I was contacted and the representative was very apologetic of the experience I had. I am truly grateful they reached out and took necessary steps to resolve the hiccups we experienced. Original Review Customer service was great initially however after encountering a few issues during the fumigation process our rep went radio silent without regard. I attempted to bring up these issues directly and was told our rep would reach out to assist further however it's been over a week and still nothing. Was mislead on a few things that made the fumigation process even more difficult. read more

Great response time and service. They are professional and the price was fair. I would recommend them for your next project.

I love their professional knowledge staff. From the office to the field they are always well informed and can answer my questions. Their ongoing service keeps the bugs away. They do great work. read more

I've received good service from Craig and Sons. However, I do believe there's been a change of ownership/management.. I liked the package options offered. The technician would send a service appointment confirmation text message a day or two before. Feedback: leave homeowners with some sort of confirmation of service.. ask the tech to check in with the homeowners upon arrival. I understand many homeowners may not be home but maybe a door hanger service date signature. Could even double as a marketing opportunity. Update replace repair payment system. We ultimately chose to part ways for this reason. I auto pay everything. The auto payment was down for six months. I wasn't able to access my online account and I had to call to pay for my bill. When I called to inquire whether this was gonna be resolved, the woman who I spoke to replied with, "I don't know". It was clear that she did not care either because I want to ask her to please take the payment and cancel our service. Her reply was, "OK". No I'm sorry. No let me get back to you with more information. Had there been a little better customer service and a solution for the payment system I'd likely still be a customer. read more

They showed up on time and took care of all the wasps nests. They did exactly what I needed.

On time, thorough, offered a 30 day free return if other spiders seen. They were, outside. Returns and spot treated that area and problem resolved. Very pleased. read more

I called after hours, they called back that night and at my house the next day. What a great experience with Craig & Sons pest control company from start to finish. Ryan was professional, punctual, and very knowledgeable. He took the time to explain the treatment process and answered all my questions thoroughly. It's clear that he takes pride in his work and genuinely cares about the customer. I would recommend their services. read more

Craig and Sons gets 5 stars from me for sure! In a world where customer service is lacking, Craig and Sons has exceeded my expectations! Josh V is so nice, personable, and has helped us SO MUCH with the rodents that decided to frequent my home! His timely response was very appreciated and I highly recommend using Craig and Sons! read more

- Ant control - Sprayed perimeter of home and ants returned in three weeks. - Tech came out again and stated he could not spray due to recent treatment and "squirted" some paste in a few areas. - Ants into home by week five in three different places. - Telephonic inquiry with Christine yielded that their service is only good for 30 days - want more protection sign up for one of their plans. - All prior treatments were great with no ants for quite some time. - Either the tech failed to adequately spray the perimeter or the solution is so watered down to prove ineffectual. - Went to Home Depot - obtained a sprayer (what they use) and spray and took care of the problem. - A waste of $200.00. read more

Chase is extremely knowledgeable, professional, and very personable. He always does a complete service and listens to my frustrations. Chase is indeed an asset to Craig and Sons. He is communicative and enormously helpful. I appreciate Chase's efforts. Thank you. Peace read more

I had Sal from Craig and Sons come for a pest inspection today and he was fantastic. I have never a a service provider give such a specific appointment time-then go on to be perfectly on time. He even sent a text when he was a few minutes away. Sure made my day a lot more productive. He was very professional and insightful. I'm glad I chose Craig and Sons for my pest control needs. read more

I have to agree with othr reviews for the bad customer service. They do not get back to you right away and Christine on the phone had a snippy attitude. I will call someone else. read more

It's been 3.5 weeks since we had the interior and exterior of our house sprayed. Was very pleasantly surprised to find this dead (massive) black widow on the back porch. 3.5 weeks later and I know we are still protected from the bugs and spiders that I detest so very much. Craig and Sons customer service team is awesome and answered all of our questions. They were transparent about pricing and plan options. Our technician, Eder, was friendly and knowledgeable and eased my worries/answered all questions regarding having a puppy and young baby in the house during and after treatment. This morning I'm very thankful that I didn't have to kill this big one myself. Highly recommend Craig and sons for all bug and pest needs! read more

Craig and Sons Termite and Pest Control - Pest Control Near Me - Redlands, California

Just wanted to post an update to my review. After not getting the help I needed from these folks, I did some research and found that another common way for rodents to enter a house is through the sewer system. Apparently, this company doesn't inspect for or exclude for this type of infestation, because it was never once mentioned to me as a possibility. So for anyone who may be in a similar boat as me, call out a plumber and have them check for leaks in your sewer lines. We had a rubber connector in the crawlspace that had been chewed through, and that's how they were getting in. We are officially pest free now! You would expect a professional pest control company would know to check that. And maybe they did, but just didn't bother to tell me. Either way, that's money I'll never get back. read more

Craig and Sons Termite and Pest Control - Rodent entry area - Pest Control Near Me - Redlands, California

