I came in twice with multiple symptoms and both times I was told it was "just a sore throat" and…read moresent home. I honestly started to feel like I was being dramatic or imagining how bad I felt. They even told me to come back in three days if things didn't improve... so when a week later I came back feeling even worse, I thought I'd finally be taken seriously. Instead, I was dismissed again with no medication. The very next day I went to another urgent care and found out I had influenza. So no, it wasn't just my throat being a little overdramatic -- it was my entire immune system fighting for its life. I won't be coming back, but I do hope future patients are taken more seriously the first time.

If I could give Okemos Urgent Care zero stars, I would. I called ahead before coming in,…read morespecifically asking if they were busy, and was told it wouldn't be a long wait. That was an outright lie. I sat there, in excruciating pain from a scratched cornea, for over an hour and a half, barely able to keep my eye open. And just when I thought my turn was finally coming, I was bumped back further because a mother with a vomiting baby took priority. I understand triage, but at that point, I had already waited longer than anyone should in an urgent care setting. To make matters worse, when I tried to cancel my appointment and leave, I could not get the attention of a single staff member. I waved, I stood up, I even tried calling from inside the waiting room--nothing. Their complete lack of communication and concern for their patients is appalling. This place is an absolute joke. If you actually need urgent care, go literally anywhere else. I wouldn't wish this experience on anyone.

Apparently they send a separate bill from your insurance company. Never informed me of this. Their…read morebills look like a giant scam and when the billing company they use calls you, it shows up on the caller ID as "Potential Spam" what the hell? When I called back, I told the lady I was not going to be making a payment until I cleared with my insurance that this was an actual bill. She got super rude and told me it's not a scam, to which I told her I get she's saying that, but I don't feel comfortable making a payment without confirmation from my insurance that this is legit. Sketchy place for billing. If you can go somewhere else, RUN THERE and stay FAR away from this joke.

Terrible billing. They send you a bill via email which has all the appearances of a scam. When…read morecontacted, they refer you to their billing company. You leave a message there; they never call back. I have been through this before with this medical practice. I have requested that they remove my email from their information and that they always send a bill via USPS. They say they will, but still the next time I end up having to use their services, here we go again. Absurd!

Absolutely terrifying experience. My first clue should have been that her staff was trying to…read moreschedule surgery before I even met her, and when I said I wasn't even sure if I needed surgery, her staff member said, "Your doctor sent you to a surgeon, I think that means you need surgery!" (No, it does not.) My next clue should have been that even though the radiologists always deemed my test results as normal, she always wanted more tests and encouraged me to cancel my appointment with my gastroenterologist, who agreed with the radiologists. She talked me into having a procedure, which I was very nervous about, but my fears were dismissed and ignored. Right before my procedure--being rolled wide awake into a tiny operating room crammed with instruments and tons of students--I decided I there was no way I could go through with it, but they conked me out and did it anyway! Despite saying, "I can't do this, I can't do this, I need to get out of here" over and over, they did it anyway. When I woke up, I felt completely violated. I called the hospital and made complaints, but got a form letter back saying that my procedure had been "adequately explained" and that I had signed a consent form. Consent is always revocable, people!

Was refused an appointment because her staff said she could not remove a cyst from my head. My…read moredoctor could not believe that her staff did not think she could do such a simple procedure. Went elsewhere. In and out in under 1 hour. Shame on poor staff with such little knowledge.

Not good at all for pain. Very unprofessional and inconsiderate; no care given whatsoever.read more

Pretty disappointed in the service I received today. The doctor immediately came in and was trying…read moreto pre diagnose me having Covid even though I was sure it was not. I took a Covid test at home and low and behold the test was negative. If you are one of the few people who had a test today retest yourself at home!!

obviously going to the hospital is not fun but i went in may 14 and two ladies checked me in and…read morethey smelt really good and they were very sweet , as i was getting testing done a guy , nicholas came to blood test me and he was automatically a very sweet and funny guy . He was talking to the other nurses and was ready to work and everything . His energy is super high and he was just an amazing person !!

I was dismissed from your ER yesterday while in crisis…read more I peesented with a dental infection and mania. I was not treated for either. Last year I went septic with a dental infection and was in the ICU for four days. I spent a total of 16 days in the hospital. The pain is causing me to lose sleep, which feels like mania. I have bipolar disorder. If I have an extended session of mania, it leads to psychosis. I see a paychiatrist regularly and I actually saw her in the morning, but there is a paperwork issue and the meds she requested for me will not be filled to Tuesday. I know the ER is not a dentist or my psychiatrist, but I felt like I was in crisis so I went. I was hoping for antibiotics for the dental infection and maybe a bridge prescription of a couple of my psyxh meds to get me through until Tuesday. Instead I was summarily dismissed by Dr. Chad Kovala. "I'm not a dentist and your psychiatrist is treating you. I can't help you." It didn't matter that I went septic last year from the same issue. Apparently my inpatient psych history doesn't matter either. I was so distraught by his dismissal of me that I called the suicide helpline when I got to my car. I have the screenshot. I was on the phone with them for 30 minutes before I felt safe to drive home. I have never before been dismissed with such a smug and superior attitude. Yes, I know a dentist is the ultimate solution for my tooth issue and a psychiatrist needs to do long-term med adjustments but I was in CRISIS. My teeth are IN MY MOUTH AND THEY AFFECT MY HEALTH. I am terrified of ever utilizing your ER again. Hospitals are supposed to care for sick people. Period. You didn't. Do better.

In the current world of prescription-pushing, money-hungry, careless medical services that are…read moreavailable to EVERYONE (not just the richies), Dr. Spalding is a breath of fresh air. She is friendly, really listens to her patients, goes out of her way to avoid prescribing medication when any physical, herbal, or other solution is available. Many of my friends, colleagues, and various people I have met are patients of Dr. Spalding's and they all have rave reviews too! I have heard tons of horror stories (not all were actually HORROR stories but you know what I mean, bad/rude/annoying experiences) from people about their doctors, never have I heard one about her; and since I am already a patient I don't have to worry about trying to get on her new patient list- I've heard she's booked solid! But if you are looking for a new family doc for yourself or your family, trust me that she is definitely worth giving a call- and if need be, a wait! Dr. Eaton, another doctor in that office, is also fabulous- if Dr. Spalding's patient roster is indeed full, you would be just as smart to try and get on Dr. Eaton (also a female).