminars on how to give great customer service. From the moment I received a call from Daniel I was intrigued. He assisted with the claim, the pick up of my car, and the drop off of my rental. He ensured that any question I had or anything I needed or may have needed was answered and handled. He followed up to check and make sure I was ok and if I needed anything else. Justin was also a big help explaining things I didn't know and making sure my car would be his first priority. Beverly dropped off my rental and made it easy and as painless as possible, even though she drove almost an hour away. I would recommend any and everybody to have their vehicles repaired by A & L Body Shop. I encourage the staff to continue to give their unmatched great service and I had nothing but the best experience and service with them. Thank you A & L Body Shop for helping making a bad situation not feel as bad as it was.

My personal experience with this company was really bad , first off the owner solicited me and made…read moreeverything sound absolutely wonderful . I was hit from behind and my back end was smashed pretty good long story short I got my car back and it was terrible ..... the trunk is not leveled after taking it to another shop who seen right away that the trunk wasn't flushed the trunk side pieces are lose and the inside was just jacked up the people foot prints are still inside the trunk they broke my floor piece that covers the spare tire and to top it all off I got 2 tickets because none of my lights worked and he tried to tell me it was electrical and it was not it cost me $67.00 just for the back lights and to have them installed !! so NO !! I would never use them again especially if I was in and accident nor will I recommend anybody to go to that shop personally I would definitely stay within the insurance network for your own protection !!

I dealt with this shop when selling my vehicle through Peddle. They were courteous, professional…read moreand quick to respond to questions and concerns. Not sure of anyone else's experience, but mine has been excellent. Thanks!

I was impressed with the excellent service I received while my car was being repaired. I also…read moreappreciate the images of the repair process that were sent to me by text messages each step of the way. My car still looks as good as new, so I highly recommend Craftmaster! They're quite accommodating and work with all budgets, from estimates and insurance, to out of pocket repairs, they are competitively affordable.

After a terrible experience with Sale Auto Mall, this was the only positive. The repair man met me…read moreat check in it was done within the hour instead of 1/2 day I expected. Would go back if they weren't over an hour away.

I went there this morning and was greeted by a nice young man at the counter. I told him I had a…read morecar that was backed into and I worked for Farmer's Insurance and I read him the email from our third party administrator for fleet vehicle claims. He said let me go talk to my manager about this. I waited just a minute and the manager came out (he gave no name) and asked what he could do for me. Here is where it got interesting.. I told him who I was and that my fleet vehicle was backed into I read him the email, which stated "Here is the GRP shop that I found. Please reach out and setup an appointment to have a manual estimate written on your Farmers Fleet vehicle. You can inform the shop that Farmers pretty much treats this as a Self-Pay, and will issue a onetime payment once they receive the final estimate. . Please advise if you have any issues with the process." The manager said "Tell them to send a direct assignment as we are a guaranteed repair shop for Farmers". I explained again that this was a Farmers fleet vehicle, it is not a Farmers auto insurance policy and they would be paying the shop directly after the estimate is received. He said "We WONT' be doing that". At which turn, I said, you won't do it at all? and he said NO we won't its to aggravating, with emphasis on the Won't and No. Rude doesn't begin to describe it, all while pointing fingers at signs and myself. I said ok and walked out. I was extremely nice to both the young man and the manager, introducing myself to both individuals. Now here is my issue.... 1. Not one time did he say, let me go take a look at it really quick and see what you have. 2. He had an extremely bad attitude so the reviews I see where they treat you like family....I'm glad I'm not in their family. 3. There was never a point where he said or asked for the adjuster's number to verify the email and their particular process and how I would be getting paid for services rendered and how long the process would take. I only went there because our 3rd party administrator said it was the shop nearest my house in La Grange. I found the man to be rude and I will NEVER go back to CARSTAR Parker's Body Shop & Collision. If you like to be talked to in a rude crass way, this is your place. If I could have given a negative, I would have.

Amazing staff, service and finish on my son's 1965 Mustang. They will forever be my go to for any…read morebody work I ever need in the future!

same exact thing happened to us 3 years ago told us that the car was not available in the body shop…read moreand then th next day had a Jeep to sell us took our disperate need for a vehicle and used it against us I pay $622 a month and have for th past 3 and half years and I just now have scrapped off the top of my principle !!! I still owe $20,000 do not use these people !!!! at all cost lance b left a review and th same thing happened to us saying the car they had wasn't available and was in the body shop no one was there to open it up to show us the car!!!

I wished I'd looked at reviews before buying from them. Terrible customer service. You buy, drive…read moreoff the lot and that is it!! No phones calls, didn't set up 1st service appt. didn't take me to the service department. Called several times to speak with finance manager with no return calls back. Had to keep calling to talk with someone in the office about paying my trade off. Do not deal with these folks!!!!!!!!! They have absolutely no care about the customer!