We've been with Brent Allen State Farm for years and have always had a great experience. They've…read moretaken care of our home and multiple vehicles, and Brent and his team have always been friendly, helpful, and easy to work with. It's nice having an agent we know we can count on. Highly recommend!

Brent Allen is the man! He's always available when I have a question and has done an incredible job…read moresimplifying insurance and making the entire process easy to understand. Instead of insurance feeling confusing or overwhelming, Brent takes the time to explain everything clearly and makes sure I know exactly what I'm getting. He's responsive, knowledgeable, and genuinely easy to work with. I highly recommend Brent and his team to anyone looking for a great State Farm agent!

Lisa and Dawn have been exceptionally helpful in getting me the best auto loan for my cars. They…read moreare diligent in there follow through and have friendly customer service. Thanks y'all!

State Farm reached out and addressed my issues - so I am updating the post…read more Had to deal with a loaner car from an accident with an uninsured motorist. State Farm straightened the issue out - which I appreciate.

Again my rating stands. For anyone reading this review now the dates are changing. During our…read morephone conversation I was told by the agent Ryan Torres that they called me in 2020 and that's all he saw? Now they have called me in 2019 and 2023. So I am sure they are just throwing out dates now. Also, he understands my frustration of having someone laugh as they hang up with you when you say you will give them bad reviews.

Exceptional Team…read more.. Sometimes dealing with "all things insurance", can be a frustrating experience. Not at the Ryan Torres State Farm office. The team of Ryan, Kyla, and Yvonne provide exceptional service. There is something tangible about this when it comes to protecting your home, auto, life, etc. I primarily work with Kayla (but the whole team has been interactive & supportive; including Ryan the owner agent) Kayla is responsive, attentive, insightful, and caring. These can be rare attributes; especially in the insurance segment. I trust the team at Ryan Torres State Farm. I'm confident in my coverage and protection, and know I can rely on them when needed. Finally, Transactional dealings...price shouldn't be the only factor when selecting insurance (see above), but is a key component to purchase behaviors . Ryan Torres State Farm was the lowest rate. I bundled my home & auto. I shopped the big five players in the space and State Farm beat everyone. I defined the coverage to assure an equal playing field. Same coverage for less cost... not to shabby!

After 38 years with Nationwide I decided it was time for a change because of skyrocketing…read morehomeowner's rates. I decided to call Brad Morgan's State Farm office in Liberty Hill and connected with Kate Kelso. What a great experience! I sent Kate my dec pages for home and auto to review and asked if she could match the coverages. Less than 24 hours later Kate returned exhaustive quotes that saved me over $2,300 annually for my home and another $500 on my auto policy. But what really impressed me was how Kate took the time over the next week to field my phone calls and patiently review other changes I inquired about it. Kate wasn't "selling" me anything new, but rather explaining the pros and cons to the questions I asked and letting me decide what I wanted. There was no pressure; no sales pitch. I couldn't ask for anything more! Everyone has different thoughts on what coverages they want/desire, but I appreciated Kate's thoughtfulness, experience, and advice, which made a switch of insurance carriers after nearly 4 decades very easy.

I have been a client of State Farm for 31 years. I have Always been treated very kindly and…read moreprofessionally by the entire staff at State Farm. I recently had a car accident in December of 2025 and the entire process went smoothly. All three parties were definitely on the same page in taking care of my needs (State Farm, Rental Car Agency, and the Body Shop Company). Kate Kelso and Rubi Reyes were very kind and understanding to me during this difficult time. Kate has Always been there over the years to answer all my questions and concerns. I am glad to be a State Farm Insurance Client.

Amazing service all round from Derek and his crew! From car insurance to life insurance to renters…read moreinsurance Derek's got me and family covered!

Gold star here for customer service. It's refreshing to work with a professional who takes…read moreownership of an issue, then follows up until best possible resolution is attained. State Farm has been our P&C insurer for over 40 years, spanning five agents. We've had the good fortune to have only two significant claims & a few lesser ones. State Farm has always delivered, fairly and appropriately. Great agent, great insurer. Great combination!

Ismael and Morgan were extremely helpful as we dealt with a total loss car accident. Another driver…read moreran into the rear of our vehicle while my son was stopped at a light. They both helped assist in making the process go smoothly.

I have tried to resolve an insurance issue with this man and his office staff for years. They are…read morepolite, say that it's taken care of, then nothing is done. I finally got tired of dealing with them and went in person to my local State Farm Agency. I explained my problem and asked if I could please move my policy to their office. Before I could do this, I had to have Mr. Cantu's office release and transfer my policy . I asked the local agent to call them, hopefully, to get something done. Mr. Cantu became defensive AND rude to my local agent. I was in the office listening to Mr. Cantu's unprofessional response. I then called him directly, from the local agents office, a Mr. Cantu gave me an apology for his people and admitted they had not handled things well. Then he lied to me saying everything was taken care of and he had transfered my policy as requested. Since no one in his office asked where I wanted the policy transfered or to which agency, that was a lie Because he refused to do as asked, it took another week of waiting for paperwork to go through channels before I could have my account moved. There is more to the story but it's too much to include here. Don't do business with this unprofessional lier. I am escalating this with State Farm. No one should be treated like I've been treated.

Shout out to Janet B. at Round Rock Insurance! She is the best Account Manager you can have. She…read morehas been my manager for quite a few years and each experience is better than the last. She promptly responds to all my request and treats me like family. Thank you Janet for all you do! Round Rock Insurance, you rock! Ronee G.

I switched to Round Rock-Whorton Insurance, when I bought my first home in Austin over 40 years…read moreago. I have never regretted that decision. I'm on a first name basis with our agent, and she has always been there to promptly handle any claims and answer any questions. With combined home, auto and umbrella policies, their rates are always fair and competitive. I would never consider using any other insurance company.

Susan not only has competitive prices but she has been able to ask the right questions to make sure…read moreI have the best coverage. It is so good to have someone that is so genuine to take care of my insurance.

I highly recommend Susan Muston at Liberty Mutual. I've been very pleased with the company,…read moreincluding when having to place a claim following storm damage to our house. And Susan is a highly responsive and competent agent. I've never felt either way about my insurance providers, but Susan's high quality service compelled me to write a review. Highly recommend!