Overpriced and customer service needs some training…read more Walked in and felt like I was being judged. I thought it was just me but my friend said the same thing when we walked in. Then when I talked about what I was looking for, in regards to getting my bike tuned up, I felt like I was being talked down to the entire time. Gross. I don't mind paying high for good service but in this case - the service was definitely not customer friendly and definitely not worth how much I paid. I paid for the service hoping that when I returned that the customer service would change - nope! I guess they can get away with this being the ONLY bike shop like this in town. However, I will make the hour drive to Syracuse the next time my bike needs a tune up - that's how bad their customer service is. Go to Melo Velo bike shop in Syracuse! I called them right after I had this terrible experience and they were excellent over the phone! (I did not tell them about my shitty customer service experience)

This is the place to go for your cycling needs in the area. Awesome selection of Specialized…read moretouring/ triathlon cycles and also great customer service with highly knowledgable staff. Also does repair for any type or model of bikes.

I am a senior and had purchased a mountain bike at a big retail store and not a proper cycle shop…read moretwo years ago. It was okay, but parts seemed to wear too early. Bit by bit as things broke or wore out I brought my bike into Frontenac Cycle for repairs. All parts that were replacing the worn out original parts were a definite upgrade in quality. As of this review my pedals, sealed cartridge bearings, freewheel, handle bars, ergo grips and thumb shifters have all been upgraded and the cost did not break the bank. I have been very impressed with the professional knowledgeable staff and hope to have a long enjoyable cycling relationship with Frontenac Cycle. It's nice to know these days where you can go for great service at a very good price . p.s. my bike now is nothing like it was when I bought it new,it is so much better.

Awesome service! I…read morebrought my NORCO in for a quick tune up as the weather is getting colder and I want to continue riding my bicycle into the winter. The guy that dealt with me was really friendly, and assured me that they'd have things tuned up and ready to get back on the road by the next afternoon. Excellent. When I arrived back to pick it up, they almost let me leave without paying, which was a funny moment, but after things were settled up, I was able to see that they did a great job servicing my ride. I'll be coming back in future for sure. There is also a good selection of gear and accessories, so if you are looking for fenders, racks, gloves, locks, or lights, they likely have something to meet your needs.

New manager (?) could use some people skills. I've been in several times trying to get new gear and…read morehe was far less than helpful. When--after a few days--something new already showed significant wear, they would not entertain the idea of refunding or replacing. This man was rude, unhelpful, and arrogant. I will never shop here again. I also second the other reviews about not setting things up or being helpful in any way. After buying a new bike, they still expect you to spend $100 fitting it! Ridiculous. I think the only way they stay in business is by overpricing everything.

This place will sell you a bike and but does not setup the bike for you properly. Spending this…read moremuch money on a product, you would figure that they would properly check and adjust your equipment. It is just get your money. We bought a child seat, had them install and it was incorrect (just sitting on the rear wheel???), then they go on to say that maybe they don't have the correct mount but aren't sure. Let's be clear here: They are selling equipment for kids under 3 for bikes and don't know how to properly install or which bikes they work on (and I bought the bike from them at the same time!). This is unprofessional and not safe for kids.

Dropped into Cranks recently inquiring about electric bikes generally. Owner showed me his high…read moreend machines. Too expensive for me. Owner then proceeded to tell me that if I did purchase an electric bike from another source he would not provide any service. Not everyone in Brockville wants to spend $4000 for an electric bike. Owner sarcastic and rude and told me 'you get what you pay for' as if I was an idiot. Will not frequent this place again. Most people in this town are SO friendly. What is his problem ?

I had an unfortunate event while riding on the St. Lawrence seaway trail while on vacation. A pedal…read morefell off my bike. Though I probably could've gotten it fixed out in Cornwall, I didn't even think of it, and returned to the American side and searched for a bike repair shop. I do have to give kudos to Canadian Tire, though, a store which really has no American equivalent because they sell such an odd array of stuff. They have a wide selection of bike accessories and parts, but no cranks, which is what I needed. I used my GPS to search for a bike shop on the American side of the Thousand Islands, and there were NONE. The Canadian side, however, had many. Gananoque, Brockville, Cornwall, Kingston... all of them had bike shops. Ogdensburg, Alex Bay, Clayton... nothing. That's America, it's a problem. Anyway, I ended up in Brockville at Cranks on a Wednesday afternoon. The repair guy, who I assume was the owner, and hence the "Crank" of the shop name, was actually cranky. Not to me, but to another customer. Coincidentally, he did have the crank I needed, and had it installed probably after an hour. We walked around Brockville and he called our cell phone when it was done. Then on we went to bike Wolfe Island. He was a lifesaver... or more accurately, a BIKE-saver!

BLACK RIVER TRAIL IS A GREAT PATH TO WALK, RUN OR BIKE…read more=================================================== At the beginning of April 2024 my son and daughter-in-law took my husband and I hiking along this trail a couple times on different days. It's really a nice paved and scenic path along the Black River. If you look at the website it says it is 4.5 miles, but I have a feeling it is much longer. The Black River is pretty long, so it might turn into dirt trails. You can actually walk close to the Black River, but I wouldn't recommend getting in because you might drown or get swept away to who knows where. I read a report recently about someone falling in. Parking: I'm pretty sure we parked at the Trailhead located at E. Rutland Street near Stone Drive. See photo. See the website for more parking locations. Keep in mind there are no restrooms that I saw.