I don't think I can have a rating lower than one star that said these bozos overcharged me while I was out of town. I relied on an unscrupulous real estate agent to provide a competent serviceman Nope not these guys. Overinflated invoice for $925!!!! They did roughly maybe $100-$200 worth of actual work and repairs. The the inspection I'm happy to pay for. I didn't have any termites what they said was I had dry rot damage. They are trying to charge me $925 and they actually replaced maybe aprx $100 worth of materials and labor and I provided the paint ! Oh and they dropped their receipt in my driveway confirming that they paid $70 for the materials but they charged me $925 for the total bill. I don't know about you but I'm not willing to pay 600 and some dollars worth of labor to replace a freaking window sill and a couple boards that they didn't even replace. read more

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Despite being incredibly busy, Ryan came to our home to help treat for a rodent. He was very helpful to show us the new traps and possible locations of entry. We caught the intruder night one. Will absolutely be using Ryan and Craig and sons for any future incidents (hopefully there aren't any though )! read more

Best.Service.Ever. I cannot say enough good things about this locally owned and professionally run company, but with a personal touch. Really quite the find and I will use them again. I'm by a realtor and the other realtor insisted we use them. This is why: the inspector came out 24 hours after I called. They are so in demand that their first available appointment to do the extensive work was weeks after escrow was to close. They made a huge effort to squeeze us in within days and got the work done in time. What other pest control company would do that these days? read more

Can't really review. I called their office and was told I would be contacted for an inspection. Once the inspection is done then a bid is provided. However, it's been about a week and I never received a phone call from this company. read more

I used Griffin from Craig and Sons for a personal property of mine and he did a great job informing me of the issues with the property, giving me a fair quote, and completing the work in a timely manner. If you need a pest/termite inspection done on your home I recommend getting in touch with Griffin at Craig and Sons. read more

They came out within 2 days, and I haven't seen any pests since. Tech was friendly and explained everything he did and answered our questions. Highly recommend. read more

We used Craig & Sons. We were very concerned about our issue. They came right away and did a very thorough job. We called a few days later with concerns and they came again with no questions asked. They never treated us as though we were a bother. When they say they guarantee their work they mean it and they don't give you a hassle for return visits. We Will definitely use them again and we highly recommend them to others. read more

They sent a kind man named Ismael. He came, inspected, found more nests, and reassured us about not being nervous or scared given we had 6 WASP NESTS on the house (including the front door wreath hanger). He explained that it was the time of the year and gave the owner of the house many options to consider. He spoke kindly and though he had a slight stammer, he was easy to understand and communicated well. After ensuring all windows and doors were closed, he got to work and was quick and thorough. I saw the nests on the ground and felt reassured that it was getting done swiftly and safely. Although we are evaluating our needs to better understand what we can do and how we can do it more effectively, and the end result was amazing. We felt safer, it was pretty cool during the day, and we are hoping they will not be back! But if they do come back, we know who to reach out to! read more

Craig and Sons Termite and Pest Control - Truck and man who helped us! - Pest Control Near Me - Redlands, California

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We have bird droppings all over our furnace in our attic. Called C&S today, they came out the same day to inspect the attic and give a quote for free. They were friendly from start to finish. read more

Craig and Sons Termite and Pest Control - Pest Control Near Me - Redlands, California

I called on a Thursday and the lady was very helpful and straight forward with service and pricing. They came out to service my home the following Monday, I am very happy with how quickly they were able to come out. The technician sprayed outside and swept for spiderwebs etc. He even removed a small wasp nest that I wasn't aware of. Less than 24 hours after the technician came out I have hundreds of dead bugs outside. They're great, I recommend them for all pest problems. read more

I just need to say what I experienced today, Craig & Sons, Came out to my home today here in Beaumont California, They got here in the morning with their crew they did a lot of work on my house they completely tore off all the fascia board all the way around my house, They replaced all the wood with wood that they painted in my backyard, I was able to stay here and watch them work, I'm a 62-year-old man, Watching those fellas do their job, I was very impressed with their work ethics, when they showed up this morning the young man told me and showed me exactly what they were going to do to the house. I sat out front in the front yard watching them work as fast as they went around my house to take the fascia board off was just simply incredible. Talk about teamwork when it came to putting the new fascia boards back up on the house, I went out to the backyard to watch them back there, The transformation from my old beat up fascia board to what they put up has made my house look incredible. I'm a fellow woodworker myself I have a wood shop and I know good work when I see it, With the guys just making sure every corner from one board to the next making sure everything was plum and perfect they did a phenomenal job, I came around to the front sat on the front porch, I watched the gentleman more or less rebuild the threshold from going from the outside of the house into the house, He was definitely a "Master" at his Craft. I just had a very good experience overall watching these guys work. This is my first review on Yelp, And I just want to tell the world that you can't go wrong with Craig & Sons, I did have termites at my house, They had a tent put on for a couple of nights told me everything that was going to happen upon ending of that tenting job, Everything was done so nice. If you need any kind of construction work done please take my word for it that you can't go wrong having Craig & Sons do the job on your house. Upon their cleanup of all the nails and scrap boards pieces of paint from the old fascia board it's like they weren't even there it was so nice and clean. From this 62 year old man, My blessings go out to the fellas that came out to my house and did the job that they did. I can't stress enough on the word "phenomenal" of the job they did. Many blessings to whomever is reading this. Steve H read more

