I'm just not sure if the negative issues I encountered were due to lack of staff communication, or…read morean issue with my individual tax preparer. Maybe both. My taxes are relatively simple - single female, renter, basic 401k, etc. But I had just moved here from NY in the summer of 2020, and did not want to do anything incorrectly. I chose PNW based on Yelp reviews & convenience. They requested the documents that they needed be dropped off - everything was done over the phone due to COVID. Cool, no problem. The day of my phone consult, I get a call from the staff asking about the documents required, saying they didn't have them. I had dropped them off as requested prior to my phone consult date. My stomach dropped - I'm thinking my main tax copies are gone. They called me back later saying they had located them. Phew ... I then did a brief phone call with my preparer, Ryan. It took about 10 mins & the only sticky topic was how to address the fact that I didn't get any stimulus when I should have. He was nice & seemed knowledgeable, so I felt good about everything up to this point. I'm told to let him know when I'm ready for him to submit everything & it will be done right then via e-sign. Now, to be fair - they do inform you that the cost of your taxes being done is based on the NUMBER of forms they have to fill out. You're to look at their website & figure out what your total will be. Unfortunately for me, I was personally not sure what I should anticipate since I had both NY & OR forms. I will say that I was completely freaking floored when I was charged close to $600. I had my 2019 & 2018 taxes professionally done by a CPA when in NY - both times less than $200. Moving forward - It took me 3 separate phone calls over the course of a couple of weeks to get the message through that I was ready to submit the taxes & ready to pay. Each time I was told it would happen by whomever answered the phone, & that I would get an email confirmation for e-sign & CC payment. Each time I waited ....waited ... called back ... waited. Each time I had to re-explain the situation to whomever answered the phone. Finally after the 3rd call, this got done. I e-sign & put the (what feels like outlandish) preparation fee on my credit card. I was then told I needed to pick up my completed tax booklet & forms from the office & that I would get a call when it had arrived within the next few days. Two weeks later I call them, as nobody had called me ... am told it's there ... so I go to sign & pick them up. Again, lack of communication. Next, I get my refund & it's a little under $500 of what my preparer had told me I would get back. I called his office 4 separate times, leaving a message each time, before I finally got to talk with my preparer to ask what had happened. I'm told he doesn't have a way to know that because he can't access my tax info. I contact the IRS like he tells me to & get a letter about them adjusting my refund. I was told to let him know what the IRS says & to send him a copy of any info I get from them. I emailed him a copy & wait 2 weeks. No response. I then start calling the office. Again, 3 separate messages left with no call or email back. Seriously, guys?!! Today, I called again & explained the situation - my preparer wasn't in the office. BUT ... I FINALLY had the luck of speaking with a lady who actually took initiative, looked into my file, looked at the letter the IRS sent me about the adjustment, AND got back to me right away. She explained what had happened and actually seemed like she cared and wanted to help me. So - thank you Julia T - I almost considered giving 2 stars because of you. To summarize, I work in a professional service industry. It would never, EVER be acceptable to ignore my clientele after they had paid for my service. If I have to stay hours past close to answer my client emails & phone calls, I do it. Never in my wildest dreams could I feel okay ignoring messages or emails like this company has. Ultimately, I have to take the responsibility for the money it cost me for my taxes - I just didn't know any better that I would be charged for both NY & OR. Do I still feel like I got swindled? Yes. If you're going to charge me premium rates, I sure as heck shouldn't have to jump through all these hoops & waste my personal time begging for a response. Only to be ignored. I feel that I was incredibly patient & gave them the benefit of the doubt repeatedly. I was never once told "sorry" or offered an apology when I explained over and over that I had already called or emailed, I had already left a message, no one had gotten back to me, etc. I never became verbally upset or rude, despite how I felt. You can do better than this place, at least until they fix what I can only guess are some serious communication issues, or a general lack of client support/care from some of their tax preparers.

April at PNW Tax Service has done my taxes for almost 20 years. She is wicked smart, on top of all…read morethe new and existing tax laws, and offers lots of tips and suggestions in regards to my assets and investments. Even when I am late starting the process because I am waiting for one statement or revision, my taxes get completed quickly. April is fast, efficient, accurate and communicates clearly. I'm amazed at how quickly she goes through my stack of papers in what seems like no order, yet everything gets completed in record time and accurately! On top of all that, she is a really nice person and a pleasure to work with. There was one year I decided to do my own taxes to save money - huge mistake! Unintentionally I left out one income interest statement which the IRS caught 3 years later. I had to pay a large penalty, redo that year's taxes and the following 3 since the refund amount changed, changing the subsequent year's reporting. That one mistake cost me thousands in tax preparation to correct the original year, the 2 years after and the current year. Lesson learned. Now I'm paying it forward. Get your taxes done by a professional who is expert in their field, on top of all the new laws and accurate! April and Pacific NW Tax Service is my choice all the way. I'm very satisfied with the level of service they provide.

We used Ron 15 years ago for our taxes because my husband was a sole proprietor of a business and…read morehe was really helpful. He walked us through the process, responsive, & accurate. He was reasonably priced which we appreciated since we were on a tight budget.

