I walked into the Burlington, Ma location with my daughter, husband and his grandmother. I was…read moreabout to make someone a nice commission, however I was never greeted when I came inside the store. I saw salespeople sitting on couches on their ipads. They saw me but never came over to ask if I needed help with anything. I was going to buy a sectional and a kitchen table today but I'll go see my other salesperson that sold me my chair at the Saugus Store. I miss the Woburn store!!

At first the service was fine, but we had multiple problems with the actual delivery and products…read more First the mattress was 2 inches too short. We had it returned, and then when the replacement arrived the delivery people found a hole in the mattress so didn't even bring it in (which makes sense). Then, when the replacement was supposed to be delivered, they had one not in a box like the first one had come, so they couldn't get it up our stairwell. So we had to call Customer Service and explain, and have them come a fourth time with the product in a box. THEN the delivery people wouldn't take the old mattress away, so we had to schedule yet another visit so another contractor could pick it up and get rid of it. So: beware, and communicate carefully about what you want, whether the mattress needs to be in a box to fit up the stairs, etc.

I regret purchasing a sectional from Arhaus. After a couple years of use I'd say that it is wildly…read moreoverpriced for what it is. If you do purchase from here, be very wary of deceptive 0% financing that they try to push on you.

When we arrived to look at couches, the sales person barely looked up. With no customers in the…read morestore, we assumed she might assist us. She did not. We continued our search and spoke to a more friendly sales person. She spent a few minutes with us, then went off with someone who had already purchased a large amount of items and handed us off to someone who had her first day. That gal stayed with us about five minutes, walked away, and when we approached her to purchase, she told us she had to go and get some information. Limited sincerity, commitment, and friendliness by all three employees. we also looked at some accessories to go along with the couch, but never had an opportunity to purchase them. After our third rejection from the employees, we left the store. It seems evident they care only for specific clientele, perhaps? Our willingness to succumb to their exorbitant prices made no difference to their commitment to customers. They each made it clear that they received commission on every purchase. They will never make commission on us.

Furniture is nice. Customer service couldn't be worse. Don't sign up for the credit card it's a scamread more

Jim was outstanding in store today. I had an issue with a final select of lights and he didn't even…read morebat an eye, just helped me figure out the issue. I've been shopping here for years and I was impressed today. Thank you!

Great place to browse owner was nice. The place is small but they have different selection each…read moreweek. It's worth checking out cuz they are so reasonable priced. I found kool item here and there...Good luck thrifting

Please do not purchase furniture! After 6 mo leather furniture faded from black to brown.( not in…read moresunlight ) When I contacted Pottery barn NO ONE called me back or emailed me. I tried to contact sales person however the Burlington store had closed so sales person obviously could not help! I tried 3 times to call Pottery barn customer service stating that they would get back to me ! NEVER returned my call!! Wish i could leave pictures .. $5000 gone

I ordered an outdoor dining table from Pottery Barn the Burlington location in April of 2022 with…read morean original delivery estimate of mid to late June. My credit card was charged thousands of dollars for this item in May of 2022. As of today, September 9 2022, the correct item has still not been received after incorrect item delivery, multiple occurrences of monthlong delays, and ZERO proactive communication . At this point, I consider this fraudulent activity by the company and have no indication that I will ever receive the item that I paid for. I have received both misinformation and extremely poor customer service when trying to work directly with the company. Throughout this period, I've talked to multiple members of customer support, including supervisors, who have not given me accurate information, have not followed up on their commitment to locate the item, and continue to insist on waiting more and more time. Avoid Pottery Barn and its affiliated companies at all costs. They have hoodwinked my family out of our hard-earned dollars and are exhibiting behavior that is nothing short of criminal.

RETURN OF THE WALNUT PANCAKE…read more A couple of weeks ago, I bought a beautiful walnut dining table from Joss & Main. There was only one problem: it was enormous. I had somehow convinced myself that a 54-inch round table was exactly what I needed for mahjong. It wasn't. My friends were practically launching tiles across the table because nobody could reach the middle. By the end of our first game, one of my friends was actually uncomfortable from reaching. My gorgeous new table had become what I affectionately started calling the walnut pancake. It was beautiful, but it simply wasn't going to work. So I called Joss & Main, and eventually I reached Adele in the Specialized Supervisor department. That's where the story changed. Adele didn't just listen--she took ownership. She helped arrange the return and found a smaller, more rustic table that actually fits both the room and the ski-lodge feeling I've created in my home. She understood what I was trying to accomplish, and suddenly the conversation wasn't simply about returning furniture. It was about finding the right solution. Later, when the logistics became complicated, I connected with Tiffany, the Executive Manager on Wayfair's Executive Service team. We had a fascinating conversation about leadership, culture, customer experience, and what I call the last 50 yards--that critical point where everything a company has promised finally has to come together for the customer. Tiffany listened, engaged honestly, and stayed with the problem until it was resolved. And then came Marco and Nelson. "We're the Rebel Team," they told me when they arrived to pick up the table. I don't know whether they gave themselves that name or someone else did, but I loved it. They were charming, funny and kind. They played with my dog, chatted with me, found the tools they needed, carefully took apart my pristine walnut pancake, and made the final moments of the experience genuinely enjoyable. They reminded me of something I've believed throughout my career: everyone who touches the customer owns a piece of the brand. Sometimes the last people a customer sees leave the most lasting impression. Great companies aren't made great because nothing ever goes wrong. Things go wrong in every organization. What matters is what happens next. Wayfair and Joss & Main have some terrific people, and over the course of this experience I met several of them. Adele, Tiffany, Marco and Nelson each played a different role, but each demonstrated something worth recognizing: ownership, kindness, follow-through, and a desire to get to the right outcome. Those are the behaviors strong cultures identify, celebrate and reinforce. The last 50 yards matter--and when they're filled with people who care about getting the customer across the finish line, they can change the entire story.

