I am pleased with the professional, helpful ,friendly service that I receive from the Jeff…read moreColeman-State Farm Insurance Agency. They always answer the phone in a timely manner as well as respond quickly to any email request. All my insurance needs are addressed immediately when requested.

I have had my auto and home policies with Jeff for nearly 40 years. Customer service has been…read moreexcellent the entire time. I definitely recommend this agency.

I believe I've been with this office for a total of 8 years and have had exceptional service,…read morestraight forward, and never had to call about payments or issues with the plans. I just never had any issue before. After removing my old car and adding my new car to my account, I was quoted a great price but never paid the price I was quoted and agreed to pay. My payments were either more than double what I was quoted or $10 a month. I was never given a rationale to help me understand what was going on with the payments. I called numerous times to get an explanation and was given gray rationales each time but no answers. Lisa (staff) only added to the stress and was incredibly insulting and told me, "you're finally caught up on your payments." I was confused by this statement as I have automatic pay set up and never been informed of any delinquencies. On a previous conversation, I explained to Mr. Sullivan I didn't care to speak with Lisa as she's not solution focused but understand he's busy and not readily available to converse with. Perhaps Lisa needs more training so she can offer solutions for customers instead of circular conversations that seem almost antagonizing. I ended up calling another State Farm office and they explained that the fluctuating payments may be "balloon payments" as there are changes in how State Farm bills now. I'm staying with State Farm but moving to their office where they attempt to explain and aren't argumentative with clients. It's unfortunate I'm switching offices but need less stress, straight forward answers and a place that offers educates clients through changing processes.

Friendly service and responsive. Have had auto and home policies through here since 2022.read more

Dan is really easy to work with and found me a great deal on house insurance. I highly recommend…read morehim.

Can you imagine an insurance agent helping you save money on your premiums while getting the just…read morethe right amount of coverage? Well, imagine no further. Dan was A-MA-ZING and I would strongly recommend him to anyone looking for Insurance. He will be my go-to for any further insurance needs we may have... thank you Dan! You are wonderful!!!!!

Great company! Customer service is amazing, and the best rates I have found. I can call or email…read morejust about any time of day and someone always reaches out within minutes. I call and add things on as needed and they always get it done so quick. Love having great customer service and someone you can trust with all of my business insurance!

Marilyn and her team of awesomeness will work hard to find the best deal for what you need. When we…read morewere looking for coverage for our store, I have many quotes from different insurance company including TWFG. After looking over the details on all the paperwork, I have found TWFG's quote has better coverage with similar cost to other. I told the other company about it and they even told me that they can't beat what TWFG offered. Been their client since and now they handle all our insurance needs for both business and personal.

I was looking to switch Auto Insurance, and fortunately, I called Austin Insurance Group and talked…read morewith Dan, who is stationed at the Domain location. Dan went above and beyond to make sure I understood the auto insurance jargon and explained it in detail. If you need a company that will take the time to thoroughly talk through the information, please give Dan a call. He is amazing! https://www.aigtexas.com/

OMG, These people are amazinggg! They helped save me money…read moreon my Auto & Renters policy. They explained all the coverage's to me and helped me pick what was best for me. I highly recommend using Austin Insurance group as your Insurance Agents!

Rondy is fantastic! He offered the best home insurance quote and was very responsive and helpful on…read moreseveral occasions when I used his service. Other than that, as a former Israeli, I would always be more inclined to use the services of a U.S. Army veteran.

I was the victim of fraud. Mr Kilpatrick was misleading and dishonest. Because of his shady…read morepractices I was entitled entitled to a full premium refund plus some. Beware!

I am impressed with the service offered by Steve Decovic at Silver Key Benefits. Steve was…read morerecommended by supervisor as I am planning to retire. I was acquainted with some Medicare benefits but a little unsure, Steve was very proficient in discussing the pros and cons of the available options and helped to make the decision. Steve also talked to my financial advisor to make sure I did not go over the next higher range cost for Medicare. I would recommend Steve at Silver Key Benefits as help to anyone needing advice for Medicare enrolment.

Caller ID Steve Decovic Cold calling sales have no idea WHO…read morehe is and they Sail through caller blocker software. When messaged not to call back, fire back many calls again overriding blockers and even redialing when hung up on, in order to resume use of your own paid phone line IRRITATING beyond any other telemarketeer

Mr. Simms evaluated our home and auto insurance policies and did some shopping around and found my…read morewife and I some tremendous savings. I highly recommend giving him a call so he can find you some insurance savings.

He goes out of the way to find you the best rates with reputable companies. Each year, he initiates…read moreyour renewal by checking current rates and getting you the best deal. Since I started with Shane, my son, daughter and 2 neighbors currently use him. My oldest son is in the process of switching.

I called Travis today planning to have him locate less expensive homeowners insurance for us. He…read moreasked specific questions about our current policy and took the time to explain the calculations. He assured me that we have the best available policy and ultimately he didn't get a new customer. However, he took the time to help me think through some aspects of our current policy that I could control the cost of and that resulted in a lower premium (for this coming renewal anyway). He may not have a paying customer, but for his honest expertise he has a customer for life when and if our current insurance companies changes our policy options (ie. hail/wind deductible %). Travis, thank you for taking the time to speak with me! I will reach out in the future to no one else should I believe we may benefit from switching companies.

Travis is your guy when you're looking for an independent insurance broker…read more I hadn't reviewed my coverage for home/auto insurance for price competitiveness in over a decade and decided to review it again. Travis gave me his honest opinion that my rates were well in line with industry standard, and pointed out that I likely wouldn't retain certain grandfathered perks if I were to switch. This shows a high level of dedication and professionalism, when he could have instead steered me to another company so he could get a commission.