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I requested a quote and I received it almost instantly. I agreed to the price quoted and scheduled the next available, which was the next day! The service was quick, efficient, and educational. My problem was solved by the next day, even though I was told it could take up to a week to see improvement, I'm very satisfied with the service I requested. read more

I just want to thank Ryan Peña for his honesty, integrity and detailed service. Dealing with any kind of infestation is incredibly stressful. His straightforward and professional expertise was almost like a balm to my nerves. If only there could be a Ryan in every industry. Thank you, Ryan!!! read more

I called in Craig and Sons for a rat issue in my ceiling. I immediately went with them after I had already requested a quote from another business that that was slow to respond with a quote after doing the inspection. Professional and honest service. Provided the requested service on the spot with zero pressure. And I mean zero pressure. Was even glad to give me pointers for other things I could do on my own to keep costs down. Very satisfied. Highly recommend. Probably something I should think about on a yearly basis and for other pests like mosquitos and gophers. If I do, after this experience, I will go with Craig and Sons. read more

Second time we've used them with great results. If you're looking for a company that is doing a professional, honest job and isn't just trying to layer on profits, then give Craig and Sons a call. Everyone at the company from the phones to the in-field techs are pleasant to work with, and doing an ethical job with estimates and recommendations. Big thumbs up. read more

Excellent reaponsiveness, inspection scheduled and completed within a couple of days. Observed technicians via security cameras to see work in progress. A follow-up inspection is included in the agreement. The estimate was reasonable and broken down by recommended treatment and other repairs. read more

Been using them for two years. Had a recent misunderstanding with the departure of our technician but that has been resolved.

We have to have a spot treatment on the corner of the house. I called the office and with in 2 hours, he could drop by to take a look and gave us estimate. The next day there was an opening for the spot treatment to be done. They are nice, friendly, professional and quick. Definitely will go to this company again if needed in the future. read more

Martin and his co-worker were very professional, conscientious & so very polite. And they did a very good job on a very hot day! Thank you, I'd highly recommend them. read more

So far so good. I reached out to this company for help with gopher control. I had literally tried everything. Chase was our tech who came out for the inspection. He was on time. He was knowledgeable. He was professional and very kind. We felt very comfortable going with Craig and sons. We discussed a plan and the next day chase was back taking care of our problem. So far so good! This gopher of ours was destroying my yard a little at a time. Very happy so far! Definitely will use this company in the future if needed and certainly recommend them. read more

Ryan took the time to explain everything, and, more importantly, to follow up. Ryan is personable as well as knowledgeable. The Craig & Sons crew did an excellent job and they will be my go-to company for pest control from now on! read more

Solid company that'll take care of you. Came by on time and gave a fair free estimate.

We have worked with other pest control companies and while some of them have been helpful, most of them FEEL like they are merely filling a void by offering the service that they do. Craig & Sons has been completely different for us. As silly as it sounds when I say it, I am convinced that the motto of this company must be something like, "Making the world a better place for people by skillfully helping them to manage pests better." I have personally interacted with 5 or 6 people from field techs to office staff and had the same stellar experience with all of them. If you needs help with controlling pests, I don't think you will find more knowledgeable or honest folks than those at Craig & Sons. read more

What do you say about a company that deals with pest control? Do you talk about the service, perhaps how well they can control bugs from entering a home where children love to leave food hidden or left out overnight? Or do you focus on the fact that they are a local company, unlke the large chains so they don't 'have many products that they want to puch in addition to the termite and pest control? I can't say enough great things about Craig and Sons Termite and Pest Control. From the fact that our agent calls every month to remind us of his arrival., to the fact that I am not expected to be at home an babysit him as he sprays our home. Living in Souther California we have plenty of bugs, and owning a pool only furthers that population. After finding the occasional creepy crawler in the house, we decided to try out Craig and Sons. These guys came over, asked us a few questions and recommmeded the ideal spray schedule, which for the price was perfect for our needs. I love that they have online payments, they are a locally owned business and more so that their staff is friendly. Our agent is always helpful, courteous and leaves the occasional note that brightens our day! read more

Craig and Sons Termite and Pest Control - Awesome Service from Alex! - Pest Control Near Me - Redlands, California

Despite scheduling an appointment with them, they never showed up. They apparently had no record of our appointment. When I asked for the manager to call back, he never did. This has happened twice, will never try using them again. read more

I got to give a shout out to Chase at Craig and sons. Chase has been my tech for about 3 years. He is the reason why i stay with this company. Chase is always going out of his way to make sure i'm 100% satisfied. He is a hard worker and always does a wonderful job. Thanks Chase you are making a difference. 5 Star to Chase. I hope Craig and sons recognizes him for a Manager some day he would be a great one. Great with people . Thanks, Mark read more