Dropped into Cranks recently inquiring about electric bikes generally. Owner showed me his high end machines. Too expensive for me. Owner then proceeded to tell me that if I did purchase an electric bike from another source he would not provide any service. Not everyone in Brockville wants to spend $4000 for an electric bike. Owner sarcastic and rude and told me 'you get what you pay for' as if I was an idiot. Will not frequent this place again. Most people in this town are SO friendly. What is his problem ? read more

I had an unfortunate event while riding on the St. Lawrence seaway trail while on vacation. A pedal fell off my bike. Though I probably could've gotten it fixed out in Cornwall, I didn't even think of it, and returned to the American side and searched for a bike repair shop. I do have to give kudos to Canadian Tire, though, a store which really has no American equivalent because they sell such an odd array of stuff. They have a wide selection of bike accessories and parts, but no cranks, which is what I needed. I used my GPS to search for a bike shop on the American side of the Thousand Islands, and there were NONE. The Canadian side, however, had many. Gananoque, Brockville, Cornwall, Kingston... all of them had bike shops. Ogdensburg, Alex Bay, Clayton... nothing. That's America, it's a problem. Anyway, I ended up in Brockville at Cranks on a Wednesday afternoon. The repair guy, who I assume was the owner, and hence the "Crank" of the shop name, was actually cranky. Not to me, but to another customer. Coincidentally, he did have the crank I needed, and had it installed probably after an hour. We walked around Brockville and he called our cell phone when it was done. Then on we went to bike Wolfe Island. He was a lifesaver... or more accurately, a BIKE-saver! read more

Cranks Bicycle Shoppe has a wide range of Kona bikes, tools, accessories and provides tune-up and repair services year round! Come check us out! read more

Cranks Bicycle Shoppe - Bikes Near Me - Brockville, Ontario

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I have bought items from this shop on many occasions and never had bad service. The staff has always been kind and very knowledgeable. If you are looking for a good quality bike, look no further than Cranks Bicycle Shoppe. read more

Two sides to every story??? I was in Cranks Bicycle Shoppe on Aug. 13 (the day before the tri) when two women came in. They made their presence known by yelling (more than once) if it was ok? to bring their dog in. Giving him (yes the owner) no choice but to say yes. Do you really need to bring your dog into a store with you???? The one woman then rudely interrupted what he (the owner) was doing for me by taking her bike right in behind his counter and blocking him in. Then she had to have him come within inches of the bike repeatedly to see what needed fixing. She treated him like an idiot who didn't know what he was doing, yet clearly he did. Yes he may have been blunt by then, and I don't blame him. Yes I saw all this as I was patiently waiting and biting my tongue myself for them to be done. I wonder if there is a connection to these reviews? It's funny how people can be so rude, yet it is always the employee's fault? On a more positive note. I have been going to Cranks Bicycle Shoppe for over four years now and plan to for many more. I've experienced great service from them, and highly recommend them. Tammy read more

Innocently enough, I went into the Cranks Bicycle Shoppe today to get a few things on my bike repaired as well as a tune up. I was extremely turned off by the attitude of the man that helped us. I'm assuming he was the owner, but showed little to no customer respect that the owner of a business probably should show. He had no reason for treating us as coldly as he did, but nonetheless he did. Needless to say, I left with my bike in hand, walked down the street, and brought it to Todd's Place Bikes and Skis. Todd could not have been nicer, and I am SO happy that we took our business elsewhere. In conclusion... I DO NOT recommend Cranks to anyone. read more