I've been a client here for over 7 years. They are honest, have my best interest at heart and are…read morealways available to answer my questions. I've referred family and friends to Rowell. They are the BEST! As a small business owner they have helped me navigate through new tax laws as well as directed me how to best keep my business running through the toughest of times. Love these guys!

I have been seeing Mark Liebert for about 10 years now and couldn't be happier. Mark has always…read moregiven me good advice and has provided excellent service, including the extras that are helpful. I retired a year ago and now have to make quarterly in advance payments. He gives me envelopes that are already addressed to the federal and state revenue agencies, and let's me know what I have to pay each quarter to each of them. I always look forward to our annual meetings and having a nice chat with Mark while getting my taxes done.

Friendly, efficient, and they get it RIGHT. Not cheap but filing your taxes isn't a service you…read morewant to cheap out on, honestly.

Tracy Fisher is an incompetent CPA who didn't prepare our taxes correctly, which created a…read morenightmare for us with the IRS. He prepared our 2016 taxes. He was slow to respond to our emails and never fully addressed our questions. Although we gave him tax documents as soon as we had them, he dragged out the completion of our taxes until they were almost late. Our experience as clients was enough to discourage us from hiring Tracy Fisher again. Then, in fall of 2018 the IRS notified us that we still owed more taxes from 2016. I emailed Tracy regarding the IRS notice and he informed us that if we were still working with him, he would look into it for no charge, but since we weren't, he suggested we have someone else remedy the situation. He was not willing to stand by his work. We had our current CPA handle the matter. They discovered that Tracy had neglected to submit a couple of forms making it look like we owed more tax. Our current CPA eventually corrected the situation with the IRS, but charged us for doing so. I emailed Tracy that he had made glaring mistakes on our taxes and that I felt it would be appropriate for him to reimburse us for our out of pocket expenses to have his errors corrected. Tracy didn't bother to respond.

Tracy has been working with me and my small business for over 10 years. He is honest, trustworthy,…read morefast , fair and efficient...all you could ask for in a CPA and Business Consultant. I have referred my employees and clients to him thru the years. GO SEE HIM FOR THE UPCOMING TAX SEASON!

They were very professional the one time I used them for personal tax preparation. Our primary…read moreCPA provided good follow-up. Very nice office, pleasant front desk, and somewhat easy parking.

Strong Counsel & Repeat Management of Tax Complexity…read more Jerry's been consistently smart, fast and easy to work with for several years of tax filings for my business and our family. His office has worked on international taxation issues and provided great CPA counsel to me as a business owner. His response time if very quick and he is readily available throughout the year whenever a question's come up. Highly recommended.

THE BEST insurance agency I have ever worked with. And that's coming from someone who worked at an…read moreinsurance agency at one point. I had an issue with my policy renewal being more than it was suppose to (corporates fault - not the agencies what so ever). And I was charged the wrong amount. I gave a call to the office, spoke with Ryan (who was amazingly kind) and he saw that there was something off and asked if he could give me a call back. I figured it would be the next business day before I heard back. But he had it figured out after calling corporate in less than 2 hours. And I had a call back from him telling me the issue was resolved, that I would be getting a credit on my next bill for the mistake, and the amount I would be paying from here on out. Everything was so easy and painless. All in all, I have had NOTHING but an amazing experience with Spencer's agency. They are fast, they work hard, and they care about their people. I have had insurance companies treat me just as another dollar bill in their pocket. This agency doesn't do that. I would recommend them to anyone!.

Spencer made switching insurance companies easy! He was able to get us more coverage and still save…read moremoney! Spencer is knowledgable, detailed, and thorough. On top of that he is personable, friendly, and will put any anxieties at ease. You really should consider switching to State Farm for all of your insurance needs and choose Spencer as your agent. You will appreciate his authenticity and approachable demeanor, especially as he helps you navigate an area that can be stressful and confusing for many people (including me!). Thank you, Spencer!

I didn't actually receive services from the practice, however, I did have the pleasure of…read moreinteracting with them. They currently weren't accepting clients but did provide me with a list of referrals which I greatly appreciate. Super helpful and professional.

We have been using David and his team for years and absolutely love them. Great communication,…read moresuper responsive, an absolute expert even with complicated returns. I highly recommend them!

My tax people. Super friendly, super knowledgeable, and-- perhaps most importantly-- super good at…read moreputting tax jargon into mortal human language. I always leave feeling a bit smarter, which is what I want in a tax prep office.

What can I say? I'm so glad I found the team at Artemis Tax. Before I had Gabrielle do my taxes it…read morewas so stressful and would cause me anxiety, but after going to Artemis and meeting Gabrielle and her business partner Irena I no longer have anxiety around doing my taxes. They also run a inclusive and welcoming business, which makes me proud to do my tax preparation with them. I'm so glad I found Artemis Tax. Thank you so much for making what is usually a stressful experience a less stressful one. I always leave happy, and how many people can say that about doing their taxes