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    Erickson Sullivan - State Farm Insurance Agent - State Farm Agent

    Erickson Sullivan - State Farm Insurance Agent

    (11 reviews)

    Erickson and his team were very helpful in determining which insurance products fit my family…read moreneeds. They were very professional, and I know from experience that they go the extra mile to ensure their customers are taken care of during those unexpected life events. We are very happy with this agency and will continue to remain a loyal State Farm customer!

    I believe I've been with this office for a total of 8 years and have had exceptional service,…read morestraight forward, and never had to call about payments or issues with the plans. I just never had any issue before. After removing my old car and adding my new car to my account, I was quoted a great price but never paid the price I was quoted and agreed to pay. My payments were either more than double what I was quoted or $10 a month. I was never given a rationale to help me understand what was going on with the payments. I called numerous times to get an explanation and was given gray rationales each time but no answers. Lisa (staff) only added to the stress and was incredibly insulting and told me, "you're finally caught up on your payments." I was confused by this statement as I have automatic pay set up and never been informed of any delinquencies. On a previous conversation, I explained to Mr. Sullivan I didn't care to speak with Lisa as she's not solution focused but understand he's busy and not readily available to converse with. Perhaps Lisa needs more training so she can offer solutions for customers instead of circular conversations that seem almost antagonizing. I ended up calling another State Farm office and they explained that the fluctuating payments may be "balloon payments" as there are changes in how State Farm bills now. I'm staying with State Farm but moving to their office where they attempt to explain and aren't argumentative with clients. It's unfortunate I'm switching offices but need less stress, straight forward answers and a place that offers educates clients through changing processes.

    Craig Sini - homeinsurance - Updated July 2026

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