It's nice to walk around and see things on display so you can visually picture it in your own home,…read moreetc. before having to commit to buying something online. I couldn't help but notice how beige, white, brown, or black everything was. Literally 0 pops of color. There was 1 green velvet material swivel chair, but other than that, all the couches, pillows, decor pieces, everything were so plain that the whole store was missing personality. I do appreciate the massive floor to ceiling windows so the natural light coming in was phenomenal and really added a nice ambiance to everything as you walk around. The staff was also very kind.

Came early enough to enjoy Breakfast here and it was fresh, hot, and worth the $2.49 plus free…read morecoffee with IKEA card! Decided to shop around and as usually our cart got totally FULL! The reason I did not give 5 Stars is we picked up an item and there were none in a box only the display! We took the display to AS IS and was helped by MATT, very nice and very helpful told us that he needed to find someone in The area we found it to get approved or a paper to say to sell it as display. We went back and truly looked for ANY EMPLOYEE ON THE FLOOR AND LOOKED AND LOOKED! Finally we found someone who said he would contact someone and after several minutes this young Dark Hair Gentleman who I found out later was known to Matt in AS IS! Well that employee was very unhelpful even condescending by pointing to the Skew saying that's the price but we said there is no other and this was display like he did not want to hear that! Again he used his finger and pointed and touched the skew as we help it and said that's the price! We put it back, shopped for 2 minutes and said.... Let's take it back to AS IS AND WE DID! Mentioned that that employee was very condescending and kept pointing to the skew on the back and walked away! Well, AS IS SAID " HE KNOWS HIS SUPERVISOR AND WHO IT WAS"! Very apologetic that we experienced really unfortunate customer service that he helped us and said that's he will sell it as Display and printed out a yellow sticker for it plus giving us a heads up where would we like the sticker cause once on its very hard to remove it so we said on the back! THIS IS EXCELLENT CUSTOMER SERVICE! I am very impressed that he took time to help us but also he made a sale! Now, for future shopping I have faith that whoever that Supervisor of that young man who was NOT THE TYPE OF EMPLOYEE TO REPRESENT IKEA! He will rectify or instruct that employee at better customer service! I hope that MATT KNOWS THAT HE TRULY KNOWS HOW TO DEAL WITH CUSTOMERS AND HAS GREAT COMMON SCENSE! THANK YOU! For future customers that shop there, If you have a question or concern and you did not get the respect or support in getting help or assistance, THEN SEEK OTHER STAFF, till your satisfied! IKEA SHOULD PRAISE THAT GENTLEMAN IN, AS IS!!!! Thank you!

No matter how tempting the prices are, do not under any circumstances buy a kitchen and…read moreinstallation from ikea. What they don't explain to you during purchase is that the installers are not vetted contractors who don't understand plans, don't allow you to take photos of their poor work quality during installation, will hide cracks in cabinets they cause, and then will ask for hundreds of dollars as a tip and to remove boxes. Customer service is lacking from ikea. I have been dealing with a kitchen that is only 50% usable due to installation for 6 months and ikea stopped responding 4 months ago. A case has been filed with the MA AG office due to this. If you have a similar experience, you can join that case file.

This store has a ton of selection - and the service here is excellent...I was able to get in and…read moreout pretty quickly...so based on all that, it's 5/5 Stars... BUT, and this is a big BUT, the parking lot here is AWFUL. I used to come here to this place when it was a mall and the second they started building strip malls in the parking lot they RUINED this whole area. Market Basket alone needs a massive lot...I went on a weekday while most people should have been work-it was still an ugly mess. Come the holidays AVOID THIS WHOLE AREA. Sorry to the businesses but why would you sign a lease in a place with inadequate parking and NON-STOP TRAFFIC!?!?!?!?

When in Woburn, check out this HomeGoods. It is connected to a TJM, and while the stuff on that…read moreside can be kind of hit or miss, the Home section NEVER disappoints. It is also incredibly organized, has a lot of new items (because we have all been in the stores that pretty much just have lots of other store's cast offs in a massive "clearance" section) and lots of registers are open. As mentioned before, the parking lot can be a zoo since people seem to park, go into Market Basket, and stock up on food like they have never seen it before, but park way over on the side and just run right in.

This is a wonderful shop full of lovingly curated goods. If you're looking for quirky, handmade…read moregifts and art, look no further! Many are made by Jillian, the owner. I go here every December to pick out a knit winter hat. She has them in every color and I see everyone around Somerville wearing them. You can get a pet cactus with a fun personality here, as well as unicorn fart lip balms, embroidered Somerville signs, Cat Dad coffee cups, and much more. Highly recommend!

called to make an appoinment. They said to just walk in…read more Nice looking store. 3 employees all on the phone. No eye contact. No hello. Spent 15 minutes looking around. Circulated back to where the employees were still on the phone. Still no eye contact. He would't even put the phone down for one sec to say hello and ask us to wait. It seemed more like a call center. Ughhh

Why am I not surprised just seeing these Yelp reviews!? I was one of those unfortunate ones who…read moredrove here from Boston today to look at showers as we are replacing the tub with a shower. 2 associates were on extended phone calls and the one who wasn't interested in looking up or greeting anyone (one with ear pierced). The ones on extended phone calls ( Stephen P and another girl) made the showroom sound like a call center..they were loud and didnt have the decency to hold the call for a second and ask us to wait until they get to us. Not going here again for sure!