Usually I enjoy this place but had an odd experience I wanted to share. Went there to get ACR coils…read morefor my vape, which they sell for 5.99 a piece. A few other local shops usually sell them to me 3 (the whole pack) for $15. They've matched it in the past but this time said that it was a "dick move" to tell them that other businesses offer a better deal and ask them to match. Not sure what the employee's name was, it was the skinny dude with a long beard. Not sure if he's just having a bad day, but the owner ought to have a chat with him about customer retention. Even though this place is within walking distance i'll probably just head to Wild Zone, which is about 200 feet away, and spend my money there. They usually match other shops and don't get offended when I tell them other places are beating them price wise. Believe it or not, it's actually kind to let businesses you like know about this kind of stuff so they can remain competitive. Shop around, this place doesn't have the best prices and apparently gets offended when you tell them.

Love this shop. The guys here are super friendly and knowledgeable about all their products. They…read morehave a great variety of items that are priced very fairly. I drive 45 minutes just to come here.

I interacted with Danny by phone many times. He always returned calls whenever I had to leave a…read morevoice mail. He helped me with our purchase of a cooktop and vent hood, providing his full attention, time, and lots of patience. Unfortunately, we determined the cooktop we wanted would not fit our countertop, and we had to go with a different brand and model, that Filco didn't (can't) sell. So, I purchased only the vent hood. He kept me informed of the shipping status (it was out of stock nationwide), and when it came a few weeks later, he let me know right away. I chose to pick it up myself, and it was quick and easy (he was busy with a customer, and asked another staff to help loading it in my car for me). When we're next in the market for an appliance, Danny will be my first call.

My mom purchased a refrigerator and it was a very easy experience. We went to other places and…read moreshopped around and found Filco to be the most reasonable. Not only was it easy but the customer service was great. Dan was helping us. He was very knowledgeable, patient and pleasant to work with. She said the installation was very good. With it being a built it, it took time to remove the old refrigerator and install a new one. She said they were very careful, respectful and showed her how things worked. We highly recommend Filco and especially Dan.

Don't shop here unless you want false invoice harassment, incompetence, or both. I used to fill CO2…read morecanisters for home brewing until I began receiving invoices claiming I owed money which was never true. I went in on two separate occasions to get the invoices to stop. Both times I was told a new software program was creating the false invoices and this would be fixed. Well, over six months later nothing is fixed and I still receive the false invoices. The second time I tried to address this issue in store the employee I spoke to brushed off the concern by throwing a co-worker under the bus as the reason nothing was fixed the first time around and that HE would get it fixed. His parting words were if I continued to receive such invoices I should just ignore them. Completely incompetent response.

As if customer service was a thing,I try not to go into this Auburn Boulevard location just for…read morethis reason went in on a Saturday morning with a couple of silly questions probably. The blonde guy at the counter seemed awfully bothered by my request, he continued to tell me that if there's a solution to my question, they don't sell it maybe go look online. I mean bro could you get off your phone and actually do something, these people should just stay at home if they hate their job that bad.

Excellent service! The gentleman who runs the place is a great guy. My mower's gas tank was…read morecontaminated with water and needed an overhaul. They fixed that and a few additional items without any extra charges--such excellent service.

Great customer service always find what I need great prices and friendly staff we'll recommend.read more

The purposely miss-priced things here and double charged…read more Even after bringing it up to him you simply tried to say that it was the 12% sales tax. It's quite obvious that 50% of the price increase that he was asking for wasn't 12% but he was fine with looking right at me and saying otherwise so don't shop here unless you have to. Yeah the semi-decent selection of Vapes but only the stuff marked down is even worth buying everything else is way overpriced. And they still have a model that they know is defective. Keep conveniently forgetting to take it off their shelves and it's been about 5 years now.. They have no vape juice selection. And they sell a lot of kratom and Amanita Muscaria products. So you get an idea of what kind of business they are. The Basics that are marked 6.71 When you get rung up the receipt says it's actually 971 and he still put on a $3.30 something cent surcharge. these guys are the defining difference between crummy and scummy. Don't trust your money here. Send people you don't like here

Jordan provided me with some options that I had no idea of until he told me about them. He was a…read moregreat help, and is an excellent asset to this smoke and vape shop.

I had a great experience coming here. I'm new to knives and had a problem with my Benchmade. Even…read morethough I didn't buy the knife there, Greg fixed it for me in about 3 minutes! Then I couldn't help myself and bought a Spyderco PM3! I'm bummed the shop is moving to Florida but I'll still buy from them on line. Thanks to Greg for the great customer service, I'll be a return customer!

I've been incredibly neglectful with my knives (both kitchen and pocket), so I dropped by with some…read morein varying conditions looking to get some assistance with sharpening them. The staff was super helpful and they helped fix up all of my knives- they're super sharp and clean now and ready for the kitchen!

Amazing experience. Items you can't get at competitors. Shocking to see some of this stuff.read more

Always great selection with solid pricing and staff recommendations. Like the new location as well.read more

I tell you what I couldn't be more impressed with the level of customer service April provides. You…read morecan normally catch her there on the daily. She has a great sense of humor and is super knowledgeable; like legit I drive out of my way to pop in here just to chop it up with her. Highly recommend stopping in if you're in the area.

Excellent customer service and selection. Staff are always friendly and amicable. The staff are…read morealso knowledgeable about what they are selling and what products do/don't have CBD in them.